Shulman's text introduces a model for the helping process based on an 'interactional' approach, which uses a number of theories and skills to build on the client-helper relationship. By presenting the core processes and skills in the chapters on work with individuals, Shulman shows how common elements exist across stages of helping and across different populations. These processes and skills reappear in the discussions of group, family, and community work. New copies of this text are accompanied by two CD-ROMs: one that illustrates the core skills covered in the text, and another that features video excerpts of an interactive workshop conducted by Larry Shulman.