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Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values

by: Shockley-Zalabak, Pamela

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values

by: Shockley-Zalabak, Pamela

ISBN 13:
9780205340767
ISBN 10:
0205340768
Edition: 5th
Format: Hardcover
Copyright: 01/01/2002
Publisher: Allyn & Bacon
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Summary

This text presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and practice more extensively than any other text on the market, Fundamentals of Organizational Communication provides an introduction to major organizational communication issues and theories and immediate application of the concepts presented.

Preface

xiii

Organizational Communication: A Competency-Based Approach

(16)

The Changing Nature of Organizations and Work

(1)

The Communications Era

(2)

Communication: The Key to Organizational Excellence

(1)

Excellence in Communication: Communication Competency

(3)

Organizational Communication: A Competency-Based Approach

(1)

Self-Assessment of Personal Development Needs

(1)

Summary

(4)

Workshop

(1)

The Case against Hiring Karen Groves

(1)

References and Suggested Readings

(3)

Frameworks for Understanding Organizational Communication

(19)

The ``What Business Is This of Ours?'' Case

(1)

Introduction

(1)

Basics of Human Communication

(1)

The Human Communication Process

(4)

The Construction of Shared Realities

(1)

Concepts of Organizations

(3)

Definitions of Organizational Communication

(4)

Summary

(1)

Workshop

(2)

The ``What Do You Mean I'm Not Getting a Raise?'' Case

(1)

References and Suggested Readings

(2)

Theoretical Perspectives for Organizational Communication

(49)

The Coronado Company's Quality Defects Case

(1)

Introduction

(2)

The Functional Approach

(13)

The United Concepts Advertising Agency Dilemma Case

(1)

The Meaning-Centered Approach

(16)

The ``Newcomers Aren't Welcome Here'' Case

(1)

Emerging Perspectives

(7)

Summary

(1)

Workshop

(6)

Taking a Feminist Perspective in Organizational Communication, Maryanne Wanca-Thibault

(4)

References and Suggested Readings

(4)

Communication Implications of Major Organizational Theories

(50)

The Davis Instrument Company's Manufacturing Crisis

(1)

Introduction

(1)

The Scientific Management School

(6)

Communication Implications of Scientific Management Theories

(2)

Scientific Management Theories in Contemporary Organizations

(1)

The Human Behavior School

(6)

Communication Implications of Human Behavior Theories

103

(1)

Human Behavior Theories in Contemporary Organizations

104

(1)

The Integrated Perspectives School

105

(15)

Communication Implications of Integrated Perspectives Theories

120

(1)

Integrated Perspectives Theories in Contemporary Organizations

121

(1)

Postmodern, Critical, and Feminist Perspectives

122

(4)

Communication Implications of Postmodern, Critical, and Feminist Perspectives

126

(1)

Postmodern, Critical, and Feminist Perspectives in Contemporary Organizations

127

(1)

Summary

127

(3)

Workshop

130

(3)

The ``What Do You Mean I'm Not Going to Graduate?'' Case

131

(1)

The ``We Never Had to Advertise Before'' Case

132

(1)

References and Suggested Readings

133

(2)

Individuals in Organizations

135

(51)

Dave Green's First Real Job

136

(1)

Introduction

136

(1)

Individuals in Organizations

137

(1)

The Intrapersonal Experience

138

(10)

Dave Green: The Intrapersonal Experience

140

(8)

Interpersonal Experiences

148

(8)

Dave Green: Interpersonal Experiences

149

(7)

Forming Interpersonal Relationships

156

(8)

Trust and Interpersonal Relationships

164

(1)

Technology and Interpersonal Relationships

164

(1)

Increasing Interpersonal Effectiveness

165

(8)

Summary

173

(2)

Workshop

175

(8)

Colorblindness and the Organizational Mystique

177

(2)

Anita Foeman

The Marketing Department Has a Diversity Issue

179

(2)

Amy Martz

Anita Foeman

Are We So Different We Can't Work Together?

181

(2)

Adelina M. Gomez

References and Suggested Readings

183

(3)

Groups in Organizations

186

(35)

Dave Green's Small-Group Experiences

187

(1)

Introduction

187

(1)

Small-Group Experiences

188

(1)

Types of Groups

189

(7)

The Team-Based Organization

196

(3)

Individuals in Groups

199

(2)

Group Development

201

(7)

Increasing Group Participation Effectiveness

208

(3)

Summary

211

(3)

Workshop

214

(6)

Creating a Diversity Program

217

(3)

Anita Foeman

References and Suggested Readings

220

(1)

Leadership and Management Communication

221

(47)

The Case of the Invisible Manager

222

(1)

Introduction

222

(1)

The Importance of Leadership and Management Communication

223

(2)

Theories of Leadership and Management

225

(14)

Distinctions between Leadership and Management

239

(2)

Leadership and Management Challenges

241

(3)

Determinants of Leadership Effectiveness

244

(10)

Increasing Leadership Effectiveness

254

(4)

Summary

258

(1)

Workshop

259

(7)

Leadership That Transforms

262

(4)

Michael Z. Hackman

Craig Johnson

References and Suggested Readings

266

(2)

