Operations Management, Flexible Edition and Lecture Guide and Student CD and DVD Package

ISBN 13:
9780132209298
ISBN 10:
0132209292
Edition: 9th
Format: Package
Copyright: 01/01/2009
Publisher: Prentice Hall
Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

For the core course in Operations Management. Operations Management Flexible Edition 8 th edition delivers the best problems in the industry (ie. examples, solved problems, and homework problems). This innovative package consists of a core textbook, a Student Lecture Guide (for note-taking in class), and a student CD-ROM all packaged together. The Flexible Version contains all the contents and features of their best-selling hardcover text, but packages them in a new, less-expensive, flexible format.

About the Authors

Preface

xvii

PART ONE Introduction to Operations Management

(120)

Operations and Productivity

(20)

Global Company Profile: Hard Rock Cafe

(2)

What Is Operations Management?

(1)

Organizing to Produce Goods and Services

(1)

Why Study OM?

(2)

What Operations Managers Do

(1)

How This Book Is Organized

(1)

The Heritage of Operations Management

(2)

Operations in the Service Sector

(3)

Differences between Goods and Services

(1)

Growth of Services

(1)

Service Pay

(1)

Exciting New Trends in Operations Management

(1)

The Productivity Challenge

(5)

Productivity Measurement

(2)

Productivity Variables

(1)

Productivity and the Service Sector

(1)

Ethics and Social Responsibility

(3)

Summary

(1)

Key Terms

(1)

Solved Problems

(1)

Internet and Student CD-ROM Exercises

(1)

Additional Case Study

(1)

Operations Strategy in a Global Environment

(24)

Global Company Profile: Boeing

(2)

A Global View of Operations

(3)

Cultural and Ethical Issues

(1)

Developing Missions and Strategies

(2)

Mission

(1)

Strategy

(1)

Achieving Competitive Advantage Through Operations

(3)

Competing on Differentiation

(1)

Competing on Cost

(1)

Competing on Response

(1)

Ten Strategic OM Decisions

(3)

Issues in Operations Strategy

(2)

Research

(1)

Preconditions

(1)

Dynamics

(1)

Strategy Development and Implementation

(2)

Identify Critical Success Factors

(1)

Build and Staff the Organization

(1)

Integrate OM with Other Activities

(1)

Global Operations Strategy Options

(6)

International Strategy

(1)

Multidomestic Strategy

(1)

Global Strategy

(1)

Transnational Strategy

(1)

Summary

(1)

Key Terms

(1)

Solved Problem

(1)

Internet and Student CD-ROM Exercises

(1)

Additional Case Studies

(1)

Project Management

(36)

Global Company Profile: Bechtel Group

(2)

The Importance of Project Management

(1)

Project Planning

(3)

The Project Manager

(1)

Work Breakdown Structure

(1)

Project Scheduling

(1)

Project Controlling

(1)

Project Management Techniques: PERT and CPM

(4)

The Framework of PERT and CPM

(1)

Network Diagrams and Approaches

(2)

Activity-on-Node Example

(2)

Activity-on-Arrow Example

(1)

Determining the Project Schedule

(5)

Forward Pass

(2)

Backward Pass

(1)

Calculating Slack Time and Identifying the Critical Path(s)

(1)

Variability in Activity Times

(5)

Three Time Estimates in PERT

(2)

Probability of Project Completion

(2)

Cost-Time Trade-Offs and Project Crashing

(3)

A Critique of PERT and CPM

(1)

Using Microsoft Project to Manage Projects

(10)

Creating a Project Schedule Using MS Project

(3)

Tracking Progress and Managing Costs Using MS Project

(1)

Summary

(1)

Key Terms

(1)

Using Software to Solve Project Management Problems

(1)

Solved Problems

(4)

Internet and Student CD-ROM Exercises

(1)

Additional Case Studies

(1)

Forecasting

(40)

Global Company Profile: Tupperware Corporation

(2)

What Is Forecasting?

