Rent 9780766824188 | Comprehensive Medical Assisting : Administrative and Clinical Competencies

Summary Table of Contents

This updated edition of Comprehensive Medical Assisting features expanded chapters examining geriatrics and pediatrics, diagnostic imaging, medical and surgical specialties, and clinical laboratory safety and regulations. All facets of the medical assistant profession, from pharmacology, clinical laboratory, OSHA and CLIA guidelines, law and ethics, and nutrition, are thoroughly covered. Comprehensive Medical Assisting 2E has a distinct supplements package that includes a study guide disk, student workbook, video series and CD-ROM that can be p... MORE

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Managing Authors

xiii

Acknowledgments

xiv

Reviewers

Contributors

xvi

List of Procedures

xvii

Preface

xix

How to Use This Book

xxii

How to Use the Medical Assisting Skills CD-ROMs

xiv

SECTION I: GENERAL PROCEDURES

(1)

Unit 1: Introduction to Medical Assisting and Health Professions

(34)

Medical Assisting as a Profession

(12)

Personal Attributes of the Professional

(1)

Empathy

(1)

Attitude

(1)

Dependability

(1)

Initiative

(1)

Flexibility

(1)

Desire to Learn

(1)

Physical Attributes

(1)

Ability to Communicate

(1)

Ethical Behavior

(1)

Historical Perspective of Medical Assisting

(1)

American Association of Medical Assistants

(1)

Accreditation

(1)

Certification

(1)

Continuing Education

(1)

Registered Medical Assistant

(1)

Education of the Professional Medical Assistant

(1)

Preparation for Externship

(1)

Career Opportunities

(1)

Regulation of Health Care Providers

(1)

Scope of Practice

(4)

Health Care Settings and the Health Care Team

(14)

Ambulatory Health Care Settings

(1)

Individual and Group Medical Practices

(1)

Urgent Care Centers

(1)

Managed Care Operations

(1)

The Impact of Managed Care in the Health Care Setting

(1)

The Health Care Team

(1)

The Role of the Medical Assistant

(1)

Health Care Professionals and Their Roles

(2)

Allied and Other Health Professionals and Their Roles

(3)

The Role of Integrative or Alternative Health Care Therapies

(1)

The Value of the Medical Assistant to the Health Care Team

(4)

History of Medicine

(7)

Cultural Heritage in Medicine

(1)

Medical Specialists

(1)

Medical Education

(1)

Attitudes Toward Illness

(1)

Medical Treatments

(1)

Significant Contributions to Medicine

(1)

New Frontiers in Medicine

(2)

Unit 2: The Therapeutic Approach

(30)

Therapeutic Communication Skills

(14)

Importance of Communication

(1)

Cultural Influence on Therapeutic Communication

(1)

Biases and Prejudices

(1)

The Communication Cycle

(1)

The Sender

(1)

The Message

(1)

The Receiver

(1)

Feedback

(1)

Listening Skills

(1)

Verbal Communication

(1)

The Five Cs of Communication

(1)

Nonverbal Communication

(1)

Facial Expression

(1)

Territoriality

(1)

Posture

(1)

Position

(1)

Gestures and Mannerisms

(1)

Touch

(1)

Congruency In Communication

(1)

Perception

(1)

Maslow's Hierarchy of Needs

(1)

Technology and Communication

(1)

Roadblocks to Therapeutic Communication

(1)

Defense Mechanisms

(1)

Introjection

(1)

Denial

(1)

Compensation

(1)

Regression

(1)

Repression

(1)

Sublimation

(1)

Projection

(1)

Displacement

(1)

Rationalization

(1)

Interview Techniques

(1)

Telephone Techniques

(4)

Coping Skills for the Medical Assistant

(8)

What Is Stress?

(1)

Adaptation to Stress

(1)

Coping with Stress

(1)

What Is Burnout?

(1)

Burnout in the Workplace

(1)

What to Do If You Are Burned Out

(1)

Preventing Burnout

(1)

Goal Setting as a Stress Reliever

(4)

The Therapeutic Approach to the Patient with Life-Threatening Illness

(7)

Life-Threatening Illness

(1)

Cultural Perspective on Life-Threatening Illness

(1)

Choices in Life-Threatening Illness

(1)

The Range of Psychological Suffering

(1)

The Therapeutic Response to the Patient with Aids

(1)

The Challenge for the Medical Assistant

(3)

Unit 3: Responsible Medical Practice

(63)

Legal Considerations

Legal Concepts

(2)

Civil and Criminal Law

(1)

Medical Practice Acts and the Medical Assistant's Role

(1)

Patient Rights

(1)

The Physician, the Medical Assistant, and the Law

(1)

Contracts

(2)

Termination of Contracts

(1)

Standard of Care and the 4 Ds of Negligence

(1)

Torts

(1)

Battery

(1)

Defamation of Character

(1)

Invasion of Privacy

(1)

Medical Records

(1)

Informed Consent

(1)

Implied Consent

(1)

Consent and Legal Incompetence

(1)

Subpoenas

(1)

Confidentiality

(1)

Statute of Limitations

(1)

Public Duties

(1)

Drug Screening

(1)

AIDS

(1)

Abuse

(1)

Good Samaritan Law

(1)

Physician's Directives

(1)

Americans with Disabilities Act (ADA)

(5)

Ethical Considerations

(10)

Ethics Defined

(1)

Bioethics Defined

(1)

Keys to the AAMA Code of Ethics

(1)

AMA Ethical Guidelines

(1)

Advertising

(1)

Media Relations

(1)

Confidentiality

(1)

Medical Records

(1)

Professional Fees and Charges

(1)

Professional Rights and Responsibilities

(1)

Abuse

(1)

Bioethical Dilemmas

(1)

Allocation of Scarce Medical Resources

(1)

Abortion and Fetal Tissue Research

(1)

Genetic Engineering/Manipulation

(1)

Artificial Insemination/Surrogacy

(1)

Dying and Death

(1)

HIV and AIDS

(3)

Emergency Procedures and First Aid

(36)

CPR

Heimlich

Accidental Poisoning

Recognizing an Emergency

(1)

Responding to an Emergency

(1)

Primary Survey

(1)

Using the 911 or Emergency Medical Services System

(1)

Good Samaritan Laws

(1)

Blood, Body Fluids, and Disease Transmission

(1)

Preparing for an Emergency

(1)

The Medical Crash Tray or Cart

(1)

Common Emergencies

(1)

Shock

(1)

Wounds

100

(1)

