Amazon no longer offers textbook rentals. We do!

Introduction to Operations and Supply Chain Management

by: Bozarth, Cecil; Handfield, Robert B.

Introduction to Operations and Supply Chain Management

by: Bozarth, Cecil; Handfield, Robert B.

ISBN 13:
9780139446207
ISBN 10:
0139446206
Format: Hardcover
Copyright: 01/01/2006
Publisher: Prentice Hall
Newer Edition

Rent

Sorry, this item is currently unavailable.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Extend or Purchase Your Rental at Any Time

Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.

Summary

For the core course in Operations Management. This is the first text to provide an integrated and comprehensive treatment of both operations and supply chain management. Students learn how firms must link with their supply chain partners in order to gain a market advantage.

Preface

xix

PART I Creating Value through Operations and Supply Chains

(118)

Introduction to Operations and Supply Chain Management

(20)

Introduction

(2)

Why Study Operations and Supply Chain Management?

(6)

Operations Management

(2)

Supply Chain Management

(3)

Important Trends

(1)

Electronic Commerce

(1)

Increasing Competition and Globalization

(1)

Relationship Management

(1)

Operations and Supply Chain Management and You

(3)

Professional Organizations

(1)

Cross-functional and Interorganizational Linkages

(1)

Purpose and Organization of This Book

(7)

Chapter Summary

(1)

Key Terms

(1)

Discussion Questions

(1)

Problems

(1)

Case Study

(2)

References

(2)

Operations and Supply Chain Strategies

(22)

Dell Computer Corporation

(1)

Introduction

(1)

Elements of the Business

(1)

Strategy

(2)

Operations and Supply Chain Strategies

(18)

Customer Value

(1)

Four Performance Dimensions

(2)

Trade-Offs Among Performance Dimensions

(1)

Order Winners and Order Qualifiers

(1)

Stages of Alignment with the Business Strategy

(1)

Core Competencies in Operations and Supply Chains

(2)

Chapter Summary

(1)

Key Formulas

(1)

Key Terms

(1)

Solved Problem

(2)

Discussion Questions

(1)

Problems

(2)

Case Study

(1)

References

(2)

Business Processes

(28)

Procter & Gamble

(1)

Introduction

(1)

Business Processes

(2)

Improving Business Processes

(1)

Mapping Business Processes

(7)

Relationship Maps

(2)

Process Maps

(4)

Measuring Process Performance

(4)

Productivity

(2)

Efficiency

(1)

Cycle Time

(1)

Reducing Cycle Times

(2)

Cycle Time Drivers

(1)

Organizing for Cycle Time Reduction

(1)

Benchmarking

(1)

Strategies for Business Process Improvement

(9)

Internal and External Business Processes

(1)

Continuous Improvement and Business Process Reengineering (BPR)

(1)

Chapter Summary

(1)

Key Formulas

(1)

Key Terms

(1)

Solved Problem

(2)

Discussion Questions

(1)

Problems

(2)

Case Study

(1)

References

(1)

Managing Quality

(48)

Decatur Trust Bank

(1)

Introduction

(1)

Quality Defined

(2)

Total Cost of Quality

(2)

Total Quality Management

(5)

Continuous Improvement Tools

(5)

Process Mapping

(1)

Root Cause Analysis

(4)

PDCA Cycle

(1)

Statistical Quality Control

(15)

Process Capability

(3)

Six-Sigma Quality

(1)

Control Charts

(8)

Acceptance Sampling

(2)

Taguchi's Quality Loss Function

101

(1)

Managing Quality Across the Supply Chain

102

(17)

ISO 9000

102

(1)

External Failures in the Supply Chain

103

(1)

Chapter Summary

104

(1)

Key Formulas

104

(2)

Key Terms

106

(1)

Using Excel in Quality Management

107

(1)

Solved Problem

107

(2)

Discussion Questions

109

(1)

Problems

110

(6)

Case Study

116

(2)

References

118

(1)

PART II Establishing the Operations Environment

119

(124)

Managing Projects

119

(26)

Bechtel Group

120

(1)

Introduction

120

(1)

The Growing Importance of Project Management

121

(1)

Project Phases

122

(2)

Concept Phase

122

(1)

Project Definition Phase

123

(1)

Planning Phase

123

(1)

Performance Phase

124

(1)

Postcompletion Phase

124

(1)

Project Management Tools

124

(11)

Gantt Charts

124

(2)

Network Diagrams

126

(1)

Constructing a Network Diagram

127

(4)