(1)

Forecasting Time Horizons

(1)

The Influence of Product Life Cycle

(1)

Types of Forecasts

(1)

The Strategic Importance of Forecasting

(1)

Human Resources

(1)

Capacity

(1)

Supply-Chain Management

(1)

Seven Steps in the Forecasting System

(1)

Forecasting Approaches

(1)

Overview of Qualitative Methods

(1)

Overview of Quantitative Methods

(1)

Time-Series Forecasting

(18)

Decomposition of a Time Series

(1)

Naive Approach

(1)

Moving Averages

(1)

Exponential Smoothing

(2)

Measuring Forecast Error

(3)

Exponential Smoothing with Trend Adjustment

(3)

Trend Projections

(2)

Seasonal Variations in Data

100

(5)

Cyclical Variations in Data

105

(1)

Associative Forecasting Methods: Regression and Correlation Analysis

105

(5)

Using Regression Analysis to Forecast

105

(2)

Standard Error of the Estimate

107

(1)

Correlation Coefficients for Regression Lines

108

(1)

Multiple-Regression Analysis

109

(1)

Monitoring and Controlling Forecasts

110

(2)

Adaptive Smoothing

112

(1)

Focus Forecasting

112

(1)

Forecasting in the Service Sector

112

(9)

Summary

113

(2)

Key Terms

115

(1)

Using Software in Forecasting

115

(1)

Solved Problems

116

(2)

Internet and Student CD-ROM Exercises

118

(1)

Additional Case Studies

119

(2)

PART TWO Designing Operations

121

(54)

Design of Goods and Services

121

(32)

Global Company Profile: Regal Marine

122

(2)

Goods and Services Selection

124

(2)

Product Strategy Options Support Competitive Advantage

124

(1)

Product Life Cycles

125

(1)

Life Cycle and Strategy

126

(1)

Product-by-Value Analysis

126

(1)

Generating New Products

126

(2)

New Product Opportunities

127

(1)

Importance of New Products

128

(1)

Product Development

128

(5)

Product Development System

128

(1)

Quality Function Deployment (QFD)

129

(2)

Organizing for Product Development

131

(1)

Manufacturability and Value Engineering

132

(1)

Issues for Product Design

133

(5)

Robust Design

133

(1)

Modular Design

133

(1)

Computer-Aided Design (CAD)

133

(1)

Computer-Aided Manufacturing (CAM)

134

(1)

Virtual Reality Technology

135

(1)

Value Analysis

135

(1)

Ethics and Environmentally Friendly Designs

135

(3)

Time-Based Competition

138

(2)

Purchasing Technology by Acquiring a Firm

139

(1)

Joint Ventures

139

(1)

Alliances

139

(1)

Defining the Product

140

(2)

Make-or-Buy Decisions

141

(1)

Group Technology

142

(1)

Documents for Production

142

(2)

Product Life-Cycle Management (PLM)

143

(1)

Service Design

144

(3)

Documents for Services

146

(1)

Application of Decision Trees to Product Design

147

(1)

Transition to Production

148

(5)

Summary

149

(1)

Key Terms

149

(1)

Solved Problem

149

(1)

Internet and Student CD-ROM Exercises

150

(1)

Additional Case Studies

151

(2)

Managing Quality

153

(22)

Global Company Profile: Arnold Palmer Hospital

154

(2)

Quality and Strategy

156

(1)

Defining Quality

156

(3)

Implications of Quality

157

(1)

Malcolm Baldrige National Quality Award

157

(1)

Cost of Quality (COQ)

158

(1)

Ethics and Quality Management

158

(1)

International Quality Standards

159

(1)

ISO 9000

159

(1)

ISO 14000

160

(1)

Total Quality Management

160

(5)

Continuous Improvement

160

(1)

Six Sigma

161

(1)

Employee Empowerment

161

(1)

Benchmarking

162

(1)

Just-in-Time (JIT)

163

(1)

Taguchi Concepts

164

(1)

Knowledge of TQM Tools

165

(1)

Tools of TQM

165

(3)

Check Sheets

165

(1)

Scatter Diagrams

166

(1)

Cause-and-Effect Diagrams

166

(1)

Pareto Charts

167

(1)

Flowcharts

167

(1)

Histograms

168

(1)

