Amazon no longer offers textbook rentals. We do!

Essentials of Organizational Behavior

by: Robbins, Stephen P.

Essentials of Organizational Behavior

by: Robbins, Stephen P.

ISBN 13:
9780130353092
ISBN 10:
0130353094
Edition: 7th
Format: Paperback
Copyright: 01/01/2003
Publisher: Pearson College Div
Newer Edition

Rent

Sorry, this item is currently unavailable.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Extend or Purchase Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Summary

For one-semester, undergraduate and graduate level courses in Organizational Behavior. This text provides balanced coverage of key topics in Organizational Behavior including traditional as well as cutting-edge issues. At 300 pages, it's a viable alternative to the traditional 600-700 page core text. The absence of end-of-chapter pedagogy makes it flexible enough to combine with outside cases, readings, and experiential materials.

Preface

xvii

Part I PROLOGUE

(13)

Introduction to Organizational Behavior

(13)

The Field of Organizational Behavior

(3)

Definition

(1)

Contributing Disciplines

(2)

Goals of Organizational Behavior

(1)

Explanation

(1)

Prediction

(1)

Control

(1)

Challenges and Opportunities for OB: A Managerial Perspective

(6)

Improving Quality and Productivity

(1)

Improving People Skills

(1)

Managing Workforce Diversity

(1)

Responding to Globalization

(1)

Empowering People

(1)

Stimulating Innovation and Change

(1)

Coping with ``Temporariness''

(1)

Helping Employees Balance Work/Life Conflicts

(1)

Declining Employee Loyalty

(1)

Improving Ethical Behavior

(1)

The Plan of This Book

(2)

Part II THE INDIVIDUAL IN THE ORGANIZATION

(70)

Foundations of Individual Behavior

(16)

Values

(5)

Types of Values

(2)

Values, Loyalty, and Ethical Behavior

(1)

Values Across Cultures

(2)

Attitudes

(4)

Job Satisfaction

(2)

Reducing Dissonance

(1)

The Attitude/Behavior Relationship

(1)

Perception

(3)

Factors Influencing Perception

(1)

Attribution Theory

(2)

Shortcuts to Judging Others

(1)

Learning

(1)

Implications for Managers

(3)

Personality and Emotions

(12)

Personality

(6)

The Myers-Briggs Type Indicator

(1)

The Big-Five Model

(1)

Other Key Personality Attributes

(1)

Personality and National Culture

(1)

Matching Personalities and Jobs

(2)

Emotions

(5)

What Are Emotions?

(1)

Felt Versus Displayed Emotions

(1)

The Six Universal Emotions

(1)

Gender and Emotions

(1)

Emotions and National Culture

(1)

OB Applications

(2)

Implications for Managers

(1)

Basic Motivation Concepts

(13)

What Is Motivation?

(1)

Early Theories of Motivation

(4)

Hierarchy of Needs Theory

(2)

Theory X and Theory Y

(1)

Two-Factor Theory

(2)

Contemporary Theories of Motivation

(6)

McClelland's Theory of Needs

(1)

Goal-Setting Theory

(1)

Reinforcement Theory

(1)

Equity Theory

(2)

Expectancy Theory

(1)

Don't Forget: Motivation Theories Are Culture-Bound!

(1)

Implications for Managers

(1)

Motivation: From Concepts to Applications

(14)

Management by Objectives

(3)

What is MBO?

(1)

Linking MBO and Goal-Setting Theory

(1)

MBO in Practice

(1)

Behavior Modification

(2)

What Is OB Mod?

(2)

Linking OB Mod and Reinforcement Theory

(1)

OB Mod in Practice

(1)

Employee Recognition Programs

(1)

What Are Employee Recognition Programs?

(1)

Linking Recognition Programs and Reinforcement Theory

(1)

Employee Recognition Programs in Practice

(1)

Employee Involvement Programs

(3)

What Is Employee Involvement?

(1)

Examples of Employee Involvement Programs

(1)

Linking Employee Involvement Programs and Motivation Theories

(1)

Employee Involvement Programs in Practice

(1)

Variable-Pay Programs

(2)

What Are Variable-Pay Programs?

(1)

Linking Variable-Pay Programs and Expectancy Theory

(1)

Variable-Pay Programs in Practice

(1)

Skill-Based Pay Plans

(2)

What Are Skill-Based Pay Plans?

(1)

Linking Skill-Based Pay Plans to Motivation Theories

(1)

Skill-Based Pay in Practice

(1)

Implications for Managers

(1)

Individual Decision Making

(15)

How Should Decisions Be Made?

