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Systems Analysis and Design in a Changing World

by: Satzinger, John W.; Jackson, Robert B.; Burd, Stephen D.

Systems Analysis and Design in a Changing World

by: Satzinger, John W.; Jackson, Robert B.; Burd, Stephen D.

ISBN 13:
9780760058794
ISBN 10:
0760058792
Format: Hardcover
Copyright: 03/01/2000
Publisher: Course Technology Ptr
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Summary

Provides the most comprehensive, balanced and up-to-date coverage of systems analysis and design. Maintains a dual focus on the traditional, structured and object-oriented (OO) approaches, and features an increased emphasis on project management.

PART 1 The Modern Systems Analyst

The World of the Modern Systems Analyst

(26)

A Systems Analyst at Rutherford Manufacturing

(1)

The Analyst as a Business Problem Solver

(2)

Systems That Solve Business Problems

(4)

Information Systems

(2)

Types of Information Systems

(2)

Required Skills of the Systems Analyst

(2)

Technical Knowledge and Skills

(1)

Business Knowledge and Skills

(1)

People Knowledge and Skills

(1)

A Few Words about Integrity and Ethics

(1)

The Environment Surrounding the Analyst

(2)

Types of Technology Encountered

(1)

Typical Job Titles and Places of Employment

(1)

The Analyst's Role in Strategic Planning

(2)

Special Projects

(1)

Strategic Planning Processes

(1)

Information Systems Strategic Planning

(1)

Enterprise Resource Planning (ERP)

(1)

Strategic Systems Plan for Rocky Mountain Outfitters

(6)

Overview of Rocky Mountain Outfitters

(1)

Organization and Locations

(1)

Information Systems Department Organization

(1)

Existing Systems

(1)

The Information Systems Strategic Plan

(1)

Two Major New Systems

(1)

The Analyst as a System Developer (The Heart of the Course)

(3)

The Modern Systems Analyst

(1)

Systems Analysis Tasks

(1)

System Design Tasks

(1)

System Implementation and Support

(1)

Summary

(1)

Key Terms

(1)

Review Questions

(1)

Thinking Critically

(1)

Experiential Exercises

(1)

Case Study

(1)

Association for Information Technology Professionals Meeting

(1)

Further Resources

(1)

The Analyst as a Project Manager

(34)

Blue Sky Family of Mutual Funds: Managing the IRA Project

(1)

Systems Development Projects and the SDLC

(8)

The Systems Development Life Cycle

(1)

The First Four Phases of the Systems Development Life Cycle

(4)

Scheduling of Project Phases

(1)

The Project Team

(2)

Project Management

(2)

Planning and Organizing

(1)

Directing--Executing, Monitoring, and Controlling

(1)

Project Initiation

(1)

Project Initiation for Rocky Mountain Outfitters

(1)

The Project Planning Phase

(16)

Defining the Problem

(3)

Confirming Project Feasibility

(7)

Developing the Project Schedule

(4)

Staffing the Project

(1)

Launching the Project

(1)

Summary

(1)

Key Terms

(1)

Review Questions

(1)

Thinking Critically

(1)

Experiential Exercises

(1)

Case Study

(1)

Custom Load Trucking

(1)

Further Resources

(2)

Approaches to System Development

(34)

Development Approaches at Ajax Corporation, Consolidated Concepts, and Pinnacle Manufacturing

(1)

Methodologies, Models, Tools, and Techniques

(3)

Methodologies

(1)

Models

(1)

Tools

(1)

Techniques

(1)

Three Approaches to System Development

(8)

The Structured Approach

(5)

The Information Engineering Approach

(1)

The Object-Oriented Approach

(2)

System Development Life Cycle Variations

(5)

Variations of the Phases (Waterfall Models)

(1)

Variations Based on Iteration

(1)

Variations Based on an Emphasis on People

(1)

Variations Based on Speed of Development

(1)

Computer-Aided System Engineering (CASE) Tools

(3)

Analysis and Design Phases in More Detail

(7)

The Analysis Phase

(4)

The Design Phase

(3)

Summary

(1)

Key Terms

(1)

Review Questions

(1)

Thinking Critically

(1)

Experiential Exercises

(1)

Case Study

(1)

Factory System Development Project

(1)

Further Resources

(3)

PART 2 Systems Analysis Tasks

Investigating System Requirements

(30)

Providing Customer Service--and Gasoline--at Convenience America

(1)

