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| The Critical Triad: Decision Making, Management, and Leadership | p. 1 |
| Decision Making, Problem Solving, and Critical Thinking: Requisites for Successful Leadership and Management | p. 1 |
| Classical Views of Leadership and Management | p. 31 |
| Twenty-First Century Thinking About Leadership and Management | p. 51 |
| Foundation for Effective Leadership and Management: Ethics, Law, and Advocacy | p. 69 |
| Ethical Issues | p... MORE |
| Legal and Legislative Issues | p. 93 |
| Patient, Subordinate, and Professional Advocacy | p. 119 |
| Roles and Functions in Planning | p. 140 |
| Operational and Strategic Planning | p. 140 |
| Planned Change | p. 166 |
| Time Management | p. 186 |
| Fiscal Planning | p. 208 |
| Career Development: From New Graduate to Retirement | p. 239 |
| Roles and Functions in Organizing | p. 264 |
| Organizational Structure | p. 264 |
| Understanding Organizational, Political, and Personal Power | p. 293 |
| Organizing Patient Care | p. 315 |
| Roles and Functions in Staffing | p. 335 |
| Employee Recruitment, Selection, Placement, and Indoctrination | p. 335 |
| Socializing and Educating Staff for Team Building | p. 369 |
| Staffing Needs and Scheduling Policies | p. 397 |
| Roles and Functions in Directing | p. 421 |
| Creating a Motivating Climate | p. 421 |
| Organizational, Interpersonal, and Group Communication | p. 441 |
| Delegation | p. 468 |
| Managing Conflict | p. 487 |
| Understanding Collective Bargaining, Unionization, and Employment Laws | p. 513 |
| Roles and Functions in Controlling | p. 537 |
| Quality Control | p. 537 |
| Performance Appraisal | p. 569 |
| Problem Employees: Rule Breakers, Marginal Employees, and the Chemically or Psychologically Impaired | p. 593 |
| Solutions to Selected Learning Exercises | p. 624 |
| Index | p. 634 |
| Table of Contents provided by Blackwell. All Rights Reserved. |