Check-In Check-Out : Managing Hotel Operations
ISBN: 9780132706711 | 0132706717
Edition: 9thFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 8/7/2012
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Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry's rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest's experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked ... MORE
PART I: THE HOTEL INDUSTRY
1. The Traditional Hotel Industry
2. The Modern Hotel Industry
3. The Structures of the Hotel Industry
PART II: THE RESERVATIONS PROCESS
4. Forecasting Availability and Overbooking
5. Global Reservations Technologies
6. Individual Reservations and Group Reservations
... MORE