Burns

101

(4)

Musculoskeletal Injuries

105

(2)

Heat-and Cold-Related Illnesses

107

(1)

Poisoning

107

(1)

Sudden Illness

108

(2)

Cerebral Vascular Accident (CVA)

110

(1)

Heart Attack

110

(1)

Procedures for Breathing Emergencies and Cardiac Arrest

111

(1)

Heimlich Maneuver (Abdominal Thrust)

111

(1)

Rescue Breathing

112

(1)

Cardiopulmonary Resuscitation (CPR)

112

(17)

SECTION II: ADMINISTRATIVE PROCEDURES

129

(1)

Unit 4: Integrated Administrative Procedures

130

(126)

Creating the Facility Environment

131

(6)

Patient Reception

The Reception Area

132

(1)

Office Design and Environment

133

(1)

Americans with Disabilities Act

133

(1)

The Receptionist's Role

134

(1)

Opening the Facility

134

(1)

Closing the Facility

135

(2)

Computers in the Ambulatory Care Setting

137

(18)

Types of Computers

139

(1)

Components of a Computer System

139

(1)

Hardware

139

(2)

Power Outage, Electrical Surge, and Static Discharge Protection Devices

141

(1)

Software

141

(1)

Documentation

141

(1)

Common Software Applications in the Medical Office

141

(1)

Word Processing

142

(2)

Graphics

144

(1)

Spreadsheets

144

(1)

Databases

144

(2)

Virus Protection

146

(1)

Patient Confidentiality in the Computerized Medical Office

146

(1)

Computerizing the Medical Office

147

(2)

The Safe Use of Computers

149

(6)

Telephone Techniques

155

(60)

Telephone Skills

Telephone Messages

Basic Telephone Techniques

157

(1)

Telephone Personality

157

(1)

Telephone Etiquette

158

(1)

Answering Incoming Calls

159

(1)

Preparing to Take Calls

159

(1)

Answering Calls

159

(1)

Screening Calls

159

(1)

Transferring a Call

160

(1)

Taking a Message

160

(1)

Ending the Call

161

(1)

Types of Calls the Medical Assistant Can Take

161

(1)

Types of Calls Referred to the Physician

162

(1)

Special Consideration Calls

162

(1)

Referring Calls

162

(1)

Emergency Calls

163

(1)

Angry Callers

164

(1)

Elderly Callers

164

(1)

English as a Second Language Callers

164

(1)

Placing Outgoing Calls

165

(1)

Placing Long Distance Calls

165

(1)

Placing Calls

165

(1)

Time Zones

165

(1)

Long-Distance Carriers

166

(1)

Telephone Documentation

166

(1)

Using Telephone Directories

166

(1)

Legal and Ethical Considerations

167

(1)

Telephone Technology

167

(1)

Automated Routing Units

168

(1)

Answering Services and Machines

168

(1)

Facsimile (Fax) Machines

168

(1)

Electronic Mail

168

(1)

Cellular Service

168

(1)

Paging Systems

169

(8)

Patient Scheduling

Scheduling

175

(2)

Tailoring the Scheduling System

177

(1)

Types of Scheduling Systems

177

(1)

Open Hours

177

(1)

Double Booking

177

(1)

Clustering

177

(1)

Wave

177

(1)

Modified Wave

177

(1)

Stream

177

(1)

Practice-Based

178

(1)

Analyzing Patient Flow

178

(1)

Waiting Time

179

(1)

Flexibility

179

(1)

Legal Issues

179

(1)

Interpersonal Skills

180

(1)

Guidelines for Scheduling Appointments

180

(1)

Triage Calls

180

(1)

Referral Appointments

180

(1)

Recording Information

180

(1)

Computer Scheduling

181

(1)

Patient Check-In

181

(1)

Patient Cancellation and Appointment Changes

182

(1)

Computer Cancellations

182

(1)

Reminder Systems

183

(1)

Scheduling Representatives

183

(1)

Scheduling Materials

183

(1)

Appointment Books

183

(1)

Appointment Sheets

183

(1)

Daily Worksheets

184

(1)

Computer Equipment

184

(1)

Appointment Cards

184

(1)

Establishing an Appointment Book

184

(2)

Informational Brochure

186

(7)

Medical Records Management

Records Management

191

(2)

The Importance of Accurate Medical Records

193

(1)

Equipment and Supplies

193

(1)

Vertical Files

193

(1)

Open-Shelf Lateral Files

193

(1)

Movable File Units

193

(1)

File Folders

194

(1)

Identification Labels

194

(1)

Guides and Positions

194

(1)

Out Guides

195

(1)

Basic Rules for Filing

195

(1)

Indexing Units

195

(1)

Filing Patient Charts

195

(1)

Filing Identical Names

196

(1)

Filing Business and Organizational Records

196

(2)

Steps for Filing Medical Documentation in Patient Files

198

(1)

Inspect

198

(1)

Index

198

(1)

Code

198

(1)

Sort

198

(1)

File

198

(1)

Filing Techniques and Common Filing Systems

198

(1)

Color Coding

198

(3)

Alphabetic Filing

201

(1)

Numeric Filing

201

(1)

Subject Filing

201

(1)

Choosing a Filing System

202

(1)

Filing Procedures

203

(1)

Cross-Referencing

203

(1)

Tickler Files

204

(1)

Release Marks

204

(1)

Check-Out System

204

(1)

Locating Missing Files or Data

205

(1)

Filing Chart Data

205

(1)

Retention and Purging

206

(1)

Correspondence

207

(1)

Incoming Correspondence

207

(1)

Outgoing Correspondence

207

(1)

Filing Procedures for Correspondence

207

(1)

Computer Applications

208

(1)

Databases

208

(1)

Archival Storage

209

(1)

Transfer of Data

210

(1)

Confidentiality

210

(5)

Written Communications

215

(26)

Parts of a Letter

Parts of the Envelope

Telephone Messages

Prescriptions

Medical Record

Composing Correspondence

217

(1)

Writing Tips

217

(1)

Spelling

217

(1)

Proofreading

218

(1)

Components of a Business Letter

219

(1)

Date Line

219

(1)

Inside Address

219

(1)

Salutation

219

(1)

Subject Line

219

(1)

Body of Letter

220

(1)

Complimentary Closing

220

(1)

Keyed Signature

220

(1)

Reference Initials

220

(1)

Enclosure Notation

220

(1)

Carbon Copy Notation

220

(1)

Postscripts

220

(1)

Continuation Page Heading

220

(1)

