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Management Information Systems

by: Oz,Effy

Management Information Systems

by: Oz,Effy

ISBN 13:
9780619213220
ISBN 10:
0619213221
Edition: CD
Format: Hardcover
Copyright: 08/16/2004
Publisher: Cengage Learning
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Summary

This text has been revised to provide more current real business examples, expanded coverage of the Internet and data communications, more end-of-chapter activities, and five part case (w/Videos).

PART ONE THE INFORMATION AGE

(110)

Case I: Eats2Go

(5)

Business Information Systems: An Overview

(32)

Eats2Go: Business Systems and Information

(1)

Information Systems

(1)

Data, Information, and Systems

(5)

Data vs. Information

(1)

Data Manipulation

(1)

Generating Information

(1)

Information in Context

(1)

What is a System?

(2)

Information and Managers

(1)

Why You Should...Be Well Versed in Information Systems

(4)

The Benefits of Human-Computer Synergy

(1)

Information Systems in Organizations

(2)

The Four Stages of Processing

(1)

Ethical & Societal Issues: The Not-so-bright Side

(3)

Computer Equipment for Information Systems

(1)

ISs: From Recording Transactions to Providing Expertise

(2)

Transaction Processing Systems

(1)

Management Information Systems

(2)

Information Systems in Business

(3)

Information Systems in Functional Business Areas

(1)

Information Systems in Different Business Sectors

(2)

Shared Data Resources

(2)

E-commerce

(1)

Why Study Information Systems?

(2)

Degrees in IS

(1)

Information Systems Careers

(1)

Summary

(2)

Eats2Go Revisited

(1)

Key Terms

(1)

Review Questions

(1)

Discussion Ques1tions

(1)

Applying Concepts

(1)

Hands-on Activities

(1)

Team Activities

(1)

From Ideas to Application: Real Cases

(2)

Strategic Uses of Information Systems

(34)

Eats2Go: Using Information Strategically

(1)

Strategy and Strategic Moves

(1)

Achieving a Competitive Advantage

(6)

Initiative #1: Reduce Costs

(1)

Initiative #2: Raise Barriers to Market Entrants

(1)

Initiative #3: Establish High Switching Costs

(1)

Initiative #4: Create New Products or Services

(2)

Initiative #5: Differentiate Products or Services

(1)

Initiative #6: Enhance Products or Services

(1)

Why You Should...Understand the Notion of Strategic Information Systems

(4)

Initiative #7: Establish Alliances

(3)

Initiative #8: Lock in Suppliers or Buyers

(1)

Creating and Maintaining Strategic Information Systems

(3)

Creating an SIS

(2)

Reengineering and Organizational Change

(1)

Competitive Advantage as a Moving Target

(1)

Jetblue: A Success Story

(3)

Massive Automation

(1)

Away from Tradition

(1)

Enhanced Service

(1)

Impressive Performance

(1)

Late Mover Advantage

(1)

Ford on the Web: A Failure Story

(2)

The Ideas

(1)

Hitting the Wall

(1)

The Retreat

(1)

Success and Failure on the Web

(1)

Ethical & Societal Issues: The Power of Information

(2)

The Bleeding Edge

(1)

Summary

(2)

Eats2Go Revisited

(1)

Key Terms

(1)

Review Questions

(1)

Discussion Questions

(1)

Applying Concepts

(1)

Hands-on Activities

(1)

Team Activities

(1)

From Ideas to Application: Real Cases

(3)

Information Systems in Business Functions

(39)

Eats2Go: Continued Growth and Specialization

(1)

Effectiveness and Efficiency

(3)

Accounting

(1)

Why You Should...Know about ISs in Different Business Functions

(1)

Finance

(2)

Cash Management

(1)

Investment Analysis and Service

(1)

Engineering

(2)

Manufacturing and Inventory Control

(3)

Materials Requirement Planning

(1)

Manufacturing Resource Planning

(1)

Manufacturing Execution Systems

(1)

Monitoring and Control

(1)

Marketing, Sales, and Customer Service

(4)

Market Research

(1)

Targeted Marketing

(1)

The Internet as a Marketing and Selling Medium

(1)

Ethical & Societal Issues: Consumer Privacy

(2)

Sales Force Automation

(1)

