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This book helps build up a body of facility management (FM) knowledge by providing access to the key issues (e.g. partnering, new patterns of working, e-commerce), as well as sharing the experience of leading practitioners. For example, the growth of private finance initiatives has wide implications for FM: how should facility managers deal with PFI and the long-term use of buildings? This second edition will provide a 'one-stop' definitive text of authoritative material and expert viewpoints concerning the management of the business support environment. It will give a comprehensive overview of key issues that could impact on the future role and significance of infrastructure and facilities management in supporting and sustaining business and public initiatives of all kinds and across all sectors. The level and approach of the original book will be retained in this second edition with sections covering the four resource trails, plus a new one - The Services Trail - and a concluding section giving contrasting views and speculations of possible FM futures. Each of the five 'trails' will include an introductory chapter and at least four chapters from expert contributors
Table of Contents
Foreword Chapter 1: Five Trails to the Future PART 1: THE BUSINESS TRAIL Chapter 2 Directions on the Business Trail Chapter 3: Business Support Opportunities Chapter 4: Managing the Business Support Environment Chapter 5: Business Critical FM Chapter 6: Delivering Business Infrastructure PART 2: THE PEOPLE TRAIL Chapter 7: Directions on the People Trail Chapter 8: The Future of Workplace Management Chapter 9: Workplacelessness Chapter 10: Tangible and Intangible Workplace Performance Chapter 11: Integrated Operational Support PART 3: THE PROPERTY TRAIL Chapter 12: Directions on the Property Trail Chapter 13: Property Portfolio Dynamics Chapter 14: Corporate Property Governance Chapter 15: The Value of Adaptation Chapter 16: Regulation and Sustainability PART 4: THE KNOWLEDGE TRAIL Chapter 17: Directions on the Knowledge Trail Chapter 18: Positioning FM Chapter 19: Generic Risks and Opportunities Chapter 20: Cross-sector Benchmarking Chapter 21: The Intellectual Capital of FM PART 5: THE SERVICES TRAIL Chapter 22: Directions on the Services Trail Chapter 23: Support Services Strategy Chapter 24: Workplace Services Innovation Chapter 25: Outsourcing Support Services Chapter 26: Urban and Community Services PART 6: THE PLATFORM FOR CHANGE Chapter 27: New Challenges and Alignments Chapter 28: Speculations for the Future