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This text provides a good balance of theory and practice. It combines cutting-edge research on groups with practical management principles. The text is organized into 3 primary tasks for the leader/manager: 1) Accurately assessing and improving team performance; 2) Managing the internal dynamics of teams (diversity, conflict, and creativity); and 3) Optimally leveraging the team within the larger organization. It is written for both team leaders and team members.
Table of Contents
PART I. THE BASICS OF TEAMWORK 1. Teams in Organizations: Facts and Myths 2. Performance and Productivity: Team Performance Criteria and Threats to Productivity 3. Rewarding Teamwork: Compensation and Performance Appraisals
PART II. INTERNAL DYNAMICS 4. Designing the Team: Tasks, People, and Processes 5. Team Identity, Emotion, and Development 6. Sharpening the Team Mind: Communication and Collective Intelligence 7. Team Decision Making: Pitfalls and Solutions 8. Conflict in Teams: Leveraging Differences to Create Opportunity 9. Creativity: Mastering Strategies for High Performance
PART III. EXTERNAL DYNAMICS 10. Networking, Social Capital, and Integrating across Teams 11. Leadership: Managing the Paradox 12. Interteam Relations: Competition and Cooperation 13. Teaming Across Distance and Culture
APPENDIX 1. Managing Meetings: A Toolkit APPENDIX 2. Tips for Facilitators APPENDIX 3. A Guide for Creating Effective Study Groups APPENDIX 4. Example Items from Peer Evaluations and 360-Degree Performance Evaluations