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Business Ethics : Stakeholder and Issues Management Approach

by: Weiss, Joseph W.

Business Ethics : Stakeholder and Issues Management Approach

by: Weiss, Joseph W.

ISBN 13:
9780324223804
ISBN 10:
0324223803
Edition: 4th
Format: Paperback
Copyright: 07/26/2005
Publisher: Cengage Learning
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Summary

Ethical decisions can be complicated but ethics class doesn't have to be! BUSINESS ETHICS: STAKEHOLDER AND ISSUES MANAGEMENT APPROACH is the easy-to-follow guide that addresses business ethics in a way you can understand. By using real-world examples and focusing on shareholders, this textbook has the content to help you outline your personal business ethic for years to come. Get the practical tools you need to handle moral dilemmas in the workplace. Pick this one up today.

Preface

xvii

Case Authorship

xxv

Chapter 1 Business Ethics, the Changing Environment, and Stakeholder Management

(46)

1.1 Business Ethics and the Changing Environment

(5)

Seeing the "Big Picture"

(1)

Environmental Forces and Stakeholders

(2)

Stakeholder Management Approach

(1)

1.2 What Is Business Ethics? Why Does It Matter?

(5)

Unethical Business Practices of Employees

(1)

Unethical Business Practices by Industry

(1)

Why Does Ethics Matter in Business?

(1)

Working for the Best Companies

(1)

1.3 Levels of Business Ethics

(2)

Asking Key Questions

(1)

1.4 Five Myths about Business Ethics

(5)

Myth 1: "Ethics Is a Personal, Individual Affair, Not a Public or Debatable Matter"

(1)

Myth 2: "Business and Ethics Do Not Mix"

(1)

Myth 3: "Ethics in Business Is Relative"

(1)

Myth 4: "Good Business Means Good Ethics"

(1)

Myth 5: "Information and Computing Are Amoral"

(1)

1.5 Why Use Ethical Reasoning in Business?

(1)

1.6 Can Business Ethics Be Taught and Trained?

(3)

Stages of Moral Development

(1)

Kohlberg's Study and Business Ethics

(1)

1.7 Plan of the Book

(2)

Summary

(1)

Questions

(1)

Exercises

(2)

Ethical Dilemma: You're in the Hot Seat

(2)

Cases

(18)

Case 1: Enron: What Caused the Ethical Collapse?

(5)

Case 2: Microsoft: Industry Predator or Fierce Competitor?

(13)

Chapter 2 Stakeholder and Issues Management Approaches

(66)

2.1 Why Use a Stakeholder Management Approach for Business Ethics?

(3)

The Outsourcing Debate

(2)

2.2 Stakeholder Management Approach Defined

(2)

Stakeholders

(1)

Stakes

(1)

2.3 How to Execute a Stakeholder Analysis

(9)

Taking a Third-Party Objective Observer Perspective

(1)

Role of the CEO in Stakeholder Analysis

(8)

Summary of Stakeholder Analysis

(1)

2.4 Negotiation Methods: Resolving Stakeholder Disputes

(3)

2.5 Stakeholder Approach and Ethical Reasoning

(1)

2.6 Moral Responsibilities of Cross-Functional Area Professionals

(4)

Marketing and Sales Professionals and Managers as Stakeholders

(1)

R&D Engineering Professionals and Managers as Stakeholders

(1)

Public Relations Managers as Stakeholders

(1)

Human Resource Managers as Stakeholders

(1)

Summary of Managerial Moral Responsibilities

(1)

2.7 Issues Management, Stakeholder Approach, and Ethics: Integrating Frameworks

(8)

Stakeholder and Issues Management: "Connecting the Dots"

(1)

Moral Dimensions of Stakeholder and Issues Management

(1)

Introduction to Three Issue Management Frameworks

(3)

First Approach: 6-Step Issue Management Process

(1)

Second Approach: 7-Phase Issue Development Process

(1)

Third Approach: 4-Stage Issue Life Cycle

(1)

2.8 Two Crisis-Management Approaches

(5)

First Approach: Precrisis through Resolution

(2)

Second Approach: Reaction through Accommodation

(1)

Crisis Management Recommendations

(1)

Summary

(3)

Questions

(1)

Exercises

(3)

Ethical Dilemma: Who Is Responsible to Whom?

