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KEY BENEFIT: This text allows students to apply what theyrs"ve learned to real company challenges and best practices by offering a multitude of problems in the text and integrated case studies on video. KEY TOPICS: Its coverage includes an extensive amount of service applications and firms to give students an in-depth look at operations in the real world. MARKET: For general business students interested in operations management and gaining the fundamental working knowledge of a firm.
Table of Contents
Operations and Productivity
Operations Strategy in a Global Environment
Design of Goods and Services
Statistical Process Control
Human Resources and Job Design
E-Commerce and Operations Management
Material Requirements Planning (MRP) and ERP
Just-in-Time and Lean Production Systems
Maintenance and Reliability
Table of Contents provided by Publisher. All Rights Reserved.