A+ Guide to Managing and Maintaining Your PC, Comprehensive

ISBN 13:
9780619217587
ISBN 10:
0619217588
Edition: 6th
Format: Hardcover
Copyright: 11/22/2006
Publisher: Cengage Learning
Newer Edition

Note: Not guaranteed to come with supplemental materials (access cards, study guides, lab manuals, CDs, etc.)

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Summary

Written by best-selling author and instructor Jean Andrews, this edition maps fully to CompTIA's new 2006 A+ Exam objectives. This full-color guide is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. Video clips are available on the accompanying CD so readers can watch the author bring concepts and technical topics to life via live demonstrations.

CompTIA A+ Essentials 2006 Examination Objectives

CompTIA A+ 220-602 2006 Examination Objectives

xxii

CompTIA A+ 220-603 2006 Examination Objectives

xxx

CompTIA A+ 220-604 2006 Examination Objectives

xxxvi

Introduction

xli

Introducting Hardware

(34)

Hardware Needs Software to Work

(1)

PC Hardware Components

(32)

Hardware Used for Input and Output

(3)

Hardware Inside the Computer Case

(1)

The Motherboard

(2)

The Processor and the Chipset

(1)

Storage Devices

(7)

Motherboard Components Used for Communication Among Devices

(5)

Interface (Expansion) Cards

(1)

The Electrical System

(2)

Instructions Stored on the Motherboard and Other Boards

(9)

Introducing Operating Systems

(52)

Operating Systems Past and Present

(9)

DOS (Disk Operating System)

(1)

Windows 9x/Me

(2)

Windows NT

(1)

Windows 2000

(2)

Windows XP

(1)

Windows Vista

(1)

Windows Server 2003

(1)

Unix

(1)

Linux

(1)

OS/2

(1)

Mac OS

(2)

What an Operating System Does

(15)

Operating System Components

(1)

An OS Provides a User Interface

(2)

An OS Manages Files and Folders

(3)

An OS Manages Applications

(4)

An OS Manages Hardware

(5)

OS Tools to Examine a System

(27)

The Windows Desktop

(6)

My Computer and Windows Explorer

(5)

System Properties

(1)

Control Panel

(1)

Device Manager

(3)

System Information

(1)

Windows Help and the Microsoft Web Site

(2)

Keystroke Shortcuts in the OS

(9)

PC Repair Fundamentals

(54)

PC Support Technician Tools

(4)

Recovery CDs

(1)

Loop-back Plugs

(1)

Cleaning Pads and Solutions

(2)

POST Diagnostic Cards

(1)

Personal Computer Preventive Maintenance

(9)

When a PC Is Your Permanent Responsibility

(5)

Creating a Preventive Maintenance Plan

(1)

Dealing with Dust

(1)

Preparing a Computer for Shipping

100

(1)

Disposing of Used Equipment

101

(1)

How to Work Inside a Computer Case

101

(17)

Static Electricity

102

(4)

Steps to Take Apart a Computer

106

(10)

Steps to Put a Computer Back Together

116

(2)

Understanding the Boot Process

118

(6)

Booting a Computer

118

(1)

Choosing Between a Hard Boot and a Soft Boot

118

(1)

The Startup BIOS Controls the Beginning of the Boot

119

(4)

Changing the Boot Sequence

123

(1)

How to Troubleshoot a PC Problem

124

(6)

Steps to Solving a PC Problem

125

(5)

Troubleshooting a Failed Boot

130

(11)

My Computer Won't Boot

130

(1)

Troubleshooting Major Subsystems Used for Booting

131

(10)

Form Factors and Power Supplies

141

(40)

Computer Case, Motherboard, and Power Supply Form Factors

142

(11)

Types of Form Factors

143

(7)

Types of Cases

150

(3)

Measures and Properties of Electricity

153

(5)

AC and DC

153

(1)

Hot, Neutral, and Ground

154

(2)

Some Common Electronic Components

156

(2)

Protecting Your Computer System

158

(5)

Static Electricity

159

(1)

EMI (Electromagnetic Interference)

159

(1)

Surge Protection and Battery Backup

159

(1)

Surge Suppressors

160

(3)

Energy Star Systems (The Green Star)

163

(4)

Power-Management Methods and Features

164

(2)

Energy Star Monitors

166

(1)

Troubleshooting the Electrical System

167

(14)