Crashing a Project

131

(4)

Project Management Software

135

(10)

Chapter Summary

138

(1)

Key Formulas

138

(1)

Key Terms

138

(1)

Solved Problem

139

(1)

Discussion Questions

140

(1)

Problems

141

(3)

Case Study

144

(1)

References

144

(1)

Developing Products and Services

145

(22)

Whirlpool

146

(1)

Introduction

147

(1)

Product Design and the Development Process

147

(1)

Four Reasons for Developing New Products and Services

147

(2)

Operations and Supply Chain Perspectives on Design

149

(3)

Robust Design, Testability, and Serviceability

149

(1)

Product Volumes

150

(1)

Product Costs

150

(1)

Match with Existing Capabilities

151

(1)

The Development Process

152

(3)

A Model of the Development Process

153

(1)

Sequential Development versus Concurrent Engineering

154

(1)

Organizational Roles in Product and Service Development

155

(3)

Engineering

155

(1)

Marketing

156

(1)

Accounting

156

(1)

Finance

156

(1)

Designers

156

(1)

Purchasing

157

(1)

Suppliers

158

(1)

Who Leads?

158

(1)

Approaches to Improving Product and Service Designs

158

(9)

Quality Function Deployment (QFD)

158

(2)

Computer-Aided Design (CAD) and Computer-Aided Design/Computer-Aided Manufacturing (CAD/CAM)

160

(1)

Design for Manufacturability (DFM), Design for Maintainability (DFMt), and Design for the Environment (DFE)

160

(1)

Target Costing and Value Analysis

161

(3)

Chapter Summary

164

(1)

Key Terms

164

(1)

Discussion Questions

164

(1)

Case Study

165

(1)

References

166

(1)

Process Choice and Layout Decisions in Manufacturing and Services

167

(40)

Bliven Furniture Company

168

(1)

Introduction

169

(1)

Manufacturing Processes

169

(8)

Production Lines and Continuous Flow Manufacturing

170

(2)

Job Shops

172

(1)

Batch Manufacturing

173

(1)

Fixed-Position Layout

174

(1)

Hybrid Manufacturing Processes

174

(1)

Linking Manufacturing Processes across the Supply Chain

174

(1)

Selecting a Manufacturing Process

175

(1)

The Product-Process Matrix

175

(2)

Product Customization within the Supply Chain

177

(3)

Four Levels of Customization

177

(1)

The Customization Point

177

(3)

Service Processes

180

(5)

The Service Package

180

(1)

Service Customization

181

(1)

Customer Contact

182

(1)

Service Positioning

183

(1)

Services within the Supply Chain

184

(1)

Layout Decision Models

185

(22)

Line Balancing

186

(4)

Assigning Department Locations in Functional Layouts

190

(4)

Chapter Summary

194

(1)

Key Formulas

194

(1)

Key Terms

195

(1)

Solved Problem

195

(3)

Discussion Questions

198

(1)

Problems

199

(4)

Case Study

203

(2)

References

205

(2)

Managing Capacity

207

(36)

Merck and Crixivan

208

(1)

Introduction

209

(1)

Capacity

209

(2)

Measures of Capacity

209

(1)

Factors That Affect Capacity

210

(1)

Supply Chain Considerations

211

(1)

Three Common Capacity Strategies

211

(1)

Methods of Evaluating Capacity Alternatives

212

(9)

Cost

212

(3)

Demand Considerations

215

(1)

Expected Value

216

(1)

Decision Trees

217

(3)

Break-Even Analysis

220

(1)

Other Considerations

220

(1)

Advanced Perspectives on Capacity

221

(22)

The Theory of Constraints (TOC)

221

(1)

Waiting Line Theory

222

(6)

Learning Curves

228

(3)

Chapter Summary

231

(1)

Key Formulas

231

(2)

Key Terms

233

(1)

Using Excel in Capacity Management

233

(1)

Solved Problem

234

(1)

Discussion Questions

235

(1)

Problems

235

(5)

Case Study

240

(1)

References

241

(2)

PART III Establishing Supply Chain Linkages

243

(130)

Forecasting

243

(48)

Ford's Palladium Debacle

244

(1)

Introduction

245

(1)

Forecast Types

245

(1)

Demand Forecasts

245

(1)

Supply Forecasts

245

(1)

Price Forecasts

246

(1)

Laws of Forecasting

246

(1)

Law 1: Forecasts Are Almost Always Wrong

246

(1)

Law 2: Forecasts for the Near Term Tend to Be More Accurate

246

(1)

