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Strategic Human Resource Management with InfoTrac

by: Mello, Jeffrey A.

Strategic Human Resource Management with InfoTrac

by: Mello, Jeffrey A.

ISBN 13:
9780324290431
ISBN 10:
0324290438
Edition: 2nd
Format: Package
Copyright: 01/06/2005
Publisher: South-Western College Pub
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Summary

Make Human Resources work for you. STRATEGIC HUMAN RESOURCE MANAGEMENT shows you how through its unique system of concept integration. Most Human Resources textbooks give you the theories without showing you the connections to real life. This textbook lets you see both sides of Human Resources: the theory and the application. That way, you'll not only get a great grade in class, you'll be on your way to success after college as well.

PART 1: THE CONTEXT OF STRATEGIC HUMAN RESOURCE MANAGEMENT

An Investment Perspective of Human Resource Management

(42)

Adopting an Investment Perspective

(1)

Managing Employees at United Parcel Service

(1)

Valuation of Assets

(2)

Understanding and Measuring Human Capital

(1)

Measuring Human Assets/Capital at Dow Chemical

(1)

Factors Influencing How ``Investment Oriented'' an Organization Is

(35)

Conclusion

(1)

Critical Thinking

(1)

Experiential Exercises

(1)

Internet Exercises

(1)

Chapter References

(1)

Reading 1.1: The Hidden Leverage of Human Capital

(5)

Jeffrey A. Oxman

Reading 1.2: Seven Common Misconceptions about Human Resource Practices: Research Findings versus Practitioner Beliefs

(11)

Sara L. Rynes

Kenneth G. Brown

Amy E. Colbert

Reading 1.3: Producing Sustainable Competitive Advantage Through the Effective Management of People

(13)

Jeffrey Pfeffer

Challenges in Strategic Human Resource Management

(58)

Impact of Technology

(2)

HR Issues and Challenges Related to Technology

(1)

Telecommuting at Merrill Lynch

(3)

Employee Surveilance and Monitoring

(1)

e-HR

(1)

Ethical Behavior

(1)

Intrapreneurship at Intel

(4)

Workforce Demographic Changes and Diversity

(3)

Generational Diversity

(2)

Diversity at Hasbro

(1)

Diversity at Texas Instruments

(2)

Diversity Initiatives at Intel

(40)

Conclusion

(1)

Critical Thinking

(1)

Experiential Exercises

(1)

Internet Exercises

(1)

Chapter References

(2)

Reading 2.1: Five Challenges to Virtual Team Success: Lessons from Sabre, Inc.

(14)

Bradley L. Kirkman

Benson Rosen

Cristina B. Gibson

Paul E. Tesluk

Simon O. McPherson

Reading 2.2: The Employment Law Impact of the Sarbanes-Oxley Act

(12)

Paul E. Starkman

Reading 2.3: Employee Satisfaction

(9)

Jennifer Schramm

Strategic Management

103

(54)

Models of Strategy

104

(1)

Sarasota Memorial Hospital

105

(1)

The Process of Strategic Management

105

(5)

Mission Statement

105

(1)

Analysis of Environment

106

(1)

Organization Self-Assessment

107

(2)

Establishing Goals and Objectives

109

(1)

Setting Strategy

110

(1)

First Tennessee National Corp.

110

(1)

Corporate Strategies

110

(2)

Business Unit Strategies

112

(45)

Conclusion

114

(1)

Critical Thinking

115

(1)

Experiential Exercises

115

(1)

Internet Exercises

116

(1)

Chapter References

116

(1)

Reading 3.1: Human Resources and the Resource-Based View of the Firm

117

(15)

Patrick M. Wright

Benjamin B. Dunford

Scott A. Snell

Reading 3.2: Distinctive Human Resources Are Firm' Core Competencies

132

(12)

Peter Cappelli

Anne Crocker-Hefter

Reading 3.3: Strategic Human Resources Management: Linking the People with the Strategic Needs of the Business

144

(13)

Randall S. Schuler

The Evolving/Strategic Role of Human Resource Management

157

(50)

Strategic HR verses Traditional HR

159

(1)

HR Roles at Mercantile Bank

160

(3)

Strategic Human Resource Management at Southwest Airlines

163

(3)

Barriers to Strategic HR

166

(3)

Conclusion

168

(1)

Strategic Reorganization of the HR Function at General Motors

169

(1)

Strategic Reorganization of the HR Function at Wells Fargo Bank

169

(38)

Critical Thinking

171

(1)

Experiential Exercises

172

(1)

Internet Exercises

172

(1)

Chapter References

173

(1)

Reading 4.1: Strategic Human Resource Management: An Organisational Learning Perspective

174

(10)

