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This text centers on human relations skills and knowledge noted by ISLLC (Interstate School Leaders Licensure Consortium) that educational leaders need in order to engage public school stakeholders in a more effective manner. A critical analysis methodology is used to integrate and reflect on the insights of counseling psychology and educational administration. As a consequence of this approach, organizational and management practices need to be altered from traditional approaches. This text contains extensive examples with exercises that solidify concepts and ideas and help the student make the transition from theory to practice. The content of this text is rooted in the first four ISLLC standards. The text is divided into four parts: the foundations of human relations (psychodynamic, humanistic, and cognitive-behavioral approaches), human relations attitudes (empathy, respect, and genuineness), communications (cultural, nonverbal, verbal, and written), conflict resolution, and special issues (humanization, diversity, groups, mentoring, and stress issues).
Table of Contents
Each chapter begins with “Introduction” and concludes with “Discussion Questions and Statements.”
I. PSYCHOLOGICAL FOUNDATIONS OF HUMAN RELATIONS.
1. Psychological Approaches to Human Relations. Psychodynamic Approach to Human Relations. The Humanistic Approach to Human Relations. Cognitive-Behavioral Approaches to Human Relations. Exercise 1-1 Assessment of Human Relations Orientation
2. The Use of Power and Its Impact on Human Relations. The Nature of Power. Power Tactics. Defensive Tactics. Servant Leadership. Assessing Your Leadership Style. Case Study: The Newly Appointed Superintendent of Schools.
3. The Empathetic Administrator. The Nature of Empathy. Assessing Empath.
4. The Genuine Administrator. Congruency. Positive Regard. Warmth and Trust. Empowerment.
II. ETHICAL AND PHILOSOPHICAL FOUNDATIONS OF HUMAN RELATIONS.
5. Human Relations in an Ethical Context. Approaching Ethics.
6. Transcendental Leadership and Human Relations. Transcendental Leadership. Appendix A: Monitoring Reports.
7. Administrator Responsibility and Effective Human Relations. The Categorical Imperative. The Philosophy of Right. The Duty of Citizens. The Stoic Approach. Pragmatism. Human Relations Implications.
8. Conflict and Human Relations. Pluralism.
9. Social Justice in a Human Relations Context. A Theory of Justice.
10. Public Discourse in a Human Relations Context. Public Discourses.
III: HUMAN COMMUNICATIONS AND HUMAN RELATIONS.
11. Basic Principles of Communication. Aspects of Human Communication. Communicative Praxis. The Social Covenant and Communication. Definition of Communication. Principles of Communication.
12. Cultural Communication and Human Relations. Organizational Culture and Communication.
13. Written Communication and Human Relations. The Power of the Written Word. The Function of Writing in Educational Administration. Interpreting the Written Word. Exercise 13-1: Assessment of the Importance of the Written Word.
14. Nonverbal Communication and Human Relations. Basic Notions About Nonverbal Communication. Aspects of Nonverbal Communication. Selected Types of Nonverbal Communication. Exercise 14-1: Nonverbal Awareness Survey.
15. Verbal Communication and Human Relations. Basic Notions About Verbal Communication. Ramifications of Verbal Communication. Exercise 15-1: Verbal Awareness Survey.