9780471657484

Supervision in the Hospitality Industry: Applied Human Resources, 5th Edition

  • ISBN 13:

    9780471657484

  • ISBN 10:

    0471657484

  • Edition: 5th
  • Format: Hardcover
  • Copyright: 03/01/2006
  • Publisher: Wiley
  • Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.

Author Biography

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Table of Contents

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