Law 3: Forecasts for Groups of Products or Services Tend to Be Accurate

246

(1)

Law 4: Forecasts Are No Substitute for Calculated Values

246

(1)

Selecting a Forecasting Method

247

(1)

Qualitative Forecasting Methods

248

(1)

Time Series Forecasting Methods

248

(19)

Last Period

250

(1)

Moving Average

251

(2)

Weighted Moving Average

253

(1)

Exponential Smoothing

254

(3)

Adjusted Exponential Smoothing

257

(2)

Linear Regression

259

(4)

Seasonal Adjustments

263

(4)

Causal Forecasting Models

267

(6)

Linear Regression

268

(3)

Multiple Regression

271

(2)

Measures of Forecast Accuracy

273

(3)

Computer-Based Forecasting Packages

276

(1)

Collaborative Planning, Forecasting, and Replenishment (CPFR)

276

(15)

Chapter Summary

277

(1)

Key Formulas

278

(2)

Key Terms

280

(1)

Solved Problem

281

(3)

Discussion Questions

284

(1)

Problems

284

(6)

Case Study

290

(1)

References

290

(1)

Sourcing Decisions and the Purchasing Process

291

(44)

Dell Computer Corporation

292

(1)

Introduction

292

(1)

Why Purchasing Is Critical

293

(4)

The Changing Global Competitive Landscape

293

(1)

Financial Impact

293

(3)

Performance Impact

296

(1)

The Sourcing Decision

297

(5)

Advantages and Disadvantages of Insourcing and Outsourcing

298

(2)

Total Cost Analysis

300

(2)

Sourcing Strategies

302

(3)

The Purchasing Process

305

(7)

Needs Identification

306

(1)

Description

306

(1)

Supplier Identification and Evaluation

307

(2)

Supplier Selection

309

(1)

Purchase Order Preparation

310

(1)

Follow-Up and Expediting

311

(1)

Receipt and Inspection

311

(1)

Invoice Clearance and Payment

311

(1)

Records Maintenance

312

(1)

Multicriteria Decision Models in Sourcing and Purchasing

312

(10)

Analytic Hierarchy Process

312

(8)

Weighted Point Evaluation System

320

(2)

Trends in Purchasing Management

322

(13)

Long-Term Contracts and Consolidation

322

(1)

Supply Base Reduction

322

(1)

Global Purchasing

323

(1)

Supplier Performance Measurement

323

(1)

Supplier Technology

323

(1)

Information Technology

323

(1)

Professionalism in Purchasing

324

(2)

Chapter Summary

326

(1)

Key Formulas

326

(1)

Key Terms

327

(1)

Solved Problem

327

(1)

Discussion Questions

328

(1)

Problems

329

(4)

Case Study

333

(1)

References

334

(1)

Logistics

335

(38)

Kraft Foods

336

(1)

Introduction

337

(1)

The Logistics Renaissance

337

(1)

Why Logistics Is Critical

338

(1)

Logistics Decision Areas

339

(11)

Transportation

340

(2)

Selecting a Transportation Mode

342

(1)

Multimodal Solutions

343

(1)

Warehousing

344

(3)

Improving Operational Flexibility

347

(1)

Logistics Information Systems

348

(1)

Material Handling and Packaging

349

(1)

Inventory Management

349

(1)

Logistics Strategy

350

(4)

Owning versus Outsourcing

351

(1)

Measuring Logistics Performance

351

(2)

Landed Costs

353

(1)

Logistics Decision Models

354

(19)

Weighted Center of Gravity Method

355

(2)

Optimization Models

357

(1)

The Assignment Problem

357

(6)

Chapter Summary

363

(1)

Key Formulas

363

(1)

Key Terms

364

(1)

Solved Problem

365

(1)

Discussion Questions

366

(1)

Problems

367

(3)

Case Study

370

(1)

References

371

(2)

PART IV Planning and Controlling Operations and Supply Chains

373

(154)

Sales and Operations Planning (Aggregate Planning)

373

(38)

Covolo Diving Gear, Part 1

374

(1)

Introduction

374

(1)

S&OP in the Planning Cycle

375

(1)

Major Approaches to S&OP

376

(13)

Top-Down Planning

378

(3)

Level, Chase, and Mixed Production Plans

381

(4)

Bottom-Up Planning

385

(2)

Cash Flow Analysis

387

(2)

Organizing for and Implementing S&OP

389

(4)

Choosing between Alternative Plans

389

(2)

