Interpersonal Communication : Relating to Others

by: Beebe, Steven A.; Beebe, Susan J.; Redmond, Mark V.

Interpersonal Communication : Relating to Others

by: Beebe, Steven A.; Beebe, Susan J.; Redmond, Mark V.

ISBN 13:
9780205417926
ISBN 10:
0205417922
Edition: 5th
Format: Paperback
Copyright: 01/01/2008
Publisher: Allyn & Bacon
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Summary

"Interpersonal Communication: Relating to Others" emphasizes the importance of focusing on others in order to understand and improve interpersonal communication. Self concept, perception, listening and responding skills, verbal and nonverbal communication skills, conflict management, interpersonal relationships, and managing relationship challenges. Interpersonal communication.

Preface

xvii

About the Authors

xxvii

Part One Interpersonal Communication Foundations

(118)

Introduction to Interpersonal Communication

(28)

Defining Interpersonal Communication

(3)

Interpersonal Communication Is a Distinctive Form of Communication

(2)

Interpersonal Communication Involves Mutual Influence Between Individuals

(1)

Interpersonal Communication Is the Fundamental Means We Use to Manage Our Relationships

(1)

The Importance of Interpersonal Communication to Our Lives

(1)

An Evolving Model for Human and Interpersonal Communication

(4)

Human Communication as Action: Message Transfer

(2)

Human Communication as Interaction: Message Exchange

(1)

Human Communication as Transaction: Message Creation

(1)

Mediated Interpersonal Communication: A New Frontier

(4)

Applying Theory and Research: Does Your Level of Communication Apprehension Predict the Type of Relationships You Have with Others Online?

(2)

Principles of Interpersonal Communication

(4)

Interpersonal Communication Connects Us to Others

(1)

Understanding Diversity: The World Is Here

(1)

Interpersonal Communication Is Irreversible

(1)

Interpersonal Communication Is Complicated

(1)

Interpersonal Communication Is Governed by Rules

(1)

Interpersonal Communication Involves Both Content and Relationship Dimensions

(1)

Interpersonal Communication Myths

(2)

Myth: ``More Words Will Make the Meaning Clearer''

(1)

Myth: ``Meanings Are in Words''

(1)

Myth: ``Information Equals Communication''

(1)

Myth: ``Interpersonal Relationship Problems Are Always Communication Problems''

(1)

How to Improve Your Own Interpersonal Communication Competence

(8)

Become Knowledgeable

(1)

Become Skilled

(1)

Become Motivated

(1)

Become Flexible

(1)

Become Ethical

(1)

Become Other-Oriented

(2)

Becoming Other-Oriented: Consider Others' Needs and Perspectives Without Abandoning Your Own Integrity

(1)

Summary

(1)

For Discussion and Review

(1)

For Your Journal

(1)

Learning with Others

(1)

Weblinks

(1)

Interpersonal Communication and Self

(34)

Self-Concept: Who Are You?

(9)

Building Your Skills: Who Are You?

(1)

One or Many Selves?

(1)

Building Your Skills: Dimensions of Your Self

(1)

How Your Self-Concept Develops

(3)

Applying Theory and Research: Symbolic Interaction Theory

(2)

Building Your Skills: Assessing Your Willingness to Communicate

(1)

Self-Esteem: Your Self-Worth

(1)

How to Improve Your Self-Esteem

(5)

Engage in Self-Talk

(1)

Visualize a Positive Image of Yourself

(1)

Avoid Comparing Yourself with Others

(1)

Reframe Appropriately

(1)

Develop Honest Relationships

(1)

Let Go of the Past

(1)

Seek Support

(1)

How Self-Concept and Self-Esteem Affect Interpersonal Communication and Relationships

(5)

Self and Others

(1)

Self-Fulfilling Prophecy

(1)

Self and Interpretation of Messages

(1)

Self and Interpersonal Needs

(1)

Self and Communication Style

(1)

Building Your Skills: Sociocommunicative Orientation

(1)

