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| Foreword | p. xvii |
| Welcome to the Second Edition of the New Rules | p. xxi |
| Second Edition | p. xxiii |
| Introduction | p. xxv |
| The New Rules | p. xxvii |
| Trying to Write Like a Blog, But in a Book | p. xxvii |
| Showcasing Innovative Marketer | p. xxix |
| How the Web Has Changed the Rules of Marketing and PR | p. 1 |
| The Old Rules of Marketing and PR Are Ineffecti... MORE | p. 3 |
| Advertising: A Money Pit of Wasted Resources | p. 6 |
| One-Way Interruption Marketing Is Yesterday's Message | p. 7 |
| The Old Rules of Marketing | p. 8 |
| Public Relations Used to Be Exclusively about the Media | p. 8 |
| Public Relations and Third-Pony Ink | p. 9 |
| Yes, the Media Are Still Important | p. 10 |
| Press Releases and the Journalistic Black Hole | p. 11 |
| The Old Rules of PR | p. 11 |
| Learn to Ignore the Old Rules | p. 13 |
| The New Rules of Marketing and PR | p. 15 |
| The Long Tail of Marketing | p. 17 |
| Tell Me Something I Don't Know, Please | p. 18 |
| Bricks-and-Mortar News | p. 19 |
| Advice from the Company President | p. 21 |
| The Long Tail of PR | p. 22 |
| The New Rules of Marketing and PR | p. 23 |
| The Convergence of Marketing and PR on the Web | p. 24 |
| Reaching Your Buyers Directly | p. 25 |
| The Right Marketing in a Wired World | p. 26 |
| Let the World Know about Your Expertise | p. 27 |
| Develop Information Your Buyers Want to Consume | p. 28 |
| Buyer Personas: The Basics | p. 29 |
| Think Like a Publisher | p. 31 |
| Tell Your Organization's Story Directly | p. 32 |
| Know the Goals and Let Content Drive Action | p. 33 |
| Content and Thought Leadership | p. 34 |
| Web-Based Communications to Reach Buyers Directly | p. 35 |
| Social Media and Your Targeted Audience | p. 37 |
| What Is Social Media, Anyway? | p. 38 |
| Social Media Is a Cocktail Party | p. 39 |
| Facebook Croup Drives 15,000 People to Singapore Tattoo Show | p. 40 |
| The New Rules of Job Search | p. 42 |
| How David Murray Found a New Job via Twitter | p. 43 |
| Insignificant Backwaters or Valuable Places to Connect? | p. 44 |
| Your Best Customers Participate in Online Forums-So Should You | p. 47 |
| Your Space in the Forums | p. 51 |
| Wikis, Listservs, and Your Audience | p. 52 |
| Creating Your Own Wiki | p. 54 |
| Blogs: Tapping Millions of Evangelists to Tell Your Story | p. 57 |
| Blogs, Blogging, and Bloggers | p. 59 |
| Understanding Blogs in the World of the Web | p. 60 |
| The Four Uses of Blogs for Marketing and PR | p. 63 |
| Monitor Blogs-Your Organization's Reputation Depends on It | p. 64 |
| Comment on Blogs to Get Your Viewpoint Out There | p. 65 |
| Work with the Bloggers Who Talk about You | p. 66 |
| How to Reach Bloggers Around the World | p. 68 |
| Do You Allow Employees to Send E-Mail? How about Letting Them Blog? | p. 69 |
| Breaking Boundaries: Blogging at McDonald's | p. 71 |
| The Power of Blogs | p. 72 |
| Get Started Today | p. 72 |
| Audio and Video Drive Action | p. 75 |
| Digging Digg Video | p. 75 |
| What University Should I Attend | p. 76 |
| The Best Job in the World | p. 77 |
| Audio Content Delivery Through Podcasting | p. 79 |
| Putting Marketing Back in Musicians' Control | p. 80 |
| Podcasting: More Than Just Music | p. 82 |
| Grammar Girl Podcast | p. 83 |
| The New Rules of News Releases | p. 85 |
| News Releases in a Web World | p. 87 |
| The New Rules of News Releases | p. 87 |
| If They Find You, They Will Come | p. 88 |
| Driving Buyers into the Sales Process | p. 90 |
| Reach Your Buyers Directly | p. 91 |
| Going Viral: The Web Helps Audiences Catch the Fever | p. 93 |
| Minty-Fresh Explosive Marketing | p. 93 |
| Monitoring the Blogosphere for Viral Eruptions | p. 95 |
| Creating a World Wide Rove | p. 97 |
| Rules of the Rave | p. 98 |
| Film Producer Creates a World Wide Rave by Making Soundtrack Free for Download | p. 99 |
| Viral Buzz for Fun and Profit | p. 101 |
| The Virgin Mary Grilled Cheese Sandwich and Jerry Garcia's Toilet | p. 101 |
| Clip This Coupon for $ 1 Million Off Ft. Myers, FL Home | p. 102 |
| When You Have Explosive News, Make It Go Viral | p. 103 |
| The Content-Rich Web Site | p. 107 |
| Political Advocacy on the Web | p. 108 |
| Content: The Focus of Successful Web Sites | p. 110 |
| Reaching a Global Marketplace | p. 111 |
| Putting It All Together with Content | p. 112 |
| Great Web Sites: More Art Than Science | p. 114 |
| Action Plan for Harnessing the Power of the New Rules | p. 117 |
| You Are What You Publish: Building Your Marketing and PR Plan | p. 119 |
| What Are Your Organization's Goals? | p. 120 |
| Buyer Personas and Your Organization | p. 122 |
| The Buyer Persona Profile | p. 123 |
