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International Business : A Managerial Perspective

ISBN: 9780201857672 | 0201857677
Edition: 2nd
Format: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/1/1999

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SummaryTable of ContentsAuthor Biography
This comprehensive overview of international business is divided into various business functions, making it clear and easy to understand. In every chapter "Culture Quest Insights" into culture, geography, and business lead readers to a multi-media experience of a certain country or region that provides useful information on the impact of culture on business. Cases specific to each region or country add to the total reading experience. Topics covered include: the world's marketplaces, the international environment, managing international busines... MORE
PART 1 Introduction to International Business3(78)
CHAPTER 1 An Overview of International Business
4(34)
Case: The Business of the Olympics
... MORE(3)
What Is International Business?
8(1)
Why Study International Business?
9(1)
International Business Activities
10(3)
GOING GLOBAL: A Rose by Any Other Name
11(2)
The Extent of Internationalization
13(3)
The Evolution of International Business
16(10)
The Early Era of International Business
16(3)
International Business Growth since World War II
19(7)
Reasons for International Business Growth
26(4)
GOING GLOBAL: Anne of Red Hair
29(1)
An Overview of the Contents of This Book
30(2)
Chapter Review
32(1)
Building Global Skills
33(1)
WORKING WITH THE WEB: Building Global Internet Skills: Marketing Tourism in Prince Edward Island
34(1)
Closing Case: The Rise and Fall of the British Sportscar
34(2)
Chapter Notes
36(2)
CHAPTER 2 Global Marketplaces and Business Centers
38(43)
Case: The First Rule: Know the Territory
39(3)
The Structure of the World Economy
42(1)
The Marketplaces of North America
43(7)
The United States
43(1)
GOING GLOBAL: Classifying Countries by Income Level
44(3)
Canada
47(2)
Mexico
49(1)
Central America and the Caribbean
49(1)
The Marketplaces of Western Europe
50(2)
The Marketplaces of Eastern and Central Europe
52(6)
The Former Soviet Union
52(3)
Central Europe
55(3)
The Marketplaces of Asia
58(9)
Japan
58(2)
Australia and New Zealand
60(1)
The Four Tigers
60(4)
India
64(1)
China
65(1)
Southeast Asian Countries
66(1)
The Marketplaces of Africa and the Middle East
67(2)
Africa
67(2)
The Middle East
69(1)
The Marketplaces of South America
69(2)
Chapter Review
71(2)
Building Global Skills
73(1)
WORKING WITH THE WEB: Building Global Internet Skills: Traveling the Globe
74(1)
Closing Case: The Chinese Treasure Chest
75(1)
Chapter Notes
76(2)
POINT/COUNTERPOINT: Helping Developing Nations: Aid or Trade?
78(3)
PART 2 The International Environment81(120)
CHAPTER 3 International Trade and Investment Theory
82(38)
Case: Caterpillar: Making Money by Moving Mountains
83(2)
International Trade and the World Economy
85(1)
Classical Country-Based Trade Theories
86(8)
Mercantilism
86(1)
Absolute Advantage
87(2)
Comparative Advantage
89(1)
Comparative Advantage with Money
90(2)
Relative Factor Endowments
92(2)
Modern Firm-Based Trade Theories
94(9)
Country Similarity Theory
94(1)
Product Life Cycle Theory
95(3)
Global Strategic Rivalry Theory
98(1)
GOING GLOBAL: An Olympic-Sized Rivalry
99(2)
Porter's National Competitive Advantage
101(2)
Overview of International Investment
103(3)
Types of International Investment
104(1)
Foreign Direct Investment and the United States
104(2)
International Investment Theories
106(2)
Ownership Advantages
106(1)
Internalization Theory
107(1)
Dunning's Eclectic Theory
107(1)
Factors Influencing Foreign Direct Investment
108(5)
Supply Factors
108(2)
Demand Factors
110(2)
Political Factors
112(1)
Chapter Review
113(2)
Building Global Skills
115(1)
WORKING WITH THE WEB: Building Global Internet Skills: Export Data Web Sites: the Good, the Bad, and the Ugly
115(1)
Closing Case: Komatsu's Challenge
116(2)
Chapter Notes
118(2)
CHAPTER 4 The International Monetary System and the Balance of Payments
120(40)
Case: The Dollar Is Front Page News
121(1)
History of the International Monetary System
122(20)
The Gold Standard
123(2)
The Collapse of the Gold Standard
125(1)
The Bretton Woods Era
126(7)
The End of the Bretton Woods System
133(2)
Performance of the International Monetary System since 1971
135(7)
The Balance of Payments Accounting System
142(11)
The Major Components of the Balance of Payments Accounting System
143(6)
GOING GLOBAL: Ben Franklin, World Traveler
149(1)
The U.S. Balance of Payments in 1996
149(3)
Defining Balance of Payments Surpluses and Deficits
152(1)
Chapter Review
153(2)
Building Global Skills
155(1)
WORKING WITH THE WEB: Building Global Internet Skills: Doing Business with the World Bank
156(1)
Closing Case: Recent U.S. BOP Performance: Is the Sky Falling or Not?