Self-Disclosure: Connecting Self to Others Through Talk

(4)

Understanding the Depth and Breadth of Self-Disclosure: The Social Penetration Model of Self-Disclosure

(2)

Understanding Diversity: Cultural Differences in Self-Disclosure

(1)

Understanding How We Learn About Ourselves from Others: The Johari Window Model of Self-Disclosure

(2)

Characteristics of Self-Disclosure

(8)

Self-Disclosure Usually Moves in Small Increments

(1)

Self-Disclosure Moves from Less Personal to More Personal Information

(1)

Self-Disclosure Is Reciprocal

(1)

Self-Disclosure Involves Risk

(1)

Self-Disclosure Involves Trust

(1)

Self-Disclosure Over Time: Enhancing Intimacy

(1)

Building Your Skills: Self-Disclosure Patterns

(1)

Becoming Other-Oriented: A World View

(1)

Summary

(1)

For Discussion and Review

(1)

For Your Journal

(1)

Learning with Others

(1)

Weblinks

(1)

Interpersonal Communication and Perception

(22)

Understanding Interpersonal Perception

(4)

Stage 1: Selecting

(1)

Stage 2: Organizing

(2)

Stage 3: Interpreting

(1)

Perception and Interpersonal Communication

(1)

Perceiving Others

(5)

How We Form Impressions of Others

(1)

How We Describe Others

(1)

How We Interpret the Behavior of Others

(2)

Understanding Diversity: The Power of Perspective

(1)

Identifying Barriers to Accurate Perception

(6)

Ignoring Information

(1)

Overgeneralizing

(1)

Oversimplifying

(1)

Stereotyping

(1)

Imposing Consistency

(1)

Understanding Diversity: Moving Beyond a First Impression

(1)

Focusing on the Negative

(1)

Making a Fundamental Attribution Error

(1)

Building Your Skills: Preconceived Explanations

(1)

Applying Theory and Research: Politeness Theory

(1)

Exhibiting Self-Serving Bias

(1)

Improving Your Perception Skills

(5)

Link Details with the Big Picture

(1)

Become Aware of Others' Perceptions of You

(1)

Increase Your Awareness

(1)

Become Other-Oriented

(1)

Becoming Other-Oriented: Ten Questions That Can Help You Become Other-Oriented

(1)

Check Your Perceptions

(1)

Summary

(1)

For Discussion and Review

(1)

For Your Journal

(1)

Learning with Others

(1)

Weblinks

(1)

Interpersonal Communication and Cultural Diversity: Adapting to Others

(33)

Understanding Diversity: A Diversity Almanac

(1)

The Nature of Culture

(8)

Cultural Elements

(1)

Building Your Skills: Assessing Your Communication with Strangers

(1)

Understanding Diversity: Our Range of Differences

(1)

Cultural Values

(3)

Applying Theory and Research: Uncertainty Reduction Theory

(1)

Cultural Contexts

(2)

Barriers to Effective Intercultural Communication

(4)

Ethnocentrism

(1)

Different Communication Codes

100

(1)

Understanding Diversity: Ethnocentric Thinking

100

(1)

Building Your Skills: Assessing Your Ethnocentrism

101

(1)

Stereotyping and Prejudice

102

(1)

Assuming Similarity

103

(1)

Improving Intercultural Competence

103

(18)

Developing Knowledge: Strategies to Understand Others Who Differ from Us

104

(3)

Developing Motivation: Strategies to Accept Others Who Differ from Us

107

(1)

Building Your Skills: Can You Tolerate Ambiguity?

