Consumer Economics : Issues and Behaviors

This book provides and up-to-date look at the consumer movement and the intricacies of consumer behavior.Incorporates Internet and e-commerce, media and advertising, consumer consumption shifts, diet and health consumption, and coverage of fraud and identity theft.For those in customer service, marketing, and sales, and anyone interested in consumer science.

We must be the change we wish to see in the world. - Mahatma GandhiConsumer economics--since it mirrors social and economic change--is a very fastpaced discipline. The purpose of this book is to provide an updated look at the consumer movement and the intricacies of consumer behavior. It addresses who buys, what, how, when, and why. It also looks at the forces that impact consumer choice in an ever-changing and often turbulent world. Quality of life and well being are seen as end states, which consumers pursue in their decision making. Too often consumer books have focused on problems and complaints, and although these are addressed, solutions are also presented.The 21st century has brought us a keen awareness of company frailties and less than perfect ethics. Exposure of company fraud and excesses is constantly in the news eroding consumer confidence. Personal bankruptcies and the number of consumer complaints have hit all time highs. In short, we have a way to go before we reach a truly functioning and fair marketplace. This book traces this pursuit through time and across countries. Adding to the global approach has been the Internet, which has pushed privacy issues to the forefront while at the same time opening up competition in products, information, and user practices. From the consumer point of view, competition is nearly always favorable. But in all things there are tradeoffs; and identity theft, which can happen in-person, or over the Internet, is the current number one consumer concern.Today's consumer is operating in a much more complex marketplace than could ever have been envisioned by Adam Smith, founder of modern economics, who argued that consumers--not kings or parliaments--should rule nations. There is no doubt that the consumer is still sovereign, but controlling resources is becoming increasingly difficult. "New" consumers are about so much more than saving money and fighting the urge to buy on impulse. The following list highlights how the text's coverage seeks to explain the behavior and issues surrounding these new consumers. The text presents 14 chapters designed to be manageable in a semester long course, detailing the unique ideas and solutions that lead to more successful consumer experiences. Students like examples that relate to their own lives, so every effort has been made to give student-based examples such as landlord-tenant disputes, sorting through credit card and cellular phone offers, purchasing cars and vehicle repairs, and choosing travel and various other "deals" wisely. The Internet and e-commerce play very big roles in this text. The trend toward buying online or at least shopping around for information is well documented. More universities are incorporating consumer behavior into their consumer courses, and this combination is reflected in the title and the content. Advertising and media impacts are highlighted. At the same time, economics, environmental studies, public policy, and law are not neglected. The legal aspects of consumerism are especially emphasized. The text is unique in its introduction of a circular flow model and in its coverage of the process of consumption from beginning to end. A full chapter on consumption shifts and the consumer movement is also unique. It is amazing to see the types of products that consumers once used often to their detriment and how the government stepped in to make the marketplace safer. Personalities are included to add "faces" to the policy changes. What to eat and drink are daily consumption decisions we all make. The chapter provides state-of-the-art scientific and behavioral knowledge on diets, organically grown food, genetically altered food, additives, food-related disease, fast food versus the slow food movement, and bottled water consumption. Next, is a chapter on health and wellness, another