157(1)
Chapter Notes
158(2)
CHAPTER 5 Foreign Exchange and International Financial Markets
160(41)
Case: Exchange-Rate Chaos
161(2)
The Economics of Foreign Exchange
163(4)
The Demand for Foreign Exchange
163(1)
The Supply of Foreign Exchange
164(1)
Determination of the Equilibrium Price
164(1)
GOING GLOBAL: A Brief Hint
165(2)
Balance of Payments Equilibrium
167(5)
Fixed Exchange-Rate System
167(3)
Flexible Exchange-Rate System
170(2)
Pros and Cons of the Two Types of Exchange-Rate Systems
172(1)
The Structure of the Foreign-Exchange Market
172(15)
The Role of Banks
173(3)
Spot and Forward Markets
176(3)
Arbitrage and the Currency Market
179(3)
GOING GLOBAL: Big Mac Currencies
182(5)
The International Capital Market
187(5)
Major International Banks
187(3)
The Eurocurrency Market
190(1)
The International Bond Market
190(1)
Global Equity Markets
191(1)
Offshore Financial Centers
192(1)
Chapter Review
192(2)
Building Global Skills
194(1)
WORKING WITH THE WEB: Building Global Internet Skills: What Will the Zloty Be Worth in a Year?
194(1)
Closing Case: A Bad Case of Bahtulism
195(2)
Chapter Notes
197(1)
POINT/COUNTERPOINT: Should the IMF Bail Out Asia?
198(3)
PART 3 The National Environment201(166)
CHAPTER 6 Formulation of National Trade Policies
202(38)
Case: Desmarais Is Tired of Being Dumped On
203(1)
Rationales for Trade Intervention
204(9)
Industry-Level Arguments
205(4)
National Trade Policies
209(4)
Barriers to International Trade
213(12)
Tariffs
214(4)
Nontariff Barriers
218(1)
GOING GLOBAL: A Loophole Big Enough to Drive Through
219(6)
Promotion of International Trade
225(4)
Subsidies
225(1)
Foreign Trade Zones
226(2)
Export Financing Programs
228(1)
Controlling Unfair Trade Practices
229(3)
Countervailing Duties
229(1)
Antidumping Regulations
230(1)
Super 301
231(1)
Chapter Review
232(1)
Building Global Skills
233(1)
WORKING WITH THE WEB: Building Global Internet Skills: Assessing Trade Barriers
234(1)
Closing Case: Regulatory Warfare
234(2)
Chapter Notes
236(2)
POINT/COUNTERPOINT: Should Unfair Trade Laws Be Enforced?
238(2)
CHAPTER 7 International Cooperation among Nations
240(48)
Case: One Currency, One Central Bank, One Big Question
241(3)
The General Agreement on Tariffs and Trade and the World Trade Organization
244(10)
How the GATT Worked
244(2)
The Uruguay Round
246(1)
The World Trade Organization
246(4)
GOING GLOBAL: The World Trade Organization, Richard Gere, and China
250(3)
GOING GLOBAL: The Slippery Path to Free Trade
253(1)
Regional Economic Integration
254(3)
Forms of Economic Integration
254(2)
The Impact of Economic Integration on Firms
256(1)
The European Union
257(13)
Completing the Common Market--EC'92
258(4)
From Common Market to Economic Union
262(3)
Governing the European Union
265(3)
GOING GLOBAL: Lobbying the European Union
268(2)
Other Regional Trading Blocs
270(8)
The North American Free Trade Agreement
270(3)
Other Free Trade Agreements in the Americas
273(3)
Trade Arrangements in the Asia-Pacific Region
276(2)
International Commodity Arrangements
278(3)
Chapter Review
281(1)
Building Global Skills
282(1)
WORKING WITH THE WEB: Building Global Internet Skills: Evaluating New EU Entrants
283(1)
Closing Case: Will Whirlpool Clean Up in Europe?