108

(1)

Understanding Diversity: Tao: A Universal Moral Code

109

(1)

Building Your Skills: Measuring Mindfulness

110

(1)

Developing Skill: Strategies to Adapt to Others Who Differ from Us

111

(1)

Building Your Skills: Predicting How Others Feel

112

(2)

Becoming Other-Oriented: The Platinum Rule

114

(2)

Summary

116

(1)

For Discussion and Review

117

(1)

For Your Journal

117

(1)

Learning with Others

118

(1)

Weblinks

119

(2)

Part Two Interpersonal Communication Skills

121

(134)

Listening and Responding Skills

122

(34)

Listening Defined

124

(2)

Selecting

124

(1)

Attending

124

(1)

Understanding

124

(1)

Remembering

125

(1)

Responding

126

(1)

Listening Styles

126

(2)

People-Oriented Listeners

126

(1)

Action-Oriented Listeners

127

(1)

Content-Oriented Listeners

127

(1)

Time-Oriented Listeners

127

(1)

Listening Barriers

128

(6)

Understanding Diversity: Who Listens Better, Men or Women?

129

(1)

Being Self-Absorbed

129

(1)

Unchecked Emotions

130

(1)

Building Your Skills: Identifying Your Emotional ``Hot Buttons''

131

(1)

Criticizing the Speaker

131

(1)

Differing Speech Rate and Thought Rate

132

(1)

Shifting Attention

132

(1)

Information Overload

133

(1)

External Noise

133

(1)

Listener Apprehension

133

(1)

Improving Listening, Comprehension, and Responding Skills

134

(5)

Stop

134

(1)

Look

135

(1)

Listen

136

(1)

Ask Questions

137

(1)

Reflect Content by Paraphrasing

137

(1)

Becoming Other-Oriented: Identifying Message Details and Major Ideas

138

(1)

Improving Empathic Listening and Responding Skills

139

(6)

Building Your Skills: Test Your Empathy Ability

140

(1)

Understand Your Partner's Feelings: Imagine How You Would Feel

141

(1)

Paraphrase Emotions

141

(1)

Building Your Skills: Sympathy versus Empathy

142

(1)

Building Your Skills: Listening and Paraphrasing Content and Emotion

143

(1)

Applying Theory and Research: Listening to Others' Stories as Co-Storyteller

144

(1)

Responding to Confirm or Disconfirm Others

145

(4)

Provide Confirming Responses

146

(1)

Avoid Disconfirming Responses

147

(2)

Improving Critical Listening and Responding Skills

149

(1)

Identify Useful and Flawed Information

149

(1)

Avoid Jumping to Conclusions

149

(1)

Improving Your Responding Skills

150

(6)

Provide Well-Timed Responses

150

(1)

Provide Usable Information

151

(1)

Avoid Unnecessary Details

151

(1)

Be Descriptive Rather Than Evaluative

151

(1)

Building Your Skills: Practicing Your Responding Skills

152

(1)

Summary

153

(1)

For Discussion and Review

153

(1)

For Your Journal

154

(1)

Learning with Others

154

(1)

Weblinks

155

(1)

Verbal Communication Skills

156

(30)

Understanding How Words Work

157

(4)

Words Are Symbols

158

(1)

Words Are Arbitrary

158

(1)

Words Are Context Bound

159

(1)

Words Are Culturally Bound

159

(1)

Words Communicate Denotative and Connotative Meaning

160

(1)

Words Communicate Concrete or Abstract Meaning

161

(1)

Recognizing the Power of Words

161

(3)

Words Have Power to Create

161

(1)

Words Have Power to Affect Thoughts and Actions

162

(1)

Words Have Power to Affect and Reflect Culture

163

(1)

Avoiding Word Barriers

164

(7)

Bypassing: One Word, Two Thoughts

164

(1)

Building Your Skills: The Talkaholic Scale

165

(1)

Lack of Precision: Uncertain Meaning

165

(2)

Allness: The Language of Generalization

167

(1)

Static Evaluation: The Language of Rigidity

167

(1)

Polarization: The Language of Extremes

168

(1)

Biased Language: Insensitivity Toward Others

168

(3)

Using Words to Establish Supportive Relationships

171

(7)

Describe Your Own Feelings, Rather Than Evaluate the Behavior of Others

172

(1)

Building Your Skills: Practice Using ``I'' Language

173

(1)