(2)

Cases

(24)

Case 3: The Tylenol Crisis: How Effective Public Relations Saved Johnson & Johnson

(8)

Case 4: The Plundering of Adelphia Communications: The Saga of the Rigas Family

(4)

Case 5: Accounting Irregularities at WorldCom

101

(5)

Case 6: Arthur Andersen...No More: What Went Wrong?

106

(7)

Chapter 3 Ethical Principles, Quick Tests, and Decision-Making Guidelines

113

(54)

3.1 Decision Criteria, Moral Creativity, and Ethical Reasoning

114

(6)

Moral Creativity

115

(2)

12 Questions to Get Started

117

(1)

Three Criteria in Ethical Reasoning

118

(1)

Moral Responsibility

119

(1)

3.2 Utilitarianism: A Consequentialist (Results-Based) Approach

120

(4)

Utilitarianism and Stakeholder Analysis

123

(1)

3.3 Universalism: A Deontological (Duty-Based) Approach

124

(2)

Universalism and Stakeholder Analysis

125

(1)

3.4 Rights: A Moral and Legal Entitlement-Based Approach

126

(2)

Rights and Stakeholder Analysis

127

(1)

3.5 Justice: Procedures, Compensation, and Retribution

128

(2)

Rights, Power, and "Transforming Justice"

129

(1)

Justice and Stakeholder Analysis

130

(1)

3.6 Virtue Ethics: Character-Based Virtues

130

(2)

Virtue Ethics and Stakeholder Analysis

131

(1)

3.7 Ethical Relativism: A Self-Interest Approach

132

(3)

Ethical Relativism and Stakeholder Analysis

134

(1)

3.8 Immoral, Amoral, and Moral Management

135

(1)

3.9 Four Social Responsibility Roles

136

(3)

3.10 Individual Ethical Decision-Making Styles

139

(3)

Communicating and Negotiating across Ethical Styles

141

(1)

3.11 Quick Ethical Tests

142

(1)

3.12 Concluding Comments

143

(1)

Back to Louise Simms...

143

(1)

Summary

144

(1)

Questions

145

(1)

Exercises

146

(2)

Ethical Dilemma: Now What Should I Do?

146

(2)

Cases

148

(19)

Case 7: Samuel Waksal and ImClone

148

(4)

Case 8: Aaron Feuerstein and Malden Mills: How Values Guide Actions in a Post-Crisis Situation

152

(6)

Case 9: Ford's Pinto Fires: The Retrospective View of Ford's Field Recall Coordinator

158

(9)

Chapter 4 The Corporation and External Stakeholders: Managing Moral Responsibility: From the Boardroom to the Marketplace

167

(120)

4.1 Managing Corporate Responsibility: From the Boardroom to the Marketplace

168

(4)

Managing Stakeholders Profitably and Responsibly

169

(3)

4.2 Managing Corporate Responsibility with External Stakeholders

172

(3)

The Corporation as Social and Economic Stakeholder

172

(1)

The Social Contract

172

(1)

Balance between Ethical Motivation and Compliance

173

(1)

Covenantal Ethic

173

(1)

The Moral Basis and Social Power of Corporations as Stakeholders

174

(1)

Corporate Philanthropy

175

(1)

4.3 Managing the Legal Environment: Corporate Governance and Regulation

175

(8)

Reforming Corporate Boards of Directors

175

(2)

Corporate Oversight and Regulation

177

(2)

The "Carrot" or "Stick" Approach: Which Works Best?

179

(1)

Sarbanes-Oxley Act

179

(1)

Pros and Cons of Implementing the Sarbanes-Oxley Act

180

(2)

Revised 1991 Federal Sentencing Guidelines

182

(1)

4.4 Managing External Issues, Conflicts, and Crises

183

(7)

4.5 Corporate Responsibility toward Consumer Stakeholders

190

(5)

U.S., French, and German Consumers

190

(1)

Corporate Responsibilities and Consumer Rights

191

(1)

Free-Market Theory: Relationship between Consumers and Corporations

192

(1)

Problems with the Free-Market Theory

193

(1)

Mixed Market Economies

194

(1)

Consumer Protection Agencies and Law

194

(1)

4.6 Corporate Responsibility in Advertising, Product Safety, and Liability

195

(20)

Ethics and Advertising

196

(1)

The FTC and Advertising

196

(1)

Advertising and the Internet

197

(2)

Paternalism or Manipulation?

