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Customer Service : Career Success Through Customer Loyalty

ISBN: 9780132236584 | 0132236583
Edition: 4th
Format: Paperback
Publisher: Prentice Hall
Pub. Date: 1/1/2008

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KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty. The coverage includes positive attitude, customer turnoffs, dissatisfied customers, customer expectations, customer loyalty, winning telephone techniques, and more. This book is for employees and managers of customer service departments and human resource training departments.

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