Problems with External Power

167

(1)

Problems with Loose Internal Connections

168

(1)

Problems That Come and Go

168

(1)

Problems with an Inadequate Power Supply

169

(1)

Problems with the Power Supply, Boards, or Drives

169

(1)

Problems with the Power Supply Fan

169

(1)

Power Problems with the Motherboard

170

(1)

Problems with Overheating

170

(3)

Replacing the Power Supply

173

(8)

Processors and Chipsets

181

(46)

Processors

182

(20)

How a Processor Works

183

(7)

The Intel Processors

190

(4)

AMD Processors

194

(2)

VIA and Cyrix Processors

196

(4)

Processor Sockets and Slots

200

(2)

The Chipset

202

(3)

Heat Sinks and Cooling Fans

205

(4)

Installing a Processor

209

(18)

Voltage to the Processor

209

(1)

CPU Voltage Regulator

210

(1)

Installing a Pentium II in Slot 1

211

(3)

Installing a Pentium 4 in Socket 478

214

(2)

Installing a Pentium 4 in Socket 775

216

(11)

Motherboards

227

(46)

Selecting a Motherboard

228

(5)

Configuring and Supporting a Motherboard

233

(21)

Buses and Expansion Slots

233

(7)

Hardware Configuration

240

(11)

Flashing ROM BIOS

251

(3)

Motherboard Drivers

254

(1)

Replacing a Motherboard

254

(8)

Preparing the Motherboard to Go into the Case

256

(1)

Installing the Motherboard in the Case

257

(5)

Completing the Installation

262

(1)

Troubleshooting the Motherboard and Processor

262

(11)

Problems with Installations

263

(1)

Problems with the Motherboard and Processor

264

(9)

Upgrading Memory

273

(28)

RAM Technologies

274

(9)

SIMM Technologies

277

(1)

DIMM Technologies

277

(2)

RIMM Technologies

279

(1)

Error Checking and Parity

280

(1)

CAS Latency and RAS Latency

281

(1)

Tin or Gold Leads

282

(1)

Memory Speeds

282

(1)

How to Upgrade Memory

283

(12)

How Much and What Kind of Memory to Buy

283

(10)

Installing Memory

293

(2)

Troubleshooting Memory

295

(6)

Upgrade Problems

295

(1)

Recurring Problems

296

(5)

Hard Drives

301

(60)

Learning from Floppy Drives

302

(7)

How Floppy Drives Work

302

(5)

How to Install a Floppy Drive

307

(2)

How Hard Drives Work

309

(5)

Tracks and Sectors on the Drive

311

(1)

Low-Level Formatting

312

(1)

Calculating Drive Capacity on Older Drives

313

(1)

Drive Capacity for Today's Drives

314

(1)

Hard Drive Interface Standards

314

(14)

The ATA Interface Standards

314

(10)

SCSI Technology

324

(2)

Other Interface Standards

326

(2)

Selecting and Installing a Hard Drive

328

(18)

How to Select a Hard Drive

328

(1)

Installations Using Legacy BIOS

329

(1)

Steps to Install a Parallel ATA Hard Drive

330

(13)

Serial ATA Hard Drive Installations

343

(2)

Installing a Hard Drive in a Wide Bay

345

(1)

Troubleshooting Hard Drives

346

(15)

Problems with Hard Drive Installations

346

(1)

How to Approach a Hard Drive Problem After the Installation

347

(2)

Hard Drive Hardware Problems

349

(6)

Troubleshooting Floppy Drives and Disks

355

(6)

Installing and Supporting I/O Devices

361

(72)

Basic Principles to Support I/O Devices

362

(1)

Working with Keyboards

363

(3)

How Keyboard Keys Work

364

(1)

Keyboard Connectors

364

(2)

Installing Keyboards

366

(1)

Cleaning the Keyboard

366

(1)

The Mouse and Other Pointing Devices

366

(4)

Mouse Technologies

367

(2)

Cleaning a Mouse

369

(1)

Touch Screens

369

(1)

Other Pointing Devices

370

(1)

Specialty Input Devices

370

(4)

Barcode Readers

370

(1)

Fingerprint Readers and Other Biometric Devices

371

(3)

Monitors, Projectors, and Video Cards

374

(19)

Monitors

374

(8)

Using a Projector

382

(1)

Video Cards

383

(10)