Solve Problems Rather Than Try to Control Others

173

(1)

Be Genuine Rather Than Manipulative

174

(1)

Empathize Rather Than Remain Detached from Others

174

(1)

Building Your Skills: Supportive/Defensive Communication Role-Play

174

(1)

Applying Theory and Research: The Power of a Kind Word

175

(1)

Building Your Skills: Expressing Your Emotions

176

(1)

Be Flexible Rather Than Rigid Toward Others

176

(1)

Building Your Skills: Using Word Pictures to Express Your Feelings

177

(1)

Present Yourself as Equal Rather Than Superior

177

(1)

Using Words to Be Appropriately Assertive

178

(8)

Building Your Skills: How to Assert Yourself if You Are Sexually Harassed

179

(1)

Behaving Assertively: Five Steps

180

(1)

Becoming Other-Oriented: Bumper Sticker Slogans

181

(1)

Building Your Skills: How to Assert Yourself

182

(1)

Summary

183

(1)

For Discussion and Review

184

(1)

For Your Journal

184

(1)

Learning with Others

184

(1)

Weblinks

185

(1)

Nonverbal Communication Skills

186

(32)

Why Learn About Nonverbal Communication?

187

(5)

Nonverbal Messages Communicate Our Feelings and Attitudes

188

(1)

Nonverbal Messages Are More Believable

188

(1)

Nonverbal Messages Work with Verbal Messages to Create Meaning

189

(1)

People Respond and Adapt to Others Through Nonverbal Messages

190

(1)

Nonverbal Messages Play a Major Role in Interpersonal Relationships

190

(1)

Applying Theory and Research: Adapting to Intimacy

191

(1)

The Challenge of Interpreting Nonverbal Messages

192

(3)

Nonverbal Messages Are Often Ambiguous

192

(1)

Nonverbal Messages Are Continuous

193

(1)

Nonverbal Cues Are Multichanneled

193

(1)

Nonverbal Interpretation Is Culture Based

193

(1)

Understanding Diversity: Cultural Differences in Interpreting Nonverbal Messages

194

(1)

Nonverbal Communication Codes

195

(12)

Body Movement, Posture, and Gestures

195

(1)

Building Your Skills: Communicating Interest

196

(2)

Eye Contact

198

(2)

Facial Expression

200

(1)

Building Your Skills: Facial Expression Quiz

200

(1)

Vocal Cues

201

(1)

Personal Space

202

(2)

Territory

204

(1)

Touch

205

(1)

Appearance

205

(2)

Interpreting Nonverbal Communication

207

(3)

Immediacy

207

(1)

Understanding Diversity: Gender Differences and Nonverbal Communication

208

(1)

Arousal

209

(1)

Dominance

209

(1)

Improving Your Ability to Interpret Nonverbal Messages

210

(8)

Consider Nonverbal Cues in Context

211

(1)

Look for Clusters of Nonverbal Cues

211

(1)

Consider Past Experiences When Interpreting Nonverbal Cues

211

(1)

Check Your Perceptions with Others

211

(2)

Be Aware That the Nonverbal Expression of Emotion Is Contagious

213

(1)

Look for Cues That May Communicate Lying

213

(1)

Becoming Other-Oriented: Checking Perceptions

213

(2)

Summary

215

(1)

For Discussion and Review

216

(1)

For Your Journal

216

(1)

Learning with Others

216

(1)

Weblinks

217

(1)

Conflict Management Skills

218

(37)

What Is Conflict?

