did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

Difficult Conversations : How to Discuss What Matters Most

9780143118442

Difficult Conversations : How to Discuss What Matters Most

  • ISBN 13:

    9780143118442

  • ISBN 10:

    0143118447

  • Edition: 10th
  • Format: Paperback
  • Copyright: 11/02/2010
  • Publisher: Penguin Group USA
  • Newer Edition

List Price $18.00 Save

Rent $10.00
TERM PRICE DUE
Added Benefits of Renting

Free Shipping Both Ways Free Shipping Both Ways
Highlight/Take Notes Like You Own It Highlight/Take Notes Like You Own It
Purchase/Extend Before Due Date Purchase/Extend Before Due Date

List Price $18.00 Save $12.88

Used $5.12

In Stock Usually Ships in 24 Hours.

We Buy This Book Back We Buy This Book Back!

Included with your book

Free Shipping On Every Order Free Shipping On Every Order

List Price $18.00 Save $0.63

New $17.37

This item is temporarily unavailable from the publisher, but is expected in soon. Place your order now and we will ship it as soon as it arrives.

We Buy This Book Back We Buy This Book Back!

Included with your book

Free Shipping On Every Order Free Shipping On Every Order

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Extend or Purchase Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Summary

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.

From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.

You'll learn how to:

• Decipher the underlying structure of every difficult conversation

• Start a conversation without defensiveness

• Listen for the meaning of what is not said

• Stay balanced in the face of attacks and accusations

• Move from emotion to productive problem solving

Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. This textbook shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.

Author Biography

Read more