Participating in Organizations: Developing Critical Organizational Communication Competencies

268

(41)

The Decisions, Problems, More Decisions Case

269

(1)

Introduction

270

(1)

Defining Decision Making and Problem Solving

271

(1)

Influences for Decision Making and Problem Solving

272

(2)

Methods for Decision Making and Problem Solving

274

(2)

Barriers to Effective Decision Making and Problem Solving

276

(2)

Problem-Solving Processes

278

(4)

Increasing Decision-Making and Problem-Solving Effectiveness

282

(4)

The Spending More to Save More Presentation Case

285

(1)

Interviews in Organizations

286

(5)

Increasing Interview Effectiveness

291

(2)

Presentations in Organizations

293

(2)

Types of Organizational Presentations

295

(2)

Increasing Presentation Effectiveness

297

(3)

Communications Technology in Organizations

300

(2)

Summary

302

(1)

Workshop

303

(4)

References and Suggested Readings

307

(2)

Organizational Conflict: Communicating for Effectiveness

309

(44)

The Middlesex Insurance Company Case

310

(1)

Introduction

310

(1)

Defining and Describing Conflict Processes

311

(8)

The Individual in Organizational Conflict

319

(13)

Groups in Organizational Conflict

332

(4)

Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses

336

(3)

Productively Engaging in Conflict

339

(4)

Guidelines for Productive Conflict

343

(3)

Summary

346

(1)

Workshop

347

(4)

The New Career Development Program That Ruins Careers

349

(2)

References and Suggested Readings

351

(2)

Strategic Organizational Communication: Professional Applications of Organizational Communication

353

(42)

The Press and the Stockholders Want to Know Case

354

(1)

Introduction

355

(1)

Describing Strategic Organizational Communication

356

(2)

The Organization and Its Environment

358

(3)

Strategic Management

361

(2)

Strategic Organizational Communication

363

(14)

Ethical Issues in Strategic Organizational Communication

377

(1)

The Management of Development and Change

378

(10)

Summary

388

(1)

Workshop

389

(3)

Jane Edwards's Problem Employee

389

(1)

The Case of the Poorly Written Manual

390

(1)

The Transition of Stanley Manufacturing

390

(1)

Communication as a Management Tool

390

(2)

Susan Bowick

References and Suggested Readings

392

(3)

Applications of Organizational Communication

395

(31)

The ``Where Do We Go from Here?'' Case

396

(1)

Introduction

396

(1)

Choosing a Communication Career

397

(4)

Career Choices in Organizational Communication

401

(6)

Educational Preparation for Organizational Communication Careers

407

(1)

Careers in the Twenty-First Century

408

(5)

Summary

413

(1)

Workshop

413

(11)

So What Are You Doing after Graduation? Some Reflections of a Former Xerox Salesperson

422

(2)

Donald D. Morley

References and Suggested Readings

424

(2)

Organizational Communication: Values and Ethical Communication Behaviors

426

(39)

The Presidential Fact-Finding (Witch-Hunt?) Case

427

(1)

Introduction

428

(1)

Values in Organizational Communication

428

(8)

Appraising Your Individual Value System

436

(1)

Ethics in Organizational Communication

436

(10)

The Organizational Conundrum

446

(3)

Ethical Dilemmas in Organizational Communication

449

(4)

Developing Ethical Standards in Organizational Communication

453

(5)

Summary

458

(1)

Workshop

459

(4)

The Coronado Youth Employment and Recreational Services Case

461

(2)

References and Suggested Readings

463

(2)

Appendix

465

(22)

Putting It All Together

465

(1)

Cases

465

(22)

A Conflict of Interest

469

(1)

Summer Kircher

Can Newspeople Challenge My Company?

470

(1)

Kim Walker

What Gets Cut?

471

(1)

Sherwyn P. Morreale

Karen Mason's Management Briefing Disaster

472

(1)

I Though I Gave Them Everything

473

(1)

Ann Cartwright, Vice President of Drummond Industries

474

(1)

The Rule Here Is to Do What Management Wants

474

(1)

The Barquette Cleaning Company Case

475

(3)

David Gehring

R. Jeffrey Ringer

Two Men---Two Issues---Two Japanese Workers

478

(1)

Rieko McAdams

The Grayson-Gerald Consulting Case

479

(1)

Maryanne Wanca-Thibault

I Thought We Were a Team

480

(1)

The Case of the Internal Communications Dilemma

481

(1)

The Case of the Reluctant Team Member

481

(1)

What Happened to the Value of Networking?

482

(1)

The Case of the ``Walking the Talk'' Manager

483

(1)

Working Together at a Distance

484

(1)

Career and Personal Needs Just Don't Mix

484

(1)

The Power of Symbols: Creating Corporate Identity at Agilent Technologies

485

(2)

Michael Z. Hackman

Ross Campbell

Author Index

487

(5)

Subject Index

492

Amazon no longer offers textbook rentals. We do!

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values

9780205340767

0205340768

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values

Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, and Values

9780205340767

0205340768

Summary

Table of Contents

Supplemental Materials

Write a Review

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