Letter Styles

221

(1)

Full Block

221

(1)

Modified Block

222

(1)

Simplified

222

(2)

Supplies for Written Communication

224

(1)

Letterhead

224

(1)

Second Sheets

225

(1)

Envelopes

225

(1)

Other Types of Correspondence

226

(1)

Memoranda

226

(1)

Meeting Agendas

226

(1)

Meeting Minutes

227

(1)

Processing Incoming and Outgoing Mail

228

(1)

Incoming Mail and Shipments

228

(1)

Outgoing Mail and Shipments

228

(1)

Postal Classes

228

(1)

Formats for Efficient Processing

229

(1)

International Mail

229

(1)

Technologies

229

(1)

Facsimile (Fax)

229

(1)

Electronic Mail (E-Mail)

230

(1)

Legal and Ethical Issues

231

(10)

Transcription

241

(15)

History of the American Association for Medical Transcription

243

(1)

AAMT Membership

243

(1)

The Medical Transcriptionist's Career

243

(1)

Attributes of the Medical Transcriptionist

243

(1)

Job Description

244

(1)

Employment Opportunities

244

(1)

Certification for Medical Transcriptionists

245

(1)

Transcription Tools

246

(1)

Equipment

246

(1)

Ergonomics

246

(1)

Facsimile Machines

247

(1)

Photocopy Machines

247

(1)

Transcription Guidelines

247

(1)

Proofreading and Making Corrections

247

(1)

Proofreading Skills

247

(1)

Where Errors Occur

247

(1)

Editing

248

(1)

Making Corrections

248

(1)

Medical Reports

248

(1)

Chart Notes and Progress Notes

249

(1)

History and Physical Examination Reports

249

(1)

Consultation Reports

249

(1)

Correspondence

249

(1)

Turnaround Time

249

(3)

Ethical and Legal Issues

252

(1)

Confidentiality

252

(1)

Risk Management

252

(1)

New Technology

252

(1)

Continuous Speech Recognition (CSR)

252

(1)

Integrating Digital Photographs into Medical Transcription

253

(3)

Unit 5: Managing Facility Finances

256

(75)

Daily Financial Practices

257

(24)

Patient Receipts

Purchase Orders

Payroll Procedures

Banking

Determining Patient Fees

258

(1)

Usual, Customary, and Reasonable Fees

259

(1)

Discussion of Fees

259

(1)

Adjustment of Fees

259

(1)

Credit Arrangements

260

(1)

Payment Planning

260

(1)

The Bookkeeping Function

260

(1)

Managing Patient Accounts

260

(1)

The Importance of Good Working Habits

261

(1)

The Pegboard System

261

(4)

Computerized Systems

265

(1)

Banking Procedures

266

(1)

Types of Accounts

266

(1)

Types of Checks

267

(1)

Deposits

267

(1)

Accepting Checks

268

(1)

Lost or Stolen Checks

268

(1)

Writing and Recording Checks

268

(1)

Reconciling a Bank Statement

269

(1)

Purchasing Supplies and Equipment

269

(1)

Preparing a Purchase Order

270

(1)

Verifying Goods Received

271

(1)

Preparing the Invoice for Payment

271

(1)

Petty Cash

272

(1)

Establishing a Petty Cash Fund

272

(1)

Tracking, Balancing, and Replenishing Petty Cash

272

(9)

Medical Insurance

281

(28)

The Evolution of Medical Insurance Coverage

283

(1)

Changes in Health Insurance Today

283

(1)

Screening for Insurance

283

(1)

Medical Insurance Terminology

284

(1)

Terminology Specific to Insurance Policies

284

(1)

Terminology Specific to Billing Insurance Carriers

285

(2)

Types of Medical Insurance Coverage

287

(1)

Traditional Insurance

287

(1)

Managed Care

287

(2)

Medicare

289

(1)

Other Types of Coverage

290

(1)

Prospective Payment Systems and Diagnosis-Related Groups

291

(1)

Legal and Ethical Issues

291

(5)

Medical Insurance Coding

Insurance Coding

295

(1)

Insurance Coding Systems

296

(1)

Procedure Coding

296

(3)

Diagnosis Coding

299

(2)

Coding the Claim Form

301

(1)

Completing the HCFA-1500 (12--90)

301

(3)

Overseeing the Claims Process

304

(1)

Point-of-Service Device

304

(1)

Maintaining Claim Register or Diary

304

(1)

The Insurance Carrier's Role

305

(1)

Explanation of Benefits

305

(1)

Following Up on Claims

305

(1)

The Computerized Claims Process

305

(1)

Legal and Ethical Issues

305

(1)

Healthcare Compliance

306

(1)

Seven Basic Elements of a Voluntary Compliance Program

306

(3)

Billing and Collections

309

(12)

Pegboard Accounting

Superbill, Ledger Card, Daily Log/Day Sheet

Billing Procedures

310

(1)

Credit and Collection Policies

311

(1)

Payment at Time of Service

311

(1)

Truth-in-Lending Act

311

(1)

Components of a Complete Statement

311

(1)

Computerized Statements

312

(1)

Monthly and Cycle Billing

312

(1)

Monthly Billing

312

(1)

Cycle Billing

312

(1)

Past-Due Accounts

313

(1)

Collection Process

313

(1)

Aging Accounts

313

(1)

Computerized Aging

313

(1)

Collection Techniques

314

(1)

Correspondence to Insurance Carriers

314

(1)

Telephone Collections

314

(1)

Collection Letters

315

(1)

Use of an Outside Collection Agency

315

(2)

Use of Small Claims Court

317

(1)

Special Collection Situations

317

(1)

Bankruptcy

317

(1)

Estates

317

(1)

Tracing ``Skips''

317

(1)

Statute of Limitations

317

(4)

Accounting Practices

321

(10)

Bookkeeping and Accounting Systems

322

(1)

Single-Entry

322

(1)

Pegboard

322

(1)

Double-Entry

323

(1)

Computerized Systems

323

(1)

Computer Service Bureaus

323

(1)

The Accounting Function

323

(1)

Cost Analysis

324

(1)

Fixed Costs

324

(1)

Variable Costs

324

(1)

Financial Records

324

(1)

Income Statement

324

(1)

Balance Sheet

324

(2)

Useful Financial Ratios

326

(1)

Accounts Receivable Ratio

327

(1)

Collection Ratio

327

(1)

Cost Ratio

327

(1)

Expenses of the Ambulatory Care Setting

327

(1)

Accounts Payable

327

(1)