Using Ports and Expansion Slots for Add-On Devices

393

(25)

Using Serial Ports

394

(4)

Infrared Transceivers

398

(1)

Using Parallel Ports

399

(2)

Using USB Ports

401

(6)

Using IEEE 1394 Ports

407

(3)

Installing and Supporting Expansion Cards

410

(8)

Troubleshooting I/O Devices

418

(15)

Troubleshooting Keyboards

419

(1)

Troubleshooting a Touch Screen

420

(1)

Troubleshooting a Mouse or Touchpad

420

(1)

Troubleshooting Monitors and Video Cards

421

(12)

Multimedia Devices and Mass Storage

433

(62)

Multimedia on a PC

434

(24)

CPU Technologies for Multimedia

434

(1)

Sound Cards and Onboard Sound

434

(11)

Digital Cameras and Flash Memory Devices

445

(3)

Web Cameras and Microphones

448

(2)

MP3 Players

450

(3)

MIDI Devices

453

(1)

TV Tuner and Video Capture Cards

454

(4)

Optical Storage Technology

458

(13)

Using CDs

458

(8)

Using DVDs

466

(3)

Caring for Optical Drives and Discs

469

(2)

Hardware Used for Backups and Fault Tolerance

471

(13)

Tape Drives

472

(5)

Removable Drives

477

(3)

Fault Tolerance, Dynamic Volumes, and RAID

480

(4)

Troubleshooting Multimedia Devices

484

(11)

Problems with CD, CD-RW, DVD, or DVD-RW Installation

484

(1)

Problems When Burning a CD

484

(1)

Troubleshooting Sound Problems

485

(2)

Troubleshooting Tape Drives

487

(8)

Installing Windows 2000/XP

495

(52)

Features and Architecture of Windows 2000/XP

496

(19)

Versions and Features of Windows XP and 2000

496

(4)

Windows 2000/XP Architecture and Operating Modes

500

(2)

Networking Features

502

(3)

How Windows 2000/XP Manages Hard Drives

505

(9)

When to Use Windows 2000 and Windows XP

514

(1)

Plan the Windows 2000/XP Installation

515

(11)

Minimum Requirements and Hardware

516

(1)

Compatibility

516

(3)

Upgrade, Clean Install, or Dual Boot?

519

(2)

Hard Drive Partitions and File Systems

521

(1)

Will the PC Join a Workgroup or a Domain?

522

(1)

How Will the Installation Process Work?

522

(1)

Final Checklist

523

(3)

Steps to Install Windows XP

526

(5)

Windows XP Clean Install When an OS is Not Already Installed

527

(2)

Windows XP Clean Install When an OS is Already Installed

529

(1)

Upgrade to Windows XP

529

(1)

Dual Boot Using Windows XP

530

(1)

After the Windows XP Installation

531

(6)

Product Activation

533

(1)

Update Windows

534

(3)

Steps to Install Windows 2000

537

(10)

Clean Installation

537

(2)

Clean Install When the Hard Drive Has an Operating System Installed

539

(1)

Upgrade Installation

540

(7)

Maintaining Windows 2000/XP

547

(78)

Supporting Hardware and Applications

548

(32)

Installing Hardware Under Windows 2000/XP

548

(6)

Preparing a Hard Drive for First Use

554

(5)

Solving Hardware Problems Using Windows 2000/XP

559

(5)

Installing and Supporting Applications

564

(6)

Tools Useful to Manage Hardware and Applications

570

(10)

Protecting and Maintaining Windows System Files

580

(12)

Windows File Protection

581

(2)

Windows XP System Restore

583

(3)

Back up and Restore the System State

586

(2)

Windows XP Automated System Recovery

588

(4)

The Windows 2000/XP Registry

592

(8)

How the Registry Is Organized

593

(3)

Backing Up and Recovering the Registry

596

(2)

Editing the Registry

598

(2)

Optimizing the Windows 2000/XP Environment

600

(25)

Tools to Manage Software

601

(9)

Uninstall Unwanted Software

610

(5)

Managing Windows 2000/XP Memory

615

(10)

Supporting Windows 2000/XP Users and Their Data

625

(60)

Managing User Accounts

626

(13)

Understanding and Setting Up User Accounts

626

(11)

Transferring User Files and Preferences to a New PC

637

(2)

Tools for Supporting Users and Their Data

639

(20)

The Command Prompt Window

639

(8)