Functional and Technical Requirements

(1)

Stakeholders--the Source of System Requirements

(5)

User Stakeholders

100

(1)

Client Stakeholders

101

(1)

Technical Stakeholders

102

(1)

The Stakeholders for Rocky Mountain Outfitters

102

(2)

Identifying System Requirements

104

(12)

Distribute and Collect Questionnaires

106

(1)

Review Existing Reports, Forms, and Procedure Descriptions

107

(1)

Conduct Interviews and Discussions with Users

108

(4)

Observe Business Processes and Workflows

112

(1)

Building Prototypes

113

(1)

Conduct Joint Application Design Sessions

113

(3)

Structured Walkthroughs

116

(3)

What and When

117

(1)

Who

117

(1)

How

118

(1)

Business Process Reengineering

119

(1)

Summary

120

(1)

Key Terms

121

(1)

Review Questions

122

(1)

Thinking Critically

122

(1)

Experiential Exercises

122

(1)

Case Study

123

(1)

John and Jacob, Inc. On-Line Trading System

123

(1)

Further Resources

124

(2)

Modeling System Requirements: Events and Things

126

(42)

Waiters on Wheels: Computerized Delivery Tracking

127

(1)

Models and Modeling

128

(5)

The Purpose of Models

128

(2)

Types of Models

130

(2)

Overview of Models used in Analysis and Design

132

(1)

Events and System Requirements

133

(9)

The Background of the Event Concept

134

(1)

Types of Events

135

(1)

Identifying Events

136

(3)

Events in the Rocky Mountain Outfitters Case

139

(1)

Looking at Each Event

140

(2)

Things and System Requirements

142

(4)

Types of Things

143

(1)

Relationships among Things

144

(1)

Attributes of Things

145

(1)

Data Entities and Objects

146

(1)

The Entity-Relationship Diagram

147

(11)

Examples of ERD Notation

147

(4)

The Rocky Mountain Outfitters Case ERD

151

(2)

The Class Diagram

153

(1)

More Complex Issues about Classes of Objects

153

(1)

Examples of Class Diagram Notation

154

(3)

The Rocky Mountain Outfitters Case Class Diagram

157

(1)

Where You Are Headed

158

(2)

Summary

160

(1)

Key Terms

161

(1)

Review Questions

161

(1)

Thinking Critically

162

(1)

Experiential Exercises

163

(1)

Case Studies

164

(2)

The Spring Breaks `R' Us Travel Service Booking System

164

(1)

The Real Estate Multiple Listing Service System

164

(1)

The State Patrol Ticket Processing System

165

(1)

Further Resources

166

(2)

The Traditional Approach to Requirements

168

(48)

Performance Auto Electric: Following the Data Flow

169

(1)

Traditional and Object-Oriented Views of Activities

170

(1)

Data Flow Diagrams

170

(20)

Data Flow Diagrams and Levels of Abstraction

172

(1)

Context Diagrams

173

(1)

DFD Fragments

174

(1)

The Event-Partitioned System Model

175

(7)

Decomposing Processes to See Detail of One Activity

182

(2)

Physical and Logical DFDs

184

(2)

Evaluating DFD Quality

186

(4)

Documenting DFD Components

190

(8)

Process Descriptions

190

(5)

Data Flow Definitions

195

(1)

Data Element Definitions

196

(1)

Data Store Definitions

197

(1)

DFD Summary

197

(1)

Information Engineering Models

198

(6)

The IE System Development Life Cycle

198

(1)

IE and Structured Development Compared

199

(1)

Process Decomposition and Dependency Models

200

(4)

Considering Locations and Communication through Networks

204

(4)

Workflow Modeling

208

(3)

Summary

211

(1)

Key Terms

211

(1)

Review Questions

212

(1)

Thinking Critically

212

(1)

Experiential Exercises

213

(1)

Case Studies

213

(2)

The Real Estate Multiple Listing Service System

213

(1)

The State Patrol Ticket Processing System

213

(1)

The Reliable Pharmaceutical Service

213

(2)

Further Resources

215

(1)

The Object-Oriented Approach to Requirements

216

(42)

Northwoods Kayaks: Identifying the Methods within the Objects

217

(1)

The Unified Modeling Language and the Object Management Group

218

(1)

Object-Oriented Requirements

218

(2)

The Class Diagram

220

(1)

The System Activities: An Object-Oriented Use Case/Scenario View

221

(6)

Use Cases and Actors

221

(1)