Jesus M. Rodriguez

Patricia Ordonez de Pablos

Reading 4.2: Understanding HRM--Firm Performance Linkages: The Role of the ``Strength'' of the HRM System

184

(17)

David E. Bowen

Cheri Ostroff

Reading 4.3: Culturally Compatible HR Strategies

201

(6)

Robert J. Greene

Human Resource Planning

207

(44)

Human Resource Planning at Drexel Heritage Furnishing

209

(1)

Human Capital Management at the United States Postal Service

210

(1)

Objectives of Human Resource Planning

210

(2)

Types of Planning

212

(4)

Aggregate Planning

212

(3)

Succession Planning

215

(1)

Succession Planning at K. Hovanian Enterprises

216

(2)

Succession Planning at Dole Food

218

(1)

CEO Succession Planning at General Electric

219

(32)

Conclusion

219

(1)

Critical Thinking

220

(1)

Experiential Exercises

221

(1)

Internet Exercises

221

(1)

Chapter References

222

(1)

Reading 5.1: Heirs Unapparent

223

(6)

Robert J. Grossman

Reading 5.2: Designing Succession Systems for New Competitive Realities

229

(7)

Edmund J. Metz

Reading 5.3: If HR Were Really Strategically Proactive: Present and Future Directions in HR's Contribution to Competitive Advantage

236

(15)

Wayne Brockbank

Design and Redesign of Work Systems

251

(46)

Design of Work Systems

252

(2)

What Workers Do

252

(3)

What Workers Need

255

(2)

How Jobs Interface with Other Jobs

257

Job Rotation at General Electric

254

(3)

Redesign of Work Systems

257

(1)

Strategic Work Redesign in Action

258

(1)

Outsourcing and Offshoring

258

(1)

Outsourcing by Federal and State Governments

259

(2)

Mergers and Acquisitions

261

(1)

The Human Side of Creating AOL Time Warner

262

(1)

Teams at Dow Chemical

263

(1)

Understanding Change

263

(1)

Managing Change

264

(33)

Conclusion

265

(1)

Critical Thinking

265

(1)

Experiential Exercises

266

(1)

Internet Exercises

266

(1)

Chapter References

267

(1)

Reading 6.1: Restructuring Teams for the Re-Engineered Organization

268

(9)

Afsaneh Nahavandi

Eileen Aranda

Reading 6.2: Human Resource Management Outsourcing: The Make or Buy Decision

277

(12)

Charles R. Greer

Stuart A. Youngblood

David A. Gray

Reading 6.3: Work Redesign and Performance Management in Times of Downsizing

289

(8)

A.S. Evangelista

Lisa A. Burke

Employment Law

297

(46)

Scope of Laws

298

(1)

Federal Antidiscrimination Laws

299

(2)

Equal Pay Act

299

(1)

Civil Rights Act of 1964

300

(1)

Age Discrimination in Employment Act of 1967

301

(1)

Rehabilitation Act of 1973

301

(1)

Pregnancy Discrimination Act of 1978

302

(1)

Americans with Disabilities Act of 1990

302

(2)

Civil Rights Act of 1991

304

(1)

Family and Medical Leave Act of 1992

304

Racial Discrimination at Coca-Cola

301

(2)

Employees with Disabilities at IBM

303

(2)

Enforcement of Federal Laws Under the EEOC

305

(3)

Executive Orders

308

(1)

Affirmative Action

309

(1)

Sexual Harassment

310

(1)

What Sexual Harassment Is

310

(1)

Problems in Managing Sexual Harassment

311

(2)

Strategy for Managing Sexual Harassment

313

(1)

Complications Abroad

314

Cleaning Up Sexual Harassment at Dial

311

(32)

Conclusion

315

(1)

Critical Thinking

315

(1)

Experiential Exercises

316

(1)

Internet Exercises

316

(1)

Chapter References

317

(1)

Reading 7.1: Responding to the Supreme Court: Employment Practices and the ADA

318

(7)

Michael T. Zugelder

Paul J. Champagne

Reading 7.2: The Dual Loyalty Dilemma for HR Managers Under Title VII Compliance

325

(7)

Jeffrey A. Mello

Reading 7.3: In Defense of Preference

332

(11)

Nathan Glazer

PART 2: IMPLEMENTATION OF STRATEGIC HUMAN RESOURCE MANAGEMENT

Staffing

343

(58)

Recruiting

344

(6)

Temporary Versus Permanent Employees

344

(1)

Internal Versus External Recruiting

345

(2)

When and How Extensively to Recruit

347

(1)

Methods of Recruiting

348

(2)

E-cruiting at Air Products and Chemicals, Inc.