Task Scheduler

647

(2)

Group Policy

649

(3)

Controlling the Start Menu

652

(1)

Windows XP Remote Assistance

653

(6)

Supporting Hard Drives

659

(26)

Hard Drive Routine Maintenance Tasks

659

(4)

Conserving Hard Drive Space

663

(4)

Making Backups

667

(6)

Solving Hard Drive Problems

673

(12)

Troubleshooting Windows 2000/XP Startup

685

(56)

Understanding the Windows 2000/XP Boot Process

686

(6)

What Happens when Windows 2000/XP Starts Up

686

(1)

Files Needed to Start Windows 2000/XP

687

(2)

Important Folders Used in the Startup Process

689

(1)

The Boot.ini File

689

(1)

Customizing the Way Windows 2000/XP Starts Up

690

(2)

Troubleshooting Tools to Solve Startup Problems

692

(23)

Advanced Options Menu

698

(5)

Recovery Console

703

(12)

Strategies for Troubleshooting Windows 2000/XP Startup

715

(26)

Guidelines for Troubleshooting Boot Problems

715

(2)

Respond to Any Startup Errors

717

(5)

Cleaning Up Startup

722

(6)

Restore System Files

728

(2)

Recover or Repair the Windows 2000/XP Installation

730

(11)

Windows 9x/Me Commands and Startup Disk

741

(38)

Understanding DOS and Windows 9x/Me Startup

742

(3)

OS Boot Record Program Locates and Executes Io.sys

742

(1)

Msdos.sys Is Checked

743

(1)

Config.sys Is Checked

743

(1)

Command.com is Executed

744

(1)

Autoexec.bat is Executed

744

(1)

Commands to Manage Memory

745

(7)

How DOS and Windows 9x/Me Divide Memory

745

(3)

Windows 9x/Me and DOS Utilities That Manage Memory

748

(4)

Using the Command Prompt

752

(14)

Accessing a Command Prompt

752

(1)

File and Directory Naming Conventions

753

(1)

Using Wildcard Characters in Command Lines

754

(1)

Launching a Program Using the Command Prompt

754

(2)

Commands to Manage Files and Directories

756

(6)

Commands to Manage Hard Drives and Disks

762

(2)

Commands to Manage the Operating System

764

(2)

Using Batch Files

766

(1)

Using the Windows 9x/Me Startup Disk

766

(13)

Creating a Windows 9x/Me Startup Disk

766

(2)

Using a Startup Disk to Partition and Format a New Drive

768

(2)

Using a Startup Disk to Troubleshoot a Failed Boot

770

(9)

Supporting Windows 9x/Me

779

(62)

Windows 9x/Me Architecture

780

(5)

A Bridging of Two Worlds

780

(2)

Virtual Machines

782

(2)

Virtual Memory

784

(1)

Installing Windows 9x/Me, Hardware, and Software

785

(19)

Installing Windows 9x/Me

785

(11)

Installing and Managing Hardware with Windows 9x/Me

796

(6)

Installing and Managing Software in Windows 9x/Me

802

(2)

Booting Windows 9x/Me

804

(6)

Files Used to Customize the Startup Process

804

(2)

The Windows 9x/Me Startup Process

806

(4)

Troubleshooting Tools for Windows 9x/Me

810

(9)

System Monitor

812

(1)

System Configuration Utility (Msconfig)

813

(1)

Dr. Watson

814

(1)

The Windows 9x/Me Registry and Registry Checker

815

(4)

Troubleshooting Windows 9x/Me

819

(22)

Troubleshooting Windows 9x/Me Installations

819

(1)

Troubleshooting Windows 9x/Me Startup

820

(9)

Troubleshooting Problems After Windows 9x/Me Startup

829

(12)

PCs on a Network

841

(80)

Physical Network Architectures

842

(22)

Sizes of Networks

842

(1)

Networking Technologies

842

(3)

Additional Terms Used in Networking

845

(1)

Introducing Ethernet

846

(9)

Wireless Networks

855

(4)

Telephone Networks

859

(3)

Token Ring and FDDI

862

(2)

Windows on a Network

864

(13)

Four Suites of Protocols

864

(2)

Addressing on a Network

866

(10)

How Computers Find Each Other on a LAN

876

(1)

Installing a NIC and Connecting to a Network

877

(20)

Installing a NIC Using Windows 2000/XP

878

(6)

Installing a NIC Using Windows 9x/Me

884

(3)

Installing a Wireless Adapter in a Notebook

887

(10)

Using Resources on the Network

897

(8)

Sharing Files, Folders, and Applications

897

(5)

Network Drive Maps

902

(2)

What If You Don't Want to Share?

