Rent 9780195167078 | Interplay : The Process of Interpersonal Communication | Ronald B. Adler; Lawrence B. Rosenfeld; Russell F. Proctor II @knetbooks.com

Summary Table of Contents

Now in a new edition, Interplay: The Process of Interpersonal Communication provides a comprehensive and engaging introduction to communication in interpersonal relationships. Based on an extensive body of scholarship, interplay cites more than 1,000 sources-30% of which are new to the ninth edition-and provides a variety of thought-provoking photos, sidebars, and cartoons that illustrate key points in the text and connect them to everyday life and popular culture. The ninth edition is updated and revised throughout to help make material more c... MORElear and useful to students. It provides new information on how people manage their identities on the Internet, how people interpret language in everyday situations, reasons for defensiveness, the role of physical appearance in relational communication, and how technology and gender affect different types of interaction. In addition, the text expands coverage of emotional expression, and extends its balance treatment of gender influences, self-disclosure, and methods of managing privacy in personal relationships. FEATURES OF THE NINTH EDITION * New-Part IV: Contexts of Interpersonal Communication focuses on some of the most important circumstances that surround human interaction. Dedicated chapters focus on culture (Chapter 12), and work and family (all-new Chapter 13). Each chapter provides context-specific guidelines for communicating effectively. * New-Self-Assessment Instruments in each chapter allow students to analyze their current communication behavior and its consequences. The behaviors discussed include listening styles, expressing emotions, self-disclosure, and ways to handle aggression. * Updated-Film Clips profile recent feature films-including About a Boy (intimacy and self-disclosure), Ghost World (defensiveness), and Life as a House (the role of touch in relationships)-that illustrate communication concepts from the text. * Updated-Focus on Research sidebars highlight scholarship that students will find interesting and useful. New profiles address a diverse array of topics, such as the many interpretations of "flaming" in e-mail messages and expressions of intimacy between fathers and sons. * Updated-The Interplay website: www.oup-usa.org/highered/interplay features a wealth of resources on theories, concepts, and skills addressed in the text. The website includes a section titled "Now Playing" that contains reviews of recent films that illustrate communication concepts covered in the text. Other ancillaries include an updated and expanded instructor's manual and a computerized test bank. Interplay: The Process of Interpersonal Communication, 9/e is ideal for freshman and sophomore courses in communication, speech communication, and interpersonal communication.

The ninth edition of Interplay continues the winning method of combining a readable, usable approach to interpersonal communication that students appreciate, with a solid foundation of research which professors know is essential in an academic study of the field. This introductory text presents current communication scholarship while showing the reader how principles of interpersonal communication operate in daily life. The book's lively, four-color design makes the text more inviting to both students and professors, while increasing its emphasis on theory and research.

Each chapter ends with activities and a summary.

Preface

PART ONE: FOUNDATIONS OF INTERPERSONAL COMMUNICATION

Chapter One: Interpersonal Process

WHY WE COMMUNICATE

Physical Needs

Preface

xii

PART ONE FOUNDATIONS OF INTERPERSONAL COMMUNICATION

Interpersonal Process

(26)

... MORE

(4)

Physical Needs

(1)

Identity Needs

(1)

Social Needs

(1)

Practical Needs

(1)

The Communication Process

(8)

A Model of Communication

(1)

Insights from the Communication Model

(3)

Communication Principles

(4)

Communication Misconceptions

(1)

Interpersonal Communication Defined

(5)

Quantitative and Qualitative Definitions

(2)

Personal and Impersonal Communication: A Matter of Balance

(1)

Interpersonal Communication and Technology

(2)

Communication Competence

(4)

Communication Competence Defined

(2)

Characteristics of Competent Communication

(2)

Summary

(1)

Activities

(3)

Communication and the Self

(26)

Communication and the Self-Concept

(13)

How the Self-Concept Develops

(3)

Characteristics of the Self-Concept

(5)

The Self-Fulfilling Prophecy and Communication

(3)

Changing Your Self-Concept

(1)

Presenting the Self: Communication as Identity Management

(9)

Public and Private Selves

(1)

Characteristics of Identity Management

(3)

Why Manage Impressions?

(1)

How Do We Manage Impressions?

(2)

Identity Management and Honesty

(2)

Summary

(1)

Activities

(3)

Perceiving Others

(28)

The Perception Process

(6)

Selection

(1)

Organization

(3)

Interpretation

(1)

Negotiation

(1)

Influences on Perception

(7)

Physiological Influences

(2)

Psychological Influences

(1)

Social Influences

(3)

Cultural Influences

(1)

Common Tendencies in Perception

(4)

We Judge Ourselves More Charitably than We Do Others

(1)

We Are Influenced by Our Expectations

(1)

We Are Influenced by the Obvious

(1)

We Cling to First Impressions

(1)

We Assume Others Are Like Us

(1)

We Favor Negative Impressions

(1)

Perceiving Others More Accurately

(6)

Perception Checking

(1)

Building Empathy

(5)