Payroll

327

(4)

SECTION III: CLINICAL PROCEDURES

331

(1)

Unit 6: Integrated Clinical Procedures

332

(126)

Infection Control, Medical Asepsis, and Sterilization

333

(52)

Handwashing

Gloves and Gowns

Removing Items

Sterile Gloves

Impact of Infectious Diseases

335

(1)

The Process of Infection

336

(1)

Chain of Infection

336

(1)

Infectious Agents

336

(3)

Reservoir

339

(1)

Portal of Exit

339

(1)

Means of Transmission

339

(1)

Portal of Entry

339

(1)

Susceptible Host

339

(1)

The Body's Defense Mechanisms for Fighting Infection and Disease

340

(1)

Inflammatory Response

340

(1)

The Immune System and Immunity

340

(2)

Stages of Infectious Diseases

342

(1)

Incubation Stage

342

(1)

Prodromal Stage

342

(1)

Acute Stage

342

(1)

Declining Stage

342

(1)

Convalescent Stage

342

(1)

Disease Transmission

342

(1)

Acquired Immunodeficiency Syndrome and Hepatitis B

342

(2)

AIDS

344

(1)

Acute Viral Hepatitis Diseases

344

(1)

Transmission of HIV and HBV

344

(1)

Principles of Infection Control

344

(1)

The Centers for Disease Control and Prevention, and Its Role in Infection Control

344

(3)

Universal Precautions

347

(1)

Standard Precautions

348

(1)

Transmission-Based Precautions

348

(1)

Blood and Body Fluids

348

(4)

Personal Protective Equipment

352

(1)

Needlestick

352

(1)

Disposal of Infectious Waste

352

(1)

Occupational Safety and Health Administration (OSHA) Regulations

352

(1)

The Bloodborne Pathogen Standard

353

(8)

OSHA Regulations and Students

361

(3)

Avoiding Exposure to Bloodborne Pathogens

364

(1)

Medical Asepsis

365

(1)

Handwashing

365

(1)

Sanitization

365

(1)

Disinfection

366

(1)

Surgical Asepsis and Sterilization

367

(1)

Gas Sterilization

367

(1)

Dry Heat Sterilization

367

(1)

Chemical Sterilization

367

(1)

Steam Sterilization (Autoclave)

368

(17)

Taking a Medical History, the Patient's Chart, and Methods of Documentation

385

(22)

Medical Record

The Function of the Medical History

387

(1)

The Cross-Cultural Model

387

(1)

Patient Information Forms

387

(1)

Administrative or Demographic Data Forms

387

(1)

Medical Forms

388

(3)

Computerized Health History

391

(1)

The First Office Contact

391

(1)

Telephone Contact

391

(1)

Personal Visit

391

(1)

Emergency Visit

391

(1)

Completing the Medical History Forms

391

(1)

Interacting with the Patient

391

(1)

Displaying Cultural Awareness

392

(1)

Handling a Difficult Patient

393

(1)

Dealing with Sensitive Topics

393

(1)

Parts of the Medical History

394

(1)

Chief Complaint

394

(1)

Present Illness

394

(1)

Past Medical History

394

(1)

Family History

395

(1)

Social History

395

(1)

Review of Systems

396

(1)

The Patient's Record and its Importance

397

(1)

Contents of Medical Records

397

(1)

Methods of Charting/Documentation

397

(1)

Source-Oriented Medical Records

397

(1)

Problem-Oriented Medical Records

398

(1)

Computer-Modified Records

398

(2)

SOAP Method of Charting

400

(1)

Abbreviations Used in Charting

400

(1)

Correcting an Error

400

(1)

Chart Organization

401

(6)

Vital Signs and Measurements

407

(30)

Taking a Temperature

Taking a Pulse

Counting Respirations

Taking a Blood Pressure

Weighing

The Importance of Accuracy

409

(1)

Temperature

409

(1)

Terms Used to Describe Body Temperature

410

(1)

Types of Thermometers

410

(2)

Recording Temperature

412

(1)

Measuring Temperature

412

(1)

Cleaning and Storage of Thermometers

413

(1)

Pulse

414

(1)

Pulse Sites

414

(1)

Measuring a Pulse

415

(1)

Normal Pulse Rates

415

(1)

Pulse Abnormalities

415

(1)

Recording Pulse Rates

415

(1)

Respiration

415

(1)

Respiration Rate

416

(1)

Abnormalities

416

(1)

Blood Pressure

417

(1)

Equipment for Measuring Blood Pressure

417

(1)

Measuring Blood Pressure

418

(1)

Recording Blood Pressure Measurement

419

(1)

Normal Blood Pressure Readings

419

(1)

Blood Pressure Abnormalities

419

(1)

Height and Weight

420

(1)

Height

420

(1)

Weight

421

(1)

Significance of Weight

421

(1)

Measuring Chest Circumference

421

(16)

The Physical Examination

437

(21)

Methods of Examination

438

(1)

Observation or Inspection

438

(1)

Palpation

439

(1)

Percussion

439

(1)

Auscultation

440

(1)

Mensuration

440

(1)

Manipulation

440

(1)

Positioning and Draping

441

(1)

Examination Positions

441

(2)

Equipment and Supplies for the Physical Examination

443

(1)

Basic Components of a Routine Physical Examination

444

(1)

Patient Appearance

444

(1)

Gait

444

(1)

Stature

444

(1)

Posture

444

(1)

Body Movements

444

(1)

Speech

445

(1)

Breath Odors

445

(1)

Nutrition

445

(1)

Skin and Appendages

445

(1)

The Physical Examination Sequence

445

(13)

Unit 7: Assisting with Speciality Examinations and Procedures

458

(126)

Obstetrics and Gynecology

459

(24)

Obstetrics

461

(1)

Initial Prenatal Visit

461

(3)

Subsequent or Return Prenatal Visits

464

(1)

Complications of Pregnancy

464

(2)

Parturition

466

(1)

Postpartum Period

466

(1)

Gynecology

467

(1)

The Gynecological Examination

467

(4)

Gynecological Diseases and Conditions

471

(1)

Other Diagnostic Tests Used to Detect Female Reproductive System Diseases

472

(11)

Pediatrics

483

(22)

What Is Pediatrics?

