9780887306761

The bestselling book that thoroughly explores the remarkable benefits of teams at all levels of the organization. The authors provide dozens of real accounts and case studies that illustrate successes and failures and demonstrate what can be learned from these examples. A must-read guide for business leaders.

Jon R. Katzenbach is a founder of Katzenbach Partners, consultants in the areas of team, leadership, and workforce performance Douglas K. Smith is a leading consultant on organization, performance, and change

Acknowledgments

ix

Prologue A Note About What to Expect

1

(8)

Part One Understanding Teams

9

(76)

Chapter 1 Why Teams?

11

(16)

Chapter 2 One Team: A Story of Performance

27

(16)

Chapter 3 Team Basics: A Working Definition and Discipline

43

(22)

Chapter 4 High-Performance Teams: Very Useful Models

65

(20)

Part Two Becoming a Team

85

(88)

Chapter 5 The Team Performance Curve

87

(22)

Chapter 6 Moving up the Curve: From Individual to Team Performance

109

(21)

Chapter 7 Team Leaders

130

(19)

Chapter 8 Teams, Obstacles, and Endings: Getting Unstuck

149

(24)

Part Three Exploiting the Potential

173

(86)

Chapter 9 Teams and Performance: The Reinforcing Cycle

175

(20)

Chapter 10 Teams and Major Change: An Inevitable Combination

195

(17)

Chapter 11 Team Performance at the Top: A Difficult Challenge

212

(27)

Chapter 12 Top Management's Role: Leading to the High-Performance Organization

239

(20)

Epilogue A Call to Action

259

(8)

Appendix A The Teams Question and Answer Guide

267

(26)

Appendix B Teams Researched for Book

293

(8)

Selected Readings

301

(4)

Index

305

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The Wisdom of Teams: Creating the High-Performance Organization

The Wisdom of Teams: Creating the High-Performance Organization

0887306764

Summary

Author Biography

Table of Contents

Supplemental Materials