Summary

(1)

Activities

(4)

PART TWO CREATING AND RESPONDING TO MESSAGES

Language

(30)

The Nature of Language

(5)

Language Is Symbolic

(1)

Language Is Rule-Governed

(1)

Language Is Subjective

(3)

The Impact of Language

(6)

Naming and Identity

(1)

Credibility and Status

(1)

Affiliation, Attraction, and Interest

(1)

Power

(1)

Sexism and Racism

(2)

Uses (and Abuses) of Language

(9)

Precision and Vagueness

(5)

The Language of Responsibility

(3)

Disruptive Language

101

(1)

Male and Female Language Use

102

(9)

Content

103

(1)

Reasons for Communicating

103

(1)

Conversational Style

104

(1)

Non-Sex Variables

105

(2)

Summary

107

(1)

Activities

108

(3)

Nonverbal Communication

111

(30)

Nonverbal Communication Defined

112

(1)

Characteristics of Nonverbal Communication

113

(5)

All Behavior Has Communicative Value

113

(1)

Nonverbal Communication Is Primarily Relational

114

(2)

Nonverbal Communication Is Ambiguous

116

(1)

Nonverbal Communication Is Influenced by Culture

117

(1)

Functions of Nonverbal Communication

118

(4)

Repeating

118

(1)

Substituting

118

(1)

Complementing and Accenting

119

(1)

Regulating

119

(1)

Contradicting

119

(1)

Deceiving

120

(2)

Types of Nonverbal Communication

122

(15)

Face and Eyes

122

(1)

Body Movement

123

(1)

Touch

124

(2)

Voice

126

(2)

Proxemics and Territoriality

128

(3)

Time

131

(1)

Physical Attractiveness

132

(1)

Clothing

132

(4)

Physical Environment

136

(1)

Summary

137

(1)

Activities

137

(4)

Listening

141

(30)

The Importance of Listening

142

(1)

Reasons for Listening

143

(1)

The Challenge of Listening

144

(3)

Hearing Is Not Listening

144

(1)

Listening Is Not Easy

144

(2)

All Listeners Do Not Receive the Same Message

146

(1)

Poor Listening Habits

146

(1)

Components of Listening

147

(2)

Hearing

147

(1)

Attending

148

(1)

Understanding

148

(1)

Remembering

149

(1)

Responding

149

(1)

Types of Listening Responses

149

(16)

Silent Listening

150

(1)

Questioning

151

(3)

Paraphrasing

154

(3)

Empathizing

157

(1)

Supporting

158

(2)

Analyzing

160

(2)

Evaluating

162

(2)

Advising

164

(1)

Which Style to Use?

165

(1)

Summary

165

(2)

Activities

167

(4)

Emotions

171

(28)

What Are Emotions?

172

(3)

Physiological Changes

172

(1)

Nonverbal Reactions

173

(1)

Cognitive Interpretations

173

(1)

Verbal Expression

174

(1)

Types of Emotions

175

(1)

First-Order and Second-Order Emotions

175

(1)

Primary and Mixed Emotions

175

(1)

Intense and Mild Emotions

176

(1)

Influences on Emotional Expression

176

(5)

Personality

176

(1)

Culture

177

(1)

Biological Sex and Gender

178

(1)

Social Conventions

179

(1)

Social Roles

180

(1)

Fear of Self-Disclosure

180

(1)

Emotional Contagion

181

(1)

Guidelines for Expressing Emotions

181

(5)

Recognize Your Feelings

182

(1)

Choose the Best Language

182

(1)

Share Multiple Feelings

182

(2)

Recognize the Difference between Feeling and Acting

184

(1)

Accept Responsibility for Your Feelings

185

(1)

Choose the Best Time and Place to Express Your Feelings

185

(1)

Managing Difficult Emotions

186

(9)

Facilitative and Debilitative Emotions

186

(1)

Thoughts Cause Feelings

187

(2)

Irrational Thinking and Debilitative Emotions

189

(5)

Minimizing Debilitative Emotions

194

(1)

Summary

195

(1)

Activities

196

(3)

PART THREE DIMENSIONS OF INTERPERSONAL RELATIONSHIPS

Dynamics of Interpersonal Relationships

199

(32)

Why We Form Relationships

201

(4)

Appearance

201

(1)

Similarity

201

(2)

Complementarity

203

(1)

Rewards

203

(1)

Competency

204

(1)

Proximity

205

(1)

Disclosure

205

(1)

Communication and Relational Dynamics

205

(14)

Developmental Models of Interpersonal Relationships

205

(8)

Dialectical Perspectives on Relational Dynamics

213

(5)

Characteristics of Relational Development

218

(1)

Communicating about Relationships

219

(1)

Content and Relational Messages

219

(1)

Expression of Relational Messages

220

(1)

Compliance Gaining in Interpersonal Relationships

220

(7)

Types of Compliance-Gaining Strategies

221

(4)

Which Strategy to Choose?