Customer Relationship Management

(1)

Human Resources

(4)

Employee Record Management

(1)

Promotion and Recruitment

(1)

Training

(1)

Evaluation

(1)

Compensation and Benefits Management

(1)

Enterprise Resource Planning

(2)

Groupware and Collaborative Work

(3)

Document Control

(1)

Collaborative Projects

(1)

Brainstorming

100

(1)

Summary

101

(2)

Eats2Go Revisited

103

(1)

Key Terms

103

(1)

Review Questions

104

(1)

Discussion Questions

104

(1)

Applying Concepts

105

(1)

Hands-on Activity

105

(1)

Team Activities

105

(1)

From Ideas to Application: Real Cases

106

(5)

PART TWO INFORMATION TECHNOLOGY

111

(246)

Case II: QuickBiz Messengers

111

(5)

Information Technology in Business: Hardware

116

(50)

QuickBiz Messengers: Hardware Streamlines Processes

117

(1)

The Central Tool of Modern Information Systems

118

(2)

Hardware Components

119

(1)

How Computers Communicate: Bits and Bytes

120

(3)

Encoding Schemes

121

(1)

Understanding Computer Processing

121

(2)

Classification of Computers

123

(4)

Supercomputers

123

(1)

Mainframe Computers

124

(1)

Midrange Computers

124

(1)

Microcomputers

124

(1)

Computers on the Go: Notebook, Handheld, and Tablet Computers

125

(1)

Internet Appliances

126

(1)

Business Evolves with Computing

127

(2)

From Mainframe to PC: Networking Businesses

127

(1)

Trends in Computing

127

(2)

A Peek Inside the Computer

129

(5)

The Central Processing Unit

130

(3)

Memory

133

(1)

Why You Should...Understand Some Technical Details

134

(2)

Computer Power

135

(1)

Input Devices

136

(5)

Keyboard

136

(1)

Mouse, Trackball, and Trackpad

137

(1)

Touch Screen

137

(1)

Source Data Input Devices

137

(2)

Imaging

139

(1)

Speech Recognition

139

(2)

Output Devices

141

(1)

Soft-Copy Output Devices

141

(1)

Ethical & Societal Issues: Computers May Be Hazardous to Your Health

142

(3)

Hard-Copy Output Devices

145

(1)

External Storage Media

145

(8)

Modes of Access

146

(1)

Magnetic Tapes

147

(1)

Magnetic Disks

147

(2)

Optical Discs

149

(1)

Optical Tape

150

(1)

Flash Memory and Thumb Drives

150

(1)

Business Considerations in Evaluating Storage Media

151

(2)

Considerations in Purchasing Hardware

153

(3)

Updating Hardware

155

(1)

Summary

156

(2)

QuickBiz Messengers Revisited

158

(1)

Key Terms

158

(1)

Review Questions

159

(1)

Discussion Questions

159

(1)

Applying Concepts

160

(1)

Hands-on Activities

161

(1)

Team Activity

162

(1)

From Ideas to Application: Real Cases

163

(3)

Information Technology in Business: Software

166

(42)

QuickBiz Messengers: Software Steers Path to Stability

167

(1)

Software: Instructions to the Computer

168

(1)

Programming Languages

169

(9)

First Generation: Machine Languages

171

(1)

Second Generation: Assembly Languages

171

(1)

Third Generation: Procedural Languages

172

(1)

Fourth-Generation Languages

172

(1)

Visual Programming

173

(1)

Object-Oriented Programming

174

(2)

Levels of Programming Languages: Pluses and Minuses

176

(1)

Language Translation: Compilers and Interpreters

176

(2)

Bugs

178

(1)

Application Software

178

(2)

Custom-Designed Applications

179

(1)

Why You Should...Be Software Savvy

180

(10)

Packaged Software

181

(8)

Multimedia

189

(1)

Ethical & Societal Issues: Software Piracy

190

(2)

Virtual Reality

191

(1)

System Software

192

(7)

Operating Systems

192

(5)

Data Communications Programs

197

(1)

Linux and the Open Source Revolution

197

(2)

Considerations in Purchasing Software

199

(1)

Summary

200

(2)

QuickBiz Messengers Revisited

202

(1)

Key Terms

202

(1)

Review Questions

203

(1)