(3)

The Rational Decision-Making Process

(1)

Improving Creativity in Decision Making

(2)

How Decisions Are Actually Made in Organizations

(9)

Bounded Rationality

(1)

Intuition

(1)

Identifying Problems

(1)

Developing Alternatives

(1)

Making Choices

(1)

Individual Differences

(3)

Organizational Constraints

(1)

Cultural Differences

(1)

Ethics in Decision Making

(1)

Implications for Managers

(1)

Part III GROUPS IN THE ORGANIZATION

(94)

Foundations of Group Behavior

(16)

Defining and Classifying Groups

(1)

Basic Group Concepts

(9)

Roles

(2)

Norms

(3)

Cohesiveness

(1)

Size

(2)

Composition

(1)

Status

(1)

Group Decision Making

(4)

The Individual Versus the Group

(1)

Groupthink and Groupshift

(2)

Selecting the Best Group Decision-Making Technique

(1)

Implications for Managers

(2)

Understanding Work Teams

100

(13)

Why Have Teams Become So Popular?

101

(1)

Teams Versus Groups: What's the Difference?

101

(1)

Types of Teams

102

(3)

Problem-Solving Teams

102

(1)

Self-Managed Work Teams

103

(1)

Cross-Functional Teams

104

(1)

Virtual Teams

104

(1)

Creating Effective Teams

105

(5)

Work Design

105

(1)

Composition

106

(2)

Context

108

(1)

Process

109

(1)

Turning Individuals into Team Players

110

(2)

The Challenge

110

(1)

Shaping Team Players

111

(1)

Implications for Managers

112

(1)

Communication

113

(17)

Functions of Communication

114

(1)

The Communication Process

114

(1)

Direction of Communication

115

(1)

Downward

115

(1)

Upward

115

(1)

Lateral

116

(1)

Interpersonal Communication

116

(3)

Oral Communication

116

(1)

Written Communication

117

(1)

Nonverbal Communication

117

(2)

Organizational Communication

119

(4)

Formal Small-Group Networks

119

(1)

The Grapevine

119

(2)

Computer-Aided Communication

121

(2)

Barriers to Effective Communication

123

(1)

Filtering

123

(1)

Selective Perception

123

(1)

Information Overload

123

(1)

Gender Styles

123

(1)

Emotions

124

(1)

Language

124

(1)

Cross-Cultural Communication

124

(2)

Cultural Context

125

(1)

A Cultural Guide

126

(1)

Ethics in Communication: Is It Wrong to Tell a Lie?

126

(1)

Implications for Managers

126

(4)

Leadership and Creating Trust

130

(20)

What Is Leadership?

130

(1)

Trait Theories

131

(1)

Behavioral Theories

131

(3)

Ohio State Studies

132

(1)

University of Michigan Studies

133

(1)

The Managerial Grid

133

(1)

Summary of Behavioral Theories

133

(1)

Contingency Theories

134

(7)

The Fiedler Model

135

(2)

Leader-Member Exchange Theory

137

(1)

Path-Goal Theory

137

(2)

Leader-Participation Model

139

(1)

Gender As a Contingency Variable: Do Males and Females Lead Differently?

139

(2)

Trait Theories Updated: Charismatic Leadership

141

(1)

Visionary Leadership

142

(1)

Team Leadership

142

(1)

Is Leadership Always Relevant?

143

(1)

Trust and Leadership

144

(4)

What Is Trust?

144

(2)

Trust and Leadership

146

(1)

Three Types of Trust

146

(1)

How Do You Build Trust?

147

(1)

Implications for Managers

148

(2)

Power and Politics

150

(13)

A Definition of Power

150

(1)

Contrasting Leadership and Power

151

(1)

Bases of Power

152

(2)

Coercive Power

152

(1)

Reward Power

153

(1)

Legitimate Power

153

(1)

Expert Power

153

(1)

Referent Power

153

(1)

Dependency: The Key to Power

154

(1)

The General Dependency Postulate

154

(1)

What Creates Dependency?

154

(1)

Power in Groups: Coalitions

155

(1)

Power and Sexual Harassment

156

(1)

Politics: Power in Action

157

(5)

A Definition of Political Behavior

157

(1)

The Importance of a Political Perspective

158

(1)

Factors Contributing to Political Behavior

158

(2)

Impression Management

160

(1)

The Ethics of Behaving Politically

161

(1)

Implications for Managers

162

(1)

Conflict and Negotiation

163

(15)

A Definition of Conflict

163

(1)

Transitions in Conflict Thought

164

(1)

The Traditional View

164

(1)

The Human Relations View

165

(1)

The Interactionist View

165

(1)

Differentiating Functional from Dysfunctional Conflicts

165

(1)

The Conflict Process

166

(5)

Stage I: Potential Opposition

166

(2)

Stage II: Cognition and Personalization

168

(1)

Stage III: Behavior

168

(1)

Stage IV: Outcomes

169

(2)

Negotiation

171

(5)

Bargaining Strategies

171

(2)

Issues in Negotiation

173

(3)

Implications for Managers

176

(2)

Part IV THE ORGANIZATION SYSTEM

178

(88)

Foundations of Organization Structure

178

(18)

What Is Organization Structure?

