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ISBN: 9780130829344 | 013082934X
Edition: 5thFormat: Hardcover
Publisher: Prentice Hall Professional Technical Reference
Pub. Date: 2/1/1999
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| SECTION I The Hotel Industry | |||||
| 2 | (23) | |||
| 25 | (29) | |||
| 54 | (32) | |||
| SECTION II The Reservations Process | |||||
| 86 | (22) | |||
| 108 | (26) | |||
| 134 | (26) | |||
| SECTION III Guest Service and Rate Structures | |||||
| 160 | (26) | |||
| 186 | (28) | |||
| 214 | (34) | |||
| SECTION IV The Hotel Revenue Cycle | |||||
| 248 | (30) | |||
| 278 | (36) | |||
| 314 | (34) | |||
| SECTION V Rooms Management Technology | |||||
| 348 | (30) | |||
| 378 | (37) | |||
| Glossary | 415 | (12) | |||
| Bibliography | 427 | (4) | |||
| Index | 431 |
