This book helps build up a body of facility management (FM) knowledge by providing access to the key issues (e.g. partnering, new patterns of working, e-commerce), as well as sharing the experience of leading practitioners. For example, the growth of private finance initiatives has wide implications for FM: how should facility managers deal with PFI and the long-term use of buildings? This second edition will provide a 'one-stop' definitive text of authoritative material and expert viewpoints concerning the management of the business support environment. It will give a comprehensive overview of key issues that could impact on the future role and significance of infrastructure and facilities management in supporting and sustaining business and public initiatives of all kinds and across all sectors. The level and approach of the original book will be retained in this second edition with sections covering the four resource trails, plus a new one - The Services Trail - and a concluding section giving contrasting views and speculations of possible FM futures. Each of the five 'trails' will include an introductory chapter and at least four chapters from expert contributors