Discussion Questions

203

(1)

Applying Concepts

204

(1)

Hands-on Activities

204

(1)

Team Activities

204

(1)

From Ideas to Application: Real Cases

205

(3)

Information Technology in Business: Telecommunications and Networks

208

(46)

QuickBiz Messengers: Communication is Key

209

(1)

Telecommunications in Business

210

(1)

Telecommunications in Daily Use

211

(4)

Cellular Phones

212

(1)

Videoconferencing

212

(1)

Voice Mail

212

(1)

Facsimile

213

(1)

Information Kiosks

213

(1)

Pay at the Pump

213

(1)

Easy Passing

213

(1)

Web-Based Electronic Commerce

213

(1)

Worldwide Peer-to-Peer File Sharing

213

(2)

Data Communications

215

(2)

Parallel and Serial Data Communications

215

(1)

Communication Direction

216

(1)

Error Detection

217

(1)

Bandwidth and Media

218

(5)

Bandwidth

218

(1)

Media

219

(1)

Twisted Pair

220

(1)

Coaxial Cable

221

(1)

Microwaves

222

(1)

Why You Should...Understand Telecommunications

223

(1)

Optical Fiber

223

(1)

Modulation

224

(2)

Analog vs. Digital

224

(1)

Amplitude Modulation

224

(1)

Frequency Modulation

225

(1)

Phase Modulation

225

(1)

Modems

225

(1)

Networks

226

(5)

LANs

227

(1)

WANs

227

(1)

Network Topology

228

(2)

Networking Hardware

230

(1)

Virtual Private Networks

230

(1)

Protocols

231

(3)

LAN Protocols

232

(1)

WAN Protocols

232

(2)

Switching Techniques

234

(2)

Circuit Switching

235

(1)

Packet Switching

235

(1)

Ethical & Societal Issues: Telecommuting: Pros and Cons

236

(2)

A Variety of Services

238

(4)

Cable

238

(1)

Digital Subscriber Line (DSL)

238

(2)

T1 and T3 Lines

240

(1)

Satellite

241

(1)

Fixed Wireless

241

(1)

Gigabit Ethernet

241

(1)

Optical Carrier

241

(1)

The Wireless Revolution

242

(3)

Popular Wireless Technologies

242

(1)

Would You Like Wi-Fi with That?

243

(2)

Combining Technologies

245

(1)

Summary

245

(2)

QuickBiz Messengers Revisited

247

(1)

Key Terms

247

(1)

Review Questions

248

(1)

Discussion Questions

248

(1)

Applying Concepts

249

(1)

Hands-on Activities

249

(1)

Team Activities

250

(1)

From Ideas to Application: Real Cases

251

(3)

E-Commerce: The Internet, Intranets, and Extranets

254

(56)

QuickBiz Messengers: Moving to the Web

255

(1)

What is the Internet?

256

(4)

The Development of the Internet

257

(1)

Growth of the Internet

258

(2)

How the Internet Works

260

(4)

Domain Names and IP Numbers

262

(1)

Static and Dynamic IP Numbers

263

(1)

Common Internet Applications

264

(5)

E-mail

264

(1)

File Transfer

265

(1)

Newsgroups and Blogs

265

(1)

Instant Messaging

266

(2)

Internet Telephoning

268

(1)

Why You Should...Know More about the Internet

269

(1)

Web Browsers

269

(1)

The World Wide Web

270

(7)

Web Software

270

(7)

Intranets and Extranets

277

(2)

Establishing an E-Commerce Web Site

279

(5)

Dedicated Server

280

(1)

ISP Site

280

(1)

Web Portal

280

(1)

Electronic Storefront

280

(1)

Web Hosting Service

281

(1)

Virtual Web Server

281

(1)

Subdomain

281

(1)

Considerations in Selecting a Web Service Provider

282

(1)

More than Meets the Eye

283

(1)

E-Commerce Practices on the Internet

284

(8)

Business-to-Business Trading

284

(3)

Business-to-Consumer Trading

287

(5)

Ethical & Societal Issues: Online Annoyances

292

(8)

Rules for Successful Online Business Transactions

294

(2)

Successful Business Models

296

(1)

Rules for Successful Business Web Page Design

297

(1)

E-Government

297

(2)