Rolling Planning Horizons

391

(1)

Implementing S&OP in the Organization

391

(2)

Services Considerations

393

(2)

Making Sales Match Capacity

393

(1)

Making Capacity Match Sales

394

(1)

Linking S&OP throughout the Supply Chain

395

(1)

Applying Optimization Modeling to S&OP

396

(15)

Chapter Summary

400

(1)

Key Formulas

400

(1)

Key Terms

400

(1)

Solved Problem

401

(1)

Discussion Questions

402

(1)

Problems

403

(6)

Case Study

409

(1)

References

410

(1)

Managing Inventory throughout the Supply Chain

411

(40)

Amazon.com

412

(1)

Introduction

412

(1)

The Role of Inventory

413

(5)

Inventory Types

414

(2)

Inventory Drivers

416

(2)

Independent versus Dependent Demand Inventory

418

(1)

Periodic Review Systems

418

(2)

Restocking Levels

419

(1)

Continuous Review Systems

420

(9)

The Economic Order Quantity (EOQ)

421

(3)

Reorder Points and Safety Stock

424

(3)

Quantity Discounts

427

(2)

Single Period Inventory Systems

429

(4)

Target Service Level

430

(1)

Target Stocking Point

431

(2)

Inventory in the Supply Chain

433

(4)

The Bullwhip Effect

433

(1)

Inventory Positioning

434

(3)

Transportation, Packaging, and Material Handling Considerations

437

(1)

Proactive Management of Independent Demand Inventory

437

(14)

Chapter Summary

438

(1)

Key Formulas

439

(1)

Key Terms

440

(1)

Using Excel in Inventory Management

440

(1)

Solved Problems

441

(1)

Discussion Questions

442

(1)

Problems

443

(5)

Case Study

448

(2)

References

450

(1)

Managing Production across the Supply Chain

451

(38)

Herman Miller

452

(1)

Introduction

453

(1)

Master Scheduling

454

(7)

The Master Schedule Record

455

(4)

Using the Master Schedule

459

(2)

Material Requirements Planning

461

(10)

The MRP Record

463

(6)

The Advantages of MRP

469

(1)

Special Considerations in MRP

469

(2)

Production Activity Control and Vendor Order Management Systems

471

(2)

Job Sequencing

471

(2)

Monitoring and Tracking Technologies

473

(1)

Synchronizing Planning and Control across the Supply Chain

473

(16)

Distribution Requirements Planning

474

(2)

Chapter Summary

476

(1)

Key Formulas

476

(1)

Key Terms

477

(1)

Solved Problem

478

(1)

Discussion Questions

479

(1)

Problems

479

(9)

Case Study

488

(1)

References

488

(1)

JIT/Lean Production

489

(20)

Toyota Motor Company

490

(1)

Introduction

491

(1)

The JIT Perspective on Waste

492

(1)

The JIT Perspective on Inventory

493

(2)

Kanban Systems

495

(14)

Controlling Inventory Levels Using Kanbans

498

(2)

Synchronizing the Supply Chain Using Kanbans

500

(1)

Using MRP and Kanban Together

501

(1)

Chapter Summary

502

(1)

Key Formulas

503

(1)

Key Terms

503

(1)

Solved Problem

503

(1)

Discussion Questions

504

(1)

Problems

505

(1)

Case Study

506

(2)

References

508

(1)

Managing Information Technologies across the Supply Chain

509

(18)

SciQuest

510

(1)

Introduction

511

(1)

Understanding Information Needs

511

(3)

Differences across Organizational Levels

511

(2)

Direction of Linkages

513

(1)

Diagnosing and Improving Supply Chain Information Flows

514

(3)

The Information Flow Profile

514

(3)

Supply Chain Information Systems

517

(3)

Software Vendor Profiles

520

(7)

SAP AG

520

(1)

Seibel Systems

520

(1)

521

(1)

SAS

522

(1)

Chapter Summary

522

(1)

Key Terms

523

(1)

Discussion Questions

523

(1)

Case Study

524

(1)

References

525

(2)

Appendices

527

(6)

Glossary

533

(14)

Index

547

Amazon no longer offers textbook rentals. We do!

Introduction to Operations and Supply Chain Management

Introduction to Operations and Supply Chain Management

9780139446207

0139446206

Summary

Author Biography

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Introduction to Operations and Supply Chain Management

Introduction to Operations and Supply Chain Management

9780139446207

0139446206

Summary

Author Biography

Table of Contents

Supplemental Materials

Write a Review

Related Products