220

(1)

Myths About Conflict

221

(2)

Myth 1: ``Conflict is Always a Sign of a Poor Interpersonal Relationship''

221

(1)

Myth 2: ``Conflict Can Always Be Avoided''

221

(1)

Myth 3: ``Conflict Always Occurs Because of Misunderstandings''

222

(1)

Myth 4: ``Conflict Can Always Be Resolved''

222

(1)

Myth 5: ``Conflict Is Always Bad''

222

(1)

Types of Conflict

223

(5)

Pseudoconflict: Misunderstandings

223

(1)

Simple Conflict: Different Stands on the Issues

223

(1)

Understanding Diversity: Gender, Culture, and Conflict

224

(2)

Ego Conflict: Conflict Gets Personal

226

(2)

Conflict as a Process

228

(3)

Source: Prior Conditions

228

(1)

Beginning: Frustration Awareness

228

(1)

Middle: Active Conflict

228

(1)

End: Resolution

229

(1)

Aftermath: Follow-Up

229

(2)

Conflict Management Styles

231

(6)

Avoidance

231

(1)

Building Your Skills: Identifying Your Conflict Management Style

232

(1)

Accommodation

233

(1)

Competition

234

(1)

Compromise

235

(1)

Collaboration

235

(2)

Negotiation Strategies

237

(2)

Win-Lose Negotiation Strategies

237

(1)

Applying Theory and Research: Cultural Differences and Preferred Conflict Management Style

238

(1)

Win--Win Negotiation Strategies

239

(1)

Conflict Management Skills

239

(16)

Manage Your Emotions

240

(2)

Becoming Other-Oriented: Tips for Managing Anger

242

(1)

Manage Information

243

(2)

Be Empathic

245

(1)

Manage Goals

246

(1)

Manage the Problem

247

(3)

Summary

250

(1)

For Discussion and Review

251

(1)

For Your Journal

251

(1)

Learning with Others

252

(1)

Weblinks

253

(2)

Part Three Interpersonal Communication in Relationships

255

(126)

Understanding Interpersonal Relationships

256

(30)

An Interpersonal Relationship as a System and a Process

258

(1)

Relationships of Circumstance and Relationships of Choice

259

(1)

Intimacy and Attraction in Relationships

259

(7)

Short-Term Initial Attraction and Long-Term Maintenance Attraction

261

(1)

Elements of Interpersonal Attraction

262

(2)

Building Your Skills: Are Your Needs Complementary?

264

(1)

Understanding Diversity: Dating Customs Around the World

265

(1)

Interpersonal Power in Relationships

266

(6)

Principles of Interpersonal Power

266

(2)

Types of Power Relationships

268

(1)

Types of Power

269

(1)

Negotiating Power in Interpersonal Relationships

269

(1)

Applying Theory and Research: Power in Marital Relationships

270

(2)

Relationships with Friends, Lovers, and Family

272

(14)

Friends

273

(4)

Lovers: Romantic Relationships

277

(2)

Understanding Diversity: Improved Attitudes Toward Interracial Dating

279

(1)

Family Relationships

280

(2)

Building Your Skills: Origins of Your Interpersonal Communication Skills

282

(1)

Becoming Other-Oriented: Intimacy and Power in Relationships

283

(1)

Summary

284

(1)

For Discussion and Review

284

(1)

For Your Journal

285

(1)

Learning with Others

285

(1)

Weblinks

285

(1)

Developing Interpersonal Relationships

286

(28)

Stages of Interpersonal Relationships

288

(5)

Relational Escalation

289

(2)

Building Your Skills: Graphing Your Relationship Changes

291

(1)

Relational De-Escalation

291

(2)

Theories of Interpersonal Relationship Development

293

(4)

Social Exchange Theory

293

(2)

Dialectical Theory

295

(2)

Strategies and Skills for Developing Interpersonal Relationships

297

(17)

Skills and Strategies Used Primarily During the Initiation Stage

298

(2)

Skills and Strategies Used in Both Initiating and Escalating Relationships

300

(1)

Building Your Skills: Questions to Keep the Conversation Going During a Date

301

(3)

Building Your Skills: Affinity-Seeking Observation

304

(1)

Applying Theory and Research: Initiation Stage: Male-Initiated versus Female-Initiated Date Requests

305

(1)

Building Your Skills: Anxiety Level and Familiarity

306

(1)

Skills and Strategies Specific to Escalating and Maintaining Relationships

307

(2)