283(2)
Chapter Notes
285(3)
CHAPTER 8 Legal and Political Forces
288(36)
Case: Toys `R' Us Takes on the World
289(2)
Differences in Legal Systems
291(4)
Common Law
291(2)
Civil Law
293(1)
Religious Law
293(1)
Bureaucratic Law
293(2)
GOING GLOBAL: The Law Is the Law
295(1)
Home Country Laws
295(7)
Restrictions on Trading with Unfriendly Countries
295(2)
Indirect Effects on International Competitiveness
297(1)
Extraterritoriality
298(2)
GOING GLOBAL: Should Bribes Be a Competitive Weapon?
300(2)
The Impacts of MNCs on Host Countries
302(1)
Economic and Political Impacts
302(1)
Cultural Impacts
303(1)
Host Country Laws
303(4)
Ownership Issues
303(2)
Intellectual Property Rights
305(2)
Dispute Resolution in International Business
307(2)
The Political Environment
309(7)
Political Risk
309(4)
The Emerging Market Economies
313(3)
Chapter Review
316(2)
Building Global Skills
318(1)
WORKING WITH THE WEB: Building Global Internet Skills: Assessing Political Risks
318(1)
Closing Case: Baku Oil, Beaucoup Problems
319(2)
Chapter Notes
321(3)
CHAPTER 9 The Role of Culture
324(43)
Case: A Clash of Cultures
325(1)
Characteristics of Culture
326(1)
Elements of Culture
327(20)
Social Structure
327(1)
GOING GLOBAL: The Impact of Japanese Culture on Business
328(2)
Language
330(6)
GOING GLOBAL: International Communication: A Primer
336(1)
Communication
337(4)
Religion
341(3)
Values and Attitudes
344(3)
Individual Differences, Culture, and Business Behavior
347(9)
Social Orientation
347(3)
Power Orientation
350(2)
Uncertainty Orientation
352(2)
Goal Orientation
354(2)
Time Orientation
356(1)
International Management and Cultural Differences
356(3)
Cultural Clusters
356(2)
Understanding New Cultures
358(1)
Cultural Differences and Ethics
359(1)
A Final Word
359(1)
Chapter Review
360(1)
Building Global Skills
361(1)
WORKING WITH THE WEB: Building Global Internet Skills: Learning about Cultural Values
362(1)
Closing Case: The Benefits of Foreign Exchange
362(2)
Chapter Notes
364(3)
PART 4 Managing in the International Environment367(214)
CHAPTER 10 International Strategic Management
368(34)
Case: Global Mickey
369(3)
The Challenges of International Strategic Management
372(5)
Strategic Alternatives
377(3)
Components of an International Strategy
380(3)
Distinctive Competence
380(1)
Scope of Operations
381(1)
Resource Deployment
382(1)
Synergy
383(1)
Developing International Strategies
383(6)
GOING GLOBAL: Disney: Masters of Synergy
384(2)
Mission Statement
386(1)
Environmental Scanning and the SWOT Analysis
386(2)
Strategic Goals
388(1)
Tactics
388(1)
Control Framework
389(1)
Levels of International Strategy
389(7)
Corporate Strategy
389(4)
Business Strategy
393(2)
GOING GLOBAL: Volkswagen Tries to Shift Gears
395(1)
Functional Strategies
396(1)
Chapter Review
396(2)
Building Global Skills
398(1)
WORKING WITH THE WEB: Building Global Internet Skills: Assessing the Strategic Content of Web Sites
399(1)
Closing Case: The Kerry Group
400(1)
Chapter Notes
401(1)
CHAPTER 11 Strategies for Analyzing and Entering Foreign Markets
402(46)
Case: Heineken Brews Up a Global Strategy
403(2)
Foreign Market Analysis
405(7)
Assessing Alternative Foreign Markets
405(6)
Evaluating Costs, Benefits, and Risks
411(1)
Choosing a Mode of Entry
412(4)
Exporting to Foreign Markets
416(11)
GOING GLOBAL: Jumping on a Japanese Jam Deal
418(1)
Forms of Exporting
419(2)
Additional Considerations
421(2)
Export Intermediaries
423(4)
International Licensing
427(4)
Basic Issues in International Licensing
428(2)
Advantage and Disadvantages of International Licensing
430(1)
International Franchising
431(3)
Basic Issues in International Franchising
431(2)
Advantages and Disadvantages of International Franchising
433(1)
Specialized Entry Modes for International Business
434(2)
Contract Manufacturing
434(1)
Management Contract
434(1)
Turnkey Project
435(1)
Foreign Direct Investment
436(3)
The Greenfield Strategy
437(1)
The Acquisition Strategy
438(1)
Joint Ventures
439(1)
Chapter Review
439(2)
Building Global Skills
441(1)
WORKING WITH THE WEB: Building Global Internet Skills: Assessing Foreign Market Entry Conditions
442(1)
Closing Case: GE Picks Its Markets Well
442(1)
Chapter Notes
443(3)
POINT/COUNTERPOINT: Should Nations Encourage Foreign Direct Investment?