484

(2)

Preparation of Vaccines for Administration

486

(1)

Recommended Vaccination Schedule

486

(1)

Growth Patterns

487

(1)

Developmental Patterns

487

(1)

Measuring the Infant or Child

487

(1)

Height and Weight Measurements

487

(4)

Height and Weight Measuring Devices

491

(1)

Measuring Head Circumference

491

(1)

Measuring Chest Circumference

492

(1)

Pediatric Vital Signs

492

(1)

Temperature

492

(1)

Pulse

493

(1)

Respirations

493

(1)

Blood Pressure

494

(1)

Collecting a Urine Specimen from an Infant

494

(1)

Screening Infants for Hearing Impairment

494

(1)

Screening Infant and Child Visual Acuity

494

(1)

Common Disorders and Diseases

495

(1)

Otitis Media

495

(1)

The Common Cold

496

(1)

Tonsillitis

496

(1)

Pediculosis

496

(1)

Asthma

496

(1)

Child Abuse

496

(9)

Male Reproductive System

505

(8)

Testicular Examination

506

(2)

Disorders of the Male Reproductive System

508

(1)

Benign Prostatic Hypertrophy

508

(1)

Prostatitis

508

(1)

Prostate Cancer

508

(1)

Testicular Cancer

509

(1)

Sexually Transmitted Diseases

509

(1)

Assisting with the Male Reproductive Examination

510

(1)

Diagnostic Tests and Procedures

510

(1)

Vasectomy

510

(1)

Semen Analysis

510

(3)

Gerontology

513

(10)

Societal Bias

514

(1)

Facts about Aging

515

(1)

Physiological Changes

515

(1)

Senses

515

(1)

Integumentary System

516

(1)

Nervous System

516

(1)

Musculoskeletal System

516

(1)

Respiratory System

516

(1)

Cardiovascular System

516

(1)

Gastrointestinal System

517

(1)

Urinary System

517

(1)

Reproductive System

517

(1)

Prevention of Complications

517

(1)

Psychological Changes

518

(1)

The Medical Assistant and the Geriatric Patient

518

(1)

Memory-Impaired Older Adults

518

(1)

Visually Impaired Older Adults

519

(1)

Elder Abuse

520

(3)

Examinations and Procedures of Body Systems

523

(61)

Clean Catch Urine

Testing Urine

Collecting Nose, Throat, Sputum Specimens

Testing for Occult Blood

Skin Puncture

Blood Glucose

Oxygen Therapy

Peak Expiratory Flow

523

(2)

Urinary System

525

(1)

Signs and Symptoms of Urinary Conditions and Disorders

525

(1)

Diagnostic Tests

525

(3)

Urinary Catheterization

528

(2)

Digestive System

530

(2)

Signs and Symptoms of Digestive Conditions and Disorders

532

(1)

Diagnostic Tests

533

(3)

Fecal Occult Blood Test

536

(1)

Sensory System

537

(1)

The Eye

537

(5)

The Ear

542

(3)

Respiratory System

545

(1)

Spirometry

545

(1)

Musculoskeletal System

546

(2)

Fractures, Casting, and Cast Removal

548

(1)

Cast Care Guidelines

549

(1)

Neurological System

549

(2)

Components of a Neurological Screening

551

(1)

Circulatory System

552

(1)

Blood and Lymph System

553

(1)

Integumentary System

554

(2)

Allergy Skin Testing

556

(28)

Unit 8: Advanced Techniques and Procedures

584

(213)

Assisting with Minor Surgery

585

(48)

Sterile Gloves

Handwashing

Gloves and Gowns

Removing Items

Wound Specimen

Bandaging

Dry Dressing

Sutures/Staples

Surgical Asepsis

587

(1)

Handwashing for Surgical Asepsis

587

(1)

Sterile Principles

587

(1)

Common Surgical Procedures Performed in Physicians' Offices and Clinics

588

(1)

Alternative Surgical Methods

589

(1)

Electrosurgery

589

(1)

Cautery

589

(1)

Cryosurgery

590

(1)

Laser Surgery

590

(1)

Suture Materials and Supplies

590

(1)

Suture Needles

591

(1)

Instruments

591

(1)

Structural Features

591

(1)

Categories and Uses

591

(9)

Care of Instruments

600

(1)

Chemical ``Cold'' Sterilization

601

(1)

Supplies and Equipment

601

(1)

Sponges and Wicks

601

(1)

Solutions/Creams/Ointments

602

(1)

Dressings and Bandages

602

(3)

Anesthetics

605

(1)

Patient Care and Preparation

606

(1)

Patient Preparation and Education

606

(1)

Informed Consent

606

(1)

Medical Assisting Considerations

606

(1)

Postoperative Instructions

606

(1)

Wounds, Wound Care, and the Healing Process

606

(2)

Basic Surgery Setup

608

(1)

Basic Rules and Concepts for Setup of Surgical Trays

608

(1)

Minor Surgery Process

608

(1)

Preparation for Minor Surgery

608

(2)

Using Dry Sterile Transfer Forceps

610

(23)

Diagnostic Imaging

633

(12)

X-ray Machine

634

(1)

Radiation Safety

634

(1)

Contrast Media

635

(1)

Patient Preparation

635

(2)

Positioning the Patient

637

(1)

Fluoroscopy

638

(1)

Diagnostic Imaging

638

(1)

Ultrasonography

638

(1)

Position Emission Tomography (PET)

639

(1)

Computerized Tomography (CT)

639

(1)

Magnetic Resonance Imaging (MRI)

640

(1)

Flat Plates

640

(1)

Filing Films and Reports

641

(1)

Radiation Therapy

641

(1)

Nuclear Medicine

642

(3)

Rehabilitation and Therapeutic Modalities

645

(32)

Safe Lifting

Safe Falling

Moist Heat

Dry Heat

Cold Treatment

ROM Exercises

Assisting with Crutches

Elastic Bandaging

Splint

Arm Sling

Casting

Cast Care

The Role of the Medical Assistant in Rehabilitation

647

(1)

Principles of Body Mechanics

647

(1)

Posture

647

(1)

Using the Body Safely and Effectively

648

(2)

Lifting Techniques

650

(1)

Transferring Patients

650

(1)

Assisting Patients to Ambulate

651

(1)

Assistive Devices

651

(1)

Walkers

651

(1)

Crutches

652

(3)

Canes

655

(1)

Wheelchairs

656

(1)

Therapeutic Exercises

657

(1)

Range of Motion

657

(1)

Muscle Testing

657

(1)

Types of Therapeutic Exercise

658

(1)

Electromyography

658

(1)

Electrostimulation of Muscle

658

(1)

Range of Motion Exercises

658

(1)

Therapeutic Modalities

659

(1)

Heat and Cold

659

(1)