M-Commerce

299

(1)

Management Challenges and Solutions

300

(1)

Reduced Control over Information Resources

300

(1)

Reduced Budgetary Control

300

(1)

Cost/Benefit Analysis

300

(1)

Scalability

301

(1)

Security

301

(1)

Education

301

(1)

E-Commerce is Every Commerce

301

(1)

Summary

302

(2)

QuickBiz Messengers Revisited

304

(1)

Key Terms

304

(1)

Review Questions

305

(1)

Discussion Questions

305

(1)

Applying Concepts

306

(1)

Hands-on Activities

307

(1)

Team Activities

307

(1)

From Ideas to Application: Real Cases

308

(2)

Data and Knowledge Management

310

(47)

QuickBiz Messengers: The Value and Uses of Databases

311

(1)

Managing Digital Data

312

(4)

The Traditional File Approach

313

(1)

Moving to Databases

314

(2)

Why You Should...Know about Data and Knowledge Management

316

(2)

Database Models

318

(5)

The Hierarchical Model

318

(1)

The Network Model

319

(1)

The Relational Model

320

(1)

The Object-Oriented Model

321

(2)

Relational Databases: Design and Keys

323

(3)

Data Modeling

323

(2)

Keys

325

(1)

Components of Database Management Systems

326

(5)

The Schema

327

(1)

The Data Dictionary

328

(1)

The Data Definition Language

329

(1)

The Data Manipulation Language

329

(2)

Relational Operations

331

(1)

Data Manipulation

331

(1)

Structured Query Language

331

(1)

Database Architecture

332

(3)

Distributed Databases

333

(1)

Client/Server Systems

334

(1)

Web Databases

335

(2)

Databases on the Web

335

(1)

Points to Consider

336

(1)

Data Warehousing

337

(1)

Ethical & Societal Issues: Every Move You Make

338

(4)

From Database to Data Warehouse

340

(1)

Phases in Building a Data Warehouse

341

(1)

Who is Using Data Warehouses?

342

(1)

Data Mining and Online Analysis

342

(3)

Data Mining

342

(3)

Online Analytical Processing

345

(1)

Knowledge Management

345

(2)

Summary

347

(2)

QuickBiz Messengers Revisited

349

(1)

Key Terms

349

(1)

Review Questions

350

(1)

Discussion Questions

350

(1)

Applying Concepts

351

(1)

Hands-on Activities

351

(1)

Team Activities

352

(1)

From Ideas to Application: Real Cases

353

(4)

PART THREE INFORMATION TECHNOLOGY IN MANAGEMENT

357

(116)

Case III: Urban Scene

357

(5)

Managers and Their Information Needs

362

(38)

Urban Scene: Slicing and Dicing the Information

363

(1)

Managers and Information

364

(1)

The Traditional Organizational Pyramid

365

(2)

Clerical and Shop Floor Workers

365

(1)

Operational Management

366

(1)

Tactical Management

366

(1)

Strategic Management

366

(1)

Characteristics of Information at Different Managerial Levels

367

(3)

Data Scope

368

(1)

Time Span

368

(1)

Level of Detail

369

(1)

Source: Internal vs. External

369

(1)

Structured and Unstructured Data

369

(1)

The Nature of Managerial Work

370

(1)

Planning

370

(1)

Why You Should...Be Information Conscious

371

(4)

Controlling

373

(1)

Decision Making

373

(1)

Managing by Exception

374

(1)

Leading

374

(1)

Trends in Organizational Structure

375

(2)

IT Flattens the Organization

375

(1)

The Matrix Structure

376

(1)

Characteristics of Effective Information

377

(5)

Tabular and Graphical Representation

377

(2)

Online Analytical Processing

379

(2)

Business Intelligence

381

(1)

Dynamic Representation

381

(1)

Managers and Their Information Systems

382

(3)

Transaction Processing Systems

382

(1)

Decision Support Systems and Expert Systems

383

(1)

Executive Information Systems

383

(1)

Customer Relationship Management Systems

384

(1)

Information, Politics, and Power

385

(1)

Politics

385

(1)

Ethical & Societal Issues: Electronic Monitoring of Employees

386

(3)

Power

388

(1)

The Not-Invented-Here Phenomenon

389

(1)

Summary

389

(2)