Scenarios

221

(2)

The Use Case Diagram

223

(4)

Object Interactions: Collaboration and Sequence Diagrams

227

(11)

Sequence Diagrams

228

(8)

Collaboration Diagrams

236

(2)

Object Behavior: States, State Transitions, and Statechart Diagrams

238

(14)

Object States

239

(2)

Object Transitions

241

(2)

Messages, Transitions, and Actions

243

(1)

Statechart Diagrams

244

(3)

Concurrent Behavior

247

(3)

Statechart Development

250

(2)

Summary

252

(1)

Key Terms

253

(1)

Review Questions

253

(1)

Thinking Critically

254

(2)

Experiential Exercies

256

(1)

Case Studies

256

(1)

The Real Estate Multiple Listing Service System

256

(1)

The State Patrol Ticket Processing System

256

(1)

The DownTown Videos Rental System

257

(1)

Further Resources

257

(1)

Environments, Alternatives, and Decisions

258

(40)

Tropic Fish Tales: Netting the Right System

259

(1)

Assessing the Target Processing Environment

260

(13)

Centralized Systems

261

(2)

Distributed Computing

263

(3)

The Internet and Intranets

266

(3)

Development and System Software Environments

269

(1)

The Environment at Rocky Mountain Outfitters

270

(3)

Deciding on Scope and Level of Automation

273

(9)

Determining Scope

273

(2)

Defining the Level of Automation

275

(3)

Selecting Alternatives

278

(4)

Generating Alternatives for Implementation

282

(3)

Facilities Management

283

(1)

Packaged and Turnkey Software Systems

283

(1)

Custom Software Development

284

(1)

In-House Development

285

(1)

Choosing an Alternative for Implementation

285

(5)

Identifying Criteria for Selection

286

(3)

Making the Selection

289

(1)

Considering Outsourced Solutions

290

(2)

Generating a Request for Proposal

290

(1)

Benchmarking and Choosing a Vendor

291

(1)

Presenting the Results and Making the Decisions

292

(1)

Summary

293

(1)

Key Terms

293

(1)

Review Questions

294

(1)

Thinking Critically

294

(1)

Experiential Exercises

295

(1)

Case Study

296

(1)

Tropic Fish Tales' RFPs

296

(1)

Further Resources

296

(2)

PART 3 System Design Tasks

Moving to Design

298

(56)

New Capital Bank: Object-Oriented Development of a Payroll System

299

(1)

Understanding the Elements of Design

300

(5)

Inputs: Moving from Analysis to Design

300

(1)

Major Components and Levels of Design

300

(3)

Outputs: Structured Models and Object-Oriented Models

303

(2)

Designing the Application Architecture: The Structured Approach

305

(20)

The Automation System Boundary

306

(2)

The System Flow Chart

308

(3)

The Structure Chart

311

(12)

Module Algorithm Design: Pseudocode

323

(2)

Integration of the Structured Application Design with User-Interface Design, Database Design, and Network Design

325

(1)

Designing the Application Architecture: The Object-Oriented Approach

325

(16)

Object-Oriented Programs

326

(3)

Object-Oriented Models

329

(1)

Package Diagrams

329

(2)

Design Class Diagrams

331

(4)

Design Class Diagram Development

335

(4)

Method Development and Pseudocode

339

(1)

Inheritance, Overriding, and Polymorphism

340

(1)

Integrating the Object-oriented Application Design with User Interface Design, Database Design, and Network Design

340

(1)

Coordinating the Project

341

(3)

Coordinating Project Teams

342

(1)

Coordinating Information

342

(2)

Summary

344

(1)

Key Terms

344

(1)

Review Questions

344

(1)

Thinking Critically

345

(6)

Experiential Exercises

351

(1)

Case Studies

351

(1)

The Real Estate Multiple Listing Service System (Structured)

351

(1)

The Reliable Pharmaceutical Service System

351

(1)

The Real Estate Multiple Listing Service System (Object-Oriented)

351

(1)

The DownTown Video Rental System

351

(1)

Further Resources

352

(2)

Designing Databases

354

(44)

Nationwide Books: Designing a New Database

355

(1)

Databases and Database Management Systems

356

(2)

Database Models

357

(1)

Relational Databases

358

(14)

Designing Relational Databases

360

(1)

Representing Entities

361

(2)

Representing Relationships

363

(2)

Enforcing Referential Integrity

365

(1)

Evaluating Schema Quality

365

(7)

