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Supervising Police Personnel : The Fifteen Responsibilities

ISBN: 9780131722378 | 0131722379
Edition: 6th
Format: Hardcover
Publisher: Prentice Hall
Pub. Date: 1/1/2007

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SummaryTable of Contents
"For courses in Police Supervision, Human or Organizational Behavior, and Ethics." Using an exploratory and interactive structure, this introduction to police supervision covers all the latest supervisory concepts and practices with an emphasis on character, teamwork, and conflict resolution. Boasting a 15-responsibility organization, the Sixth Edition implements self-discipline, self-restraint, & self-reliant through Team Fundamentals, Team Development, and Teamwork.
Prefacexi
About the Authorxiii
A Starting Point
Character and Competence
2(1)
... MORE
The ``R'' Word
3(1)
Being Out in Front
3(1)
Diversity
4(1)
There Is No I in Teamwork
5(1)
What It's All About
5(2)
Responsibility 1. Decisions
7(14)
Freedom to Choose
8(4)
Purpose-Driven Decisions
12(2)
Five Rules for Decision Making
14(2)
Decision Making
16(2)
Snap Decisions
18(1)
The Centerpiece of Leadership
19(2)
Key Points
20(1)
Extended Learning
20(1)
Part 1 Team Fundamentals
21(96)
Responsibility 2. Values
23(18)
Why Values?
24(2)
What Are Values?
26(1)
Values-Driven Police Supervision
27(1)
Sources of Our Values
27(1)
Changing Our Values
28(1)
What Do Values Do to and for Us?
29(5)
Value Clarification
34(3)
Failing to Act on Our Values
37(1)
From Values to Ethics
38(3)
Key Points
39(1)
Extended Learning
39(2)
Responsibility 3. Ethics
41(20)
Ethics and Ethos
42(1)
There Is No Such Thing as Police Ethics
42(2)
Ethical Dilemmas: Three Approaches
44(2)
An Ethical Culture
46(6)
What Kind of a Person Do You Want to Be?
52(2)
Courageous Choices
54(2)
Ethical Decision Making
56(2)
It's Not Easy
58(3)
Key Points
59(1)
Extended Learning
59(2)
Responsibility 4. Vision
61(16)
The Constancy of Change
64(1)
Vision: The Constancy of Purpose
65(1)
Building a Shared Vision
66(1)
Two Approaches for Building a Vision Statement
67(2)
Goal Setting: The Constancy of Progress
69(2)
Strategy: The Constancy of Change
71(4)
Think Slowly; Act Quickly!
75(2)
Key Points
75(1)
Extended Learning
76(1)
Responsibility 5. Communications
77(21)
Why Do We Communicate?
78(1)
What Is Communication?
79(1)
What We Know about Communications
80(2)
Communication Channels and Directions
82(6)
How We Communicate
88(3)
Why Don't We Communicate Better?
91(7)
Key Points
96(1)
Extended Learning
97(1)
Responsibility 6. Time Management
98(19)
A Couple of Questions for You
99(1)
A Purpose-Driven Life
99(1)
People, People, People
100(1)
The Time Dimension
100(1)
Self-Mastery of Time
101(1)
Time and Productivity
102(1)
Overloads
103(1)
Time-Out!
104(2)
If It's Worth Doing, It's Worth Doing Poorly
106(1)
Four Generations of Time Management
107(2)
Becoming a Category II Police Supervisor
109(8)
Key Points
115(1)
Extended Learning
115(2)
Part 2 Team Building
117(86)
Responsibility 7. Team Leadership
119(20)
Team Leadership at the Top
120(1)
The Police Department as a Voluntary Organization
121(1)
The Police Supervisor as Leader
121(1)
The Police Supervisor as Team Leader
121(3)
Team Leadership and Empowerment
124(1)
Authority and Power
124(1)
Formal and Informal Team Leaders
125(1)
Managing Your Boss
126(2)
The Loyalty of a Team Follower
128(1)
Courageous Followership
128(1)
Becoming a Team Leader
129(5)
Two Big Mistakes a Team Leader Can Make
134(1)
A Third Big Mistake: Groupthink
135(4)
Key Points
137(1)
Extended Learning
138(1)
Responsibility 8. Empowerment
139(24)
Motivation
140(3)
Job Satisfaction
143(3)
The Increasing Importance of Recognition and Rewards
146(2)
Retention
148(1)
Don't Be a Damn Fool
149(1)
We Don't Act on What We Know
149(2)
Delegation, Participation, and Empowerment
151(2)
Delegation
153(4)
Participation
157(3)
Entitlement Is Empowerment in Excess
160(3)
Key Points
161(1)
Extended Learning
162(1)
Responsibility 9. Team Training
163(16)
Why Establish Teams?
164(1)
Training
165(3)
Team Training
168(3)
Advantages of Teams
171(2)
Trust
173(1)
Team-Based Decision Making
174(1)
Training a Diverse Workforce
174(5)
Key Points
177(1)
Extended Learning
178(1)
Responsibility 10. Vitality
179(24)
Stress and Vitality
180(1)
The Fight-or-Flight Response
180(1)
Vitality and Integrity
181(1)
The Responsibility of the Police Supervisor
182(3)
Stressors
185(2)
Measuring Your Stress Level
187(8)
Transforming Stress into Vitality
195(1)
Six Strategies for Maintaining Vitality
195(6)
Your Turn
201(2)
Key Points
201(1)
Extended Learning
202(1)
Part 3 Teamwork
203(110)
Responsibility 11. Organizing
205(17)
Governance
206(4)
Organizations
210(9)
A Case for Agile Organizations
219(3)
Key Points
220(1)
Extended Learning
221(1)
Responsibility 12. Performance
222(30)
A Spirit of Performance
223(1)
Supervising by Objectives
224(2)
Setting Objectives
226(3)
Evaluating Performance
229(3)
The Performance Domain Rating Scale
232(13)
Designing and Implementing a Personnel-Evaluation System
245(7)
Key Points
250(1)
Extended Learning
251(1)
Responsibility 13. Conflict
252(27)
Conflict
253(4)
Conflict Management
257(1)
Six Steps You Can Take to Get to Yes
257(3)
Problem Employees
260(8)
Citizen Complaints
268(5)
Media Relations
273(6)
Key Points
277(1)
Extended Learning
277(2)
Responsibility 14. Community-Oriented and Problem-Oriented Policing
279(27)
Community-Oriented Policing
280(2)
Crime Control
282(1)
A Decision for Quality
283(3)
Responsibility and Implementation
286(1)
Who Benefits from Community-Oriented Policing?
286(3)
Problem-Oriented Policing
289(1)
Incident- and Problem-Driven Agencies
290(2)
POP: Reasons, Methods, Principles, and Sara
292(2)
Implementation
294(12)
Key Points
302(3)
Extended Learning
305(1)
Responsibility 15. Anticipation
306(7)
Why Anticipation?
306(1)
Ways to Anticipate
307(1)
Trend 1: Career Path Civilians
307(1)
Trend 2: Technology and Touch
308(1)
Trend 3: Workforce Diversity
308(1)
Trend 4: Ethical Dilemmas
308(1)
Trend 5: Fewer Qualified Job Seekers Means More Old Geezers
309(1)
Trend 6: Terrorism
309(1)
Trend 7: Community-Oriented Policing---Generation 2
310(1)
Trend 8: Service Evaluation
310(1)
Trend 9: Catch and Release
311(1)
Trend 10: Your Turn
311(2)
Index313

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