Design for Trustworthy Software Tools, Techniques, and Methodology of Developing Robust Software

ASQ 2007 CROSBY MEDAL WINNER! An Integrated Technology for Delivering Better Software-Cheaper and Faster! #xA0; This book presents an integrated technology, Design for Trustworthy Software (DFTS), to address software quality issues upstream such that the goal of software quality becomes that of preventing bugs in implementation rather than finding and eliminating them during and after implementation. The thrust of the technology is that major quality deployments take place before a single line of code is written! #xA0; This customer-oriented integrated technology can help deliver breakthrough results in cost, quality, and delivery schedule thus meeting and exceeding customer expectations. The authors describe the principles behind the technology as well as their applications to actual software design problems. They present illustrative case studies covering various aspects of DFTS technology including CoSQ, AHP, TRIZ, FMEA, QFD, and Taguchi Methods and provide ample questions and exercises to test the readers understanding of the material in addition to detailed examples of the applications of the technology. #xA0; The book can be used to impart organization-wide learning including training for DFTS Black Belts and Master Black Belts. It helps you gain rapid mastery, so you can deploy DFTS Technology quickly and successfully. Learn how to #xA0; "#xA0;#xA0;#xA0; Plan, build, maintain, and improve your trustworthy software development system "#xA0;#xA0;#xA0; Adapt best practices of quality, leadership, learning, and management for the unique software development milieu "#xA0;#xA0;#xA0; Listen to the customer#x19;s voice, then guide user expectations to realizable, reliable software products "#xA0;#xA0;#xA0; Refocus on customer-centered issues such as reliability, dependability, availability, and upgradeability "#xA0;#xA0;#xA0; Encourage greater design creativity and innovation "#xA0;#xA0;#xA0; Validate, verify, test, evaluate, integrate, and maintain software for trustworthiness "#xA0;#xA0;#xA0; Analyze the financial impact of software quality "#xA0;#xA0;#xA0; Prepare your leadership and infrastructure for DFTS #xA0; Design for Trustworthy Software will help you improve quality whether you develop in-house, outsource, consult, or provide support. It offers breakthrough solutions for the entire spectrum of software and quality professionals-from developers to project leaders, chief software architects to customers. The American Society for Quality (ASQ)is the world's leading authority on quality which provides a community that advances learning, quality improvement, and knowledge exchange to improve business results, and to create better workplaces and communities worldwide. The Crosby Medalis presented to the individual who has authored a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, or techniques of quality management. #xA0; Bijay K. Jayaswal, CEO of Agilenty Consulting Group, has held senior executive positions and consulted on quality and strategy for 25 years. His expertise includes value engineering, process improvement, and product development. He has directed MBA and Advanced Management programs, and helped to introduce enterprise-wide reengineering and Six Sigma initiatives. #xA0; Dr. Peter C. Patton, Chairman of Agilenty Consulting Group, is Professor of Quantitative Methods and Computer Science at the University of St. Thomas. He served as CIO of the University of Pennsylvania and CTO at Lawson Software, and has been involved with software development since 1955.

Bijay K. Jayaswal holds a B.Eng. (Hons.) degree in electrical engineering from the Birla Institute of Technology and Science, Pilani, India, and an MBA and a master’s degree in electrical engineering from Aston University in England. He is the CEO of Agilenty Consulting Group, LLC. He has held senior executive positions and has consulted in quality and strategy for the last 25 years. His consulting and research interests include value engineering, process improvement, and product development. He has taught engineering and management at the University of Mauritius and California State University, Chico and has directed MBA and Advanced Management programs. He has helped introduce corporate-wide initiatives in reengineering, Six Sigma, and Design for Six Sigma and has worked with senior executive teams to implement such initiatives. He can be contacted at bijay.jayaswal@agilenty.com.

 

Dr. Peter C. Patton is Professor of Quantitative Methods and Computer Science at the University of St. Thomas, St. Paul, Minnesota. He also is Chairman of Agilenty Consulting Group. He has taught at the Universities of Minnesota, Paris, and Stuttgart and has held the position of Chief Information Officer at the University of Pennsylvania. He has engineering and mathematics degrees from Harvard, Kansas, and Stuttgart. He was Chief Technologist at Lawson Software from 1996 to 2002. He was Lawson’s representative on the Technical Advisory Committee of IBM’s SanFrancisco™ Java Framework project. He has been involved in computer hardware and software development since 1955. He can be contacted at peter.patton@agilenty.com.

Foreword     xxv

Preface        xxvii

Acknowledgments  xxxiii

About the Authors  xxxv

PART I C ONTEMPORARY S OFTWARE D EVELOPMENT P ROCESS , T HEIR S HORTCOMINGS , AND THE C HALLENGE OF T RUSTWORTHY S OFTWARE

CHAPTER 1  Software Development Methodology Today  3

CHAPTER 2  The Challenge of Trustworthy Software: Robust Design in Software Context  35

CHAPTER 3  Software Quality Metrics  69

CHAPTER 4  Financial Perspectives on Trustworthy Software      95

CHAPTER 5  Organizational Infrastructure and Leadership for DFTS       139

PART II T OOLS AND T ECHNIQUES OF D ESIGN FOR T RUSTWORTHY S OFTWARE

CHAPTER 6  The Seven Basic (B7) Tools of Quality 193

CHAPTER 7  The 7 MP Tools: Analyzing and Interpreting Qualitative and Verbal Data 227

CHAPTER 8  The Analytic Hierarchy Process   253

CHAPTER 9  Complexity, Mistakes, and Poka Yoke in Software Development Processes    303

CHAPTER 10 5S for Intelligent Housekeeping in Software Development 329

CHAPTER 11 Understanding Customer Needs: Software QFD and the Voice of the Customer          345

CHAPTER 12 Creativity and Innovation in the Software Design Process: TRIZ and Pugh Concept Selection Methodology     405

CHAPTER 13 Risk Assessment and Failure Modes and Effects Analysis in Software     431

CHAPTER 14 Object and Component Technologies and Other Development Tools     449

PART III D ESIGNING FOR T RUSTWORTHY S OFTWARE

CHAPTER 15 Quality Measures and Statistical Methods for Trustworthy Software      479

CHAPTER 16 Robust Software in Context       499

CHAPTER 17 Taguchi Methods and Optimization for Robust Software    511

CHAPTER 18 Verification, Validation, Testing, and Evaluation for Trustworthiness       533

CHAPTER 19 Integration, Extension, and Maintenance for Trustworthiness      553

PART IV P UTTING I T A LL T OGETHER : D EPLOYMENT OF A DFTS P ROGRAM

CHAPTER 20 Organizational Preparedness for DFTS 567

CHAPTER 21 Launching a DFTS Initiative        587

PART V S IX C ASE S TUDIES

CHAPTER 22 Cost of Software Quality (CoSQ) at Raytheon’s Electronic Systems (RES) Group          633

CHAPTER 23 Information Technology Portfolio Alignment   643

CHAPTER 24 Defining Customer Needs for Brand-New Products: QFD for Unprecedented Software          665

CHAPTER 25 Jurassic QFD: Integrating Service and Product Quality Function Deployment   685

CHAPTER 26 Project QFD: Managing Software Development Projects Better with Blitz QFD          707

CHAPTER 27 QFD 2000: Integrating QFD and Other Quality Methods to Improve the New-Product Development Process      729

Glossary of Technical Terms      745

Name Index 753

Index 759