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- ISBN 13:
9780135766958
- ISBN 10:
0135766958
- Format: Nonspecific Binding
- Copyright: 04/11/2013
- Publisher: PEARSO
- Newer Edition
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Summary
This practical, real-world text presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the author's broad consulting experience.
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