Rent 9780195309928 | Interplay : The Process of Interpersonal Communication | Ronald B. Adler; Lawrence B. Rosenfeld; Russell F. Proctor @knetbooks.com

Summary Table of Contents

Now in a new edition, Interplay: The Process of Interpersonal Communication provides a comprehensive and engaging introduction to communication in interpersonal relationships. Based on an extensive body of scholarship, Interplay cites more than 1,200 sources--almost 25% of which are new to this edition--and provides a variety of thought-provoking photos, sidebars, and cartoons that illustrate key points in the text and connect them to everyday life and popular culture. Updated and revised throughout, the tenth edition is now more accessible and... MORE useful to students, with revisions based on detailed recommendations by leading scholars in the field. UPDATED FEATURES OF THE TENTH EDITION * Revised and expanded material examines the relationship between gender and language use, the pervasiveness and inevitability of casual "mindless" listening, conflict styles, co-cultures within American society, and relational maintenance. * Focus on Research sidebars--50% of which are new to this edition--summarize current research on interesting and important topics. New profiles provide information on such topics as cell phone etiquette, self-presentation strategies of first-generation college students, unwritten rules for expressing emotions on the job, methods used by college students to discourage drinking and driving, and the functions of telling secrets in close relationships. * Film Clips--50% of which are new to this edition--profile recent feature films that illustrate communication concepts. These clips include Crash (stereotyping), Garden State (emotional expression), 50 First Dates (relational stages), Bend It Like Beckham (relational dialectics), and Before Sunset (self-disclosure). * An inviting new design features provocative photos and clever cartoons that reinforce concepts from the text and encourage students to explore the book's content. * The Interplay website at www.oup.com/us/interplay offers a wealth of resources for both students and their professors--online self-testing and other study aids, links to a variety of communication-related websites, and "Now Playing" reviews of recent films.

The tenth edition of Interplay continues the winning method of combining a readable, usable approach to interpersonal communication that students appreciate, with a solid foundation of research that professors know is essential in an academic study of the field. This introductory text presents current communication scholarship while showing the reader how principles of interpersonal communication operate in daily life. The book's lively four colour design makes the designmore inviting to both students and professors, while increasing its emphasis on theory and research.

Preface

xii

PART ONE FOUNDATIONS OF INTERPERSONAL COMMUNICATION

Interpersonal Process

(28)

... MORE

(5)

Physical Needs

(1)

Identity Needs

(1)

Social Needs

(1)

Practical Needs

(2)

The Communication Process

(8)

A Model of Communication

(1)

Insights from the Communication Model

(2)

Communication Principles

(4)

Communication Misconceptions

(2)

Interpersonal Communication Defined

(5)

Quantitative and Qualitative Definitions

(2)

Personal and Impersonal Communication: A Matter of Balance

(1)

Interpersonal Communication and Technology

(2)

Communication Competence

(4)

Communication Competence Defined

(2)

Characteristics of Competent Communication

(2)

Summary

(1)

Activities

(4)

Culture and Communication

(26)

Fundamental Concepts

(3)

Culture and Co-Culture

(1)

Intercultural Communication

(1)

Interpersonal and Intercultural Communication

(1)

Cultural Values and Norms

(6)

High- versus Low-Context

(2)

Individualism versus Collectivism

(1)

Power Distance

(1)

Uncertainty Avoidance

(1)

Achievement versus Nurturing

(1)

Codes and Culture

(7)

Verbal Codes

(4)

Nonverbal Codes

(1)

Decoding Messages

(3)

Developing Intercultural Communication Competence

(5)

Motivation and Attitude

(2)

Tolerance for Ambiguity

(1)

Open-mindedness

(2)

Knowledge and Skill

(1)

Summary

(1)

Activities

(2)

Communication and the Self

(28)

Communication and the Self-Concept

(13)

How the Self-Concept Develops

(3)

Characteristics of the Self-Concept

(4)

The Self-Fulfilling Prophecy and Communication

(4)

Changing Your Self-Concept

(1)

Presenting the Self: Communication as Identity Management

(10)

Public and Private Selves

(1)

Characteristics of Identity Management

(5)

Why Manage Impressions?

(1)

How Do We Manage Impressions?

(3)

Identity Management and Honesty

(1)

Summary

(1)

Activities

(3)

Perceiving Others

(30)

The Perception Process

(6)

Reality is Constructed

(1)

Steps in the Perception Process

(5)

Influences on Perception

(7)

Physiological Influences

(3)

Psychological Influences

(1)

Social Influences

(2)

Cultural Influences

(1)

Common Tendencies in Perception

(5)

We Make Snap Judgments

(1)

We Cling to First Impressions

100

(1)

We Judge Ourselves More Charitably Than We Do Others

101

(1)

We Are Influenced by Our Expectations

102

(1)

We Are Influenced by the Obvious

102

(1)

We Assume Others Are Like Us

103

(1)

Synchronizing Our Perceptions

103

(6)

Perception Checking

103

(2)