904

(1)

How to Set Up Your Own Wireless Network

905

(6)

Security on a Wireless LAN

905

(2)

Choosing a Wireless Access Point

907

(1)

Configure and Test Your Wireless Network

907

(4)

Troubleshooting a Network Connection

911

(10)

PCs on the Internet

921

(76)

The TCP/IP Suite of Protocols

922

(9)

Using IP and Port Addresses to Identify Services

922

(3)

TCP/IP Protocol Layers

925

(3)

TCP/IP Utilities

928

(3)

Connecting to the Internet

931

(22)

Cable Modem and DSL Connections

932

(8)

Dial-up Connections

940

(9)

Sharing a Personal Internet Connection

949

(2)

Implementing a Software Firewall

951

(2)

Using a Router on Your Network

953

(11)

Advantages of Using a Router

954

(2)

Installing and Configuring a Router

956

(6)

Virtual Private Network

962

(2)

Supporting Internet Clients

964

(33)

Supporting Web Browsers

965

(11)

Supporting E-mail

976

(2)

Supporting FTP

978

(3)

Supporting VoIP

981

(3)

Supporting Remote Desktop

984

(13)

Securing Your PC and LAN

997

(64)

Securing Your Desktop or Notebook Computer

998

(35)

Access Control

999

(8)

Limit Use of the Administrator Account

1007

(1)

Use a Personal Firewall

1008

(1)

Use AV Software

1009

(1)

Keep Windows Updates Current

1010

(2)

Set Internet Explorer for Optimum Security

1012

(1)

Use Alternate Client Software

1012

(1)

Consider Using Microsoft Shared Computer Toolkit for Windows XP

1013

(1)

Hide and Encrypt Files and Folders

1014

(6)

Physically Protect Your Equipment

1020

(1)

Beware of Social Engineering

1021

(4)

Keep Good Backups of User Data

1025

(1)

Back Up System Files

1026

(1)

Make Use of Event Logging and Incident Reporting

1026

(6)

Destroy the Trash

1032

(1)

Perform a Monthly Security Maintenance Routine

1032

(1)

Securing Your Wired or Wireless Network

1033

(4)

Use a Router to Secure a SOHO Network

1033

(2)

Authentication Technologies for Larger Networks

1035

(2)

Dealing with Malicious Software

1037

(24)

You've Got Malware

1038

(1)

Here's the Nasty List

1039

(4)

Step-by-Step Attack Plan

1043

(18)

Notebooks, Tablet PCs, and PDAs

1061

(70)

Supporting Notebooks

1062

(31)

Tips for Buying a Notebook

1062

(1)

Special Considerations When Servicing Notebooks

1063

(8)

Caring for Notebooks

1071

(10)

Connecting Peripheral Devices to Notebooks

1081

(12)

Replacing and Upgrading Internal Parts

1093

(19)

Three Approaches to Dealing with a Broken Internal Device

1093

(3)

Upgrading Memory

1096

(4)

Replacing a Hard Drive

1100

(3)

Replacing the LCD Panel

1103

(7)

Replacing a Mini PCI Card

1110

(1)

Other Field Replaceable Units for Notebooks

1111

(1)

Troubleshooting Notebooks

1112

(7)

Problems with the Power System

1112

(2)

Problems with Video

1114

(2)

A Notebook Gets Wet

1116

(1)

The Notebook Is Dropped

1116

(1)

Protecting and Retrieving Data

1116

(1)

More Errors and What to Do About Them

1117

(2)

Online Resources for Troubleshooting Notebooks

1119

(1)

Surveying Tablet PCs

1119

(3)

Surveying PDAs

1122

(9)

Battery Life on a PDA

1123

(1)

Applications on a PDA

1124

(1)

Connecting a PDA to a PC

1124

(1)

PDA Manufacturers and Operating Systems

1125

(6)

Supporting Printers and Scanners

1131

(58)

How Printers and Scanners Work

1132

(12)

Laser Printers

1132

(5)

Inkjet Printers

1137

(2)

