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| About the Authors | p. xv |
| Acknowledgments | p. xvii |
| Reviewers | p. xix |
| List of Procedures | p. xxii |
| Preface | p. xxv |
| How to Use This Book | p. xxviii |
| How to Use the Student Software CD | p. xxx |
| General Procedures | p. 1 |
| Introduction to Medical Assisting and Health Professions | p. 2 |
| Medical Assisting as a Profession | p.... MORE |
| Health Care Settings and the Health Care Team | p. 17 |
| History of Medicine | p. 32 |
| The Therapeutic Approach | p. 41 |
| Therapeutic Communication Skills | p. 42 |
| Coping Skills for the Medical Assistant | p. 60 |
| The Therapeutic Approach to the Patient with a Life-Threatening Illness | p. 70 |
| Responsible Medical Practice | p. 81 |
| Legal Considerations | p. 82 |
| Ethical Considerations | p. 105 |
| Emergency Procedures and First Aid | p. 119 |
| Administrative Procedures | p. 161 |
| Integrated Administrative Procedures | p. 162 |
| Creating the Facility Environment | p. 163 |
| Computers in the Ambulatory Care Setting | p. 173 |
| Telecommunications | p. 196 |
| Patient Scheduling | p. 224 |
| Medical Records Management | p. 245 |
| Written Communications | p. 273 |
| Transcription | p. 305 |
| Managing Facility Finances | p. 325 |
| Daily Financial Practices | p. 326 |
| Medical Insurance | p. 352 |
| Medical Insurance Coding | p. 373 |
| Billing and Collections | p. 402 |
| Accounting Practices | p. 421 |
| Clinical Procedures | p. 435 |
| Integrated Clinical Procedures | p. 436 |
| Infection Control, Medical Asepsis, and Sterilization | p. 437 |
| Taking a Medical History, the Patient's Chart, and Methods of Documentation | p. 500 |
| Vital Signs and Measurements | p. 526 |
| The Physical Examination | p. 559 |
| Assisting with Specialty Examinations and Procedures | p. 582 |
| Obstetrics and Gynecology | p. 583 |
| Pediatrics | p. 620 |
| Male Reproductive System | p. 654 |
| Gerontology | p. 665 |
| Examinations and Procedures of Body Systems | p. 679 |
| Advanced Techniques and Procedures | p. 756 |
| Assisting with Office/Ambulatory Surgery | p. 757 |
| Diagnostic Imaging | p. 813 |
| Rehabilitation and Therapeutic Modalities | p. 827 |
| Nutrition in Health and Disease | p. 856 |
| Basic Pharmacology | p. 882 |
| Calculation of Medication Dosage and Medication Administration | p. 906 |
| Electrocardiography | p. 960 |
| Laboratory Procedures | p. 990 |
| Safety and Regulatory Guidelines in the Medical Laboratory | p. 991 |
| Introduction to the Medical Laboratory | p. 1011 |
| Phlebotomy: Venipuncture and Capillary Puncture | p. 1031 |
| Hematology | p. 1074 |
| Urinalysis | p. 1096 |
| Basic Microbiology | p. 1129 |
| Specialty Laboratory Tests | p. 1157 |
| Professional Procedures | p. 1191 |
| Office and Human Resources Management | p. 1192 |
| The Medical Assistant as Office Manager | p. 1193 |
| The Medical Assistant as Human Resources Manager | p. 1225 |
| Entry into the Profession | p. 1240 |
| Preparing for Medical Assisting Credentials | p. 1241 |
| Employment Strategies | p. 1252 |
| Glossary of Terms | p. 1274 |
| Common Medical Abbreviations and Symbols | p. 1300 |
| Medical Assistant Role Delineation Chart | p. 1307 |
| Top 50 Prescriptions for 2003 by Number of U.S. Prescriptions Dispensed | p. 1309 |
| Index | p. 1310 |
| Table of Contents provided by Ingram. All Rights Reserved. |