350

(1)

Staffing at St. Peter's Health Care

351

(1)

Outsourced Recruiting at Kellogg

352

(1)

College Recruiting via Internships at Microsoft

353

(1)

Selection

353

(5)

Interviewing

354

(2)

Testing

356

(2)

References

358

(1)

Call-Center Staffing at Capital One

358

(1)

International Assignments

359

(1)

Diversity

360

(41)

Conclusion

360

(1)

Critical Thinking

361

(1)

Experiential Exercises

362

(1)

Internet Exercises

362

(1)

Chapter References

362

(2)

Reading 8.1: Hiring for the Organization, Not the Job

364

(14)

David E. Bowen

Gerald E. Ledford, Jr.

Barry R. Nathan

Reading 8.2: Causes and Consequences of Declining Early Departures from Foreign Assignments

378

(12)

Gary S. Insch

John D. Daniels

Reading 8.3: Designing and Implementing Global Staffing Systems: Part I--Leaders in Global Staffing

390

(11)

Darin Wiechmann

Ann Marie Ryan

Monica Hemingway

Training and Development

401

(42)

New Employee Training at Black and Decker

403

(1)

Boot Camp at MicroStrategy

403

(1)

Benefits of Training and Development

404

(1)

Planning and Strategizing Training

405

(2)

Objectives

406

(1)

Design and Delivery

407

(3)

Evaluation

410

Using Training to Facilitate a Merger at Hewlett-Packard

407

(1)

Computer-Based Training at Qualcomm

408

(1)

E-Learning at EMC Corporation

409

(2)

Integrating Training with Performance Management Systems and Compensation

411

(1)

Strategizing Training and Performance Management at Anheuser-Busch

412

(31)

Conclusion

413

(1)

Critical Thinking

413

(1)

Experiential Exercises

414

(1)

Internet Exercises

414

(1)

Chapter References

414

(1)

Reading 9.1: The Imperative of Developing Global Leaders

415

(8)

Dana Brower

Terry Newell

Peter Ronayne

Reading 9.2: Designing Management Training and Development for Competitive Advantage: Lessons from the Best

423

(12)

Judy D. Olian

Cathy C. Durham

Amy L. Kristof

Kenneth G. Brown

Richard M. Pierce

Linda Kunder

Reading 9.3: The Strategic Training of Employees Model: Balancing Organizational Constraints and Training Content

435

(8)

Dan Wentland

Performance Management and Feedback

443

(50)

Use of the System

445

(2)

Who Evaluates

447

(2)

What to Evaluate

449

(1)

Strategic Performance Management at Continental Airlines

450

(2)

Competency-Based Performance and Development at Capital One

452

(1)

How to Evaluate

452

(2)

Measures of Evaluation

454

(4)

Other Considerations

458

(35)

Why Performance Management Systems Often Fail

458

(2)

Addressing the Shortcomings of Performance Management Systems

460

(1)

Conclusion

460

(1)

Critical Thinking

461

(1)

Experiential Exercises

461

(1)

Internet Exercises

462

(1)

Chapter References

462

(1)

Reading 10.1: Has 360-Degree Feedback Gone Amok?

463

(9)

David A. Waldman

Leanne E. Atwater

David Antonioni

Reading 10.2: Aligning Service Strategy through Super-Measure Management

472

(11)

Ivor Morgan

Jay Rao

Reading 10.3: Strategic Performance Appraisal in Team-Based Organizations: One Size Does Not Fit All

483

(10)

Susanne G. Scott

Walter O. Einstein

Compensation

493

(34)

Equity

495

(7)

Internal Equity

496

(3)

External Equity

499

(2)

Individual Equity

501

(1)

Team-Based Incentive Pay at Children's Hospital Boston

502

(2)

Team-Based Pay at Phelps Dodge

504

(1)

Legal Issues in Compensation

504

(2)

Executive Compensation

506

(21)

Conclusion

507

(1)

Critical Thinking

507

(1)

Experiential Exercises

508

(1)

Internet Exercises

508

(1)

Chapter References

508

(2)

Reading 11.1: Compensating Teams

510

(6)

Perry Pascarella

Reading 11.2: Executive Compensation: Examining an Old Issue from New Perspectives

516

(6)

Parbudyal Singh

Naresh C. Agarwal

Reading 11.3: Pay Strategy for the New Millennium

522

(5)

Edward E. Lawler III

Labor Relations

527

(38)

Why Employees Unionize

530

(1)

The National Labor Relations Act

531

(1)

Behavior during Organizing Campaigns

532

(1)

Collective Bargaining

533

(2)

Failure to Reach Agreement

535

(1)

Unions Today

536

(29)

Conclusion

537

(2)

Critical Thinking

539

(1)

Experiential Exercises

539

(1)

Internet Exercises

539

(1)

Chapter References

540

(1)

Reading 12.1: The Bush NLRB: Can Balance Be Restored?

