Check-In Check-Out : Managing Hotel Operations
ISBN: 9780132059671 | 0132059673
Edition: 8thFormat: Hardcover
Publisher: Prentice Hall
Pub. Date: 3/25/2008
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Check-In, Check-Outprovides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits i... MORE
| Table of Contents | |
| The Hotel Industry | |
| The Traditional Hotel Industry | |
| The Modern Hotel Industry | |
| The Structure of the Hotel Industry | |
| The Reservations Process | |
| Forecasting Availability and Overbooking | |
| Global Reservations Technologies | |
| Individual Reservations and Group Reservations | |
| Guest Service and Rate St... MORE | |
| Managing Guest Service | |
| Arrival, Registration, Assignments and Rooming | |
| Role of the Room Rate | |
| The Hotel Revenue Cycle | |
| Billing and the Guest Folio | |
| Credit and the City Ledger | |
| Cash Transactions | |
| Technology | |
| The Night Audit | |
| Hotel Technology | |
| Glossary | |
| Bibliography | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
