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| Marketing Strategy and Customer Relationships | |
| An Overview of Strategic Marketing | |
| Planning, Implementing, and Controlling Marketing Strategies | |
| Environmental Forces and Social and Ethical Responsibilities | |
| The Marketing Environment | |
| Social Responsibility and Ethics in Marketing | |
| Using Information, Technology, and Target Market Analysis | |
| Marketing Research a... MORE | |
| Target Markets: Segmentation, Evaluation, and Positioning | |
| Customer Behavior | |
| Consumer Buying Behavior | |
| Business Markets and Buying Behavior | |
| Reaching Global Markets | |
| Product Decisions | |
| Product Concepts | |
| Developing and Managing Products | |
| Branding and Packaging | |
| Services Marketing | |
| Distribution Decisions | |
| Marketing Channels and Supply-Chain Management | |
| Retailing, Direct Marketing, and Wholesaling | |
| Promotion Decisions | |
| Integrated Marketing Communications | |
| Advertising and Public Relations | |
| Personal Selling and Sales Promotion | |
| Pricing Decisions | |
| Pricing Concepts | |
| Setting Prices | |
| Careers in Marketing | |
| Financial Analysis in Marketing | |
| Sample Marketing Plan | |
| Table of Contents provided by Publisher. All Rights Reserved. |