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The Ninth Edition of Operations Management features the latest concepts and applications while not losing focus on the core concepts that has made this text a market leader. This approachable text supports students in applying concepts and methods by providing solved problems, examples, questions, practice problems, and cases. Students learn by doing, and the Ninth Edition continues to offer more support for 'doing Operations' than any other.A Student DVDRom complete with Excel templates; data files; videos from companies like Honda, United Airlines, McDonalds, Disney, and more; self quizzes; weblinks; and innovative 'screencam tutorials' that show students how to use Excel are included in the package. The DVDRom also features six new segments and expanded editions of additional videos.
Table of Contents
2 Competitiveness, Strategy, and Productivity
4 Product and Service Design
4S Supplement: Reliability
5 Strategic Capacity Planning for Products and Services