Part I. Introduction to Operations Management

1. Operations and Productivity

2. Operations Strategy in a Global Environment

3. Project Management

4. Forecasting

Part II. Designing Operations

5. Design of Goods and Services

S5. Sustainability in the Supply Chain

6. Managing Quality

S6. Statistical Process Control

7. Process Strategy

Capacity and Constraint Management

8. Location Strategies

9. Layout Strategies

10. Human Resources, Job Design, and Work Measurement

Part III. Managing Operations

11. Supply-Chain Management

S11. Supply-Chain Analytics

12. Inventory Management

13. Aggregate Planning and S&OP

14. Material Requirements Planning (MRP) and ERP

15. Short-Term Scheduling

16. Just-in-Time, TPS, and Lean Operations

17. Maintenance and Reliability

Part IV. Business Analytic Modules

A. Decision-Making Tools

B. Linear Programming

C. Transportation Models

D. Waiting-Line Models

E. Learning Curves

F. Simulation

Online Tutorials

1. Statistical Tools for Managers

2. Acceptance Sampling

3. The Simplex Method of Linear Programming

4. The MODI and VAM Methods of Solving Transportation Problems

5. Vehicle Routing and Scheduling

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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.