1. Introduction to the Field

2. Operations Strategy and Competitiveness /TN2. Learning Curves

3. Project Management

Section TwoProduct Design and Process Selection

4. Process Analysis /TN4. Job Design and Work Measurement

5. Product Design and Process SelectionManufacturing TN5. Facility Layout

6. Product Design and Process SelectionServices /TN6. Waiting Line Management

7. Quality Management /TN7. Process Capability & Statistical Quality Control

8. Operations Consulting and Reengineering

Section ThreeSupply Chain Design

9. Supply Chain Strategy

10. Strategic Capacity Management TN10. Facility Location

11. Just-in-Time and Lean Systems

Section FourPlanning and Controlling the Supply Chain Managerial Briefing 12Enterprise Resource Planning Systems

12. Forecasting and Demand Management

13. Aggregate Sales and Operations Planning

14. Inventory Control

15. Material Requirements Planning

16. Operations Scheduling TN16. Simulation

17. Synchronous Manufacturing and Theory of Constraints

SUPPLEMENTS

A Linear Programming with the Excel Solver

B Financial Analysis

C Operations Technology

APPENDICES

A Answers to Selected Problems

B Uniformly Distributed Random Digits

C Normally Distributed Random Digits

D Areas of the Standard Normal Distribution

E Areas of the Cumulative Standard Normal Distribution

F Negative Exponential Distribution: Value of eX

G Interest Tables

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