Techniques and Guidelines for Social Work Practice

by: Sheafor, Bradford W.; Horejsi, Charles R.; Horejsi, Gloria A.

ISBN 13:
9780205295555
ISBN 10:
020529555X
Edition: 5th
Format: Hardcover
Copyright: 07/01/1999
Publisher: Pearson College Div
Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

This text summarizes and recaps many of the techniques and procedures that social work students have learned in their coursework. Parts I and II of the text summarize the essential foundation elements of social work practice. Parts III and IV then set out 160 techniques and guidelines that can be used by students and new practitioners. Students often keep this text as a reference as they begin their professional practice; Chapter 2, Merging Person with Profession, particularly addresses establishing oneself in a social work career and successfully managing both work and personal life. New to this edition are sections on working with managed care, battered women, gay, lesbian, or bisexual clients, clients with eating disorders, and clients experiencing grief or loss. Material has been added on cultural competence and macro practice. Also, new to this edition is a printed Instructor's Manual/Test Bank as well as a complete website that includes teaching suggestions.

Preface

xvii

PART I Social Work and the Social Worker

(52)

The Domain of the Social Work Profession

(12)

The Social Work Domain

(6)

Social Work's Purpose

(3)

Social Work's Focus

(1)

Social Work's Scope

(1)

Social Work's Sanction

(1)

An Overview of Social Work Practice

(4)

Conclusion

(1)

Selected Bibliography

(1)

Merging Person with Profession

(21)

Selecting Social Work as a Career

(3)

Social Work as a Life Companion

(1)

The School-to-Job Transition

(2)

Earning a Living as a Social Worker

(1)

Establishing Oneself as a Social Worker

(5)

Acquiring a Reputation

(1)

Conflict over Agency Policy

(2)

Promoting Social Justice

(1)

Political Involvement

(1)

The Interplay of One's Personal and Professional Lives

(3)

Being Changed by Clients

(1)

Personal Responses to the Client in Need

(1)

The Social Worker's Family

(1)

A Fitness Program for the Social Worker

(6)

Friendships and Community

(1)

Self-Worth and Self-Image

(1)

Physical and Emotional Well-Being

(2)

Intellectual Growth

(1)

Religion and Spirituality

(1)

Artistic Expression

(1)

Having Fun in Social Work

(1)

Conclusion

(1)

Selected Bibliography

(2)

Merging the Person's Art with the Profession's Science

(17)

The Social Worker as Artist

(7)

Compassion and Courage

(1)

Professional Relationship

(1)

Creativity

(1)

Hopefulness and Energy

(1)

Judgment

(1)

Personal Values

(3)

Professional Style

(1)

The Social Worker as Scientist

(9)

Knowledge Regarding Social Phenomena

(1)

Knowledge Regarding Social Conditions and Social Problems

(1)

Knowledge Regarding the Social Work Profession

(2)

Knowledge Regarding Social Work Practice

(3)

Conclusion

(1)

Selected Bibliography

(1)

PART II The Building Blocks of Social Work Practice

(80)

The Roles and Functions Performed by Social Workers

(13)

Defining Professional Roles

(12)

The Social Worker as Broker

(1)

The Social Worker as Advocate

(1)

The Social Worker as Teacher

(1)

The Social Worker as Counselor/Clinician

(1)

The Social Worker as Case Manager

(2)

The Social Worker as Workload Manager

(1)

The Social Worker as Staff Developer

(1)

The Social Worker as Administrator

(1)

The Social Worker as Social Change Agent

(1)

The Social Worker as Professional

(1)

Conclusion

(1)

Selected Bibliography

(1)

Guiding Principles for Social Workers

(14)

Principles Focused on the Social Worker as a Professional Person

(3)

The Social Worker Should Practice Social Work

(1)

The Social Worker Should Engage in Conscious Use of Self

(1)

The Social Worker Should Maintain Professional Objectivity

(1)

The Social Worker Should Respect Human Diversity

(1)

The Social Worker Should Seek Personal and Professional Growth

(1)