541

(9)

Heather L. MacDougall

Reading 12.2: A Direct Defense: Using an Employment Practices Compliance Approach to Avoid Employee Lawsuits

550

(9)

Ken Thrasher

Reading 12.3: Embracing the Future: Union Strategies for the 21st Century

559

(6)

Peter Lazes

Jane Savage

Employee Separation

565

(44)

Reductions in Force

566

(2)

Layoffs at Kodak

568

(1)

Turnover

569

(3)

Managing Retention at Sprint PCS

572

(1)

Strategic Retention at United Airlines

572

(1)

Retaining Talent at Intel

573

(1)

Strategic Downsizing at Charles Schwab

574

(1)

Retirement

574

(35)

Conclusion

576

(1)

Critical Thinking

576

(1)

Experiential exercises

577

(1)

Internet Exercises

577

(1)

Chapter References

577

(2)

Reading 13.1: Holding On to High Performers: A Strategic Approach to Retention

579

(7)

Eileen M. Garger

Reading 13.2: Strategies for Responsible Restructuring

586

(12)

Wayne F. Cascio

Reading 13.3: Retirement of Older Workers: Issues and Policies

598

(11)

Naresh C. Agarwal

Michael G. DeGroote

Global Human resource Management

609

(76)

Strategic Global HR at McDonald's

610

(1)

How Global HRM Differs from Domestic HRM

611

(1)

Assessing Culture

612

(3)

Strategic HR Issues in Global Assignments

615

(2)

Expatriate Selection at Kellogg Co.

617

(2)

Repatriation

619

(2)

Repatriation at Colgate-Palmolive

621

(1)

The European Union

621

(52)

Conclusion

622

(1)

Critical Thinking

622

(1)

Experiential Exercises

623

(1)

Internet Exercises

623

(1)

Chapter References

623

(2)

Reading 14.1: Managing the Global Workforce: Challenges and Strategies

625

(14)

Karen Roberts

Ellen Ernst Kossek

Cynthia Ozeki

Reading 14.2: Four Seasons Goes to Paris

639

(20)

Roger Hallowell

David Bowen

Carin-Isabel Knoop

Reading 14.3: Adapting to a Boundaryless World: A Developmental Expatriate Model

659

(14)

Juan I. Sanchez

Paul E. Spector

Gary L. Cooper

PART 3: HARVARD BUSINESS SCHOOL CASES

Chapter 1

Best Buy Co., Inc. (A): An Innovator's Journey

673

(1)

Homestead Technologies: A Start-Up Built to Last

673

(1)

Chapter 2

BRAC

674

(1)

General Mills and the Hawthorne Huddle

674

(1)

Chapter 3

Lockheed Martin: The Employer of Choice Mission

674

(1)

Siemen's Medical Solutions: Strategic Turnaround

675

(1)

Chapter 4

Cirque du Soleil

675

(1)

Strategic Review at Egon Zehnder International

675

(1)

Chapter 5

Developing Professionals: The BCG Way (A)

676

(1)

De La Salle Academy

676

(1)

Chapter 6

Midwest Office Products

677

(1)

Offshoring at Global Information Systems, Inc.

677

(1)

Chapter 7

Lonestar

678

(1)

Women and Power: Stories from Around the Globe

678

(1)

Chapter 8

SG Cowen: New Recruits

678

(1)

JetBlue Airways: Starting from Scratch

678

(1)

Chapter 9

The Federal Reserve Bank of Chicago's Mentoring Program (A)

679

(1)

Microsoft's Vega Project: Developing People and Products

679

(1)

Chapter 10

The Firmwide 360-degree Performance Evaluation Process at Morgan Stanley

680

(1)

AvantGo

680

(1)

Chapter 11

The Excel Charter Academy Middle School

681

(1)

The Ottawa Voyaguers

681

(1)

Chapter 12

Alaska Airlines and Flight 261

682

(1)

Cable Data Systems

682

(1)

Chapter 13

Leaving

683

(1)

Bradley Marquez: Reductions in Force

683

(1)

Chapter 14

Trend Micro (A)

683

(1)

Civil Service Pay in Hong Kong: Policies, System, Structure, and Reform

683

(2)

Subject Index

685

(4)

Name Index

689

(104)

Company Index

793

Amazon no longer offers textbook rentals. We do!

Strategic Human Resource Management with InfoTrac

Strategic Human Resource Management with InfoTrac

9780324290431

0324290438

Summary

Author Biography

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Strategic Human Resource Management with InfoTrac

Strategic Human Resource Management with InfoTrac

9780324290431

0324290438

Summary

Author Biography

Table of Contents

Supplemental Materials

Write a Review

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