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Organizational Communication Approaches and Processes (with InfoTrac)

by: Miller, Katherine

Organizational Communication Approaches and Processes (with InfoTrac)

by: Miller, Katherine

ISBN 13:
9780534561444
ISBN 10:
0534561446
Format: Hardcover
Copyright: 08/29/2002
Publisher: Wadsworth Publishing
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Summary

Miller's text presents organizational communication from both a communication and managerial perspective. Her writing style and consistent use of examples and case studies results in a text that undergraduates students will find easy to understand.

Section A: FOUNDING APPROACHES
1. Classical Approaches
The Machine Metaphor of Organizing/ Henri Fayol's Theory of Classical Management/ Max Weber's Theory of Bureaucracy/Frederick Taylor's Theory of Scientific Management/ Communication in Classical Approaches/ Classical Management in Organizations Today
2. Human Relations Approaches
From Classical Theory to Human Relations: The Hawthorne Studies/ Theories of the Human Relations Movement/ Communication in Human Relations Approaches/ The Human Relations Approach in Organizations Today
3. Human Resources Approaches
Impetus for the Human Resources Approach/ Founding Theories of the Human Resources Approach/ Communication in Human Resources Organizations/ Human Resources Organizations Today
Section B: CONTEMPORARY APPROACHES
4. Systems Approaches
The Systems Metaphor and Systems Concepts/ Two Systems Theories/ Methods for Studying Organizational Systems
5. Cultural Approaches
Perspective Views of Culture/ Alternative Approaches to Culture/ Schein's Model of Organizational Culture/ Methods for Studying Organizational Culture
6. Critical Approaches
Critical Approaches/ Two Critical Approaches in Communication/ Research Methodology in the Critical Approach
Section C: ENDURING PROCESSES
7. Socialization Processes
Models of Organizational Socialization/ Communication Processes During Assimilation
8. Performance Control Processes
Controlling Performance in Organizational Settings/ Communicative Processes of Performance Control
9. Decision-Making Processes
Models of the Decision-Making Processes/ Descriptive Research on Organizational Decision Making/ Small-Group Decision Making/ Participation in Decision Making
10. Conflict Management Processes
Conceptualizing the Conflict Process/ Managing Organizational Conflict/ Influences on the Conflict Management Process
Section D: EMERGING PROCESSES
11. Stress and Social Support Processes
Basic Terminology and Distinctions/ Communication as a Cause of Burnout/ Communication and Coping with Burnout
12. Diversity Management Processes
Women and Minorities in Today's Organizations/ The Multicultural Organization
13. External Communication Processes
The Organizational Environment/ External Communication Functions/ Organizational Boundary-Spanners
14. Technological Processes
Types of Organizational Communication Technology/ Theories of Communication Media Usage/ Effects of Organizational Communication Technology

Amazon no longer offers textbook rentals. We do!

Organizational Communication Approaches and Processes (with InfoTrac)

Organizational Communication Approaches and Processes (with InfoTrac)

9780534561444

0534561446

Summary

Table of Contents

Supplemental Materials

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