446(2)
CHAPTER 12 International Strategic Alliances
448(30)
Case: The European Cereal Wars
449(2)
International Corporate Cooperation
451(2)
Benefits of Strategic Alliances
453(5)
Ease of Market Entry
453(1)
Shared Risk
454(1)
Shared Knowledge and Expertise
455(1)
GOING GLOBAL: The Ups and Downs of Market Entry
456(1)
Synergy and Competitive Advantage
457(1)
Scope of Strategic Alliances
458(4)
Comprehensive Alliances
458(1)
Functional Alliances
459(1)
GOING GLOBAL: Culture Clash at GM and Toyota
460(2)
Implementation of Strategic Alliances
462(6)
Selection of Partners
462(2)
Form of Ownership
464(3)
Joint Management Considerations
467(1)
Pitfalls of Strategic Alliances
468(3)
Incompatibility of Partners
468(1)
Access to Information
469(1)
Distribution of Earnings
469(1)
Potential Loss of Autonomy
470(1)
Changing Circumstances
470(1)
Chapter Review
471(1)
Building Global Skills
472(1)
WORKING WITH THE WEB: Building Global Internet Skills: Implementing Strategic Alliances
473(1)
Closing Case: Microsoft Wants the World
474(1)
Chapter Notes
475(3)
CHAPTER 13 Organization Design for International Business
478(32)
Case: Unilever Matches Strategy and Structure
479(1)
The Nature of International Organization Design
480(1)
Initial Impacts of International Activity on Organization Design
481(2)
The Corollary Approach
482(1)
The Export Department
482(1)
The International Division
482(1)
Global Organization Designs
483(11)
Global Product Design
485(2)
Global Area Design
487(1)
Global Functional Design
488(2)
GOING GLOBAL: Blunders at the Body Shop
490(1)
Global Customer Design
491(1)
Global Matrix Design
492(2)
Hybrid Global Design
494(1)
Related Issues in Global Organization Design
494(5)
Centralization versus Decentralization
494(2)
Role of Subsidiary Boards of Directors
496(1)
Coordination in the Global Organization
497(2)
Corporate Culture in International Business
499(3)
Creating the Corporate Culture in International Business
499(1)
GOING GLOBAL: Philips Tries to Change Its Culture
500(1)
Managing the Corporate Culture in International Business
501(1)
Managing Change in International Business
502(2)
Reasons for Change in International Business
502(1)
Types of Change in International Business
503(1)
Chapter Review
504(1)
Building Global Skills
505(1)
WORKING WITH THE WEB: Building Global Internet Skills: Matching Intranets and Organization Design
506(1)
Closing Case: Shell Shifts Its Structure
506(1)
Chapter Notes
507(3)
CHAPTER 14 Managing Behavior and Interpersonal Relations
510(32)
Case: It Takes All Kinds
511(2)
Individual Behavior in International Business
513(7)
Personality Differences across Cultures
513(3)
Attitudes across Cultures
516(2)
Perception across Cultures
518(1)
GOING GLOBAL: The U.S. Is Crowded With Liars Who Prefer Pets To Kids
519(1)
Stress across Cultures
520(1)
Motivation in International Business
520(5)
GOING GLOBAL: The Sony Way
521(1)
Needs and Values across Cultures
522(1)
Motivational Processes across Cultures
522(1)
Need-Based Models across Cultures
522(2)
Process-Based Models across Cultures
524(1)
The Reinforcement Model across Cultures
525(1)
Leadership in International Business
525(4)
Decision Making in International Business
529(4)
Models of Decision Making
529(1)
The Normative Model across Cultures
530(2)
The Descriptive Model across Cultures
532(1)
Groups and Teams in International Business
533(3)
The Nature of Group Dynamics
533(1)
Managing Cross-Cultural Teams
534(1)
GOING GLOBAL: The Best and the Brightest
535(1)
Chapter Review
536(1)
Building Global Skills
537(1)
WORKING WITH THE WEB: Building Global Internet Skills: Preparing for an International Expansion
538(1)
Closing Case: Adidas Runs to Catch Up
538(1)
Chapter Notes
539(3)
CHAPTER 15 Controlling the International Business
542(39)
Case: Tyco Loses Control
