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Systems Analysis and Design

by: Shelly,Gary B.

Systems Analysis and Design

by: Shelly,Gary B.

ISBN 13:
9780789568281
ISBN 10:
0789568284
Edition: 4th
Format: Paperback
Copyright: 09/16/2002
Publisher: Cengage Learning
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Summary

This title allows students to do systems analysis and design right from the start. Examples and cases are drawn from actual systems projects that enable students to learn in the context of solving problems, much like the ones they will encounter on the job. A blend of traditional development and current techniques, such as client-server and object-oriented development, graphical user interfaces, and electronic data interchange are provided. The clear writing style makes systems analysis and design easy to understand and the Student Study Tools provides the reinforcement needed.

Preface

Introduction to Systems Analysis and Design

Objectives

(1)

Introduction

(2)

Business Process Modeling

(1)

Business Profiles, Models, and Processes

(1)

Information System Components

(2)

Hardware

(1)

Software

(1)

Data

(1)

Processes

(1)

People

(1)

Business Information Systems

(3)

Categories of Companies

(1)

The Growth of E-Commerce

(1)

Characteristics of Information Systems

(1)

Types of Business Information Systems

(3)

Enterprise Computing Systems

(1)

Transaction Processing Systems

(1)

Business Support Systems

(1)

Knowledge Management Systems

(1)

User Productivity Systems

(1)

Information Systems Integration

(1)

Organizational Structure

(2)

Top Management

(1)

Middle Management

(1)

Lower Management

(1)

Operational Employees

(1)

Systems Development Techniques and Tools

(2)

Modeling

(1)

Prototyping

(1)

Computer-Aided Systems Engineering

(1)

Joint Application Development and Rapid Application Development

(1)

Other Systems Development Tools

(1)

Overview of Systems Development Methodologies

(3)

Structured Analysis

(1)

Object-Oriented Analysis

(1)

Other Development Strategies

(1)

The Systems Development Life Cycle

(3)

Systems Planning

(1)

Systems Analysis

(1)

Systems Design

(1)

Systems Implementation

(1)

Systems Operation and Support

(1)

Systems Development Guidelines

(1)

Information Technology Department

(1)

Application Development

(1)

Systems Support

(1)

User Support

(1)

Database Administration

(1)

Network Administration

(1)

Web Support

(1)

The Systems Analyst Position

(3)

Responsibilities

(1)

Required Skills and Background

(1)

Certification Issues

(1)

Career Opportunities

(1)

Softwear, Limited

(2)

Background

(1)

Organization

(2)

Chapter Summary

(2)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(2)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

Original Kayak Adventures

(2)

SCR Associates

PHASE 1 Systems Planning

Preliminary Investigation

Objectives

(1)

Introduction

(1)

The Importance of Strategic Planning

(2)

Overview of the Strategic Planning Process

(1)

From the Strategic Plan to Business Results

(2)

The Future

(1)

A Framework for Systems Development

(2)

A Business Model Example

(2)

The Role of the IT Department

(1)

Information Systems Projects

(4)

Reasons for Systems Projects

(2)

Factors Affecting Systems Projects

(2)

Systems Request Forms

(1)

Evaluation of Systems Requests

(5)

Systems Review Committee

(1)

Evaluation of Projects

(1)

Overview of Feasibility

(2)

Determining Feasibility

(1)

Criteria Used to Evaluate Systems Requests

(1)

Discretionary and Non-discretionary Projects

(1)

Preliminary Investigation Overview

(1)

Interaction with Managers and Users

(1)

Steps in the Preliminary Investigation

(5)

Step 1: Understanding the Problem or Opportunity

(1)

Step 2: Define the Project Scope and Constraints

(1)

Step 3: Perform Fact-Finding

(1)

Step 4: Determine Feasibility

(1)

Step 5: Estimate Time and Cost to Continue Development

(1)

Step 6: Present Results and Recommendations to Management

(2)

Softwear, Limited

(6)