Object-Oriented Databases

372

(6)

Designing Object Databases

372

(1)

Representing Classes

372

(1)

Representing Relationships

373

(5)

Hybrid Object-Relational Database Design

378

(4)

Classes and Attributes

379

(2)

Relationships

381

(1)

Data Types

382

(2)

Relational DBMS Data Types

383

(1)

Object DBMS Data Types

383

(1)

Distributed Databases

384

(9)

Distributed Database Architectures

385

(5)

The RMO Distributed Database Architecture

390

(3)

Summary

393

(1)

Key Terms

393

(1)

Review Questions

394

(1)

Thinking Critically

395

(1)

Experiential Exercises

395

(1)

Case Studies

396

(1)

The Real Estate Multiple Listing Service System

396

(1)

The State Patrol Ticket Processing System

396

(1)

The Reliable Pharmaceutical Service

396

(1)

Further Resources

396

(2)

Designing Inputs, Outputs, and Controls

398

(34)

Customized Cars Clearinghouse: Moving into Electronic Commerce

399

(1)

Integrity Controls

400

(6)

Objectives of Integrity Controls

400

(1)

System Access Controls

401

(3)

Input Integrity Controls

404

(1)

Output Integrity Controls

405

(1)

Design of System Inputs

406

(12)

Identifying Devices and Mechanisms

407

(2)

Developing the List of Inputs and Data Requirements of Each

409

(8)

Designing and Prototyping Input Forms

417

(1)

Design of System Outputs

418

(9)

Determining the Type of Output

419

(5)

Making a List of Specific Reports Based on the Application Design

424

(2)

Designing and Prototyping Reports

426

(1)

Summary

427

(1)

Key Terms

427

(1)

Review Questions

428

(1)

Thinking Critically

428

(1)

Experiential Exercises

429

(1)

Case Study

429

(2)

All-Shop Superstores

429

(2)

Further Resources

431

(1)

Human-Computer Interaction

432

(44)

Interface Design at Aviation Electronics

433

(1)

The User Interface

434

(10)

Physical Aspects of the User Interface

434

(1)

Perceptual Aspects of the User Interface

435

(1)

Conceptual Aspects of the User Interface

435

(1)

User-Centered Design

435

(1)

Human-Computer Interaction as a Field of Study

436

(2)

Metaphors for Human-Computer Interaction

438

(6)

Interface Design Guidelines

444

(4)

Visibility and Affordance

444

(1)

Eight Golden Rules

444

(4)

Documenting Dialog Designs

448

(7)

Events, Subsystems, and Menu Hierarchy

448

(1)

Dialogs and Storyboards

449

(3)

Dialog Documentation with UML Diagrams

452

(3)

Guidelines for Designing Windows Forms

455

(4)

Form Layout and Formatting

456

(2)

Data Keying and Entry for Standard Windows

458

(1)

Navigation and Support Controls

459

(1)

Data Keying and Entry for the Browser Interface

459

(1)

Help Support

459

(1)

Dialog Design for Rocky Mountain Outfitters

459

(7)

Dialog Design for Web Sites

466

(2)

Summary

468

(1)

Key Terms

469

(1)

Review Questions

469

(1)

Thinking Critically

470

(1)

Experiential Exercises

470

(1)

Case Studies

471

(2)

The 21st Century University System

471

(1)

The DownTown Videos Rental System

472

(1)

The Waiters on Wheels System

472

(1)

The State Patrol Ticket Processing System

473

(1)

Another Alternative for Rocky Mountain Outfitters

473

(1)

Further Resources

473

(3)

PART 4 Implementation and Support

Rapid Application Development and Component Based Development

476

(40)

CDs Direct 2U: Speeding Development of a Customer Support System

477

(1)

Rapid Application Development

478

(2)

Reasons for Slow Development

478

(2)

What Is RAD?

