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Hey, I'm the Customer : Front Line Tips for Providing Superior Customer Service
Hey, I'm the Customer : Front Line Tips for Providing Superior Customer Service
- ISBN 13:
9780133881585
- ISBN 10:
013388158X
- Format: Paperback
- Copyright: 07/24/1992
- Publisher: Prentice Hall Press
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Summary
In an increasingly competitive economy, superior service is the key to attracting and retaining customers. Now a veteran sales trainer shows managers, supervisors, business owners, and particularly front-line service providers precisely how to focus on customer needs and give today's demanding and selective buyers the end-result benefits they expect. Line drawings.