Request for Information Technology Services

(3)

Organization Charts

(1)

Interviews

(1)

Current Documentation

(2)

Presentation to Management

(1)

Chapter Summary

(2)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Chapter Assignments

(1)

Apply Your Knowledge

(2)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

Pembroke Imports

(1)

G. H. Ames & Company

(1)

SCR Associates

PHASE 2 Systems Analysis

Requirements Modeling

Objectives

(1)

Introduction

(1)

Systems Analysis Phase Overview

(1)

Systems Development Methods

(2)

Joint Application Development

(1)

Modeling Tools and Techniques

(3)

Unified Modeling Language

(2)

Functional Decomposition Diagrams

(1)

System Requirements Checklist

(2)

Outputs

(1)

Inputs

(1)

Processes

(1)

Performance

(1)

Controls

(1)

Scalability and Total Cost of Ownership

(1)

Scalability

(1)

Total Cost of Ownership

(1)

Fact-Finding

(2)

Overview

(1)

Who, What, When, Where, and How?

(1)

Interviews

(5)

Step 1: Determine the People to Interview

(1)

Step 2: Establish Objectives for the Interview

(1)

Step 3: Develop Interview Questions

(1)

Step 4: Prepare for the Interview

(1)

Step 5: Conduct the Interview

(1)

Step 6: Document the Interview

(1)

Step 7: Evaluate the Interview

(1)

Unsuccessful Interviews

(1)

Other Fact-Finding Techniques

(6)

Document Review

(1)

Observation

(1)

Questionnaires and Surveys

(2)

Sampling

(1)

Research

(1)

Interviews vs. Questionnaires

(1)

Documentation

(2)

The Need for Recording the Facts

(1)

Software Tools

(2)

Preview of Data, Process, and Object Modeling

(1)

Softwear, Limited

(14)

Human Resources Department Interview

(6)

Payroll Department Interview

(4)

BIS Interview

(1)

New Developments

(1)

The Revised Project

(3)

Chapter Summary

(2)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(1)

Chapter Assignments

(1)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

Baxter Community College - Part 1

(1)

Baxter Community College - Part 2

(1)

Target Industries

(1)

SCR Associates

Data and Process Modeling

Objectives

(1)

Introduction

(1)

Data Flow Diagrams

(18)

DFD Symbols

(4)

Context Diagrams

(3)

Conventions for DFDs

(1)

Diagram 0

(3)

Lower-Level Diagrams

(4)

Strategies for Developing DFDs

(3)

Data Dictionary

(9)

Documenting the Data Elements

(2)

Documenting the Data Flows

(2)

Documenting the Data Stores

(1)

Documenting the Processes

(1)

Documenting the External Entities

(1)

Documenting the Records

(1)

Data Dictionary Reports

(1)

Process Description Tools

(5)

Modular Design

(1)

Structured English

(1)

Decision Tables

(2)

Decision Trees

(1)

Logical Versus Physical Models

(2)

Sequence of Models

(1)

Four-Model Approach

(1)

Softwear, Limited

(7)

Data Flow Diagrams

(4)

Data Dictionary and Process Descriptions

(3)

Chapter Summary

(3)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(1)

Chapter Assignments

(1)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

SCR Associates

Object Modeling

Objectives

(1)

Introduction

(1)

Object-Oriented Terms and Concepts

(9)

Overview

(1)

Objects

(3)

Attributes

(1)

Methods

(1)

Messages

(2)

Classes

(1)

Relationships Among Objects and Classes

(3)

Dependency

(1)

Association

(1)

Aggregation

(1)

Inheritance

(1)

Object Relationship Diagram

(1)

Object Modeling with the Unified Modeling Language

(11)

Use Case Modeling

(3)

Use Case Diagrams

(1)

Class Diagrams

(2)

Sequence Diagrams

(2)

State Transition Diagrams

(1)

Activity Diagrams

(1)

Case Tools

(1)