199

(1)

Arguments for Advertising

200

(1)

Arguments against (Questionable) Advertising

201

(1)

Fast Food Nation

201

(2)

Tobacco and Alcohol Advertising

203

(1)

U.S. Government versus Tobacco Industry: Racketeering

204

(1)

Alcohol Ads

204

(2)

Ethical Questions and Advertising

206

(1)

Advertising and Free Speech

206

(1)

Product Safety and Liability

207

(1)

How Safe Is Safe? The Ethics of Product Safety

208

(3)

Product Liability Doctrines

211

(1)

Legal and Moral Limits of Product Liability

212

(2)

Federal Activity

214

(1)

Proactive Action by States

214

(1)

4.7 Corporate Responsibility and the Environment

215

(9)

Most Significant Environmental Problems

216

(3)

Causes of Environmental Pollution

219

(1)

Enforcement of Environmental Laws

219

(1)

The Ethics of Ecology

220

(2)

Green Marketing, Environmental Justice, and Industrial Ecology

222

(1)

Rights of Future Generations and Right to a Livable Environment

222

(1)

Recommendations to Managers

223

(1)

Summary

224

(2)

Questions

226

(1)

Exercises

227

(2)

Ethical Dilemma: Ethical Practice or Entrapment?

228

(1)

Cases

229

(58)

Case 10: Napster: From Illegal Weapon to Killer Application

229

(7)

Case 11: Apple Computer's Online Music Venture

236

(8)

Case 12: Dow Corning and the Silicone Breast Implant Controversy

244

(10)

Case 13: Colt and the Gun Control Controversy

254

(8)

Case 14: Wal-Mart: Problems in Paradise?

262

(10)

Case 15: Nike's Responses to Sweatshop Charges: Protected or Unprotected Speech?

272

(15)

Chapter 5 The Corporation and Internal Stakeholders: Values-Based Moral Leadership, Culture, Strategy, and Self-Regulation

287

(74)

5.1 Leadership and Stakeholder Management

287

(18)

Defining Purpose, Mission, and Values

288

(6)

Leadership Stakeholder Competencies

294

(4)

Spiritual Dimension of Leadership

298

(1)

Failure of Ethical Leadership

299

(1)

Ethical Dimensions of Leadership Styles

300

(3)

How Should CEOs as Leaders Be Evaluated and Rewarded?

303

(2)

5.2 Organizational Culture and Stakeholder Management

305

(4)

Organizational Culture Defined

305

(1)

Observing Organizational Culture

306

(1)

Traits and Values of Strong Corporate Cultures

306

(1)

High-Ethics Companies

307

(1)

Cultures in Trouble

308

(1)

5.3 Leading and Managing Strategy and Structure

309

(5)

Organizational Structure

312

(1)

Boundaryless and Networked Organizations

313

(1)

5.4 Leading and Balancing Internal Stakeholder Values in the Organization

314

(3)

5.5 Corporate Self-Regulation and Ethics Programs: Challenges and Issues

317

(7)

Ethics Codes

318

(2)

Ombudspersons and Peer Review Programs

320

(2)

Ethics Programs

322

(1)

Is the Organization Ready to Implement a Values-Based Stakeholder Approach? A Readiness Checklist

323

(1)

Summary

324

(2)

Questions

326

(1)

Exercises

327

(6)

Ethical Dilemma: Values and Leadership at Z (Insurance) Corp.

328

(2)

Ethical Dilemma: Whose Values? Whose Decision?

330

(3)

Cases

333

(28)

Case 16: Fortune's Global Most Admired Companies: Do Values Make a Difference?