Moist and Dry Heat Modalities

660

(2)

Moist and Dry Cold Modalities

662

(1)

Deep Tissue Modalities

662

(15)

Nutrition in Health and Disease

677

(22)

Nutrition and Digestion

678

(1)

Types of Nutrients

678

(1)

Energy Nutrients

679

(3)

Other Nutrients

682

(5)

Reading Food Labels

687

(1)

Items on the Nutrition Label

688

(1)

Comparing Labels

688

(1)

Nutrition at Various Stages of Life

688

(1)

Pregnancy and Lactation

688

(2)

Infancy

690

(1)

Adolescence

690

(1)

Elderly

690

(1)

Therapeutic Diets

690

(1)

Weight Control

690

(1)

Diabetes Mellitus

691

(1)

Cardiovascular Disease

691

(1)

Cancer

692

(1)

Diet and Culture

693

(6)

Basic Pharmacology

699

(18)

Medical Uses of Drugs

701

(1)

Drug Names

701

(1)

History and Sources of Drugs

701

(1)

Plant Sources

701

(1)

Animal Sources

701

(1)

Mineral Sources

701

(1)

Synthetic Drugs

702

(1)

Genetically Engineered Pharmaceuticals

702

(1)

Drug Regulations and Legal Classifications of Drugs

702

(1)

Controlled Substance Act of 1970

702

(2)

Prescription Drugs

704

(1)

Nonprescription Drugs

705

(1)

Proper Disposal of Drugs

705

(1)

Administer, Prescribe, Dispense

706

(1)

Drug References and Standards

707

(1)

How To Use the PDR

707

(1)

Other Reference Sources

708

(1)

Classification of Drugs

708

(1)

Principle Actions of Drugs

708

(1)

Factors that Affect Drug Action

708

(2)

Undesirable Actions of Drugs

710

(1)

Drug Routes

710

(1)

Forms of Drugs

711

(1)

Liquid Preparations

711

(1)

Solid and Semisolid Preparations

711

(1)

Other Drug Delivery Systems

711

(1)

Storage and Handling of Medications

712

(1)

Emergency Drugs and Supplies

712

(1)

Drug Abuse

713

(1)

Effects of Drug Abuse

713

(4)

Calculation of Medication Dosage and Medication Administration

717

(50)

Oral Meds

Ear Meds

Eye Meds

Skin/Topical Meds

Nasal Meds

Rectal Meds

Nebulized Meds

Intradermal Injection

Subcutaneous Injection

Intramuscular Injection

Z-Track Injection

Vial

Ampule

Mixing Meds

Legal and Ethical Implications of Medication Administration

719

(1)

Ethical Considerations

719

(1)

The Medication Order

719

(1)

The Prescription

719

(1)

Drug Dosage

720

(1)

Age

720

(1)

Weight

720

(1)

Gender

721

(1)

Other Factors

721

(1)

The Medication Label

721

(1)

Calculation of Drug Dosages

722

(1)

Understanding Ratio

722

(1)

Understanding Proportion

723

(1)

Weights and Measures

723

(3)

Medications Measured in Units

726

(1)

How to Calculate Unit Dosages

726

(1)

Insulin

727

(1)

Diabetes

727

(1)

Calculating Adult Dosages

728

(1)

Calculating Children's Dosages

729

(1)

Body Surface Area

730

(1)

Kilogram of Body Weight

731

(1)

Administration of Medications

731

(1)

The ``Six Rights'' of Proper Drug Administration

732

(2)

Medication Error

734

(1)

Patient Assessment

734

(1)

Administration of Oral Medications

735

(1)

Equipment and Supplies for Oral Medications

735

(1)

Administration of Parenteral Medications

735

(1)

Hazards Associated with Parenteral Medications

736

(1)

Reasons for Parenteral Route Selection

736

(1)

Parenteral Equipment and Supplies

736

(5)

Site Selection and Injection Angle

741

(1)

Marking the Correct Site for Intramuscular Injection

741

(3)

Basic Guidelines for Administration of Injections

744

(2)

Z-Track Method of Intramuscular Injection

746

(1)

Administration of Allergenic Extracts

746

(1)

Inhalation Methods of Medication Administration

747

(1)

Implications for Patient Care

747

(1)

Administration of Oxygen

747

(20)

Electrocardiography

767

(30)

EKG

Anatomy of the Heart

769

(1)

Electrical Conduction System of the Heart

770

(1)

The Cardiac Cycle and the ECG Cycle

771

(1)

Calculation of Heart Rate on ECG Graph Paper

771

(1)

Types of Electrocardiographs

772

(1)

Single-Channel ECG

772

(1)

Multichannel ECG

773

(1)

Automatic ECG Machines

774

(1)

ECG Telephone Transmissions

774

(1)

Facsimile Electrocardiograph

774

(1)

Interpretive Electrocardiograph

774

(1)

ECG Equipment

774

(1)

Electrocardiograph Paper

774

(1)

Electrolyte

774

(1)

Sensors or Electrodes

775

(1)

Care of Equipment

776

(1)

Lead Coding

776

(1)

The Electrocardiograph and Lead Placement

776

(1)

Standard Limb or Bipolar Leads

777

(1)

Augmented Leads

778

(1)

Chest Leads or Precordial Leads

778

(1)

Standardization of the Electrocardiograph

778

(1)

Standard Resting Electrocardiography

778

(1)

Mounting the ECG Tracing

779

(1)

Interference or Artifacts

779

(1)

Somatic Tremor Artifacts

780

(1)

Alternating Current (AC) Interference

780

(1)

Wandering Baseline Artifacts

781

(1)

Interrupted Baseline Artifacts

781

(1)

Cardiac Conditions and Diseases

781

(1)

Myocardial Infarctions (Heart Attacks)

781

(1)

Cardiac Arrhythmias

781

(1)

Atrial Arrhythmias

782

(1)

Ventricular Arrhythmias

782

(2)

Defibrillation

784

(1)

Other Cardiac Diagnostic Tests

784

(1)

Holt Monitor (Portable Ambulatory Electrocardiograph)

784

(2)

Treadmill Stress Test or Exercise Tolerance ECG

786

(1)

Echocardiography

787

(10)

Unit 9: Laboratory Procedures

797

(192)

Safety and Regulatory Guidelines in the Medical Laboratory

799

(18)

Clinical Laboratory Improvement Amendments of 1988 (CLIA '88)

800

(1)

The Intention of CLIA '88

801

(1)

General Program Description

802

(1)