Building Empathy

105

(4)

Summary

109

(1)

Activities

109

(4)

PART TWO CREATING AND RESPONDING TO MESSAGES

Language

113

(32)

The Nature of Language

114

(5)

Language is Symbolic

114

(1)

Language is Rule-Governed

115

(1)

Language is Subjective

116

(1)

Language and Worldview

117

(2)

The Impact of Language

119

(7)

Naming and Identity

119

(2)

Credibility and Status

121

(1)

Affiliation, Attraction, and Interest

121

(2)

Power

123

(1)

Sexism and Racism

124

(2)

Uses (and Abuses) of Language

126

(11)

Precision and Vagueness

126

(6)

The Language of Responsibility

132

(3)

Disruptive Language

135

(2)

Gender and Language

137

(5)

Extent of Gender Differences

137

(4)

Accounting for Gender Differences

141

(1)

Summary

142

(1)

Activities

142

(3)

Nonverbal Communication

145

(28)

Nonverbal Communication Defined

146

(2)

Characteristics of Nonverbal Communication

148

(4)

All Behavior Has Communicative Value

148

(1)

Nonverbal Communication is Primarily Relational

149

(2)

Nonverbal Communication is Ambiguous

151

(1)

Nonverbal Communication is Influenced by Culture

151

(1)

Functions of Nonverbal Communication

152

(5)

Creating and Maintaining Relationships

154

(1)

Regulating Interaction

154

(1)

Influencing Others

155

(1)

Concealing/Deceiving

155

(2)

Managing Identity

157

(1)

Types of Nonverbal Communication

157

(12)

Face and Eyes

158

(1)

Body Movement

158

(2)

Touch

160

(1)

Voice

161

(2)

Proxemics

163

(2)

Territoriality

165

(1)

Time

166

(1)

Physical Attractiveness

166

(2)

Clothing

168

(1)

Physical Environment

169

(1)

Summary

169

(1)

Activities

170

(3)

Listening: Understanding and Supporting Others

173

(32)

The Nature of Listening

174

(4)

The Importance of Listening

174

(1)

Listening Defined

175

(2)

Reasons for Listening

177

(1)

The Challenge of Listening

178

(3)

Listening is Not Easy

178

(1)

All Listeners Do Not Receive the Same Message

179

(1)

Poor Listening Habits

180

(1)

Components of Listening

181

(2)

Hearing

181

(1)

Attending

182

(1)

Understanding

182

(1)

Remembering

183

(1)

Responding

183

(1)

Types of Listening Responses

183

(17)

Silent Listening

184

(1)

Questioning

184

(4)

Paraphrasing

188

(2)

Empathizing

190

(2)

Supporting

192

(2)

Analyzing

194

(1)

Evaluating

194

(1)

Advising

195

(2)

Which Style to Use?

197

(3)

Summary

200

(1)

Activities

201

(4)

Emotions

205

(28)

What Are Emotions?

206

(3)

Physiological Changes

206

(1)

Nonverbal Reactions

207

(1)

Cognitive Interpretations

207

(1)

Verbal Expression

208

(1)

Influences on Emotional Expression

209

(5)

Personality

209

(1)

Culture

210

(1)

Biological Sex and Gender

211

(1)

Social Conventions

212

(1)

Social Roles

213

(1)

Fear of Self-Disclosure

213

(1)

Emotional Contagion

214

(1)

Guidelines for Expressing Emotions

214

(6)

Recognize Your Feelings

215

(1)

Choose the Best Language

216

(2)

Share Multiple Feelings

218

(1)

Recognize the Difference between Feeling and Acting

219

(1)

Accept Responsibility for Your Feelings

219

(1)

Choose the Best Time and Place to Express Your Feelings

219

(1)

Managing Difficult Emotions

220

(9)

Facilitative and Debilitative Emotions

220

(1)

Thoughts Cause Feelings

221

(2)

Irrational Thinking and Debilitative Emotions

223

(4)

Minimizing Debilitative Emotions

227

(2)

Summary

229

(1)

Activities

230

(3)

PART THREE DIMENSIONS OF INTERPERSONAL RELATIONSHIPS

Dynamics of Interpersonal Relationships

233

(34)

Why We Form Relationships

235

(5)

Appearance

235

(1)

Similarity

236

(1)

Complementarity

236

(1)

Rewards

237

(1)

Competency

238

(1)

Proximity

239

(1)

Disclosure

239

(1)

Communication and Relational Dynamics

240

(14)

Developmental Models of Interpersonal Relationships

240

(6)

Communication and Relational Maintenance

246

(2)

Dialectical Perspectives on Relational Dynamics

248

(6)

Communicating about Relationships

254

(1)

Content and Relational Messages

254

(1)

Expression of Relational Messages

254

(1)

Compliance-Gaining in Interpersonal Relationships

255

(8)

Types of Compliance-Gaining Strategies

256

(5)

Which Strategy to Choose?

