This book offers the most comprehensive and straightforward coverage of doing qualitative research on the market, now with a new chapter on Action Research.The author's central purpose remains a desire to instruct inexperienced researchers in ways of effectively collecting, organizing, and making sense of qualitative data, while stressing the importance of ethics in research and in taking the time to properly design and think through any research endeavor. After reading this book, fledgling researchers should be able to design, collect, and analyze data and then present their results to the scientific community.