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Technical Writing : Process and Product

ISBN: 9780130208712 | 013020871X
Edition: 3rd
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 1/1/2000

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SummaryTable of Contents
For courses in Technical Writing, Business Communication, and Professional Writing. Technical Writing: Process and Product guides students through the entire writing processprewriting, writing, and rewritingdeveloping an easy-to-use, step-by-step technique for writing the types of documents they'll encounter on the job. The authors' student-friendly style engages students in the writing process and encourages hands-on application as well as discussions about ethics, audience identification, electronic communication, and the role of technical writing in the workplace.
PREFACExv
Unit 1 Defining Technical Writing1(90)
CHAPTER 1 AN INTRODUCTION TO TECHNICAL WRITING
1(8)
Distinctions
... MORE		1(1)
Purposes
2(1)
Importance
3(2)
Teamwork
5(3)
Business and Industry Expectations
5(1)
Total Quality Management and Continuous Quality Improvement
5(1)
Team Projects
6(1)
Strategies for Successful Collaboration
6(2)
Chapter Highlights
8(1)
Activities
8(1)
CHAPTER 2 PRODUCING THE PRODUCT
9(15)
The Writing Process: An Overview
10(1)
The Rationale for Process
10(4)
Prewriting
11(2)
Writing
13(1)
Rewriting
13(1)
The Process in Practice
14(7)
Prewriting
14(1)
Writing
15(6)
Rewriting
21(1)
Chapter Highlights
21(1)
Activities
21(3)
CHAPTER 3 OBJECTIVES IN TECHNICAL WRITING
24(34)
Clarity
24(6)
Provide Specific Detail
24(1)
Answer the Reporter's Questions
25(1)
Use Easily Understandable Words
26(3)
Use Verbs in the Active Voice versus the Passive Voice
29(1)
Conciseness
30(7)
Limit Paragraph Length
31(1)
Limit Word and Sentence Length
32(5)
Accuracy
37(2)
Organization
39(3)
Spatial
39(1)
Chronological
40(1)
Importance
40(1)
Comparison/Contrast
41(1)
Problem/Solution
41(1)
Ethics
42(8)
Legalities
43(1)
Practicalities
43(1)
Ethicalities
43(6)
Strategies for Making Ethical Decisions
49(1)
Chapter Highlights
50(1)
Activities
51(7)
CHAPTER 4 AUDIENCE RECOGNITION AND INVOLVEMENT
58(33)
Objectives
58(1)
Audience Recognition
59(13)
High-Tech Audience
59(1)
Low-Tech Audience
60(1)
Lay Audience
61(3)
Multiple Audiences
64(1)
Defining Terms for Different Audience Levels
65(3)
Multicultural Audiences
68(4)
Sexist Language
72(2)
Omission
72(1)
Unequal Treatment
72(1)
Stereotyping
72(1)
Pronouns
73(1)
Nouns
73(1)
Audience Involvement
74(10)
Personalized Tone
74(5)
Reader Benefit
79(5)
Chapter Highlights
84(1)
Activities
85(6)
Unit 2 Correspondence91(91)
CHAPTER 5 MEMOS
91(24)
Objectives
91(1)
The Differences Among Memos, Letters, and E-Mail
91(3)
Criteria for Writing Successful Memos
94(4)
Subject Line
94(1)
Introduction
95(1)
Discussion
95(1)
Conclusion
96(1)
Audience
97(1)
Style
97(1)
Grammar
98(1)
Process
98(6)
Prewriting
98(1)
Writing
99(2)
Rewriting
101(3)
Process Log
104(1)
Prewriting
104(1)
Writing
104(1)
Rewriting
104(1)
Sample Memos
105(7)
Chapter Highlights
112(1)
Activities
112(3)
CHAPTER 6 LETTERS
115(44)
Objectives
115(1)
Letter Components
116(5)
Essential Components
116(3)
Optional Letter Components
