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With its conversational writing style, cutting-edge content, current examples, the three-level integrative model, dialogues, and technological learning tools,Organizational Behaviorremainstheglobal book, used by more readers interested in the topic than any other since 1979. The 11th edition retains all of the best features of the previous editions, yet adds much more: contemporary issues and research have been included into a seamless, whole, and comprehensive tome.Many topics are comprehensively covered, but on the whole, this book is written in a conversational, easy to read style. Topics include: management functions; the social sciences; helping employees balance work and other responsibilities; improving people skills; improving customer service; motivational concepts; communication; power and politics; conflict and negotiation; culture; and stress management.Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills.
Table of Contents
What Is Organizational Behavior?
Foundations of Individual Behavior
Attitudes and Job Satisfaction
Personality and Values
Perception and Individual Decision Making
Motivation: From Concepts to Applications
Emotions and Moods
Foundations of Group Behavior
Understanding Work Teams
Basic Approaches to Leadership
Contemporary Issues in Leadership
Power and Politics
Conflict and Negotiation
The Organization System
Foundations of Organization Structure
Human Resource Policies and Practices
Organizational Change and Stress Management
Research in Organizational Behavior
Careers and Career Management
Table of Contents provided by Publisher. All Rights Reserved.