Statistical Process Control (SPC)

168

(1)

The Role of Inspection

168

(3)

When and Where to Inspect

169

(1)

Source Inspection

169

(1)

Service Industry Inspection

170

(1)

Inspection of Attributes versus Variables

170

(1)

TQM in Services

171

(4)

Summary

173

(1)

Key Terms

173

(1)

Internet and Student CD-ROM Exercises

173

(1)

Additional Case Studies

174

(1)

Supplement 6: Statistical Process Control

175

(52)

Statistical Process Control (SPC)

176

(13)

Control Charts for Variables

178

(1)

The Central Limit Theorem

179

(1)

Setting Mean Chart Limits (x-Charts)

180

(2)

Setting Range Chart Limits (R-Charts)

182

(1)

Using Mean and Range Charts

182

(2)

Control Charts for Attributes

184

(3)

Managerial Issues and Control Charts

187

(2)

Process Capability

189

(2)

Process Capability Ratio (Cp)

189

(1)

Process Capability Index (Cpk)

190

(1)

Acceptance Sampling

191

(8)

Operating Characteristic Curve

191

(1)

Average Outgoing Quality

192

(2)

Summary

194

(1)

Key Terms

194

(1)

Using Software for SPC

194

(2)

Solved Problems

196

(1)

Internet and Student CD-ROM Exercises

197

(1)

Additional Case Studies

197

(2)

Process Strategy

199

(28)

Global Company Profile: Dell Computer Corp.

200

(2)

Four Process Strategies

202

(9)

Process Focus

202

(2)

Repetitive Focus

204

(1)

Product Focus

205

(1)

Mass Customization Focus

206

(2)

Comparison of Process Choices

208

(3)

Process Analysis and Design

211

(3)

Flow Diagrams

211

(1)

Time-Function Mapping

212

(1)

Value-Stream Mapping

212

(1)

Process Charts

212

(1)

Service Blueprinting

213

(1)

Service Process Design

214

(3)

Customer Interaction and Process Design

215

(1)

More Opportunities to Improve Service Processes

216

(1)

Selection of Equipment and Technology

217

(1)

Production Technology

217

(4)

Machine Technology

217

(1)

Automatic Identification System (AIS)

218

(1)

Process Control

218

(1)

Vision Systems

219

(1)

Robots

219

(1)

Automated Storage and Retrieval System (ASRS)

219

(1)

Automated Guided Vehicle (AGV)

220

(1)

Flexible Manufacturing System (FMS)

220

(1)

Computer-Integrated Manufacturing (CIM)

220

(1)

Technology in Services

221

(1)

Process Redesign

222

(1)

Ethics and Environmentally Friendly Processes

223

(4)

Summary

225

(1)

Key Terms

225

(1)

Solved Problem

225

(1)

Internet and Student CD-ROM Exercises

225

(1)

Additional Case Studies

226

(1)

Supplement 7: Capacity Planning

227

(92)

Capacity

228

(4)

Design and Effective Capacity

229

(1)

Capacity and Strategy

230

(1)

Capacity Considerations

230

(1)

Managing Demand

231

(1)

Capacity Planning

232

(1)

Break-Even Analysis

233

(4)

Single-Product Case

235

(1)

Multiproduct Case

235

(2)

Applying Decision Trees to Capacity Decisions

237

(1)

Applying Investment Analysis to Strategy-Driven Investments

238

(7)

Investment, Variable Cost, and Cash Flow

238

(1)

Net Present Value

238

(3)

Summary

241

(1)

Key Terms

242

(1)

Using Software for Break-Even Analysis

242

(1)

Solved Problems

243

(1)

Internet and Student CD-ROM Exercises

244

(1)

Additional Case Studies

244

(1)

Location Strategies

245

(22)

Global Company Profile: Federal Express

246

(2)

The Strategic Importance of Location

248

(1)

Factors that Affect Location Decisions

249

(4)

Labor Productivity

250

(1)

Exchange Rates and Currency Risk

250

(1)

Costs

251

(1)

Attitudes

252

(1)

Proximity to Markets

252

(1)