Urban Scene Revisited

391

(1)

Key Terms

391

(1)

Review Questions

392

(1)

Discussion Questions

392

(1)

Applying Concepts

393

(1)

Hands-on Activities

393

(1)

Team Activities

394

(1)

From Ideas to Application: Real Cases

395

(5)

Organizing Information Technology Resources

400

(34)

Urban Scene: Reorganizing Systems and Staff

401

(1)

Management of Information Technology Resources

402

(1)

Centralized vs. Decentralized Management

403

(4)

Organizing the IS Staff

407

(3)

Central IS Organization

407

(2)

Dispersed IS Organization

409

(1)

A Hybrid Approach

410

(1)

Challenges for IS Managers and Business Managers

410

(1)

Why You Should...Be Interested in the Deployment of ISs

411

(2)

Business Managers' Expectations of an IS Unit

411

(2)

IS Managers' Expectations of Business Managers

413

(1)

Charge-Back Methods

413

(3)

Service Charges

414

(1)

Overhead Expenditures

415

(1)

Careers in Information Systems

416

(2)

The Systems Analyst

416

(1)

The Database Administrator

417

(1)

Ethical & Societal Issues: Gasping for IT Skills

418

(8)

The Network Administrator

420

(1)

The Webmaster

421

(1)

The Chief Information Officer and the Chief Technology Officer

422

(2)

The Chief Security Officer

424

(1)

The Chief Knowledge Officer

425

(1)

The Independent Consultant

425

(1)

Summary

426

(1)

Urban Scene Revisited

427

(1)

Key Terms

427

(1)

Review Questions

427

(1)

Discussion Questions

428

(1)

Applying Concepts

428

(1)

Hands-on Activities

429

(1)

Team Activities

429

(1)

From Ideas to Application: Real Cases

430

(4)

Supply Chain Management and Global Information Systems

434

(39)

Urban Scene: Creating Virtual Links for Real Business

435

(1)

Sharing Information Systems: The Rise of E-Commerce

436

(1)

Vertical Information Systems

437

(1)

Horizontal Information Systems

438

(2)

Why You Should...Learn about Supply Chain Management and Global ISs

440

(1)

Electronic Data Interchange

441

(5)

Value-Added Network EDI

444

(1)

Web EDI

444

(2)

Supply Chain Management

446

(5)

The Importance of Trust

448

(1)

The Musical Chairs of Inventory

449

(1)

The Future of SCM: RFID

450

(1)

Collaborative Logistics

450

(1)

Multinational Organizations

451

(1)

Using the Web for International Commerce

452

(1)

Challenges to Global Information Systems

453

(7)

Technological Challenges

453

(1)

Regulations and Tariffs

454

(1)

Differences in Payment Mechanisms

455

(1)

Language Differences

455

(1)

Cultural Differences

456

(1)

Conflicting Economic, Scientific, and Security Interests

456

(1)

Political Challenges

457

(1)

Different Standards

457

(1)

Legal Barriers

458

(2)

Ethical & Societal Issues: Legal Jurisdictions in Cyberspace

460

(2)

Summary

462

(2)

Urban Scene Revisited

464

(1)

Key Terms

464

(1)

Review Questions

464

(1)

Discussion Questions

465

(1)

Applying Concepts

466

(1)

Hands-on Activities

466

(1)

Team Activities

467

(1)

From Ideas to Application: Real Cases

468

(5)

PART FOUR INFORMATION SYSTEMS IN DECISION MAKING

473

(72)

Case IV: DeBoer Farms

473

(5)

Decision Support Systems

478

(34)

DeBoer Farms: Decisions, Decisions

479

(1)

Decision Support Aids

480

(1)

The Decision-Making Process

480

(1)

Structured and Unstructured Problems

481

(4)

Structured Problems

482

(1)

Unstructured Problems

483

(1)

Semistructured Problems

483

(1)

Managers and Semistructured Problems

484

(1)

Decision Support System Components

485

(2)

The Data Management Module

485

(2)

Why You Should...Be Familiar with Decision Support Systems

487

(4)

The Model Management Module

488

(2)

The Dialog Module

490

(1)

Types of Decision Support Systems

491

(4)

Personal Decision Support Systems

492

(1)

Group Decision Support Systems

493

(2)

Sensitivity Analysis

495

(1)

Executive Information Systems

496

(1)

Developing Decision Support Systems

497

(1)

When Should a DSS Be Built?