Principles That Guide Practice Activities

(9)

The Social Worker Should Do No Harm

(1)

The Social Worker Should Engage in Conscious Knowledge-Guided Practice

(1)

The Social Worker Should Engage in Conscious Value-Guided and Ethical Practice

(1)

The Social Worker Should Be Concerned with the Whole Person

(1)

The Social Worker Should Treat the Client with Dignity

(1)

The Social Worker Should Individualize the Client

(1)

The Social Worker Should Lend Vision to the Client

(1)

The Social Worker Should Build on Client Strengths

(1)

The Social Worker Should Maximize Client Participation

(1)

The Social Worker Should Maximize Client Self-Determination

(1)

The Social Worker Should Help the Client Learn Self-Directed Problem-Solving Skills

(1)

The Social Worker Should Maximize Client Empowerment

(1)

The Social Worker Should Protect Client Confidentiality

(1)

The Social Worker Should Adhere to the Philosophy of Normalization

(1)

The Social Worker Should Continuously Evaluate the Progress of the Change Process

(1)

The Social Worker Should Be Accountable to Clients, Agency, Community, and the Social Work Profession

(1)

Conclusion

(1)

Selected Bibliography

(1)

Practice Frameworks for Social Work

(37)

Requirements of a Practice Framework

(1)

Guidelines for Selecting a Practice Framework

(3)

Selected Practice Frameworks

(1)

Selected Practice Perspectives

(10)

The Generalist Perspective

(2)

The General Systems Perspective

(2)

The Ecosystems Perspective

(2)

The Strengths Perspective

(1)

The Ethnic-Sensitive Perspective

(1)

The Feminist Perspective

(1)

Selected Practice Theories and Models

(21)

Practice Based on Psychodynamic Theory

(1)

Practice Based on Behavioral Theory

(1)

Practice Based on Cognitive-Behavioral Theory

(1)

Practice Based on Person-Centered Theory

100

(1)

The Interactional Model

100

(1)

The Structural Model

101

(1)

The Crisis Intervention Model

102

(1)

The Task-Centered Model

103

(1)

The Solution-Focused Model

104

(1)

Practice Based on the Family Therapies

105

(2)

Practice Based on Models of Family Preservation

107

(1)

Practice Based on the Clubhouse Model

108

(1)

Practice Based on Small Group Theories

109

(2)

Practice Based on the Addiction Model

111

(1)

Practice Based on Models of Self-Help

112

(1)

Models for Changing Organizations

113

(3)

Models for Changing Communities

116

(1)

Conclusion

117

(1)

Selected Bibliography

118

(1)

Facilitating Change through Decision Making

119

(14)

Elements of the Change Process

119

(3)

The Context of Planned Change

122

(1)

Reasons Why Clients May Seek Change

123

(1)

Individual Change

123

(1)

Family and Group Change

123

(1)

Organizational Change

124

(1)

Community Change

124

(1)

Identifying the Actors in Planned Change

124

(1)

Phases of the Planned Change Process

125

(2)

Critical Thinking in Planned Change

127

(3)

Decision Making in Planned Change

130

(2)

Conclusion

132

(1)

Selected Bibliography

132

(1)

PART III Techniques Common to All Social Work Practice

133

(114)

Basic Communication and Helping Skills

134

(37)

Basic Communication Skills

136

(4)

Creating an Effective Helping Relationship

140

(3)

Basic Helping Skills

143

(13)

Nonverbal Communication

156

(2)

The ``I-Statement''

158

(1)

Understanding Emotions and Feelings

159

(3)

Responding to Defensive Communication

162

(3)

Cross-Cultural Helping

165

(6)

Workload and Caseload Management

171

(26)

Managing Time at Work

172

(3)

Report Writing

175

(2)

Letter Writing

177

(1)

Using Information Technology

178

(6)

Effective Telephone Communications

184

(1)

Controlling Workload

185

(1)

Maintaining Casenotes for Narrative Recording

186

(2)