Proximity to Suppliers

252

(1)

Proximity to Competitors (Clustering)

252

(1)

Methods of Evaluating Location Alternatives

253

(5)

The Factor-Rating Method

253

(1)

Locational Break-Even Analysis

254

(1)

Center-of-Gravity Method

255

(2)

Transportation Model

257

(1)

Service Location Strategy

258

(9)

How Hotel Chains Select Sites

258

(2)

The Telemarketing Industry

260

(1)

Geographic Information Systems

260

(1)

Summary

261

(1)

Key Terms

262

(1)

Using Software to Solve Location Problems

262

(1)

Solved Problems

263

(1)

Internet and Student CD-ROM Exercises

264

(1)

Additional Case Studies

265

(2)

Layout Strategy

267

(30)

Global Company Profile: McDonald's

268

(2)

The Strategic Importance of Layout Decisions

270

(1)

Types of Layout

270

(1)

Office Layout

271

(1)

Retail Layout

272

(2)

Servicescapes

273

(1)

Warehousing and Storage Layouts

274

(2)

Cross-Docking

274

(1)

Random Stocking

275

(1)

Customizing

275

(1)

Fixed-Position Layout

276

(1)

Process-Oriented Layout

277

(5)

Computer Software for Process-Oriented Layouts

281

(1)

Work Cells

282

(4)

Requirements of Work Cells

282

(2)

Staffing and Balancing Work Cells

284

(1)

The Focused Work Center and the Focused Factory

285

(1)

Repetitive and Product-Oriented Layout

286

(11)

Assembly-Line Balancing

287

(4)

Summary

291

(1)

Key Terms

291

(1)

Using Software to Solve Layout Problems

292

(1)

Solved Problems

293

(3)

Internet and Student CD-ROM Exercises

296

(1)

Additional Case Studies

296

(1)

Human Resources and Job Design

297

(22)

Global Company Profile: Southwest Airlines

298

(2)

Human Resource Strategy for Competitive Advantage

300

(1)

Constraints on Human Resource Strategy

300

(1)

Labor Planning

301

(1)

Employment-Stability Policies

301

(1)

Work Schedules

301

(1)

Job Classifications and Work Rules

302

(1)

Job Design

302

(10)

Labor Specialization

302

(1)

Job Expansion

303

(1)

Psychological Components of Job Design

304

(1)

Self-Directed Teams

305

(1)

Motivation and Incentive Systems

306

(1)

Ergonomics and Work Methods

307

(5)

The Visual Workplace

312

(2)

Ethics and The Work Environment

314

(1)

Labor Standards

314

(5)

Summary

314

(1)

Key Terms

315

(1)

Solved Problem

315

(2)

Internet and Student CD-ROM Exercises

317

(1)

Additional Case Studies

317

(2)

Supplement 10: Work Measurement

319

(14)

Labor Standards and Work Measurement

320

(1)

Historical Experience

321

(1)

Time Studies

321

(4)

Predetermined Time Standards

325

(2)

Work Sampling

327

(6)

Summary

330

(1)

Key Terms

330

(1)

Solved Problems

330

(2)

Internet and Student CD-ROM Exercises

332

(1)

Additional Case Studies

332

(1)

PART THREE Managing Operations

333

(24)

Supply-Chain Management

333

(24)

Global Company Profile: Volkswagen

334

(2)

The Strategic Importance of the Supply Chain

336

(2)

Global Supply-Chain Issues

337

(1)

Supply-Chain Economics

338

(1)

Make-or-Buy Decisions

338

(1)

Outsourcing

339

(2)

Ethics in the Supply Chain

341

(1)

Supply-Chain Strategies

342

(3)

Many Suppliers

342

(1)

Few Suppliers

342

(1)

Vertical Integration

342

(2)

Keiretsu Networks

344

(1)

Virtual Companies

344

(1)

Managing the Supply Chain

345

(4)

Issues in an Integrated Supply Chain

345

(2)

Opportunities in an Integrated Supply Chain

347

(2)

Internet Purchasing

349

(1)

Vendor Selection

350

(2)

Vendor Evaluation

350

(1)