543(2)
Levels of Control in International Business
545(9)
Strategic Control
545(2)
GOING GLOBAL: The Importance of Control
547(1)
Organizational Control
548(4)
Operations Control
552(1)
GOING GLOBAL: Choosing The Right Level of Control
553(1)
Managing the Control Function in International Business
554(8)
Establishing International Control Systems
554(4)
Essential Control Techniques
558(2)
Behavioral Aspects of International Control
560(2)
Controlling Productivity in International Business
562(3)
Productivity around the World
563(1)
Managing Productivity
563(2)
Controlling Quality in International Business
565(6)
Quality around the World
566(3)
Total Quality Management
569(2)
Controlling Information in International Business
571(2)
The Role of Information
571(1)
Managing Information
572(1)
Chapter Review
573(1)
Building Global Skills
574(1)
WORKING WITH THE WEB: Building Global Internet Skills: Quality Certification
575(1)
Closing Case: Daimler-Benz Takes Control
576(1)
Chapter Notes
577(4)
PART 5 Managing International Business Operations581(185)
CHAPTER 16 International Marketing
582(38)
Case: Spreading Sixt Across Europe
583(1)
International Marketing Management
584(7)
International Marketing and Business Strategies
585(1)
The Marketing Mix
586(1)
Standardization versus Customization
587(4)
Product Policy
591(3)
Standardized Products or Customized Products?
591(1)
Legal Forces
592(1)
Cultural Influences
592(1)
Economic Factors
593(1)
Brand Names
593(1)
Pricing Issues and Decisions
594(4)
Pricing Policies
595(1)
Market Pricing
596(2)
Promotion Issues and Decisions
598(10)
GOING GLOBAL: "Keep On Truckin"
599(1)
Advertising
599(3)
GOING GLOBAL: New Advertising Media in Egypt
602(3)
Personal Selling
605(1)
GOING GLOBAL: Taking Amway to the Cleaners in China
606(1)
Sales Promotion
607(1)
Public Relations
607(1)
Distribution Issues and Decisions
608(5)
International Distribution
608(2)
Channels of Distribution
610(3)
Chapter Review
613(1)
Building Global Skills
614(1)
WORKING WITH THE WEB: Building Global Internet Skills: Nestle Around the World
615(1)
Closing Case: P&G's Joy Makes an Unlikely Splash in Japan
615(2)
Chapter Notes
617(3)
CHAPTER 17 International Operations Management
620(32)
Case: Coloring the World
621(2)
The Nature of International Operations Management
623(4)
GOING GLOBAL: "Where's the Factory? This is a Warehouse"
624(1)
The Strategic Context of International Operations Management
625(1)
Complexities of International Operations Management
626(1)
Production Management
627(13)
Sourcing and Vertical Integration
627(4)
GOING GLOBAL: Suppliers: Friend or Foe?
631(2)
Location Decisions
633(4)
International Logistics and Materials Management
637(1)
GOING GLOBAL: The Booming Market in Logistics Services
638(2)
International Service Operations
640(3)
Characteristics of International Services
640(1)
The Role of Government in International Services Trade
641(1)
Managing Service Operations
642(1)
Chapter Review
643(1)
Building Global Skills
644(3)
WORKING WITH THE WEB: Building Global Internet Skills: Obtaining International Logistic Service
647(1)
Closing Case: International Operations at General Motors
647(1)
Chapter Notes
648(2)
POINT/COUNTERPOINT: Should International Businesses Promote Human and Worker Rights?
650(2)
CHAPTER 18 International Financial Management
652(42)
Case: KLM's Worldwide Financial Management
653(1)
Financial Issues in International Trade
654(12)
Choice of Currency
655(1)
Credit Checking
655(1)
Method of Payment
656(5)
GOING GLOBAL: What Your Advising Fee Buys
661(3)
Financing Trade
664(2)
Managing Foreign-Exchange Risk
666(8)
GOING GLOBAL: The Three Gorges Dam: It's Not a Feast for U.S. Firms
667(1)
Transaction Exposure
668(3)
Translation Exposure
671(1)
GOING GLOBAL: Financial Derivatives: Blessing or Curse?