497

(1)

Ethical & Societal Issues: Decisions by Machines

498

(2)

The Electronic Spreadsheet: A DSS Tool

500

(1)

Geographic Information Systems

501

(2)

Summary

503

(2)

DeBoer Farms Revisited

505

(1)

Key Terms

505

(1)

Review Questions

506

(1)

Discussion Questions

506

(1)

Applying Concepts

507

(1)

Hands-on Activities

507

(1)

Team Activities

508

(1)

From Ideas to Application: Real Cases

509

(3)

Artificial Intelligence and Expert Systems

512

(33)

DeBoer Farms: Harvesting Technology's Benefits

513

(1)

Artificial Intelligence in Business

514

(8)

Robotics

515

(1)

Artificial Vision

516

(1)

Natural Language Processing

516

(1)

Expert Systems

517

(1)

Neural Networks

518

(2)

Fuzzy Logic

520

(2)

Genetic Algorithms

522

(1)

Why You Should...Recognize the Potential of Artificial Intelligence

522

(3)

Intelligent Agents

524

(1)

Contribution of Expert Systems

525

(1)

Development of Expert Systems

526

(2)

What is Expertise?

526

(1)

Components of Expert Systems

527

(1)

Construction of Expert Systems

528

(4)

IF-THEN Rules

528

(1)

Knowledge Engineering

529

(1)

Expert System Shells

529

(1)

Forward Chaining and Backward Chaining

530

(1)

Factors Justifying the Acquisition of Expert Systems

531

(1)

Expert Systems in Action

532

(4)

Medical Management

532

(1)

Telephone Network Maintenance

532

(1)

Credit Evaluation

532

(1)

Detection of Insider Securities Trading

533

(1)

Detection of Common Metals

533

(1)

Mineral Exploration

533

(1)

Irrigation and Pest Management

534

(1)

Medical Diagnosis

534

(1)

Diagnosis and Prediction of Mechanical Failure

535

(1)

Ethical & Societal Issues: Too Sophisticated Technology

536

(1)

Class Selection for Students

537

(1)

Limitations of Expert Systems

537

(1)

Summary

537

(2)

DeBoer Farms Revisited

539

(1)

Key Terms

539

(1)

Review Questions

539

(1)

Discussion Questions

540

(1)

Applying Concepts

541

(1)

Hands-on Activities

541

(1)

Team Activities

541

(1)

From Ideas to Application: Real Cases

542

(3)

PART FIVE PLANNING, ACQUISITION, AND CONTROLS

545

(158)

Case V: Worldwide Host

545

(5)

Planning Information Systems

550

(28)

Worldwide Host: A Vision for the Future

551

(1)

Why Plan?

552

(2)

What is Planning?

552

(1)

Business Planning

553

(1)

Approaches to Planning

554

(2)

Top-Down Planning

554

(1)

Bottom-Up Planning

555

(1)

Planning by Critical Success Factors

555

(1)

Information Systems Planning

556

(5)

Prerequisites for Information Systems Planning

559

(1)

The Corporate and IS Mission Statements

560

(1)

The IT Vision

560

(1)

Strategic and Tactical Information Systems Planning

561

(1)

Why You Should...Be Involved in IS Planning

561

(4)

Important Factors in IS Tactical Planning

563

(2)

IS Planning Initiatives

565

(1)

Dealing with Legacy Systems

566

(1)

The Champion

567

(1)

Ethical & Societal Issues: Codes of Ethics for IT Professionals

568

(1)

The Systems Analyst as an Agent of Change

569

(2)

Summary

571

(1)

Worldwide Host Revisited

572

(1)

Key Terms

572

(1)

Review Questions

572

(1)

Discussion Questions

573

(1)

Applying Concepts

574

(1)

Hands-on Activities

574

(1)

Team Activities

575

(1)

From Ideas to Application: Real Cases

576

(2)

Systems Development

578

(42)

Worldwide Host: A Bumpy Road to the World Wide Web

579

(1)

Why Develop an IS?