178

(7)

Work Specialization

179

(2)

Departmentalization

181

(1)

Chain of Command

182

(1)

Span of Control

183

(1)

Centralization and Decentralization

184

(1)

Formalization

184

(1)

Common Organizational Designs

185

(3)

The Simple Structure

185

(1)

The Bureaucracy

186

(1)

The Matrix Structure

187

(1)

New Options

188

(3)

The Team Structure

188

(1)

The Virtual Organization

189

(1)

The Boundaryless Organization

190

(1)

Why Do Structures Differ?

191

(2)

Strategy

191

(1)

Organization Size

192

(1)

Technology

192

(1)

Environmental Uncertainty

193

(1)

Organization Structure and Employee Behavior

193

(2)

Implications for Managers

195

(1)

Technology and Work Design

196

(19)

Technology in the Workplace

196

(4)

Continuous Improvement Processes

197

(1)

Process Reengineering

198

(1)

Mass Customization

199

(1)

Organizational Behavior in an E-World

200

(6)

What's an E-Organization?

200

(1)

Selected Implications for Individual Behavior

201

(2)

Selected Implications for Group Behavior

203

(2)

Will E-Orgs Redefine Interpersonal Relationships?

205

(1)

Work Design

206

(7)

Task Characteristic Theories

206

(3)

Work Redesign

209

(2)

Popular Work Schedule Options

211

(2)

Implications for Managers

213

(2)

Human Resource Policies and Practices

215

(15)

Employee Selection

216

(2)

Interviews

216

(1)

Written Tests

217

(1)

Performance-Simulation Tests

217

(1)

Training Programs

218

(2)

Types of Training

218

(2)

Training Methods

220

(1)

Performance Appraisal

220

(8)

Performance Appraisal and Motivation

221

(1)

What Do We Evaluate?

221

(1)

Who Should Do the Evaluating?

222

(1)

Performance Appraisal Methods

223

(2)

Suggestions for Improving Performance Appraisals

225

(1)

Don't Forget Performance Feedback!

226

(1)

What About Team Performance Appraisals?

227

(1)

Performance Appraisal in a Global Context

228

(1)

Implications for Managers

228

(2)

Organizational Culture

230

(18)

Defining Organizational Culture

231

(2)

Culture Is a Descriptive Term

231

(1)

Do Organizations Have Uniform Cultures?

231

(2)

Strong Versus Weak Cultures

233

(1)

What Does Culture Do?

233

(1)

Culture's Functions

233

(1)

Culture As a Liability

234

(1)

Creating and Sustaining Culture

234

(5)

How a Culture Begins

234

(1)

Keeping a Culture Alive

235

(3)

Summary: How Cultures Form

238

(1)

How Employees Learn Culture

239

(2)

Stories

239

(1)

Rituals

240

(1)

Material Symbols

240

(1)

Language

241

(1)

Managing Cultural Change

241

(1)

Creating an Ethical Organizational Culture

242

(1)

Spirituality and Organizational Culture

243

(3)

What Is Spirituality?

243

(1)

Why Spirituality Now?

243

(1)

Characteristics of a Spiritual Organization

244

(1)

Criticisms of Spirituality

245

(1)

Organizational Culture versus National Culture

246

(1)

Organizational Culture and the Paradox of Diversity

246

(1)

Implications for Managers

247

(1)

Organizational Change and Development

248

(18)

Forces for Change

248

(2)

Managing Planned Change

250

(1)

Two Views of Change

251

(2)

The ``Calm Waters'' Simile

251

(1)

The ``White-Water Rapids'' Simile

252

(1)

Putting the Two Views in Perspective

252

(1)

Resistance to Change

253

(4)

Individual Resistance

254

(1)

Organizational Resistance

254

(1)

Overcoming Resistance to Change

255

(2)

Managing Change Through Organizational Development

257

(3)

Sensitivity Training

257

(1)

Survey Feedback

258

(1)

Process Consultation

258

(1)

Team Building

259

(1)

Intergroup Development

260

(1)

Contemporary Issues in Organizational Change

260

(4)

Work Stress

261

(1)

Stimulating Innovation

262

(1)

Knowledge Management

263

(1)

Implications for Managers

264

(2)

Epilogue

266

(1)

Endnotes

267

(18)

Glindex (Index/Glossary)

285

Amazon no longer offers textbook rentals. We do!

Essentials of Organizational Behavior

Essentials of Organizational Behavior

9780130353092

0130353094

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Essentials of Organizational Behavior

Essentials of Organizational Behavior

9780130353092

0130353094

Summary

Table of Contents

Supplemental Materials

Write a Review

Related Products