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Organizational Communication

by: Miller, Katherine

Organizational Communication

by: Miller, Katherine

ISBN 13:
9780534561468
ISBN 10:
0534561462
Format: Hardcover
Copyright: 11/01/2002
Publisher: Cengage Learning
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Summary

Katherine Miller's book offers comprehensive coverage of the perspectives and processes important to your understanding of organizational communication -- including current material on the field's burgeoning research and theory. Case studies and other tools help you think critically about what you read and make your own decisions. Book jacket.

PART A FOUNDING APPROACHES

(68)

Classical Approaches

(22)

The Machine Metaphor of Organizing

(2)

Henri Fayol's Theory of Classical Management

(5)

Elements of Management

(1)

Principles of Management

(3)

Summary of Fayol's Theory

(1)

Max Weber's Theory of Bureaucracy

(2)

Frederick Taylor's Theory of Scientific Management

(3)

Impetus for the Theory of Scientific Management

(1)

Components of Scientific Management

(2)

Communication in Classical Approaches

(2)

Content of Communication

(1)

Spotlight on Scholarship

(2)

Direction of Communication Flow

(1)

Channel of Communication

(1)

Style of Communication

(1)

Classical Management in Organizations Today

(2)

Classical Structure in Today's Organizations

(1)

Classical Job Design in Today's Organizations

(1)

Summary

(2)

Case Study: The Creamy Creations Takeover

(2)

Human Relations Approaches

(21)

From Classical Theory to Human Relations: The Hawthorne Studies

(3)

The Illumination Studies

(1)

The Relay Assembly Test Room Studies

(1)

The Interview Program

(1)

The Bank Wiring Room Studies

(1)

Explanations of Findings in the Hawthorne Studies

(1)

Theories of the Human Relations Movement

(8)

Maslow's Hierarchy of Needs Theory

(3)

Herzberg's Motivation-Hygiene Theory

(2)

McGregor's Theory X and Theory Y

(2)

Comparison of the Three Theories

(1)

Spotlight on Scholarship

(1)

Communication in Human Relations Approaches

(3)

Content of Communication

(1)

Direction of Communication Flow

(1)

Channel of Communication

(1)

Style of Communication

(1)

The Human Relations Approach in Organizations Today

(1)

Impact on Managerial Attitudes

(1)

Impact on Job Design

(1)

Summary

(2)

Case Study: Motivation at Healthtime Fitness Club

(2)

Human Resources Approaches

(22)

Impetus for the Human Resources Approach

(4)

Do Human Relations Principles Work?

(2)

Misuse of Human Relations Principles

(2)

Founding Theories of the Human Resources Approach

(5)

Blake and Mouton's Managerial Grid

(1)

Likert's System IV

(2)

Ouchi's Theory Z

(1)

Comparison of the Three Theories

(1)

Communication in Human Resources Organizations

(2)

Content of Communication

(1)

Direction of Communication Flow

(1)

Channel of Communication

(1)

Style of Communication

(1)

Human Resources Organizations Today

(1)

Spotlight on Scholarship

(5)

The ``What'' of Human Resources Programs

(2)

The ``How'' of Human Resources Programs

(3)

Summary

(2)

Case Study: Teamwork at the Marshall's Processing Plant

(2)

PART B CONTEMPORARY APPROACHES

(66)

Systems Approaches

(23)

The Systems Metaphor and Systems Concepts

(5)

Systems Components

(1)

Systems Processes

(2)

System Properties

(1)

Spotlight on Scholarship

(3)

Three Systems Theories

(6)

Cybernetic Systems Theory

(2)

Karl Weick's Theory of Organizing

(2)

``New Science'' Systems Theory

(2)

Methods for Studying Organizational Systems

(4)

Network Analysis

(2)

Modeling Techniques

(2)

Case Analysis

(1)

Summary

(2)

Case Study: Sensemaking after the Acquisition

(2)

Cultural Approaches

(21)

Prescriptive Views of Culture

(3)

Deal and Kennedy's ``Strong Cultures''

(1)

Peters and Waterman's ``Excellent Cultures''

(2)

Alternative Approaches to Culture

(2)

Organizational Cultures Are Complicated

(1)

Organizational Cultures Are Emergent

(1)

Spotlight on Scholarship

100

(3)

Organizational Cultures Are Not Unitary

101

(1)

Organizational Cultures Are Often Ambiguous

102

(1)

Schein's Model of Organizational Culture

103

(7)

A Definition of Culture

103

(1)

A Model of Culture

104

(6)

Methods for Studying Organizational Culture

110

(2)

Summary

112

(1)

Case Study: The Rise and Fall of Enron

113

(2)

Critical Approaches

115

(20)

Critical Approaches

116

(8)

The Pervasiveness of Power

117

(5)

Ideology and Hegemony

122

(1)

Emancipation

123

(1)

Two Critical Approaches in Communication

124

(2)

A Theory of Concertive Control

125

(1)

Spotlight on Scholarship

126

(5)

Feminist Theories of Organizational Communication

128

(3)

Research Methodology in the Critical Approach

131

(1)

Summary

132

(1)

Case Study: Talking Turkey

133

(2)