Organizing the Object Model

(1)

Softwear, Limited

(7)

Classes

(1)

Use Cases

(4)

Class Diagrams

(1)

Sequence Diagrams

(1)

State Transition Diagram

(1)

Activity Diagram

(1)

Chapter Summary

(2)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(2)

Chapter Assignments

(1)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

SCR Associates

Transition to Systems Design

Objectives

(1)

Introduction

(1)

Evaluating Software Alternatives

(7)

Developing Software In-House

(1)

Purchasing a Software Package

(1)

Customizing Software Packages

(1)

Other Software Alternatives

(3)

Selecting a Software Alternative

(1)

Steps in Evaluating and Purchasing Software Packages

(7)

Step 1: Evaluate the Information System Requirements

(2)

Step 2: Identify Potential Software Vendors

(2)

Step 3: Evaluate Software Package Alternatives

(1)

Step 4: Make the Purchase

(1)

Step 5: Install the Software Package

(1)

Evaluation and Selection Teams

(1)

Completion of Systems Analysis

(1)

System Requirements Document

(1)

Presentation to Management

(1)

Transition to Systems Design

(1)

Systems Design Overview

(1)

The Relationship between Analysis and Design

(1)

Prototyping

(7)

Approaches to Prototyping

(1)

Prototyping Tools

(3)

Limitations of Prototypes

(1)

Other Modeling Tools

(2)

Overview of Systems Design

(4)

Systems Design Objectives

(1)

Systems Design Considerations

(3)

Design Trade-offs

(1)

Designing and Using Codes

(4)

Overview of Codes

(1)

Types of Coding

(2)

Developing a Code

(1)

Softwear, Limited

(1)

Chapter Summary

(2)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(2)

Chapter Assignments

(1)

Case Studies

(1)

New Century Health Clinic

(2)

Ridgeway Company

(1)

Cutting Edge

(1)

SCR Associates

PHASE 3 Systems Design

User Interface, Input, and Output Design

Objectives

(1)

Introduction

(1)

User Interface Design

(10)

Human-Computer Interaction

(1)

User-Centered Design Principles

(1)

User Interface Design Guidelines

(5)

User Interface Controls

(2)

Input Design

(11)

Input and Data Entry Methods

(1)

Input Volume

(1)

Designing Data Entry Screens

(1)

Input Errors

(1)

Source Documents

(5)

Input Control

(1)

Output Design Issues

(3)

Types of Output

(3)

Printed Output

(11)

Types of Reports

(2)

User Involvement

(1)

Report Design Principles

(2)

Report Design Example

(1)

Other Design Issues

(1)

Designing Character-Based Reports

(2)

Printing Volume and Time Requirements

(1)

Output Control and Security

(1)

Softwear, Limited

(8)

Chapter Summary

(3)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(2)

Chapter Assignments

(1)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

Bates Video Club

(1)

SCR Associates

Data Design

Objectives

(1)

Introduction

(1)

Data Design Concepts

(7)

Data Structures

(1)

Overview of File Processing

(1)

Overview of Database Systems

(1)

DBMS Components

(2)

Data Warehousing

(1)

Data Mining

(1)

Data Design Terminology

(4)

Definitions

(1)

Key Fields

(3)

Referential Integrity

(1)

Data Relationships

(6)

Entity-Relationship Diagrams

(2)

Cardinality

(2)

Creating an ERD

(1)

Normalization

(9)

Record Designs

(1)

First Normal Form

(2)

Second Normal Form

(2)

Third Normal Form

(1)

A Normalization Example

(4)

Steps in Database Design

(2)

Database Models

(3)

Hierarchical and Network Databases

(1)

Relational Databases

(2)

Object-Oriented Databases

(1)

Data Storage

(4)

Logical and Physical Records

(1)

Data Storage Formats

(1)

Date Fields

(2)

Data Control

(1)

Softwear, Limited

(2)

Chapter Summary

(4)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(2)