119(2)
Letter Formats
121(1)
Criteria for Different Types of Letters
121(25)
Letters of Inquiry
121(5)
Cover Letters
126(4)
Good-News Letters
130(3)
Bad-News Letters
133(3)
Complaint Letters
136(2)
Adjustment Letters
138(3)
Sales Letters
141(5)
Process
146(4)
Prewriting
146(1)
Writing
147(1)
Rewriting
148(2)
Process Log
150(1)
Prewriting
150(1)
Writing
150(1)
Rewriting
150(1)
Chapter Highlights
150(5)
Activities
155(4)
CHAPTER 7 THE JOB SEARCH
159(23)
Objectives
159(1)
How to Find Job Openings
159(1)
Criteria for Effective Resumes
160(7)
Identification
161(1)
Career Objectives
162(1)
Employment
162(1)
Education
163(1)
Professional Skills
164(1)
Military Experience
164(1)
Professional Affiliations
164(1)
Personal Data
165(1)
References
165(1)
Style
165(2)
Online Resumes
167(2)
ASCII Resumes
167(2)
HTML Resumes
169(1)
Sample Resumes
169(1)
Criteria for Effective Letters of Application
169(4)
Letter Essentials
172(1)
Introduction
172(1)
Discussion
172(1)
Conclusion
173(1)
Style
173(1)
Sample Letters of Application
173(1)
Techniques for Interviewing Effectively
173(4)
Criteria for Effective Follow-up Correspondence
177(1)
Sample Follow-up Letter
177(1)
Checklists
177(3)
Chapter Highlights
180(1)
Activities
180(2)
Unit 3 Visual Appeal182(40)
CHAPTER 8 DOCUMENT DESIGN
182(18)
Objectives
182(1)
Chunking
183(1)
Order
184(3)
Access
187(5)
Variety
192(3)
Summary
195(2)
Chapter Highlights
197(1)
Activities
197(3)
CHAPTER 9 GRAPHICS
200(22)
Objectives
200(1)
Conciseness
201(1)
Clarity
201(1)
Cosmetic Appeal
201(1)
Color
201(1)
Three-Dimensional Graphics
202(1)
Criteria for Effective Graphics
202(1)
Types of Graphics
203(16)
Tables
203(2)
Figures
205(13)
Internet Graphics
218(1)
Chapter Highlights
219(1)
Activities
219(3)
Unit 4 Electronic Communication222(35)
CHAPTER 10 E-MAIL, ONLINE HELP, AND WEB SITES
222(35)
The Internet--The "Information Superhighway"
222(2)
The Intranet--A Company's Internal Web
224(1)
The Extranet--A Web Within a Web
225(1)
Online Technical Writing Applications: E-Mail, Online Help, and Web Sites
225(26)
E-Mail
225(1)
E-Mail Problems
226(2)
Techniques for Writing Effective E-Mail
228(3)
Online Help
231(2)
Techniques for Writing Effective Online Help
233(3)
Web Sites
236(1)
Web Sites versus Paper Text
236(2)
Criteria for a Successful Web Site
238(6)
Process
244(7)
Chapter Highlights
251(1)
Activities
251(6)
Unit 5 Technical Applications257(63)
CHAPTER 11 TECHNICAL DESCRIPTION
257(19)
Objectives
257(3)
Operations Manuals
257(1)
Product Demand Specifications
258(1)
Study Reports Provided by Consulting Firms
258(1)
Sales Literature
258(2)
Criteria for Writing Technical Descriptions
260(3)
Title
260(1)
Overall Organization
260(2)
Internal Organization
262(1)
Development
262(1)
Word Usage
263(1)
Process
263(4)
Prewriting
263(1)
Writing
264(1)
Rewriting
265(2)
Process Log
267(6)
Prewriting
267(1)
Writing
267(1)
Rewriting
268(5)
Sample Technical Description
273(1)
Chapter Highlights
273(1)
Activities
273(3)
CHAPTER 12 INSTRUCTIONS AND USER'S MANUALS
276(44)
Objectives
276(1)
Criteria for Writing Instructions
277(8)
Title
277(1)
Organization
277(4)
Audience Recognition
281(1)
Graphics
282(1)
Style
282(3)
Process
285(7)
Prewriting
285(1)
Writing
286(2)