Categories of Testing

802

(1)

Contents of the Law

803

(4)

CLIA '88 Regulation for Quality Control in Automated Hematology

807

(1)

Aftermath of CLIA '88

807

(1)

Impact of CLIA on Medical Assistants

807

(1)

Where to Find More Information Regarding CLIA '88

808

(1)

Occupational Safety and Health Administration (OSHA) Regulations

808

(1)

The Standard for Occupational Exposure to Hazardous Chemicals in the Laboratory

808

(1)

Chemical Hygiene Plan

808

(6)

OSHA Regulations and Students

814

(1)

Avoiding Exposure to Chemicals

814

(1)

Cumulative Trauma Disorders

815

(2)

Introduction to the Medical Laboratory

817

(20)

The Laboratory

818

(1)

Purposes of Laboratory Testing

819

(1)

Types of Laboratories

820

(1)

Laboratory Personnel

820

(1)

Laboratory Departments

821

(4)

Quality Controls/Assurances in the Laboratory

825

(1)

Control Tests

825

(1)

Proficiency Testing

825

(1)

Preventative Maintenance

825

(1)

Instrument Validations

826

(1)

The Medical Assistant's Role

826

(1)

Laboratory Requisitions and Reports

826

(2)

Specimen Collection

828

(1)

Proper Procurement, Storage, and Handling

828

(1)

Processing and Sending Specimens to a Laboratory

829

(1)

Microscopes

830

(1)

Types of Microscopes

831

(1)

How to Use a Microscope

831

(1)

How to Care for a Microscope

832

(5)

Phlebotomy: Venipuncture and Capillary Puncture

837

(30)

Venipuncture

Why Collect Blood?

838

(1)

The Medical Assistant's Role in Phlebotomy

839

(1)

Anatomy and Physiology of the Circulatory System

839

(1)

Collection of Blood Samples

840

(2)

Venipuncture Equipment

842

(1)

Syringes and Needles

842

(1)

Safety Needle

842

(1)

Evacuated Tube System

843

(1)

Anticoagulants

844

(1)

Tourniquets

844

(2)

Specimen Collection Trays

846

(1)

Venipuncture Technique

846

(1)

Approaching the Patient

847

(1)

Preparing Supplies and Greeting the Patient

847

(1)

Patient and Specimen Identification

847

(1)

Positioning the Patient

848

(1)

Selecting the Appropriate Venipuncture Site

848

(1)

Performing a Safe Venipuncture

849

(1)

Syringe Specimen Collection

850

(1)

Evacuated Tube Specimen Collection

851

(1)

Butterfly Collection System

852

(1)

Patient Reactions

852

(1)

The Unsuccessful Venipuncture

852

(1)

Criteria for Rejection of a Specimen

853

(1)

Factors Affecting Laboratory Values

853

(1)

Capillary Puncture

854

(1)

Composition of Capillary Blood

854

(1)

Capillary Puncture Sites

854

(1)

Preparing the Capillary Puncture Site

855

(1)

Performing the Puncture

855

(1)

Collecting the Blood Sample

855

(1)

Order of Draw

856

(11)

Hematology

867

(32)

Hematological Tests

869

(1)

Hemoglobin and Hematocrit Determinations

870

(3)

White and Red Blood Cell Counts

873

(4)

White Blood Cell Differential

877

(2)

Examination of a Blood Smear

879

(2)

Erythrocyte Indices

881

(1)

Using Erythrocyte Indices to Diagnose

881

(1)

Erythrocyte Sedimentation Rates (ESR)

881

(1)

Wintrobe Method

882

(1)

Westergren Method

882

(1)

Using the ESR to Diagnose

883

(1)

Automated Hematology Instrumentation and Quality Control

883

(1)

Hematology Instruments That Require Sample Dilutions

884

(1)

Hematology Instruments That Do Not Require Sample Dilutions

884

(15)

Urinalysis

899

(24)

Clean Catch Urine

Testing Urine

Urine Formation

900

(1)

Filtration

900

(1)

Reabsorption

901

(1)

Secretion

901

(1)

Urine Composition

901

(1)

Safety

902

(1)

Quality Control

902

(1)

CLIA '88

902

(1)

Urine Containers

903

(1)

Urine Collection

903

(1)

Urine Specimen Types

903

(1)

Collection Methods

904

(1)

Examination of Urine

905

(1)

Physical Examination of Urine

905

(2)

Chemical Examination of Urine

907

(3)

Microscopic Examination of Urine Sediment

910

(13)

Basic Microbiology

923

(38)

Wound Specimen

The Medical Assistant's Role in the Microbiology Laboratory

925

(1)

Microbiology

925

(1)

Classification

925

(1)

Nomenclature

926

(1)

Cell Structure

926

(1)

Equipment

927

(1)

Autoclave

927

(1)

Microscope

927

(1)

Safety Hood

927

(1)

Incubator

928

(1)

Anaerobic Equipment

928

(1)

Inoculating Equipment

928

(1)

Incinerator

929

(1)

Media

929

(1)

Refrigerator

929

(1)

Safety When Handling Microbiology Specimens

929

(1)

Personal Protective Equipment

929

(1)

Work Area

930

(1)

Specimen Handling

930

(1)

Disposal of Waste and Spills

930

(1)

Quality Control

930

(1)

Collection Procedures

931

(3)

Specific Collection Requirements

934

(2)

Microscopic Examination of Bacteria

936

(1)

Bacterial Shapes

936

(1)

Dyes (Stains)

937

(1)

Simple Stain

937

(1)

Differential Stain

937

(1)

Acid-Fast Stain

938

(1)

Special Techniques

939

(1)

Potassium Hydroxide (KOH) Preparation

939

(1)

Culture Media

940

(1)

Media Classification

941

(1)

Microbiology Culture

942

(1)

Inoculating the Media

942

(1)

Other Types of Streaking

942

(1)

Primary Culture

943

(1)

Subculture

943

(1)

Biochemical Tests

944

(1)

Direct Tests

944

(1)

Biochemical Tube Testing

945

(1)

Identification Systems

946

(1)

Streptococcus Screening (Rapid Strep Testing)

946

(1)

Packaged Systems

947

(1)

Semiautomated and Automated Instruments

948

(1)

Sensitivity Testing

948

(1)

Parasitology

949

(1)

Examination Methods

949

(1)

Specimen Collection

949

(1)

Common Parasites

950

(1)

Mycology

951

(10)

Specialty Laboratory Tests

961

(28)

