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| Introduction to Operations and Supply Chain Management Why Study Operations & Supply Chain Management? | |
| Important Trends | |
| Operations & Supply Chain Management and You | |
| Purpose an Organization of this Book | |
| Operations and Supply Chain Strategies Dell Computer Corporation Elements of the Business | |
| Strategy | |
| Operations and Supply Chain Strategies | |
| Business Proc... MORE | |
| Mapping Business Processes | |
| Measuring Process Performance | |
| Reducing Cycle Times | |
| Benchmarking | |
| Strategies for Business Process Improvement | |
| Managing Quality Decatur Trust Bank Quality Defined | |
| Total Cost of Quality | |
| Total Quality Management | |
| Continuous Improvement Tools | |
| Statistical Quality Control | |
| Managing Quality Across the Supply Chain | |
| Managing Projects Bechtel Group The Growing Importance of Project Management | |
| Project Phases | |
| Project Management Tools | |
| Developing Products and Services Whirlpool Operations & Supply Chain Perspectives on Design | |
| The Development Process | |
| Organizational Roles in Product and Service Development | |
| Approaches to improving Product and Service Designs | |
| Process Choice and Layout Decisions in Manufacturing and Services Bliven Furniture Company Manufacturing Processes | |
| Product Customization Within the Supply Chain | |
| Service Processes | |
| Layout DecisionModels | |
| Managing Capacity Merck and Crixivan Capacity | |
| Three common capacity strategies | |
| Methods for evaluating capacity alternatives | |
| Advanced perspectives on capacity | |
| Forecasting Fordrsquo;s Palladium Debacle Forecast Types | |
| Laws of Forecasting | |
| Selecting a Forecasting Method | |
| Qualitative Forecasting Methods | |
| Time-Series Forecasting Models | |
| Causal Forecasting Models | |
| Measures of Forecast Accuracy | |
| Computer-Based Forecasting Packages | |
| Collaborative Forecasting, Planning and Replenishment (CFPR) | |
| Sourcing Decisions & the Purchasing Process Dell Computer Corporation Why Purchasing is Critical | |
| The Sourcing Decision | |
| Sourcing Strategies | |
| The Purchasing Process | |
| Multi-Criteria Decision Models in Sourcing | |
| Trends in Purchasing Management | |
| Logistics Kraft Foods The Logistics Renaissance | |
| Why Logistics is Critical | |
| Logistics Decision Areas | |
| Logistics Strategy | |
| Logistics Decision Models | |
| Sales and Operations Planning (Aggregate Planning) Covolo Diving Gear, Part 1 S&OP in the Planning Cycle | |
| Major Approaches to S&OP | |
| Organizing for and Implementing S&OP | |
| Service Considerations | |
| Linking S&OP Throughout the Supply Chain | |
| Applying Optimization Modeling to S&OP | |
| Managing Inventory Throughout the Supply Chain Amazon.com The Role of Inventory | |
| Periodic Review Systems | |
| Continuous Review Systems | |
| Single Period Inventory Systems | |
| Inventory in the Supply Chain | |
| Proactive Management of Independent Demand Inventory | |
| Managing Production Across the Supply Chain Herman Miller Master Scheduling | |
| Material Requirements Planning | |
| Production Activity Control and Vendor Order Management | |
| Synchronizing Planning and Control across the Supply Chain | |
| JIT / Lean Production Toyota Motor Company The JIT Perspective on Waste | |
| The JIT Perspective on Inventory | |
| Kanban Systems | |
| Managing Information Technologies Across the Supply Chain Understanding Information Needs | |
| Diagnosing and Improving Supply Chain Information Flows | |
| Supply Chain Information Systems | |
| Software Vendor Profiles | |
| Table of Contents provided by Publisher. All Rights Reserved. |