| Reaching Senior Executives | p. 126 |
| The Importance of Buyer Personas in Web Marketing | p. 127 |
| In Your Buyers' Own Words | p. 128 |
| What Do You Want Your Buyers to Believe? | p. 130 |
| Developing Content to Reach Buyers | p. 132 |
| Obama for America | p. 135 |
| Stick to Your Plan | p. 139 |
| Online Thought Leadership to Brand Your Organization as a Trusted Resource | p. 141 |
| Developing Thought Leadership Content | p. 141 |
| Forms of Thought Leadership Content | p. 142 |
| How to Create Thoughtful Content | p. 146 |
| Write What You Know | p. 147 |
| Leveraging Thought Leaders Outside of Your Organization | p. 148 |
| How Much Money Does Your Buyer Make? | p. 149 |
| How to Write for Your Buyers | p. 151 |
| An Analysis of Gobbledygook | p. 152 |
| Poor Writing: How Did We Get Here? | p. 153 |
| Effective Writing for Marketing and PR | p. 155 |
| The Power of Writing Feedback (from Your Blog) | p. 156 |
| How Web Content Influences the Buying Process | p. 159 |
| Segmenting Your Buyers | p. 160 |
| Elements of a Buyer-Centric Web Site | p. 162 |
| Using RSS to Deliver Your Web Content to Targeted Niches | p. 166 |
| Link Content Directly into the Sales Cycle | p. 168 |
| A Friendly Nudge | p. 169 |
| Close the Sale and Continue the Conversation | p. 169 |
| An Open-Source Marketing Model | p. 170 |
| Social Networking Sites and Marketing | p. 173 |
| Television's Eugene Mirman is Very Nice and Likes Seafood | p. 174 |
| Facebook: Not Just for Students | p. 175 |
| Check Me Out on MySpace | p. 179 |
| Tweet Your Thoughts to the World | p. 180 |
| Social Networking and Personal Branding | p. 182 |
| Connecting with Fans | p. 185 |
| How Amanda Palmer Made $ 1,000 on Twitter in Two Hours | p. 186 |
| Which Social Networking Site is Right for You? | p. 187 |
| You Can't Go to Every Party, So Why Even Try? | p. 189 |
| Optimizing Social Networking Pages | p. 190 |
| Stan a Movement | p. 191 |
| Blogging to Reach Your Buyers | p. 193 |
| What Should You Blog About? | p. 194 |
| Blogging Ethics and Employee Blogging Guidelines | p. 195 |
| Blogging Basics- What You Need to Know to Get Started | p. 197 |
| Pimp Out Your Blog | p. 199 |
| Building an Audience for Your New Blog | p. 201 |
| Tag, and Your Buyer Is It | p. 202 |
| Fun with Sharpies (and Sharpie Fans) | p. 203 |
| Blogging Outside of North America | p. 204 |
| What Are You Waiting For? | p. 205 |
| Video and Podcasting Made, Well, as Easy as Possible | p. 207 |
| Video and Your Buyers | p. 207 |
| A Flip Video Camera in Every Pocket | p. 208 |
| Getting Started with Video | p. 209 |
| Knifing the Competition ... and It's All Caught on Video | p. 211 |
| Podcasting 101 | p. 212 |
| My Audio Is Your Podcast | p. 214 |
| How to Use News Releases to Reach Buyers Directly | p. 217 |
| Developing Your News Release Strategy | p. 218 |
| Publishing News Releases through a Distribution Service | p. 219 |
| Reaching Even More Interested Buyers with RSS Feeds | p. 220 |
| Simultaneously Publishing Your News Releases to Your Web Site | p. 220 |
| The Importance of Links in Your News Releases | p. 221 |
| Focus on the Keywords and Phrases Your Buyers Use | p. 221 |
| Include Appropriate Social Media Tags | p. 223 |
| If It's Important Enough to Tell the Media, Tell Your Clients and Prospects, Too! | p. 224 |
| The Online Media Room: Your Front Door for Much More Than the Media | p. 227 |
| Your Online Media Room as (Free) Search Engine Optimization | p. 228 |
| Best Practices for Online Media Rooms | p. 229 |
| An Online Media Room to Reach Journalists, Customers, Bloggers, and Employees | p. 236 |
| Really Simple Marketing: The importance of RSS Feeds in Your Online Media Room | p. 238 |
| The New Rules for Reaching the Media | p. 239 |
| Nontargeted, Broadcast Pitches Are Spam | p. 240 |
| The New Rules of Media Relations | p. 240 |
| Blogs and Media Relations | p. 241 |
| Launching ideas with the U.S. Air Force | p. 242 |
| How to Pitch the Media | p. 244 |
| Search Engine Marketing | p. 249 |
| Making the First Page on Google | p. 250 |
| Search Engine Optimization | p. 252 |
| The Long Tail of Search | p. 253 |
| Carve Out Your Own Search Engine Real Estate | p. 254 |
| Web Landing Pages to Drive Action | p. 255 |
| Search Engine Marketing in o Fragmented Business | p. 257 |
| Make It Happen | p. 261 |
| Getting the Help you Need (and Rejecting What You Don't) | p. 263 |
| Great for Any Organization | p. 267 |
| Now It's Your Turn | p. 269 |
| Acknowledgments for the Second Edition | p. 271 |
| Index | p. 272 |
| About the Author | p. 280 |
| Preview: World Wide Rave | p. 281 |
| Preview: The New Rules of Social Media book series | p. 287 |
| Table of Contents provided by Ingram. All Rights Reserved. |