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An Introduction To Human Services

by: Woodside, Marianne R.; McClam, Tricia

An Introduction To Human Services

by: Woodside, Marianne R.; McClam, Tricia

ISBN 13:
9780534642273
ISBN 10:
0534642276
Edition: 5th
Format: Paperback
Copyright: 01/25/2005
Publisher: Brooks Cole
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Summary

PART I. DEFINING HUMAN SERVICES. 1. An Introduction to Human Services. 2. A History of Helping. 3. Human Services Today. 4. Models of Human Service Delivery. PART II. CLIENTS AND HELPERS IN HUMAN SERVICES. 5. The Client. 6. The Human Service Professional. PART III. THE PRACTICE OF HUMAN SERVICES. 7. The Helping Process. 8. Working within a System. 9. Professional Concerns. References. Glossary. Index.

Preface

PART 1 DEFINING HUMAN SERVICES

(150)

An Introduction to Human Services

(36)

Themes and Purposes of Human Services

(4)

Problems in Living

(2)

The Growing Number of Problems in the Modern World

(1)

Self-Sufficiency

(1)

Box 1.1 International Focus: Teen Pregnancy

(3)

Social Care, Social Control, and Rehabilitation

(2)

The Interdisciplinary Nature of Human Services

(1)

Box 1.2 Web Sources: Find Out More About Meeting Almeada's Needs

(2)

The Relationship between Client and Helper

(3)

The Client and the Client's Environment

(2)

Box 1.3 A Pioneer in Human Services

(1)

Management Principles in Human Service Delivery

(8)

Networking to Develop a Human Service Umbrella

(1)

Forming Teams and Partnerships to Provide Services

(4)

Case Management

(2)

Outcomes Evaluation

(1)

Roles of the Human Service Professional

(3)

The Generalist

(2)

The Nonprofessional

(1)

Box 1.4 Classified Ads

(1)

Box 1.5 ``Bunny'' Brichetto

(3)

Activities of the Human Service Professional

(3)

Key Terms

(1)

Things to Remember

(1)

Additional Readings: Focus on Poverty

(2)

A History of Helping

(36)

Early History: A Summary

(3)

Box 2.1 Elizabethan Poor Laws

(2)

Human Services in the United States: Colonial America

(1)

The 19th Century: A Time of Change

(5)

Social Philosophies

(1)

Probation

(1)

Treatment of People with Mental Illness

(1)

Child Welfare

(1)

Reform Movements

(1)

Box 2.2 International Focus: Mental Health in Developing Countries

(1)

Early 20th Century: New Directions

(3)

Seeds of the Mental Health Movement

(1)

Increased Federal Involvement

(1)

Box 2.3 An Asylum in 1902

(2)

Mid-20th Century: Focus on Mental Health

(5)

Serving Those in Need

(2)

The Human Service Movement

(2)

Late-20th Century: Revising the Social Welfare System

(3)

Dismantling the Welfare System

(2)

Welfare Reform

(1)

Policies and Procedures

(1)

Box 2.4 Highlights of the New Law

(1)

The Faces of Welfare to Work

(1)

Box 2.5 Web Sources: Welfare Reform

(4)

Evaluation of Welfare Reform

(1)

Strategies That Work

(1)

A Final Thought: Economic Decline

(1)

Key Terms

(1)

Things to Remember

(1)

Additional Readings: Focus on History

(2)

Human Services Today

(42)

New Settings for Human Service Delivery

(2)

Institutional and Community-Based Services

(2)

Box 3.1 Roosevelt Healthy Start

(4)

Human Services in Rural Areas

(2)

Human Services in Industry and the Military

(2)

The Impact of Technology

(4)

Communication

(1)

Information Management

(1)

Providing Services to Clients

(1)

Box 3.2 Web Sources: Find Out More about Human Services on the Internet

(2)

Professional Development

(1)

Managed Care

(5)

The Influence of Managed Care

(3)

Managed Care and the Human Service Professional

(1)

The International Dimension

(3)

Challenges in International Human Services

(2)

Box 3.3 International Focus: The Streets of Bombay

(2)

Influences on the United States

(1)

Box 3.4 International Focus: Kevin Burns--A Peace Corps Experience

100

(2)

Trends in Human Services

102

(4)

Aging in America

102

(3)

An Emphasis on Diversity

105

(1)

Box 3.5 Web Sources: Find Out More about Older Adults

106

(6)

Terrorism

109

(2)

New Roles and Skills for Clients and Helpers

111

(1)

Box 3.6 Resources for Coping with Traumatic Events

112

(4)

Conservatism

114

(2)

Key Terms

116

(1)

Things to Remember

116

(1)

Additional Readings: New Trends

117

(2)

Models of Human Service Delivery

119

(34)

The Medical Model

121

(1)

Definition

121

(1)

Box 4.1 International Focus: Models of Service Design

122

(2)

History

122

(2)

Box 4.2 Philippe Pinel

124

(3)

Box 4.3 Web Sources: Find Out More about Psychotropic Medications

127

(6)

Case Studies

129

(4)

The Public Health Model

133

(4)

Definition

133

(1)

History

134

(3)

Box 4.4 Public Health Services

137

(4)

Case Studies

138

(3)

The Human Service Model

141

(8)

Definition

141

(3)

Philosophy

144

(2)

Case Study

146

(3)

Key Terms

149

(1)

Things to Remember

149

(1)

Additional Readings: Focus on Mental Illness

150

(3)

PART 2 CLIENTS AND HELPERS IN HUMAN SERVICES

153

(70)

The Client

155

(38)

The Whole Person

157

(5)

Perceptions of Client Problems

158

(1)

Defining Problems

158

(2)