PART C ENDURING PROCESSES

135

(88)

Assimilation Processes

137

(21)

Models of Organizational Socialization

138

(2)

Phases of Socialization

138

(2)

Spotlight on Scholarship

140

(4)

Content of Socialization

142

(1)

Summary of Socialization Models

143

(1)

Communication Processes During Assimilation

144

(9)

The Employment Interview

144

(3)

Newcomer Information-Seeking Tactics

147

(2)

Role-Development Processes

149

(3)

Organizational Exit

152

(1)

Summary

153

(3)

Case Study: Letters to Delta Chi

156

(2)

Decision-Making Processes

158

(24)

Models of the Decision-Making Process

158

(3)

Rational Models of Decision Making

158

(1)

Alternatives to Rational Models

159

(2)

Descriptive Research on Organizational Decision Making

161

(2)

Small-Group Decision Making

163

(5)

Descriptive Models of Small-Group Decision Making

163

(2)

Effective Small-Group Decision Making

165

(3)

Spotlight on Scholarship

168

(1)

Participation in Decision Making

169

(6)

Effects of Participation in Decision Making

170

(1)

Models of the Participation Process

170

(2)

Participative Applications in Organizations and Workplace Democracy

172

(3)

Summary

175

(4)

Case Study: Too Many Majors

179

(3)

Conflict Management Processes

182

(22)

Conceptualizing the Conflict Process

182

(4)

Defining Conflict

182

(2)

Levels of Organizational Conflict

184

(1)

Phases of Organizational Conflict

184

(2)

Managing Organizational Conflict

186

(7)

Conflict Styles

186

(3)

Bargaining and Negotiation

189

(2)

Third-Party Conflict Resolution

191

(2)

Factors Influencing the Conflict Management Process

193

(2)

Personal Factors

194

(1)

Relational Factors

194

(1)

Spotlight on Scholarship

195

(2)

Cultural Factors

196

(1)

An Alternative View of Conflict

197

(1)

Summary

198

(4)

Case Study: The Problem with Teamwork

202

(2)

Change Processes in Organizations

204

(19)

Organizational Change Processes

205

(3)

Models of Organizational Change

205

(2)

Reactions to Organizational Change

207

(1)

Spotlight on Scholarship

208

(4)

Communication in the Change Process

210

(2)

Individual Change Processes: Feedback

212

(6)

Feedback Contexts

213

(2)

Feedback Dimensions

215

(1)

Effects of Feedback

216

(1)

Seeking Feedback

217

(1)

Summary

218

(3)

Case Study: The Performance Appraisal Meeting

221

(2)

PART D EMERGING PROCESSES

223

(80)

Processes of Emotion in the Workplace

225

(20)

Emotion in the Workplace

226

(4)

Emotion as Part of the Job

226

(2)

Emotion as Part of Workplace Life

228

(2)

Spotlight on Scholarship

230

(1)

Summary

231

(1)

Stress, Burnout, and Social Support in the Workplace

231

(10)

Burnout

232

(1)

Stressors That Lead to Burnout

233

(1)

Outcomes of Burnout

234

(1)

Communication as a Cause of Burnout

235

(3)

Coping with Burnout

238

(3)

Summary

241

(2)

Case Study: After September 11: Emotion in the Workplace

243

(2)

Diversity Management Processes

245

(21)

Women and Minorities in Today's Organizations

246

(5)

Explanation 1: Actual Differences

247

(1)

Explanation 2: Systemic Barriers

248

(2)

Explanation 3: Discrimination

250

(1)

The Multicultural Organization

251

(5)

The Diverse Organization: Opportunities

253

(2)

The Diverse Organization: Challenges

255

(1)

Spotlight on Scholarship

256

(4)

Managing Cultural Diversity

260

(2)

Summary

262

(2)

Case Study: Perspectives on Encouraging Cultural Diversity

264

(2)

Technological Processes

266

(19)

Types of Organizational Communication Technology

267

(3)

Theories of Communication Media Usage

270

(5)

The Media Richness Model

270

(2)

The Social Information Processing Model

272

(2)

The Dual-Capacity Model

274

(1)

Spotlight on Scholarship

275

(1)

Effects of Organizational Communication Technology

276

(4)

Effects on Communication Content

277

(1)

Effects on Communication Patterns

277

(1)

Effects on Communication Outcomes

278

(1)

Effects on Organizational Structure

279

(1)

Summary

280

(3)

Case Study: High-Tech Gardening

283

(2)

The Changing Landscape of Organizations

285

(18)

Communication in the Global Workplace

286

(2)

Spotlight on Scholarship

288

(4)

Effects of Globalization

288

(4)

Communication in an Era of Shifting Identity

292

(2)

Communication in a Service Economy

294

(3)

Communication in the Age of the Disposable Worker

297

(3)

Summary

300

(1)

Case Study: Charting the Changing Nature of Work

301

(2)

References

303

(20)

Author Index

323

(4)

Subject Index

327

Amazon no longer offers textbook rentals. We do!

Organizational Communication

Organizational Communication

9780534561468

0534561462

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Organizational Communication

Organizational Communication

9780534561468

0534561462

Summary

Table of Contents

Supplemental Materials

Write a Review

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