Problem-Oriented Recording (POR) and the SOAP Format

188

(2)

Process Recording

190

(2)

Testifying in Court

192

(2)

Dealing with Managed Care

194

(3)

Personal and Professional Development

197

(50)

Getting a Social Work Job

197

(3)

Elements of Professional Behavior

200

(2)

Using Agency Supervision

202

(2)

Presenting to a Professional Audience

204

(3)

Writing to a Professional Audience

207

(4)

Coping with Bureaucracy

211

(2)

Stress Management

213

(3)

Using Humor in Social Work

216

(3)

Making Ethical Decisions

219

(6)

Avoiding Malpractice Suits

225

(5)

Developing Self-Awareness

230

(4)

Dealing with Sexual Misconduct

234

(2)

Understanding Qualitative Data

236

(2)

Understanding Quantitative Data

238

(6)

Improving the Social Work Image

244

(3)

PART IV Techniques and Guidelines for Phases of the Planned Change Process

247

(360)

Intake and Engagement

249

(52)

Section A Techniques and Guidelines for Direct Practice

250

(37)

The First Telephone Contact

252

(1)

The First Face-to-Face Meeting

253

(3)

Making a Referral

256

(5)

Obtaining Information from Other Agencies

261

(3)

The In-Home Interview

264

(2)

Engaging the Involuntary Client

266

(3)

Engaging the Hard-to-Reach Client

269

(2)

Engaging the Client Who Is Chemically Dependent

271

(11)

The Manipulative Client

282

(2)

The Dangerous Client

284

(3)

Section B Techniques and Guidelines for Indirect Practice

287

(14)

Learning about Your Agency

288

(3)

Staff Recruitment and Selection

291

(2)

Selecting and Training Volunteers

293

(3)

Learning about Your Community

296

(5)

Data Collection and Assessment

301

(96)

Section A Techniques and Guidelines for Direct Practice

302

(83)

The Social Assessment Report

304

(5)

The Dual Perspective

309

(3)

Genograms and Ecomapping

312

(3)

Social Support Assessment

315

(4)

Life History Grid

319

(2)

Life Cycle Matrix

321

(2)

Identifying Client Strengths

323

(3)

Coping Strategies and Ego Defenses

326

(5)

Assessing a Client's Role Performance

331

(2)

Assessing a Client's Self-Concept

333

(3)

Family Dynamics and Family Functioning

336

(6)

Multiworker Family Assessment Interviews

342

(1)

The ABC Model and the Behavior Matrix

343

(2)

Using Questionnaires, Checklists, and Vignettes

345

(5)

Developing Individualized Rating Scales

350

(4)

Selecting Standardized Rating Scales

354

(3)

Assessing a Client's Social Functioning

357

(7)

Assessing a Client's Mental Status

364

(3)

Identifying Developmental Delays in Young Children

367

(2)

Referral for Psychological Testing

369

(3)

The Person-in-Environment System (PIE)

372

(2)

The Diagnostic and Statistical Manual of Mental Disorders (DSM-IV)

374

(1)

Assessing and Responding to Suicide Risk

375

(3)

Assessing a Child's Need for Protection

378

(5)

The 4 Ps, 4 Rs, and 4 Ms

383

(2)

Section B Techniques and Guidelines for Indirect Practice

385

(12)

Assessing Agency Structure

386

(2)

Assessing Human Services Needs

388

(3)

Focus Groups

391

(1)

Community Decision-Making Analysis

392

(2)

Social Policy Analysis

394

(3)

Planning and Contracting

397

(40)

Section A Techniques and Guidelines for Direct Practice

398

(20)

Selecting Target Problems and Goals

400

(2)

The Problem Search

402

(1)

Using Checklists in Goal Selection

403

(2)

Formulating Intervention Objectives

405

(3)

Written Service Contracts

408

(3)

Client Needs List

411

(1)

Making Use of Informal Resources

412

(2)

The Small Group as a Resource

414

(4)

Section B Techniques and Guidelines for Indirect Practice

418

(19)