Dot Matrix Printers

1139

(1)

Thermal Printers and Solid Ink Printers

1139

(2)

Introducing Scanners

1141

(3)

Installing and Sharing a Printer

1144

(11)

Installing a Local Printer

1144

(4)

Sharing a Printer with Others in a Workgroup

1148

(7)

Maintaining Printers and Scanners

1155

(16)

Printer Languages

1155

(1)

Using Windows to Manage Printers

1156

(4)

Routine Printer Maintenance

1160

(7)

Supporting Scanners

1167

(4)

Troubleshooting Printers and Scanners

1171

(18)

Printer Does Not Print

1172

(5)

Problems with Laser Printers

1177

(2)

Problems with Inkjet Printers

1179

(2)

Problems with Dot Matrix Printers

1181

(1)

Troubleshooting Scanners

1181

(8)

The Professional PC Technician

1189

(18)

Job Roles and Responsibilities

1190

(3)

Certifications and Professional Organizations

1190

(2)

Recordkeeping and Information Tools

1192

(1)

What Customers Want: Beyond Technical Know-How

1192

(1)

Support Calls: Providing Good Service

1193

(7)

Planning for Good Service

1194

(1)

Making an On-Site Service Call

1195

(2)

Phone Support

1197

(3)

When You Can't Solve the Problem

1200

(1)

Protecting Software Copyrights

1200

(7)

Federal Copyright Act of 1976

1200

(1)

Industry Associations

1201

(1)

What Are Your Responsibilities Under the Law?

1201

(6)

APPENDIX A How an OS Uses System Resources

1207

(8)

Interrupt Request Number (IRQ)

1208

(4)

Memory Addresses

1212

(1)

I/0 Addresses

1213

(1)

DMA Channels

1214

(1)

APPENDIX B Electricity and Multimeters

1215

(14)

Electricity: A Basic Introduction

1216

(4)

Voltage

1217

(1)

Amps

1218

(1)

Ohms

1219

(1)

Wattage

1219

(1)

Measuring the Voltage of a Power Supply

1220

(9)

Using a Multimeter

1220

(2)

How to Measure the Voltage of a Power Supply

1222

(5)

Practicing Measuring the Output of Your Power Supply

1227

(2)

APPENDIX C Supporting SCSI and Legacy Devices

1229

(12)

All About SCSI

1230

(6)

Signaling Methods Used on SCSI Cables

1230

(2)

Connectors Used with SCSI Cables

1232

(2)

Termination

1234

(1)

SCSI-1, SCSI-2, and SCSI-3

1235

(1)

Using ISA Expansion Slots

1236

(3)

Using Legacy Drivers

1239

(2)

APPENDIX D Disassembling a Notebook

1241

(10)

Disassembling an Older ThinkPad

1242

(3)

Disassembling a Newer Dell Notebook

1245

(6)

APPENDIX E Introducing Linux

1251

(12)

Root Account and User Accounts

1253

(1)

Directory and File Layout

1253

(2)

Linux Commands

1255

(5)

Editing Commands

1257

(1)

Viewing the Shells File

1258

(1)

Redirecting Output

1259

(1)

Creating a Directory

1259

(1)

Using the vi Editor

1260

(2)

Window Managers

1262

(1)

APPENDIX F Introducing the Mac OS

1263

(14)

Starting Up a Mac

1264

(2)

Using the Mac

1266

(4)

The Mac Desktop

1266

(1)

Using the Finder

1267

(2)

Using the Apple Menu

1269

(1)

Launching an Application

1270

(1)

Supporting Hardware

1270

(7)

Adjusting Display Settings

1271

(1)

Supporting the Hard Drive

1272

(1)

Drive Maintenance Tools

1273

(4)

APPENDIX G Supporting Windows NT Workstation

1277

(6)

Installing Windows NT as the Only OS

1278

(1)

Troubleshooting the Windows NT Boot Process

1278

(5)

Last Known Good Configuration

1279

(1)

Windows NT Boot Disks

1279

(1)

The Windows NT Emergency Repair Disk

1280

(1)

Using the Boot Disks and the ERD to Recover from a Failed Boot

1281

(2)

APPENDIX H CompTIA A+ Acronyms

1283

(8)

Glossary

1291

(30)

Index

1321

A+ Guide to Managing and Maintaining Your PC, Comprehensive

9780619217587

0619217588

Summary

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