Chapter Assignments

(1)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

Cutting Edge Incorporated

(1)

Fastflight Airlines

(1)

SCR Associates

Application Architecture

Objectives

(1)

Introduction

(1)

Design Checklist

(3)

Enterprise Resource Planning

(1)

Initial Costs and TCO

(1)

Scalability

(1)

Web Integration

(1)

Legacy Interface Requirements

(1)

Security

(1)

Processing Options

(1)

Planning the Architecture

(4)

Servers

(2)

Clients

(2)

Client/Server Architecture

(5)

Overview

(1)

Client/Server Design Styles

(1)

Types of Clients: Fat and Thin

(1)

Client/Server Tiers

(1)

Middleware

(1)

Cost-Benefit Issues

(1)

Client/Server Performance Issues

(1)

Impact of the Internet

(4)

E-Commerce Strategies

(4)

Industry Experience and Trends

(1)

Processing Methods

(3)

Online versus Batch Processing

(1)

Batch Processing

(1)

Combined Online and Batch Processing

(1)

Network Models

(4)

Network Topology

(3)

Network Protocols

(1)

Licensing Issues

(1)

Modeling Application Architecture

(1)

System Management and Support

(6)

Performance Management

(1)

System Security

(2)

Fault Management, Backup, and Disaster Recovery

(3)

Systems Design Completion

(2)

System Design Specification

(1)

User Approval

(1)

Presentations

(1)

Softwear, Limited

(3)

System Architecture

(1)

Planning the System

(1)

Security

(1)

Creating the Database Objects

(1)

Planning the User Interface

(1)

Using Visual Basic and Macros

(1)

Completing the Systems Design Phase

(1)

Chapter Summary

(4)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(2)

Chapter Assignments

(1)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

SCR Associates

PHASE 4 Systems Implementation

Application Development

Objectives

(1)

Introduction

(1)

Quality Assurance

(3)

Software Engineering

(1)

International Organization for Standardization (ISO)

(2)

Overview of Application Development

(1)

Documentation Review

(1)

Structured Application Development

(7)

Structured Charts

(2)

Cohesion and Coupling

(2)

Structure Chart Examples

(1)

Steps in Drawing a Structure Chart

(3)

Other Application Development Tools

(1)

Program Flowcharts

(1)

Pseudocode

(1)

Coding

(1)

Object-Oriented Application Development

(1)

Overview of Object-Oriented Application Development

(1)

Implementation of Object-Oriented Designs

(1)

Testing the Application

(4)

Unit Testing

(1)

Integration Testing

(1)

System Testing

(2)

Documentation

(4)

Program Documentation

(1)

System Documentation

(1)

Operations Documentation

(1)

User Documentation

(3)

Management Approval

(1)

Softwear, Limited

(4)

Mainframe Interface

(1)

ESIP Server

(1)

Completing Application Development

(1)

Chapter Summary

(2)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(2)

Chapter Assignments

(1)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

SCR Associates

Installation and Evaluation

Objectives

(1)

Introduction

(1)

Operational and Test Environments

(1)

Training

(7)

Training Plan

(1)

Vendor Training

(1)

Outside Training Resources

(2)

In-House Training

(4)

Data Conversion

(1)

System Changeover

(3)

Direct Cutover

(1)

Parallel Operation

(1)

Pilot Operation

(1)

Phased Operation

(1)

Post-Implementation Tasks

(3)

Post-implementation Evaluation

(3)

Final Report to Management

(1)

Softwear, Limited

(3)

Chapter Summary

(2)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(2)

Chapter Assignments

(1)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

Over the Line Investments

(2)

SCR Associates

PHASE 5 Systems Operation and Support

Systems Operation and Support

Objectives

(1)

Introduction

(1)

Overview of Systems Support and Maintenance

(1)

User Support Activities

(2)

User Training

(1)

Help Desks

(2)

Maintenance Activities

(5)

Corrective Maintenance

(1)

Adaptive Maintenance

(1)

