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| General Procedures | |
| Introduction to Medical Assisting and Health Professions | |
| The Medical Assisting Profession | |
| Health Care Settings and the Health Care Team | |
| History of Medicine | |
| The Therapeutic Approach | |
| Therapeutic Communication Skills | |
| Coping Skills for the Medical Assistant | |
| The Therapeutic Approach to the Patient with Life-Thre... MORE | |
| Responsible Medical Practice | |
| Legal Considerations | |
| Ethical Considerations | |
| Emergency Procedures and First Aid | |
| Administrative Procedures | |
| Integrated Administrative Procedures | |
| Creating the Facility Environment | |
| Computers in the Ambulatory Care Setting | |
| Telecommunications | |
| Patient Scheduling | |
| Medical Records Management | |
| Written Communications | |
| Medical Documents | |
| Managing Facility Finances | |
| Medical Insurance | |
| Medical Insurance Coding | |
| Daily Financial Practices | |
| Billing and Collections | |
| Accounting Practices | |
| Professional Procedures | |
| Office and Human Resource Management | |
| The Medical Assistant as Office Manager | |
| The Medical Assistant as Human Resources Manager | |
| Entry into the Profession | |
| Preparing for Medical Assisting Credentials | |
| Employment Strategies | |
| Table of Contents provided by Publisher. All Rights Reserved. |