480

(1)

Rapid Development Approaches

480

(10)

The Prototyping Approach to Development

482

(5)

The Spiral Approach to Development

487

(3)

Rapid Development Techniques

490

(8)

Risk Management

490

(4)

Joint Application Design

494

(1)

Tool-Based Development

495

(2)

Software Reuse

497

(1)

Object Frameworks

498

(5)

A Sample Object Framework

498

(2)

Object Framework Types

500

(1)

The Impact of Object Frameworks on Design and Implementation Tasks

501

(1)

Pitfalls to Consider for Object Frameworks

502

(1)

Components

503

(6)

Component Standards and Infrastructure

504

(2)

Components and the Development Life Cycle

506

(3)

Summary

509

(1)

Key Terms

509

(1)

Review Questions

510

(1)

Thinking Critically

510

(2)

Experiential Exercises

512

(1)

Case Study

512

(3)

Further Resources

515

(1)

Packaged Software and Enterprise Resource Planning

516

(32)

Pizza Amore: Revamping Systems to Manage More Information

517

(2)

Packaged Software

519

(4)

The Trend toward Packaged Software

520

(1)

Implementation and Support of Packaged Software

520

(3)

Enterprise Resource Planning

523

(14)

What is ERP?

523

(3)

Why Consider ERP?

526

(2)

Implementing ERP

528

(3)

An ERP System Development Methodology

531

(2)

Special Topics on ERP Development

533

(3)

The Future of ERP

536

(1)

A Closer Look at One ERP Package: SAP R/3

537

(7)

What Is SAP?

537

(3)

Implementing SAP R/3

540

(1)

Using SAP R/3

541

(3)

Summary

544

(1)

Key Terms

544

(1)

Review Questions

545

(1)

Thinking Critically

545

(1)

Experiential Exercises

545

(1)

Case Study

546

(1)

Rayco Products Corporation

546

(1)

Further Resources

547

(1)

Making the System Operational (Implementation, Conversion and Support)

548

(71)

Tri-State Heating Oil: Juggling Priorities to Begin Operation

549

(1)

Program Development

550

(12)

Order of Implementation

551

(5)

Framework Development

556

(1)

Team-Based Program Development

556

(2)

Source Code Control

558

(1)

Versioning

559

(3)

Quality Assurance

562

(8)

Technical Reviews

563

(1)

Testing

564

(6)

Installation

570

(5)

Direct Installation

571

(1)

Parallel Installation

571

(2)

Phased Installation

573

(1)

Personnel Issues

574

(1)

Documentation

575

(4)

System Documentation

575

(2)

User Documentation

577

(2)

Training and User Support

579

(3)

Ongoing Training and User Support

581

(1)

Maintenance

582

(4)

Submitting Change Requests and Error Reports

582

(2)

Implementing a Change

584

(1)

Upgrading Computing Infrastructure

585

(1)

Summary

586

(1)

Key Terms

586

(1)

Review Questions

587

(1)

Thinking Critically

587

(1)

Experiential Exercises

588

(1)

Case Studies

588

(1)

The HudsonBanc Billing System Upgrade

588

(1)

The DownTown Videos Rental System

589

(1)

The Reliable Pharmaceutical Service System

589

(1)

Further Resources

589

(2)

APPENDICES

Appendix A The Responsibilities of a Project Manager

591

(7)

Providing Leadership and Vision

591

(1)

Planning and Organizing the Project

592

(1)

Organizing and Managing the Project Team

593

(1)

Estimating Costs and Developing the Project Budget

594

(1)

Monitoring and Controlling the Project Schedule

595

(1)

Ensuring the Quality of the Final Result

596

(1)

Key Terms

597

(1)

Review Questions

597

(1)

Application Questions

597

(1)

Appendix B Calculating Net Present Value, Payback Period, and Return on Investment

598

(5)

Net Present Value Calculations

598

(2)

Payback Period Calculations

600

(1)

Return on Investment

601

(1)

Key Terms

601

(1)

Review Questions

602

(1)

Thinking Critically

602

(1)

Appendix C Developing a Project Schedule with PERT/CPM Charts

603

(10)

Building PERT/CPM Charts

603

(7)

Creating the RMO Project Schedule with Microsoft Project

610

(1)

Building Gantt Charts

611

(1)

Key Terms

612

(1)

Review Questions

612

(1)

Thinking Critically

612

(1)

Appendix D Presenting the Results to Management

613

(6)

Preparing the Presentation

614

(1)

The Opening

614

(1)

The Agenda

614

(1)

The Body

614

(1)

The Closing

615

(1)

Giving the Presentation

615

(1)

Use of Visual Aids

616

(1)

Questions and Answers

617

(2)

Index

619

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Systems Analysis and Design in a Changing World

Systems Analysis and Design in a Changing World

9780760058794

0760058792

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Systems Analysis and Design in a Changing World

Systems Analysis and Design in a Changing World

9780760058794

0760058792

Summary

Table of Contents

Supplemental Materials

Write a Review

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