261

(2)

Summary

263

(1)

Activities

264

(3)

Intimacy and Distance in Relationships

267

(34)

Intimacy and Distance: Striking a Balance

268

(3)

Dimensions of Intimacy

268

(1)

Dimensions of Distance

269

(1)

The Dialectics of Intimacy and Distance

270

(1)

Influences on Intimacy and Distance

271

(3)

Male and Female Intimacy Styles

271

(2)

Cultural Influences on Intimacy

273

(1)

Self-Disclosure in Relationships

274

(12)

A Definition of Self-Disclosure

275

(1)

Degrees of Self-Disclosure

276

(2)

A Model of Self-Disclosure

278

(2)

Risks and Benefits of Self-Disclosure

280

(6)

Alternatives to Self-Disclosure

286

(9)

Silence

286

(1)

Lying

287

(3)

Equivocation

290

(2)

Hinting

292

(1)

The Ethics of Evasion

293

(2)

Guidelines for Self-Disclosure

295

(1)

Is the Other Person Important to You?

295

(1)

Is the Risk of Disclosing Reasonable?

295

(1)

Is the Self-Disclosure Appropriate?

295

(1)

Is the Disclosure Relevant to the Situation at Hand?

295

(1)

Is the Disclosure Reciprocated?

296

(1)

Will the Effect Be Constructive?

296

(1)

Is the Self-Disclosure Clear and Understandable?

296

(1)

Summary

296

(2)

Activities

298

(3)

Communication Climate

301

(32)

What is Communication Climate?

302

(1)

How Communication Climates Develop

303

(10)

Levels of Message Confirmation

303

(6)

Defensiveness

309

(2)

Assertiveness

311

(1)

Climate Patterns

312

(1)

Creating Positive Climates

313

(7)

Evaluation versus Description

313

(2)

Control versus Problem Orientation

315

(1)

Strategy versus Spontaneity

316

(1)

Neutrality versus Empathy

317

(1)

Superiority versus Equality

318

(1)

Certainty versus Provisionalism

319

(1)

Transforming Negative Climates

320

(9)

Seek More Information

320

(4)

Agree with the Critic

324

(5)

Summary

329

(1)

Activities

329

(4)

Managing Conflict

333

(31)

What is Conflict?

334

(3)

Expressed Struggle

334

(1)

Perceived Incompatible Goals

334

(1)

Perceived Scarce Rewards

335

(1)

Interdependence

335

(1)

Inevitability

335

(2)

Functional and Dysfunctional Conflicts

337

(3)

Integration versus Polarization

337

(1)

Cooperation versus Opposition

337

(1)

Confirmation versus Disconfirmation

338

(1)

Agreement versus Coercion

338

(1)

De-Escalation versus Escalation

338

(1)

Focusing versus Drifting

339

(1)

Foresight versus Shortsightedness

339

(1)

Positive versus Negative Results

339

(1)

Conflict Styles

340

(9)

Avoidance (Lose-Lose)

341

(1)

Accommodation (Lose-Win)

342

(1)

Competition (Win-Lose)

342

(3)

Compromise (Negotiated Lose-Lose)

345

(1)

Collaboration (Win-Win)

346

(1)

Which Style to Use?

347

(2)

Conflict in Relational Systems

349

(5)

Complementary, Symmetrical, and Parallel Styles

349

(3)

Intimate and Aggressive Styles

352

(1)

Conflict Rituals

353

(1)

Variables in Conflict Styles

354

(4)

Gender

355

(1)

Culture

356

(2)

Conflict Management in Practice

358

(3)

Summary

361

(1)

Activities

362

(2)

Appendixes

APPENDIX ONE Communication in Families

364

(14)

Types of Family Communication

365

(4)

Spouses/Partners

365

(1)

Parent-Child

366

(2)

Siblings

368

(1)

Elements of Family Communication

369

(5)

Families as Communication Systems

369

(1)

Roles

370

(1)

Family Narratives

371

(1)

Models for Other Relationships

371

(1)

Communication Rules

372

(2)

Effective Communication in Families

374

(3)

Strive for Closeness While Respecting Boundaries

374

(1)

Strive for a Moderate Level of Adaptability

375

(1)

Encourage Confirming Messages

375

(1)

Deal Constructively with Conflict

376

(1)

Summary

377

(1)

APPENDIX TWO Interpersonal Communication at Work

378

(15)

Communicating in Organizations

379

(2)

Formal and Informal Relationships

379

(2)

Face-to-Face and Mediated Relationships

381

(1)

Personal Relationships

381

(3)

Giving Praise

382

(1)

Offering Constructive Feedback

382

(2)

Relationships in Work Groups

384

(2)

Personal Skills in Work Groups

384

(1)

Group Cultures

385

(1)

Leadership, Power, and Influence in Working Groups

386

(1)

Interviewing

386

(5)

Before the Interview

387

(1)

During the Interview

388

(2)

After the Interview

390

(1)

Summary

391

(2)

Glossary

393

(9)

References

402

(43)

Credits

445

(2)

Author Index

447

(8)

Subject Index

455

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