672(1)
Economic Exposure
672(2)
Management of Working Capital
674(6)
Minimizing Working Capital Balances
676(1)
GOING GLOBAL: Colefax and Fowler's Cash Flow Solution
677(1)
Minimizing Currency Conversion Costs
677(2)
Minimizing Foreign-Exchange Risk
679(1)
International Capital Budgeting
680(3)
Net Present Value
680(2)
Internal Rate of Return
682(1)
Payback Period
682(1)
Sources of International Investment Capital
683(4)
Internal Sources of Investment Capital
683(2)
External Sources of Investment Capital
685(2)
Chapter Review
687(1)
Building Global Skills
688(1)
WORKING WITH THE WEB: Building Global Internet Skills: Export Financing and the Internet
689(1)
Closing Case: Janssen Pharmaceutica Cures Its Currency Ills
689(2)
Chapter Notes
691(3)
CHAPTER 19 International Accounting and Taxation
694(34)
Case: Mr. Anchovy Was Wrong
695(2)
National Differences in Accounting
697(9)
The Roots of Differences
697(3)
Differences in Accounting Practices
700(2)
Impact on Capital Markets
702(2)
Impact on Corporate Financial Controls
704(1)
Accounting in Centrally Planned Economies
705(1)
Efforts at Harmonization
706(1)
Accounting for International Business Activities
707(6)
Accounting for Transactions in Foreign Currencies
707(1)
Foreign-Currency Translation
708(5)
International Taxation Issues
713(4)
Transfer Pricing
714(2)
Tax Havens
716(1)
Taxation of Foreign Income by the United States
717(2)
GOING GLOBAL: The Ethics of Tax Havens and Transfer Pricing
718(1)
Taxation of Exports
718(1)
Taxation of Foreign Branch Income
718(1)
Taxation of Foreign Subsidiary Income
718(1)
Resolving International Tax Conflicts
719(3)
Tax Credits
720(1)
Tax Treaties
720(1)
"Bashing" of Foreign Firms
720(1)
GOING GLOBAL: Pity the Poor Tax Collector
721(1)
Chapter Review
722(1)
Building Global Skills
723(1)
WORKING WITH THE WEB: Building Global Internet Skills: Hunting for Low Taxes
724(1)
Closing Case: The Aramco Advantage
724(1)
Chapter Notes
725(3)
CHAPTER 20 International Human Resource Management and Labor Relations
728(38)
Case: Training for the World
729(2)
The Nature of Human Resource Management
731(2)
Strategic Significance of HRM
732(1)
International Managerial Staffing Needs
733(4)
Scope of Internationalization
733(2)
Centralization versus Decentralization of Control
735(1)
Staffing Philosophy
735(2)
Recruitment and Selection
737(8)
Recruitment of Managers
738(2)
GOING GLOBAL: The Global Talent Hunt
740(1)
Selection of Managers
741(2)
Expatriation and Repatriation Issues
743(2)
Training and Development
745(3)
Assessing Training Needs
745(1)
Basic Training Methods and Procedures
746(1)
Developing Younger International Managers
747(1)
Performance Appraisal and Compensation
748(4)
Assessing Performance in International Business
748(1)
Determining Compensation in International Business
749(3)
Retention and Turnover
752(1)
Human Resource Issues for Nonmanagerial Employees
753(2)
Recruitment and Selection
753(1)
Training and Development
754(1)
Compensation and Performance Appraisal
755(1)
Labor Relations
755(3)
Comparative Labor Relations
755(1)
Collective Bargaining
756(1)
GOING GLOBAL: Unionization Patterns in Chile
757(1)
Union Influence and Codetermination
757(1)
Chapter Review
758(1)
Building Global Skills
759(1)
WORKING WITH THE WEB: Building Global Internet Skills: Researching Expatriate Assignments
760(1)
Closing Case: "You Americans Work Too Hard"
761(1)
Chapter Notes
762(4)
Comprehensive Cases766(12)
Glossary778(13)
Photo Credits791(2)
Company and Brand Name Index793(4)
Subject Index797
Michael Pustay holds the Anderson Clayton Professorship in Business Administration and is Professor of Management at Texas A&M University. Ricky W. Griffin holds the Blocker Chair in Business Administration at Texas A&M University.

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