333

(8)

Case 17: What's Written versus Reality: Ethical Dilemmas in a Hi-Tech Public Relations Firm

341

(10)

Case 18: Sotheby's Price Fixing

351

(10)

Chapter 6 Employee Stakeholders and the Corporation

361

(76)

6.1 Employee Stakeholders: The Workforce in the Twenty-First Century

362

(11)

The Changing Workforce

364

(3)

Issues and Implications of Workforce Changes

367

(3)

Advancement of Women in the Workforce

370

(1)

Generational Value Differences in the Workplace

371

(2)

6.2 The Changing Social Contract between Corporations and Employees

373

(3)

6.3 Employee and Employer Rights and Responsibilities

376

(17)

Moral Foundation of Employee Rights

376

(1)

The Principle of Balance in the Employee and Employer Social Contract and the Reality of Competitive Change

377

(1)

Rights from Government Legislation

378

(1)

Rights and Responsibilities between Employers and Employees

379

(1)

Employer Responsibilities to Employees

379

(2)

Employee Responsibilities to Employers

381

(1)

Employee Rights in the Workplace

382

(11)

6.4 Discrimination, Equal Employment Opportunity, and Affirmative Action

393

(9)

Discrimination

394

(1)

Equal Employment Opportunity and the Civil Rights Act

395

(1)

Age and Discrimination in the Workplace

396

(1)

Comparable Worth and Equal Pay

396

(1)

Affirmative Action

397

(1)

Ethics and Affirmative Action

398

(1)

Reverse Discrimination: Arguments against Affirmative Action

398

(1)

Supreme Court Rulings and Reverse Discrimination

399

(3)

6.5 Sexual Harassment in the Workplace

402

(5)

What Is Sexual Harassment?

403

(1)

Who Is Liable?

404

(1)

Tangible Employment Action and Vicarious Liability

404

(2)

Sexual Harassment and Foreign Firms in the United States

406

(1)

6.6 Whistle-Blowing versus Organizational Loyalty

407

(6)

When Whistle-Blowers Should Not Be Protected

411

(1)

Factors to Consider before Blowing the Whistle

411

(1)

Managerial Steps to Prevent External Whistle-Blowing

412

(1)

Summary

413

(1)

Questions

414

(1)

Exercises

415

(3)

Ethical Dilemma: Cheating or Leveling the Playing Field?

416

(2)

Cases

418

(19)

Case 19: Sherron Watkins-Revelations of a Letter

418

(5)

Case 20: Women on Wall Street: Fighting for Equality in a Male-Dominated Industry

423

(14)

Chapter 7 Business Ethics, Stakeholder Management, and Multinational Corporations in the Global Environment

437

(58)

7.1 The Connected Global Economy and Globalization

438

(3)

Globalization and the Forces of Change

438

(3)

7.2 Globalization and Best Business Practices

441

(3)

"Smart Globalization"

441

(1)

World's Most Admired Companies: Best Practices

442

(2)

7.3 Issues with Globalization: The Dark Side

444

(5)

7.4 Multinational Enterprises as Stakeholders

449

(8)

Power of Multinational Enterprises

450

(1)

Misuses of MNE Power

451

(2)

MNE Perspective

453

(3)

Host-Country Perspective

456

(1)

7.5 Multinational Enterprise Guidelines for Managing Morality

457

(4)

Employment Practices and Policies

458

(1)

Consumer Protection

459

(1)

Environmental Protection

459

(1)

Political Payments and Involvement

460

(1)

Basic Human Rights and Fundamental Freedoms

460

(1)

7.6 Stakeholder Management: Cross-Cultural Ethical Decision-Making and Negotiation Methods

461

(9)

External Corporate Monitoring Groups

461

(1)

Individual Stakeholder Methods for Ethical Decision Making

462

(5)

Four Typical Styles of International Ethical Decision Making

467

(1)

Hypernorms, Local Norms, and Creative Ethical Navigation

468

(2)

Summary

470

(2)

Questions

472

(1)

Exercises

473

(3)

Ethical Dilemma: Jane's New Assignment

473

(1)

Ethical Dilemma: Who's Training Whom?

474

(2)

Cases

476

(19)

Case 21: Olympic Athlete Drug Testing: Creating an Anti-Doping Culture and Fair Competition

476

(7)

Case 22: Sweatshops: Just a Problem in Developing Nations?

483

(12)

Index

495

Amazon no longer offers textbook rentals. We do!

Business Ethics : Stakeholder and Issues Management Approach

Business Ethics : Stakeholder and Issues Management Approach

9780324223804

0324223803

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Business Ethics : Stakeholder and Issues Management Approach

Business Ethics : Stakeholder and Issues Management Approach

9780324223804

0324223803

Summary

Table of Contents

Supplemental Materials

Write a Review

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