Vendor Development

351

(1)

Negotiations

351

(1)

Logistics Management

352

(2)

Distribution Systems

352

(2)

Cost of Shipping Alternatives

354

(1)

Logistics, Security, and JIT

354

(1)

Benchmarking Supply-Chain Management

354

(3)

Summary

355

(1)

Key Terms

355

(1)

Internet and Student CD-ROM Exercises

355

(1)

Additional Case Studies

356

(1)

Supplement 11: E-Commerce and Operations Management

357

The Internet

358

(1)

Electronic Commerce

359

(1)

E-Commerce Definitions

360

(1)

Economics of E-Commerce

360

(1)

Product Design

361

(1)

Collaborative Project Management

362

(1)

E-Procurement

362

(2)

Online Catalogs

362

(1)

RFQs and Bid Packaging

363

(1)

Internet Outsourcing

363

(1)

Online Auctions

364

(1)

Inventory Tracking

364

(1)

Inventory Reduction

365

(1)

Warehousing for E-Commerce

365

(1)

Just-in-Time Delivery for E-Commerce

366

(1)

Scheduling and Logistics Improvements

366

(3)

Coordinated Pickup and Delivery

366

(1)

Logistics Cost Reduction

367

(1)

Summary

367

(1)

Key Terms

367

(1)

Internet and Student CD-ROM Exercises

367

(1)

Additional Case Studies

367

(2)

Inventory Management

369

(32)

Global Company Profile: Amazon.com

370

(2)

Functions of Inventory

372

(1)

Types of Inventory

372

(1)

Inventory Management

373

(3)

ABC Analysis

373

(1)

Record Accuracy

374

(1)

Cycle Counting

375

(1)

Control of Service Inventories

376

(1)

Inventory Models

376

(1)

Independent versus Dependent Demand

376

(1)

Holding, Ordering, and Setup Costs

377

(1)

Inventory Models for Independent Demand

377

(11)

The Basic Economic Order Quantity (EOQ) Model

378

(1)

Minimizing Costs

378

(4)

Reorder Points

382

(1)

Production Order Quantity Model

383

(3)

Quantity Discount Models

386

(2)

Probabilistic Models and Safety Stock

388

(5)

Other Probabilistic Models

391

(2)

Fixed-Period (P) Systems

393

(8)

Summary

394

(1)

Key Terms

395

(1)

Using Software to Solve Inventory Problems

396

(1)

Solved Problems

397

(2)

Internet and Student CD-ROM Exercises

399

(1)

Additional Case Studies

400

(1)

Aggregate Planning

401

(26)

Global Company Profile: Anheuser-Busch

402

(2)

The Planning Process

404

(1)

The Nature of Aggregate Planning

404

(2)

Aggregate Planning Strategies

406

(4)

Capacity Options

406

(1)

Demand Options

407

(2)

Mixing Options to Develop a Plan

409

(1)

Methods for Aggregate Planning

410

(6)

Graphical and Charting Methods

410

(3)

Mathematical Approaches to Planning

413

(3)

Comparison of Aggregate Planning Methods

416

(1)

Aggregate Planning in Services

416

(2)

Restaurants

417

(1)

Hospitals

417

(1)

National Chains of Small Service Firms

417

(1)

Miscellaneous Services

417

(1)

Airline Industry

418

(1)

Yield Management

418

(9)

Summary

421

(1)

Key Terms

421

(1)

Using Software for Aggregate Planning

421

(1)

Solved Problems

422

(2)

Internet and Student CD-ROM Exercises

424

(1)

Additional Case Studies

425

(2)

Material Requirements Planning (MRP) and ERP

427

Global Company Profile: Collins Industries

428

(2)

Dependent Inventory Model Requirements

430

Master Production Schedule

430

Appendices

(1)

Indices

(1)

Photo Credits

Operations Management, Flexible Edition and Lecture Guide and Student CD and DVD Package

9780132209298

0132209292

Summary

Table of Contents

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Operations Management, Flexible Edition and Lecture Guide and Student CD and DVD Package

9780132209298

0132209292

Summary

Table of Contents

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