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Written and Interpersonal Communication : Methods for Law Enforcement

by: Wallace, Harvey; Roberson, Cliff; Steckler, Craig

Written and Interpersonal Communication : Methods for Law Enforcement

by: Wallace, Harvey; Roberson, Cliff; Steckler, Craig

ISBN 13:
9780130284945
ISBN 10:
0130284947
Edition: 2nd
Format: Paperback
Copyright: 01/01/2001
Publisher: Prentice Hall
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Summary

For freshman/sophomore-level courses in communication and report writing for law enforcement, and special topics in policing. This guide to communications in law enforcement and corrections helps students master the skills of both oral and written communication. It also focuses on the reports and forms commonly used within the criminal justice system.

Preface

The Need for Effective Communication

(13)

Introduction

(1)

The Importance of Communication

(2)

Communication within a Law Enforcement Environment

(1)

Communication within the Community

(1)

Written Communication Techniques

(5)

Summary

(1)

Review Questions

(1)

Practical Applications

(3)

Words to Know

(1)

Endnotes

(1)

Oral Versus Written Communication

(17)

Oral Communication

(9)

Communication Defined

(1)

How the Process Occurs

(3)

Channels and Direction

(5)

Written Communication

(1)

Introduction

(1)

Writing Defined

(1)

Summary

(1)

Review Questions

(1)

Better Writing Drills

(1)

Practical Applications

(1)

Words to Know

(1)

Endnotes

(1)

The Communication Process

(17)

The Johari Window

(3)

The Four Regions of Knowledge

(1)

The Four Basic Types of Communication Patterns

(2)

Other Communication Models

(3)

Schramm's Model

(2)

Lasswell's Model

(1)

Group Versus Individual Communication

(2)

The Size of the Group

(1)

Group Interaction

(1)

Communication Patterns

(1)

Summary

(1)

Review Questions

(1)

Better Writing Drills

(2)

First Person

(1)

Use of the Active Voice

(1)

Correct Use of Pronouns

(1)

Practical Applications

(2)

Words to Know

(1)

Endnotes

(2)

Improving Communication

(16)

Barriers to Communication

(4)

Emotional Barriers

(1)

Physical Barriers

(1)

Semantic Barriers

(1)

Ineffective Listening

(2)

Feedback

(5)

Types of Feedback

(2)

Receiving Feedback

(1)

Giving Feedback

(1)

Using Feedback

(1)

Summary

(1)

Review Questions

(1)

Better Writing Drills

(1)

Misplaced Modifiers

(1)

Squinting Modifiers

(1)

Dangling Modifiers

(1)

Parallelism

(1)

Practical Applications

(2)

Words to Know

(1)

Endnotes

(2)

Special Communications Issues

(12)

Communication with Other Cultures

(3)

Survival Spanish

(1)

Methods of Responding to Language Differences

(1)

Other Multicultural Issues

(1)

Communication with Persons with Hearing Impairments

(2)

Introduction

(1)

Basic Principles

(2)

Summary

(1)

Review Questions

(1)

Better Writing Drills

(1)

Choosing the Correct Word

(1)

Practical Applications

(2)

Words to Know

(1)

Endnotes

(1)

Hostage Negotiations

(10)

Introduction

(1)

Communication in Hostage Situations

(4)

Goals in Hostage Situations

(3)

Profile of Hostage Negotiation Teams

(1)

The Critical Incident Negotiation Team

(1)

Summary

(1)

Review Questions

(1)

Practical Applications

(1)

Words to Know

(1)

Endnotes

(1)

Communicating in Public

(12)

Public Speaking

(3)

Preparing for the Speech

(1)

Drafting the Speech

(1)

Some Dos and Don'ts of Public Speaking

(1)

Communication with the Media

(4)

Relations with the Media

(2)

Preparing for and Conducting the Interview

(1)

Media Access to Crime Scenes

(1)

Summary

(1)

Review Questions

(1)

Better Writing Drills

(1)

Practical Applications

(2)

Words to Know

(1)

Endnotes

(1)

Law Enforcement Records

(16)

Criminal Justice Records Systems

(1)

Processing of Reports

100

(7)

Confidentiality of Records

107

(2)

Summary

109

(1)

Review Questions

109

(1)

Better Writing Drills

109

(2)

Problems with Verbs

109

(2)

Practical Applications

111

(2)

Words to Know

113

(1)

Endnotes

113

(1)

Management Information Systems

114

(20)

Introduction to Computer Systems

115

(5)

The Components of a Computer System

116

(2)

Management Information Systems

118

(2)

Management Information Systems and Law Enforcement

120

(8)

Analysis of Police Information

120

(3)

Communication Systems

123

(2)

Automated Records

125

(1)

National Incident-Based Reporting System (NIBRS)

126

(1)

NCIC and Regional Systems

126

(2)

Summary

128

(1)

Review Questions

129

(1)

Better Writing Drills

129

(1)

Sentences

129

(1)

Practical Applications

130

(2)

Words to Know

132

(1)

Endnotes

132

(2)

Basic Reports

134

(22)

Types of Reports

136

(5)

Initial Police Reports

137

(1)

Operational Reports

138

(1)

Administrative Reports

138

(3)

Required Information

141

(3)

Who

141

(1)

What

141

(1)

When

142

(1)

Where

142

(1)

How

143

(1)

Why

143

(1)

Organization of Reports

144

(6)

Drafting the Report

144

(2)

Format

146

(4)

Content

150

(1)

Accuracy

150

(1)

Completeness

150

(1)

Fairness

151

(1)

Summary

151

(1)

Review Questions

152

(1)

Better Writing Drills

152

(1)

Becoming a Speedy Writer

152

(1)

Practical Applications

153

(2)

Words to Know

155

(1)

Endnotes

155

(1)

Interviews and Interrogations

156

(17)

Introduction

157

(1)

Miranda and Its Effect

158

(3)

Pre-Miranda Techniques

158

(1)

Miranda

159

(1)

The Eroding of Miranda

160

(1)

Interviews

161

(4)

Interviewing Witnesses

161

(3)

Interviewing Victims

164

(1)

Interrogations

165

(2)

Summary

167

(1)

Review Questions

167

(1)

Better Writing Drills

168

(1)

Clear Writing

168

(1)

Characteristics of a Well-Written Report

168

(1)

Evaluating a Report

168

(1)

Sentence Structure Checklist

168

(1)

Spelling Checklist

169

(1)

Capitalization Checklist

169

(1)

Practical Applications

169

(2)

Words to Know

171

(1)

Endnotes

171

(2)

Using Reports in Court

173

(16)

Introduction

175

(1)

The Court Appearance

175

(2)

Preparing for Court

175

(1)

Coordinating with the Prosecuting Attorney

176

(1)

Testifying in Court

177

(7)

Direct Examination

177

(5)

Cross-Examination

182

(2)

Summary

184

(1)

Review Questions

184

(1)

Better Writing Drills

184

(1)

Practical Applications

185

(1)

Words to Know

186

(1)

Endnotes

187

(2)

Index

189

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Written and Interpersonal Communication : Methods for Law Enforcement

Written and Interpersonal Communication : Methods for Law Enforcement

9780130284945

0130284947

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Written and Interpersonal Communication : Methods for Law Enforcement

Written and Interpersonal Communication : Methods for Law Enforcement

9780130284945

0130284947

Summary

Table of Contents

Supplemental Materials

Write a Review

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