Perfective Maintenance

(1)

Preventive Maintenance

(1)

Managing Systems Operation and Support

(6)

Maintenance Team

(1)

Managing Maintenance Requests

(2)

Establishing Priorities

(1)

Configuration Management

(1)

Maintenance Releases

(2)

Version Control

(1)

Baselines

(1)

Managing System Performance

(4)

Performance and Workload Measurement

(1)

Capacity Planning

(1)

CASE Tools for Systems Maintenance

(1)

System Obsolescence

(1)

Softwear, Limited

(2)

Chapter Summary

(3)

Key Terms

(1)

Chapter Review

(1)

Discussion Topics

(1)

Apply Your Knowledge

(2)

Chapter Assignments

(1)

Case Studies

(1)

New Century Health Clinic

(1)

Ridgeway Company

(1)

Target Industries

(1)

Gallagher Imports

(1)

SCR Associates

The Systems Analysis Toolkit

Part 1 Communication Tools

Objectives

(1)

Introduction

(1)

Guidelines for Successful Communications

(1)

Written Communications

(3)

E-mail, Memos, and Letters

(1)

Reports

(1)

Oral Communication

(3)

Define the Audience

(1)

Define the Objectives

(1)

Organize the Presentation

(1)

Define Any Technical Terms

(1)

Prepare Presentation Aids

(1)

Practice

(1)

The Presentation

(1)

Toolkit Part 1 Summary

(1)

Toolkit Part 1 Key Terms

(1)

Toolkit Part 1 Review

Part 2 Feasibility and Cost Analysis Tools

Objectives

(1)

Introduction

(1)

Describing Costs and Benefits

(2)

Cost Classifications

(1)

Managing Information Systems Costs and Charges

(1)

Benefit Classifications

(1)

Cost-Benefit Analysis

(10)

Payback Analysis

(3)

Using a Spreadsheet to Compute Payback Analysis

(1)

Return on Investment Analysis

(1)

Using a Spreadsheet to Computer ROI

(1)

Present Value Analysis

(3)

Using a Spreadsheet to Calculate Present Value

(1)

Toolkit Part 2 Summary

(1)

Toolkit Part 2 Key Terms

(1)

Toolkit Part 2 Review

Part 3 Project Management Tools

Objectives

(1)

Introduction

(1)

Project Management

(1)

Project Management Overview

(1)

Management Functions

(1)

Project Planning

(1)

Project Estimating

(3)

Developing Time and Cost Estimates

(1)

Project Scheduling

(7)

Gantt Charts

(1)

PERT/CPM

(5)

Comparing Gantt Charts and PERT/CPM

(1)

Project Monitoring and Controlling

(1)

Project Monitoring and Control

(1)

Project Scheduling

(1)

Project Reporting

(1)

Project Status Meetings

(1)

Project Status Reports

(1)

Project Management Software

(1)

Software Change Control

(3)

Keys to Project Success

(1)

Toolkit Part 3 Summary

(1)

Toolkit Part 3 Key Terms

(1)

Toolkit Part 3 Review

Part 4 Alternative Systems Development Methodologies

Objectives

(1)

Introduction

(1)

Rapid Application Development

(3)

Overview

(1)

RAD Phases and Activities

(1)

RAD Objectives

(1)

RAD Advantages and Disadvantages

(1)

Overview of Microsoft Solutions Framework

(1)

MSF Models

(4)

Risk Management Model

(1)

Team Model

(1)

Process Model

(1)

Other MSF Models

(1)

Microsoft Certification for Solution Architectures

(4)

Toolkit Part 4 Summary

(1)

Toolkit Part 4 Key Terms

(1)

Toolkit Part 4 Review

Index

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Systems Analysis and Design

Systems Analysis and Design

9780789568281

0789568284

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Systems Analysis and Design

Systems Analysis and Design

9780789568281

0789568284

Summary

Table of Contents

Supplemental Materials

Write a Review

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