225

(2)

Summary

227

(1)

Activities

228

(3)

Intimacy and Distance in Relationships

231

(34)

Intimacy and Distance: Striking a Balance

232

(3)

Dimensions of Intimacy

232

(1)

Dimensions of Distance

233

(1)

The Dialectics of Intimacy and Distance

234

(1)

Influences on Intimacy and Distance

235

(4)

Male and Female Intimacy Styles

236

(2)

Cultural Influences on Intimacy

238

(1)

Self-Disclosure in Relationships

239

(12)

A Definition of Self-Disclosure

240

(2)

Degrees of Self-Disclosure

242

(2)

A Model of Self-Disclosure

244

(2)

Risks and Benefits of Self-Disclosure

246

(5)

Alternatives to Self-Disclosure

251

(7)

Lying

252

(3)

Equivocation

255

(2)

Hinting

257

(1)

The Ethics of Evasion

257

(1)

Guidelines for Self-Disclosure

258

(2)

Is the Other Person Important to You?

258

(1)

Is the Risk of Disclosing Reasonable?

258

(1)

Is the Self-Disclosure Appropriate?

258

(1)

Is the Disclosure Relevant to the Situation at Hand?

259

(1)

Is the Disclosure Reciprocated?

259

(1)

Will the Effect Be Constructive?

260

(1)

Is the Self-Disclosure Clear and Understandable?

260

(1)

Summary

260

(1)

Activities

261

(4)

Communication Climate

265

(30)

What Is Communication Climate?

266

(1)

How Communication Climates Develop

266

(10)

Levels of Message Confirmation

267

(6)

Defensiveness

273

(2)

Climate Patterns

275

(1)

Creating Positive Climates

276

(7)

Evaluation versus Description

277

(2)

Control versus Problem Orientation

279

(1)

Strategy versus Spontaneity

279

(1)

Neutrality versus Empathy

280

(1)

Superiority versus Equality

281

(1)

Certainty versus Provisionalism

282

(1)

Transforming Negative Climates

283

(8)

Seek More Information

283

(4)

Agree with the Critic

287

(4)

Summary

291

(1)

Activities

291

(4)

Managing Conflict

295

(32)

What Is Conflict?

296

(2)

Expressed Struggle

296

(1)

Perceived Incompatible Goals

297

(1)

Perceived Scarce Rewards

297

(1)

Interdependence

297

(1)

Inevitability

297

(1)

Functional and Dysfunctional Conflicts

298

(4)

Integration versus Polarization

299

(1)

Cooperation versus Opposition

299

(1)

Confirmation versus Disconfirmation

300

(1)

Agreement versus Coercion

300

(1)

De-escalation versus Escalation

300

(1)

Focusing versus Drifting

301

(1)

Foresight versus Shortsightedness

301

(1)

Positive versus Negative Results

301

(1)

Individual Conflict Styles

302

(6)

Nonassertion

303

(1)

Indirect Communication

304

(1)

Passive Aggression

305

(1)

Direct Aggression

305

(1)

Assertion

306

(1)

Which Style to Use?

307

(1)

Conflict in Relational Systems

308

(3)

Complementary, Symmetrical, and Parallel Styles

308

(2)

Intimate and Aggressive Styles

310

(1)

Conflict Rituals

310

(1)

Variables in Conflict Styles

311

(4)

Biological Sex and Gender

312

(1)

Culture

313

(2)

Methods of Conflict Resolution

315

(9)

Win-Lose

315

(2)

Lose-Lose

317

(1)

Compromise

318

(1)

Win-Win

319

(5)

Summary

324

(1)

Activities

325

(2)

PART FOUR CONTEXTS OF INTERPERSONAL COMMUNICATION

Culture and Communication

327

(26)

Fundamental Concepts

329

(3)

Culture

329

(1)

Intercultural Communication

329

(1)

Interpersonal and Intercultural Communication

330

(2)

Cultural Values and Norms

332

(6)

High- versus Low-Context

332

(1)

Individualism versus Collectivism

333

(1)

Power Distance

334

(2)

Uncertainty Avoidance

336

(1)

Achievement versus Nurturing

337

(1)

Codes and Culture

338

(8)

Verbal Codes

338

(4)

Nonverbal Codes

342

(1)

Decoding Messages

343

(3)

Developing Intercultural Communication Competence

346

(4)

Motivation and Attitude

346

(2)

Tolerance for Ambiguity

348

(1)

Open-mindedness

348

(1)

Knowledge and Skill

349

(1)

Summary

350

(1)

Activities

351

(2)

Communicating with Family and at Work

353

(24)

Communication in Families

354

(10)

Types of Family Communication

354

(2)

Elements of Family Communication

356

(4)

Effective Communication in Families

360

(4)

Relationships at Work

364

(9)

Communicating in Organizations

364

(3)

Relationships in Work Groups

367

(3)

Interviewing

370

(3)

Summary

373

(2)

Activities

375

(2)

Glossary

377

(7)

References

384

(34)

Name Index

418

(11)

Subject Index

429

(12)

Credits

441

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