Understanding Client Problems

160

(2)

Box 5.1 Web Sources: Find Out More about Client Problems

162

(6)

Box 5.2 International Focus: Communities in Crisis-Reaching the Vulnerable

168

(7)

Clients as Individuals, Groups, and Populations

175

(2)

Getting Help

177

(8)

Ways of Getting Help

177

(1)

Box 5.3 Web Sources: Find Out More about Gangs

178

(3)

Box 5.4 Mental Health Facts: What to Watch For

181

(2)

Barriers to Seeking Help

183

(2)

The Client's Perspective

185

(1)

Box 5.5 Getting Help: One Client's Perspective

186

(1)

Client Expectations

186

(1)

Box 5.6 A Client Speaks

187

(2)

Client Evaluations of Services

188

(1)

Key Terms

189

(1)

Things to Remember

190

(1)

Additional Readings: Focus on Clients

191

(2)

The Human Service Professional

193

(30)

Who Is the Helper?

194

(3)

Motivations for Choosing a Helping Profession

194

(2)

Values and Helping

196

(1)

Box 6.1 My Work as a Human Service Professional

197

(6)

Characteristics of the Helper

201

(2)

Typology of Human Service Professionals

203

(3)

Categories of Workers

204

(1)

The Human Service Professional

204

(2)

Box 6.2 Maslow's View of Helping

206

(4)

Other Professional Helpers

206

(4)

Human Service Roles

210

(8)

Providing Direct Service

211

(1)

Performing Administrative Work

212

(2)

Working with the Community

214

(2)

Frontline Worker or Administrator

216

(2)

Box 6.3 Web Sources: Find Out More about Helper Roles

218

(1)

Case Study

218

(2)

Key Terms

220

(1)

Things to Remember

220

(1)

Additional Readings: Focus on Helpers

221

(2)

PART 3 THE PRACTICE OF HUMAN SERVICES

223

(112)

The Helping Process

225

(38)

The Nature of the Helping Process

226

(3)

The Helping Relationship

226

(2)

Stages of the Helping Process

228

(1)

Box 7.1 International Focus: Mother Teresa and the Missionaries of Charity

229

(3)

Box 7.2 Carl Rogers and Client-Centered Therapy

232

(2)

An Introduction to Helping Skills

234

(10)

Nonverbal Messages

235

(1)

Verbal Messages

236

(1)

Listening and Responding

237

(5)

Working with Groups

242

(2)

Box 7.3 A Client Speaks

244

(2)

Skills for Challenging Clients

246

(6)

Culturally Different Clients

246

(2)

The Reluctant or Resistant Client

248

(2)

The Silent Client

250

(1)

The Overly Demanding Client

251

(1)

The Unmotivated Client

251

(1)

Intervention Strategies

252

(1)

Crisis Intervention

252

(1)

Box 7.4 Web Sources: Find Out More about Crisis Intervention

253

(7)

Resolution-Focused Brief Therapy

258

(2)

Key Terms

260

(1)

Things to Remember

260

(1)

Additional Readings: Focus on Helping

261

(2)

Working within a System

263

(38)

The Agency Environment

264

(2)

Mission and Goals

264

(2)

Box 8.1 Help Wanted: A Case Manager

266

(5)

Structure

267

(1)

Resources

268

(1)

The Community Context

269

(2)

Using Available Services

271

(3)

Referral

271

(3)

Box 8.2 Home Health Source

274

(4)

Building an Information Network

275

(1)

Knowing the Formal and Informal Networks

276

(2)

Challenges in Day-to-Day Human Service Work

278

(10)

Allocation of Resources

278

(2)

Paperwork Blues

280

(2)

Turf Issues

282

(1)

Encapsulation and Burnout

283

(3)

Professional Development

286

(2)

Promoting Change in a Dynamic World

288

(2)

Developing Services in Response to Human Needs

288

(2)

Box 8.3 International Focus: Kaumathua Housing--A Special Housing Scheme for Older Maori People

290

(5)

Organizing to Promote Community Change

292

(1)

Using a Model of Client Empowerment

293

(2)

Box 8.4 Web Sources: Find Out More about Community Organizing

295

(2)

Box 8.5 International Focus: Disha Kendra

297

(1)

Key Terms

298

(1)

Things to Remember

298

(1)

Additional Readings: Focus on Organizations

299

(2)

Professional Concerns

301

(34)

Ethical Considerations

302

(3)

Codes of Ethics

303

(2)

Box 9.1 Web Sources: Find Out More about Codes of Ethics

305

(4)

Competence and Responsibility

307

(2)

Box 9.2 Ethical Standards for Psychologists: American Psychological Association

309

(1)

Box 9.3 Ethical Standards for School Counselors: American School Counselor Association

310

(7)

Confidentiality

312

(3)

Clients' Rights

315

(2)

Box 9.4 Code of Professional Ethics for Rehabilitation Counselors: Confidentiality

317

(2)

Box 9.5 American Counseling Association Code of Ethics and Standards of Practice: Client Rights

319

(2)

Ethical Standards of Human Service Professionals

320

(1)

Box 9.6 Ethical Standards of Human Service Professionals

321

(11)

Ethical Decision Making

328

(4)

Key Terms

332

(1)

Things to Remember

332

(1)

Additional Readings: Focus on Professionalism

333

(2)

Glossary

335

(6)

References

341

(10)

Index

351

Amazon no longer offers textbook rentals. We do!

An Introduction To Human Services

An Introduction To Human Services

9780534642273

0534642276

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

An Introduction To Human Services

An Introduction To Human Services

9780534642273

0534642276

Summary

Table of Contents

Supplemental Materials

Write a Review

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