Collecting Nose, Throat, Sputum Specimen

Occult Blood

Skin Puncture

Blood Glucose

Wound Specimen

Pregnancy Tests

963

(1)

Commercial/Home Pregnancy Tests

963

(1)

Testing Methods

963

(1)

Slide Test or Agglutination Inhibition Test

963

(1)

Enzyme Immunoassay (EIA) Test

964

(1)

Infectious Mononucleosis

964

(1)

Transmission of EBV

965

(1)

Symptoms of Mononucleosis

965

(1)

Treatment of Mononucleosis

965

(1)

Diagnosis of Infectious Mononucleosis

965

(1)

Slide Test for Infectious Mononucleosis

966

(1)

Blood Typing: ABO Blood Groups and Rh Factor

967

(1)

ABO Blood Typing

967

(1)

Rh Blood Typing

968

(1)

Semen Analysis

968

(1)

Semen Composition

969

(1)

Altering Factors in Semen Analysis

969

(1)

Phenylketonuria (PKU) Test

969

(1)

Blood Testing for PKU

970

(1)

Urine Testing for PKU

970

(1)

Tuberculosis: Mycobacterium and TB Testing

970

(1)

Cause of Tuberculosis

971

(1)

Resistance in Mycobacteria

971

(1)

Transmission of Infectious Tuberculosis

971

(1)

Diagnosis of Tuberculosis

971

(1)

Screening for Tuberculosis: Skin Testing

971

(1)

The Mantoux Test

971

(1)

Blood Glucose

972

(1)

Fasting Blood Glucose

972

(1)

Two-Hour Postprandial Blood Glucose

973

(1)

Glucose Tolerance Test

973

(1)

Automated Methods of Glucose Analysis

973

(1)

Testing Profiles

974

(1)

Glycosylated Hemoglobin

975

(1)

Cholesterol

975

(1)

The Chemistry of Cholesterol

975

(1)

Functions of Cholesterol

976

(1)

Lipoproteins and Cholesterol Transport

976

(1)

Triglycerides

976

(1)

Blood Urea Nitrogen (BUN) Test

977

(12)

SECTION IV: PROFESSIONAL PROCEDURES

989

(1)

Unit 10: Office and Human Resource Management

990

(44)

The Medical Assistant as Office Manager

991

(24)

The Medical Assistant as Manager

993

(1)

Qualities of a Manager

993

(1)

Management Styles

994

(1)

People-oriented Personality

994

(1)

Things-oriented Personality

994

(1)

Idea-oriented Personality

994

(1)

Other Management Styles

994

(1)

Changing Styles for the Twenty-first Century

995

(1)

The Importance of Teamwork

995

(1)

Getting the Team Started

996

(1)

Using a Team to Solve a Problem

996

(1)

Planning and Implementing a Solution

996

(1)

Recognition

996

(1)

Supervising Personnel

996

(1)

Staff Meetings

997

(1)

Supporting Staff Members

998

(1)

Travel Arrangements

998

(1)

Itinerary

998

(1)

Supervising Student Practicums

999

(1)

Time Management

1000

(1)

Procedures Manual

1000

(1)

Organization of the Procedures Manual

1000

(1)

Updating and Reviewing the Procedures Manual

1001

(1)

Marketing Functions

1001

(1)

Seminars

1001

(1)

Brochures

1002

(1)

Newsletters

1003

(1)

Press Releases

1003

(1)

Special Events

1003

(1)

Record and Financial Management

1003

(2)

Payroll Processing

1005

(1)

Facility and Equipment Management

1006

(1)

Inventories

1006

(1)

Equipment and Supplies Maintenance

1007

(1)

Risk Management

1007

(1)

Liability Coverage and Bonding

1007

(8)

The Medical Assistant as Human Resources Manager

1015

(19)

Tasks Performed by the Human Resources Manager

1016

(1)

The Office Policy Manual

1017

(1)

Recruiting and Hiring Office Personnel

1017

(1)

Job Descriptions

1017

(1)

Recruiting

1018

(1)

Preparing to Interview Applicants

1018

(1)

The Interview

1019

(1)

Selecting the Finalists

1020

(1)

Orienting and Training New Personnel

1021

(1)

Evaluating Employees and Planning Salary Review

1021

(1)

Performance Evaluation

1021

(3)

Salary Review

1024

(1)

Dismissing Employees

1024

(1)

Involuntary Dismissal

1025

(1)

Voluntary Dismissal

1025

(1)

Exit Interview

1025

(1)

Maintaining Personnel Records

1026

(1)

Complying with Personnel Laws

1026

(1)

Special Policy Considerations

1026

(1)

Temporary Employees

1026

(2)

Smoking Policy

1028

(1)

Discrimination

1028

(1)

Employees with Chemical Dependencies or Emotional Problems

1028

(1)

Providing/Planning Employee Training and Education

1028

(1)

Conflict Resolution

1029

(5)

Unit 11: Entry into the Profession

1034

Preparing for Medical Assisting Credentials

1035

Purpose of Certification

1036

Preparing for the Examination

1036

Registered Medical Assistant (RMA)

1037

Examination Format and Content

1037

Application Process

1038

Application Completion and Test Administration Scheduling

1038

Certified Medical Assistant (CMA)

1038

Examination Format and Content

1038

Application Process

1039

Eligibility Categories and Requirements

1039

Grounds for Denial of Eligibility

1039

How to Recertify

1040

Employment Strategies

1045

Resume Writing

Developing a Strategy

1046

Self-Assessment

1046

Job Analysis and Research

1046

Budgetary Needs Analysis

1048

Resume Preparation

1049

Resume Specifications

1049

Clear and Concise Resumes

1049

Accomplishments

1049

References

1050

Accuracy

1050

Resume Styles

1050

Vital Resume Information Application/Cover

1054

Letters

1054

Completing the Application Form

1054

The Look of Success

1056

Personal and Professional Poise

1056

The Interview Process

1057

Preparing for the Interview

1057

The Actual Interview

1057

Closing the Interview

1058

Interview Follow-Up

1058

Follow-Up Letter

1058

Follow Up by Telephone

1059

Appendix A Common Medical Abbreviations and Symbols

A-1

Appendix B Top 200 Drugs by Retail Sales in 2000

B-1

Appendix C Medical Assistant Role Delineation Chart

C-1

Appendix D Answers to Case Study Reviews

D-1

Glossary

G-1

Index

I-1

RENT TEXTBOOKS

Comprehensive Medical Assisting : Administrative and Clinical Competencies

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