Becoming Other-Oriented: Adapting Relational Strategies and Skills to Your Partner

309

(2)

Summary

311

(1)

For Discussion and Review

312

(1)

For Your Journal

312

(1)

Learning with Others

312

(1)

Weblinks

313

(1)

Managing Relationship Challenges

314

(34)

Relationship Challenges

316

(6)

Failure Events

316

(1)

Building Your Skills: Responding to Failure Events

317

(1)

Physical Separation and Distance

318

(1)

Relationships That Challenge Social Norms

319

(1)

Understanding Diversity: The Colors of Love

320

(2)

Building Your Skills: Friends with a Difference

322

(1)

The Dark Side of Interpersonal Communication

322

(12)

Deception

323

(3)

Applying Theory and Research: When Lies Are Uncovered

326

(1)

Communication That Hurts Feelings

327

(2)

Aggressive and Argumentative Communication

329

(1)

Building Your Skills: Assessing Your Verbal Aggressiveness

330

(2)

Building Your Skills: Assessing Your Argumentativeness

332

(2)

De-Escalation and Termination of Relationships

334

(14)

Understanding Diversity: Gender and Ending Relationships

334

(1)

Responses to Relational Problems

335

(1)

The Decision to End a Relationship

336

(1)

How Relationships End

336

(1)

Understanding Diversity: Empathy and Sexual Orientation

337

(1)

Reasons for De-Escalating and Terminating Relationships

337

(2)

A Model of Ending Relationships

339

(1)

Strategies for Ending Relationships

340

(3)

Strategies for Post-Dissolution Recovery

343

(1)

Building Your Skills: Assessing Your Past Relationships

343

(1)

Becoming Other-Oriented: Considering Emotional Reactions

344

(1)

Summary

345

(1)

For Discussion and Review

346

(1)

For Your Journal

346

(1)

Learning with Others

346

(1)

Weblinks

347

(1)

Interpersonal Relationships at Home, on the Internet, and at Work

348

(33)

Interpersonal Relationships at Home

350

(9)

Family Defined

351

(1)

Family Types

351

(1)

A Model of Family Interaction

352

(1)

Building Your Skills: Identifying Your Family System

353

(2)

Building Your Skills: The Circumplex Model Applied to TV and Movie Families

355

(1)

Improving Family Communication

355

(3)

Applying Theory and Research: Family Rituals

358

(1)

Interpersonal Relationships on the Internet

359

(11)

Comparing Face-to-Face (FtF) Communication and Computer-Mediated Communication (CMC)

360

(1)

Challenges of Computer-Mediated Communication

361

(1)

Types of Computer-Mediated Communication

362

(3)

Using Computer-Mediated Communication to Initiate New Relationships

365

(1)

Building Your Skills: Some Hypotheses About How Text Influences Internet Relationships

366

(1)

Using Computer-Mediated Communication to Maintain Existing Relationships

367

(3)

Interpersonal Relationships at Work

370

(11)

Workplace Friendships

370

(1)

Workplace Romances

371

(1)

Upward Communication: Talking with Your Boss

371

(1)

Downward Communication: Talking with Your Subordinates

372

(1)

Horizontal Communication: Talking with Your Colleagues

373

(1)

Understanding Diversity: An Office-Speak Primer

374

(1)

Outward Communication: Talking with Your Customers

375

(1)

Becoming Other-Oriented: At Home, Online, and at Work

375

(1)

Summary

376

(1)

For Discussion and Review

377

(1)

For Your Journal

377

(1)

Learning with Others

378

(1)

Weblinks

379

(2)

Notes

381

(18)

Glossary

399

(8)

Index

407

(12)

Credits

419

Interpersonal Communication : Relating to Others

Interpersonal Communication : Relating to Others

9780205417926

0205417922

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Table of Contents

Supplemental Materials

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Interpersonal Communication : Relating to Others

Interpersonal Communication : Relating to Others

9780205417926

0205417922

Summary

Table of Contents

Supplemental Materials

Write a Review

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