580

(1)

The Systems Development Life Cycle

581

(6)

Analysis

582

(5)

Why You Should...Understand the Principles of Systems Development

587

(7)

Design

587

(7)

Ethical & Societal Issues: Should IS Professionals Be Certified?

594

(5)

Implementation

595

(3)

Support

598

(1)

Prototyping

599

(2)

When to Prototype

600

(1)

When Not to Prototype

601

(1)

Agile Methods

601

(1)

Project Management

602

(5)

Project Management Goals

604

(1)

Project Management Functions and Tools

605

(2)

The Project Management Office

607

(1)

Systems Development Led By End Users

607

(2)

JAD: An Example of User-Led Systems Development

608

(1)

Systems Integration

609

(2)

Summary

611

(1)

Worldwide Host Revisited

612

(1)

Key Terms

612

(1)

Review Questions

613

(1)

Discussion Questions

613

(1)

Applying Concepts

614

(1)

Hands-on Activities

614

(1)

Team Activities

615

(1)

From Ideas to Application: Real Cases

616

(4)

Alternative Avenues for Systems Acquisition

620

(34)

Worldwide Host: Tapping Others' Expertise

621

(1)

Sources of Information

622

(1)

Outsourcing

623

(6)

Advantages of Outsourcing

626

(1)

Risks of Outsourcing

627

(2)

Purchased Applications

629

(1)

Why You Should...Understand Alternative Avenues for the Acquisition of Information Systems

629

(7)

The Benefits of Purchasing Software

630

(1)

Steps in Purchasing Ready-Made Software

631

(3)

Benchmarking

634

(1)

Learning from Experience

635

(1)

Purchasing Risks

635

(1)

Ethical & Societal Issues: Computer Use Policies for Employees

636

(1)

Application Service Providers

637

(4)

The ASP Industry

639

(1)

Caveat Emptor

639

(2)

User Application Development

641

(4)

Factors Encouraging User Application Development

641

(3)

Managing User-Developed Applications

644

(1)

Advantages and Risks

644

(1)

Summary

645

(2)

Worldwide Host Revisited

647

(1)

Review Questions

647

(1)

Discussion Questions

648

(1)

Applying Concepts

649

(1)

Hands-on Activities

649

(1)

Team Activities

649

(1)

From Ideas to Application: Real Cases

650

(4)

Risks, Security, and Disaster Recovery

654

(49)

Worldwide Host: Battling Back from Attacks

655

(1)

Goals of Information Security

656

(1)

Risks to Information Systems

657

(5)

Risks to Hardware

657

(2)

Risks to Applications and Data

659

(3)

Why You Should...Understand Risks, Controls, and Disaster Recovery Planning

662

(4)

Risks to Online Operations

666

(3)

Denial of Service

667

(1)

Hijacking

667

(1)

Spoofing

668

(1)

Controls

669

(7)

Program Robustness and Data Entry Controls

670

(1)

Backup

671

(1)

Access Controls

672

(2)

Atomic Transactions

674

(1)

Audit Trail

675

(1)

Security Measures

676

(4)

Firewalls

676

(2)

Encryption

678

(2)

Ethical & Societal Issues: Terrorism, Carnivores, and Echelons

680

(8)

Digital Signatures and Digital Certificates

684

(4)

The Downside of Security Measures

688

(1)

Recovery Measures

688

(4)

The Business Recovery Plan

689

(2)

Recovery Planning Providers

691

(1)

The IS Security Budget

692

How Much Security is Enough Security?

693

(1)

Calculating Downtime

694

Summary

659

(38)

Worldwide Host Revisited

697

(1)

Key Terms

697

(1)

Review Questions

698

(1)

Discussion Questions

698

(1)

Applying Concepts

699

(1)

Hands-on Activities

700

(1)

Team Activities

700

(1)

From Ideas to Application: Real Cases

701

(2)

Measurement Units

703

(1)

Glossary

704

(20)

Subject Index

724

(28)

Name & Company Index

752

(4)

MIS Companion CD Information

756

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Management Information Systems

Management Information Systems

9780619213220

0619213221

Summary

Table of Contents

Supplemental Materials

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Amazon no longer offers textbook rentals. We do!

Management Information Systems

Management Information Systems

9780619213220

0619213221

Summary

Table of Contents

Supplemental Materials

Write a Review

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