Establishing and Changing Organizations

419

(2)

The Process of Agency Planning

421

(3)

Project Planning and Evaluation

424

(4)

Planning a Primary Prevention Program

428

(3)

Establishing Formal Interagency Collaboration

431

(4)

Developing Protocol Statements

435

(2)

Intervention and Monitoring

437

(133)

Section A Techniques and Guidelines for Direct Practice

438

(84)

Planning an Interview

441

(1)

Information and Advice

442

(2)

Encouragement, Reassurance, and Universalization

444

(1)

Reinforcement and Related Behavioral Techniques

445

(4)

Behavioral Rehearsal

449

(1)

Behavioral Contracting

450

(2)

Role Reversal

452

(1)

Managing Self-Talk

453

(3)

Building Self-Esteem

456

(2)

The Empty Chair

458

(1)

Confrontation and Challenge

459

(2)

Reframing

461

(1)

Family Sculpting

462

(2)

The Talking Stick

464

(1)

Homework Assignments

465

(1)

Envelope Budgeting

466

(1)

Managing Personal Debt

467

(2)

Decision-Making Worksheets

469

(2)

Distinguishing Means from Ends

471

(1)

Indirect Discussion of Self in Small Groups

472

(1)

Programming in Group Work

473

(2)

Resolving Interpersonal Conflict

475

(2)

The Feelings List

477

(1)

The Life Book

478

(1)

Client Advocacy

479

(2)

Empowerment

481

(2)

Crisis Cards

483

(1)

The Client in Crisis

484

(2)

The Client Who Is a Child

486

(8)

The Client Who Is an Adolescent

494

(2)

The Client Who Is Elderly

496

(2)

The Woman Who Is Battered and Abused

498

(4)

The Adult Client with Cognitive Delay

502

(2)

The Client with Brain Injury

504

(3)

The Client with a Serious Mental Illness

507

(4)

The Client on Psychotropic Medication

511

(1)

The Client Who Is Gay, Lesbian, or Bisexual

512

(3)

The Client with an Eating Disorder

515

(4)

The Client Experiencing Grief or Loss

519

(3)

Section B Techniques and Guidelines for Indirect Practice

522

(48)

Working with a Governing or Advisory Board

523

(2)

Conducting Effective Staff Meetings

525

(1)

Building Teamwork and Cooperation

526

(2)

Supervising Staff and Volunteers

528

(3)

Leading Small Group Meetings

531

(3)

The RISK Technique

534

(2)

The Nominal Group Technique (NGT)

536

(1)

Chairing a Committee

537

(4)

Problem Solving by a Large Group

541

(1)

Brainstorming

542

(2)

Class Advocacy

544

(2)

Teaching and Training

546

(3)

Preparing a Budget

549

(3)

The 5 Ps of Marketing Human Services

552

(3)

Dealing with the Media

555

(3)

Fund-Raising for a Human Services Agency

558

(3)

Developing Grant Applications

561

(5)

Influencing Legislators and Other Decision Makers

566

(4)

Evaluation and Termination

570

(37)

Section A Techniques and Guidelines for Direct Practice

572

(23)

Service Plan Outcome Checklist (SPOC)

575

(4)

Client Self-Rating Scales

579

(1)

Task Achievement Scaling (TAS)

580

(2)

Goal Attainment Scaling (GAS)

582

(3)

Single-Subject Designs (SSD)

585

(7)

Termination of Service

592

(3)

Section B Techniques and Guidelines for Indirect Practice

595

(12)

Peer Review

595

(1)

Worker Performance Evaluation

596

(4)

Program Evaluation

600

(2)

Client Satisfaction Questionnaire (CSQ)

602

(3)

Agency Evaluation

605

(2)

Using the Cross-Reference Guide

607

(4)

Author Index

611

(10)

Subject Index

621

Techniques and Guidelines for Social Work Practice

9780205295555

020529555X

Summary

Table of Contents

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Techniques and Guidelines for Social Work Practice

9780205295555

020529555X

Summary

Table of Contents

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