Rewriting
288(4)
Process Log
292(5)
Prewriting
292(1)
Writing
292(1)
Rewriting
292(5)
Sample Instruction
297(5)
Criteria for Writing a User's Manual
302(4)
Chapter Highlights
306(12)
Activities
318(2)
Unit 6 Report Strategies320(124)
CHAPTER 13 RESEARCH
320(21)
Objectives
320(1)
Criteria for Writing Research Reports
320(2)
Audience
321(1)
Effective Style
321(1)
Formatting
321(1)
Process
322(17)
Prewriting Research Techniques
322(8)
Writing
330(8)
Rewriting
338(1)
Chapter Highlights
339(1)
Activities
339(2)
CHAPTER 14 THE SUMMARY
341(11)
Objectives
341(1)
Criteria for Writing Summaries
342(2)
Overall Organization
342(1)
Internal Organization
343(1)
Development
343(1)
Style
344(1)
Length
344(1)
Audience Recognition
344(1)
Grammar and Mechanics
344(1)
Process
344(3)
Prewriting
345(1)
Writing
345(1)
Rewriting
346(1)
Process Log
347(1)
Prewriting
347(1)
Writing
347(1)
Rewriting
347(1)
Chapter Highlights
348(3)
Activities
351(1)
CHAPTER 15 REPORTS
352(40)
Objectives
352(1)
Criteria for Writing Reports
353(3)
Organization
353(2)
Development
355(1)
Style
355(1)
Types of Reports
356(16)
Trip Reports
356(1)
Progress Reports
357(3)
Lab Reports
360(8)
Feasibility Reports (Recommendation Reports)
368(1)
Incident Reports
369(3)
Process
372(7)
Prewriting
372(1)
Writing
372(5)
Rewriting
377(2)
Process Log
379(6)
Prewriting
379(1)
Writing
379(2)
Rewriting
381(4)
Chapter Highlights
385(1)
Activities
385(7)
CHAPTER 16 PROPOSALS
392(34)
Objectives
392(1)
Criteria for Proposals
393(11)
Title Page
393(1)
Cover Letter
394(1)
Table of Contents
394(3)
List of Illustrations
397(1)
Abstract (or Summary)
397(2)
Introduction
399(2)
Discussion
401(1)
Conclusion/Recommendation
402(1)
Glossary
402(1)
Works Cited (or References)
403(1)
Appendix
404(1)
Process
404(5)
Prewriting
405(2)
Writing
407(1)
Rewriting
407(2)
Sample Proposal
409(1)
Chapter Highlights
409(1)
Activities
410(16)
CHAPTER 17 ORAL PRESENTATIONS
426(18)
Objectives
426(1)
Types of Oral Presentations
427(1)
The Impromptu Speech
427(1)
The Memorized Speech
427(1)
The Manuscript Speech
428(1)
The Extemporaneous Speech
428(1)
Criteria for Effective Oral Presentations
428(7)
Overall Organization
428(1)
Development
429(1)
Style
429(1)
Delivery
429(2)
Appearance
431(1)
Body Language and Gestures
431(1)
Visual Aids
431(4)
Process
435(3)
Prewriting
435(2)
Writing
437(1)
Presentation
437(1)
Post-Speech Activities
438(1)
Chapter Highlights
438(5)
Activities
443(1)
Unit 7 Handbook444(35)
CHAPTER 18 GRAMMAR, PUNCTUATION, MECHANICS, AND SPELLING
444(35)
Grammar Rules
445(9)
Agreement Between Pronoun and Antecedent (Referent)
446(1)
Agreement Between Subject and Verb
446(2)
Comma Splice
448(1)
Faulty or Vague Pronoun Reference
449(1)
Fragment
450(1)
Fused Sentence
450(2)
Modification
452(1)
Parallelism
453(1)
Punctuation
454(6)
Apostrophe
454(1)
Colon
454(1)
Comma
455(1)
Dash
456(1)
Ellipses
457(1)
Exclamation Point
457(1)
Hyphen
457(1)
Parentheses
458(1)
Period
458(1)
Question Mark
459(1)
Quotation Marks
459(1)
Semicolon
460(1)
Mechanics
460(9)
Abbreviations
460(6)
Capital Letters
466(2)
Numbers
468(1)
Spelling
469(1)
Proofreader's Marks
469(2)
Activities
471(8)
REFERENCES479(4)
INDEX483

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