Operations Management : Contemporary Concepts and Cases

Part I: Introduction

1. The Operations Function

2. Operations Strategy

3. Product Design

Part II: Process Design

4. Process Selection

5. Service Process Design

6. Choice of Technology

7. Process-Flow Analysis

Part III: Quality

8. Managing Quality

9. Quality Control and Improvement

Part IV: Capacity and Scheduling

10. Supply Chain Management

11. Forecasting

12. Facilities and Aggregate Planning

13. Scheduling Operations

14. Project Scheduling

Part V: Inventory

15. Independent- Demand Inventory

16. Materials Requirement Planning

17. Just-in-Time Systems

Part VI: Case Studies

Introduction

Shipper Manufacturing Company

FHE, Inc.

Process

Eastern Gear, Inc.

National Bicycle Industrial Company

PlasTech, Inc.

Field Service Division of DMI

Quality

Bayfield Mud Company

Hank Kolb, Director, Quality Assurance

Federal Express

The Thawed Hungarian Catfish

Capacity and Scheduling

Merriwell Bag Company

Lawn King, Inc.

World Industrial Abrasives

Sport Obermeyer, LTD

P.M. Parts Division

Inventory

Consolidated Electric

Southern Toro Distributor.Inc.

U.S. Stroller

Toys Plus, Inc.